Heather Malcolm MSN, RN-BC Nurse Educator WVU Healthcare - Center for Education & Organizational...
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Horizontal Violence WV Healthcare Financial Management Association Conference Charleston, WV January 15, 2015 Heather Malcolm MSN, RN-BC Nurse Educator WVU Healthcare - Center for Education & Organizational Development
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Transcript of Heather Malcolm MSN, RN-BC Nurse Educator WVU Healthcare - Center for Education & Organizational...
- Slide 1
- Heather Malcolm MSN, RN-BC Nurse Educator WVU Healthcare - Center for Education & Organizational Development
- Slide 2
- 1.Define Horizontal Violence. 2.Identify the behaviors that can constitute Horizontal Violence. 3.Discuss how we counteract this behavior in the workplace.
- Slide 3
- Slide 4
- Low Self Esteem Powerful Charisma Deceitfulness & Manipulation Impulsiveness Autocratic Lack of Empathy Inadequate Communication Skills Poor Ability to Resolve Conflict
- Slide 5
- Overt (Direct) Covert (Indirect) name calling, bickering, fault finding, back stabbing, criticism, intimidation, gossip, shouting, blaming, using put- downs, raising eyebrows, increased complaints of poor patient care, rumors about staff leaving, negative employee satisfaction scores and absenteeism, etc. unfair assignments/projects, sarcasm, eye-rolling, ignoring, making faces behind someones back, refusing to help, sighing, whining, refusing to work with someone, sabotage, isolation, exclusion, fabrication, etc.
- Slide 6
- Slide 7
- Women > Men Hard Working & Dedicated Employee Liked by Others & Popular Competent Vulnerable
- Slide 8
- Emotional/Psychological Physical Social
- Slide 9
- High Turnover Rates Sick Time Compensation Claims FMLA Overtime
- Slide 10
- Slide 11
- Raising Awareness & Illuminating the Problem Empowering Staff by Increasing their Voice & Open Communication Network
- Slide 12
- 5 Key Elements: 1.Know Your Purpose 2.Focus on Behavior Not Personality 3.Specifics Not Generalizations 4.Engage on Your Terms Not The Bullys 5.Question Intentions Dont Assume Them
- Slide 13
- People are NOT the problem, Behavior IS the problem I am not here to fight, I am here to .. I am trustworthy and committed to the success of the team
- Slide 14
- Heather Malcolm MSN, RN-BC WVU Healthcare Center for Education & Organizational Development Email: [email protected] Phone: 304-598-4063