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Week 1

Chapter 1.

Part 1. Explain what human relations is and where it starts

Human relations are the study of relationships amongpeople and how they interact. Human relations start with you

and your ability, experience, skills and attributes.

Part 2. Why is human relations important in our personal and

work lives? What do you think would happen to businesses

whose employees did not show effective human relation skills?

Human relation is important because it helps you develop

relations with customers employees and whoever else you wouldcome in contact with. If employees dont show great human

relations I think they should be shown then if they still dont get

it they should be let go.

Part 3. What are the three categories of skills identified by

Partnership for the 21st Century skills? Gives examples of

personal qualities and skills of each category.The three categories of 21st century skills are Learning and

innovation skills ex. Creativity, communication. Information

media and technology skills ex. Media and technology. Life and

career skills ex. Flexibility and adaptability.

Part 4. What are your human relations responsibilities in an

organization?

Be a motivated self-starter, be a good team leader, develop

leadership ability, Importance, demonstrates your character.

Part 5. What outside forces can affect organizations?

Competition, globalization, economic events legal and

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political unrest.

Part 6. How is technology changing the world of work and

affecting human relations?It is changing the world of work by making employers look

for employees with more technological experience and smarts it

also is making the employees be more involved and interact with

each other is solving problems and show human relations.

Part 7. I feel you added the short story to show us that getting an

education is important and gets you places that you couldnt

otherwise get to unless you had an education. It also relates tohuman relations as in if the boilermaker would had

communicated to the steamship owner better or the steamship

owner communicated to him better it might not had cost him as

much he probably could had fixed it himself

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Week 3.Heather Jones

1221 Herman Simmons RoadDoerun, GA 31744

April 28, 2011

Koncrete Hairmovement

2734 Ledo Road, Suite 11EAlbany, GA 31707

Dear Mr. Jonathan McCoy,

I am writing you in response to the ad that you had listed in the Albany Herald for the open

position of a Cosmetologist. I saw your posting in the Herald and would like to put forward myresume for the position of a Cosmetologist. I have outstanding interpersonal and communication

skills. I am confident that given the opportunity of the position you will be pleased with themotivation and skills I will bring to your corporation.

I am currently attending Moultrie Technical College and will be graduating soon, with two

quarters left. I am a fully motivated individual that is ready for my career as a Cosmetologist.

I would bring to you company a broad range of skills, including:

StylingPerm, waves

Cutting

Coloring

I look forward to the opportunity to further discuss the open position with you. If you have any

questions or you would like to schedule an interview with me, please dont hesitate to contact meby phone 229-886-0575 or by email at williams_insurance2@yahoo.com. I have also enclosed a

copy of my resume for you to review, and I do look forward to hearing from you.

Thank you for taking time to consider my resume.

Sincerely,

Heather Jones

Enclosure

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Week 4.

Chapter 6.

1. What is a problem and what are the steps in problem solving?

The steps to problem solving determine what decisions

should be made first, whether an individual or a group should

decide, and choosing decision making tools.

2. Define decision tree, ABC Analysis, cost benefit analysis,

PERT chart, quality circle, Six Sigma, and Six Thinking Hats.

Decision tree- is a graphic depiction of how alternativesolutions lead to various possibilities.

ABC Analysis- is concentration of decisions where the

potential for payoff is greatest

Cost benefit analysis- is examination of the pros and cons

of each proposed solution

PERT chart- program evaluation and review technique cart-

a graphic technique for planning projects in which a greatnumber of tasks must be coordinated

Quality circle- committee of 6 to 15employees generally

volunteers from same work area which meets regularly to

examine and suggest solution to common problems

Six Sigma- sophisticated method of continuous process

improvement that uses a structured statistical approach to

improve bottom line results.

Six Thinking Hats- a form of group decision making

designed by Edward de Bono hat gives each person a role to

play in wearing the 6 hats o intelligence.

3. What is the role of creativity in problem solving and what are

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the basic steps in the creative process?

Creativity gives you the ability to think of ways you could

solve a problem

StagesPreparation

Concentration

Incubation

Illumination

Verification

4. What are the sources of creativity in organizations and what

are ways to encourage creativity and to get new ideas throughorganizations?

Sources of creativity is experiments and trying to get rid of

blocks such as emotional and informational blocks to get rid of

those blocks you should try changing scenes getting fresh air or

doing something different.

5. If you are currently working of have worked, think about yourorganization. What is the level of creativity in it? What steps is

the organization or your supervisor taking to stimulate

creativity? What are you doing to develop your own creative

ability?

The level of creativity is low where I work because we are

drilled into a certain routine and how you are suppose to do it

you have no room for creativity.