Heather E. Brown. My Feelings and Concerns Excited, anxious and fearful Concerned about what I might...
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Transcript of Heather E. Brown. My Feelings and Concerns Excited, anxious and fearful Concerned about what I might...
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Heather E. Brown
MY INTERNSHIP EXPERIENCE
WILMINGTON SENIOR CENTER
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My Feelings and Concerns• Excited, anxious and fearful
• Concerned about what I might discover about abilities
Primary Learning Interests• Develop partnerships
• Resource development
• Referral process
• Older Adult challenges
• Develop my confidence
My Strengths• Passionate and eager to learn
• Likes new challenges
• Ability to relate to others
CHAPTER 1GETTING STARTED
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My Weaknesses• Second guess myself
• Fear of making mistakes and of judgment
Most Important Issues as I Plan Internship Experience• Projects that develop skill sets in area of interest
• Only designing marketing materials
Most Exciting Learning Plan Aspects • Networking
• Helping Center develop marketing templates
Most Challenging• Getting over my fear of making mistakes
CHAPTER 1GETTING STARTED
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Elements of Agency Context Most Learned• Importance of understanding who agency serves
• Correlation of socioeconomic status on client health
• Political effects on nonprofit organizations
Agency’s Context• Most members are from surrounding city neighborhoods
• African American women
• High School education
• Members and clients are economically disadvantaged
• Older Americans Act helps provide agency funding
• Services reflect national and local community trends
economic stability and Aging-In-Place initiatives
How Has View of Agency Context Changed• The Center offers more than just bingo
CHAPTER 2GETTING ACQUAINTED
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Ethical Issue• Did not really run into ethical issues
• Broader prospective
• Emulate administrators who “do it all”
Insights• Great respect for Site-supervisor
• Talented and seems to “do it all”
• Potential issues with Executive Director who” does it all”
• Leave agency vulnerable in absence
• Learned how to not be an administrator
My response• Discussed potential issues with Site-supervisor
• Recognizes the potential for issues gave an example of how it had already impacted Center
CHAPTER 3DEVELOPING ETHICAL
COMPETENCE
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What I Want & Need• Trustworthy and respectful
• Empowering, knowledgeable and communicates well
• Encourages professional growth and gives Feedback
Particular Challenges• Based on past experiences with Supervisors
• Untrustworthy
• Disrespectful and condescending
Growing My Supervisory Skills• Internship helpful with identifying what is effective and not effective
• Continue to develop assertiveness
• Develop supervisory communications skills through course work and practice
CHAPTER 4USING SUPERVISION
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Gathering Objective Data• Discussed transportation and access issues with Site-supervisor
• Researched and developed report and presentation for Board of Directors
• Board member asked an unexpected question about referenced data
Reflecting
• Felt unprepared
• Possibly made a mistake
• Remained calm and provided a response
Identifying Relevant Theory and Knowledge• Looked back over the data referenced
• Realized information used could be more accurate
• Conducted additional research to answer Board Member’s question
CHAPTER 5INTEGRATIVE PROCESSING MODEL
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Examining Dissonance• Recognized the validity of the question
• Uncomfortable with not seeing the data used as incomplete
• My need provide accurate data to support findings
Articulating Learning• Discussed validity of the question with Site-supervisor
• Presented Site-supervisor with new data and asked to address the Board
• Wrote an e-mail to Board with new findings
Developing a Plan• Future presentation and report data will be given more scrutiny
• Prepare for questions during a presentation
Everyone doesn’t wait for Q &A
CHAPTER 5INTEGRATIVE PROCESSING MODEL
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My Experiences• Interviewed a married couple who are clients
• Working with groups (committees & collaborations)
• Community Education – Health Fair & Grandparent Tutoring program
How Would I Expand Work to Encompass All Levels of Intervention• Work on Committees with agency directors
• Discuss with agency Executive Director ways to be more involved
Strengths• Empathy
CHAPTER 6COMMUNICATING WITH CLIENTS
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Needs• Improve Active Listening
Evolution of My Communication Methods and Skills• Learned to think before speaking
• Become better at recognizing what NOT to say
Most Interesting Areas of Intervention• Case Management and conflict resolution
CHAPTER 6COMMUNICATING WITH CLIENTS
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Encountered Cultural Differences• Most members and clients are African American Older Adults
• Education levels differences
• Physical ability
• Members and clients grew up living in the city
• Agency’s culture is different from my employer’s culture
Culture and Social Location Insights• Gained insight into power differentials
• Professionals in higher economic status
• First name basis to remove power differentials
CHAPTER 7CULTURAL COMPETENCE
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Greatest Cultural Challenge• Friends and family with biases and prejudices
• Discussed basis of biases and prejudices
Assess Current Skill Level• More culturally self-aware
• Still lack knowledge about various cultures
My Goals• Learn more about cultures and diversity
• Remain open to understanding similarities as well as differences
CHAPTER 7CULTURAL COMPETENCE
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Internship Experiences• Oral reports about Grandparent Tutoring program
• Developed a written report and presented to Board of Directors
Goals• Become a better grant writer
• Practice and look for opportunities to write grants or fund requests
CHAPTER 8WRITING AND REPORTING
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Sources of Stress• Increase in unwanted responsibilities
• Multiple deadlines
• Balancing work, school and family life
Self-Imposed Stress• Worry about making mistakes
• Not assertively expressing myself
• Thinking I shouldn’t need help
CHAPTER 9TAKING CARE OF YOURSELF
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Methods to Manage & Reduce Stress• Eat healthy, get plenty of sleep and exercise
• Spend time with family and friends
• Set boundaries – know when to say “no”
Pitfalls to Avoid• Recognize that someone else’s issue isn’t mine to solve
CHAPTER 9TAKING CARE OF YOURSELF
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What I Appreciate Most About Internship Experience• Being given an opportunity to learn
• Having a generous Site-supervisor
• Being given tasks that aligned with learning plan
• Supportive Environment
Internship Regrets• Didn’t ask for grant writing opportunities
CHAPTER 10ENDING THE INTERNSHIP
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Feelings & Wants• Just getting started
• Thankful
• More confident
• Continue learning from Site-supervisor
Continued Personal & Professional Growth• Pursue a mentor
CHAPTER 10ENDING THE INTERNSHIP
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Short-term Goals• Graduate
• Prepare for Interviews
• Look for employment opportunities
Long-term Goals• Nursing Home Administrator license
• Become an Administrator of an organization that works with older adults
What I Need to Learn To Accomplish Goals • Complete final two courses
• Complete Administrator-In-Training program
CHAPTER 11PLANNING MY CAREER