F I D E L I S C A R E M E M B E R N E W S L E T T E R • I S S U E 3 • F A L L 2 0 1 9

Fidelis Care is Nationally Recognized for Quality Care and Service in:Medicare Advantage/Dual Advantage (HMO/POS), Medicaid (HMO), and Qualified Health Plans (Marketplace HMO)

IN THIS ISSUE

Questions? Fidelis Care is here to help!

Call us today at: 1-888-FIDELIS

(1-888-343-3547); TTY: 711

Do you have a monthly premium?

Log in to the Member Portal at members.fideliscare.org to set up AutoPay and ensure your payments

are always made on time.

NOWhealthy

• Do You Have a Substance Use Disorder?

• Time for Your Flu Shot!

• Home Safety Tips for Children

Is it Time to Renew Your Health Insurance?Members with these health insurance products must renew their coverage each year:

Before it’s time to renew, you will receive reminders with what you need to know. Please renew in time to avoid a gap in coverage.

✔ Medicaid Managed Care✔ Child Health Plus ✔ Essential Plan ✔ Qualified Health Plans (Metal-Level Products)

When it’s time to renew, DON’T DELAY! For help:

Call 1-866-435-9521; TTY: 711,

Visit fideliscare.org/renew, or

Stop by a Fidelis Care community office. Find one near you at fideliscare.org/offices

Have you received the Consumer Assessment of Healthcare Providers

and Systems (CAHPS) survey?If you did, please fill it out and return it. Your feedback helps us improve

member care and services.

2 Fidelis Care Member Newsletter ISSUE 3 • FALL 2019

Do You Know Someone Who Needs Health Insurance?

Do You Have a Substance Use Disorder?

Individuals who qualify can enroll in Medicaid, Essential Plan, and Child Health Plus year round. This fall, there will also be the opportunity for individuals to enroll in Qualified Health Plans and Medicare Advantage. See details below:

A substance use disorder (SUD) is a chronic health condition. It occurs when people repeatedly use a substance, damaging their health or losing the ability to meet responsibilities at work, school, or home. The use of alcohol, prescription drugs such as opioids, and illegal drugs such as heroin can become a SUD.

If you think you may have a SUD, speak with your primary care provider. Help is also available by calling 1-877-8-HOPENY (1-877-846-7369). The New York State Office of Alcoholism and Substance Abuse Services offers help and guidance 24 hours a day, seven days a week. All calls are toll-free, anonymous, and confidential. If you need help right away, call 911.

To learn more, visit fideliscare.org/yearround.

Medicare Advantage Plans

The Annual Election Period starts October 15 and ends December 7 for benefits beginning January 1, 2020.

To learn more, individuals can:

Qualified Health Plans (Metal-level Products)

The Open Enrollment Period starts November 1 and ends December 15 for benefits beginning January 1, 2020.

To learn more, individuals can:

• Call 1-888-FIDELIS (1-888-343-3547); TTY: 711,

• Visit fideliscare.org/qhp, or

• Stop by a Fidelis Care community office. Find one near you at fideliscare.org/offices

• Call 1-800-860-8707; TTY: 711,

• Visit fideliscare.org/medicare, or

• Meet with a Licensed Sales Representative at a convenient location in their community

Have You Been to the Hospital? Visit Your PCP.

If you have been hospitalized or visited the emergency room, visiting your primary care provider (PCP) within a week of your discharge is very important. Call your PCP to let them know you’ve been discharged, and schedule a visit. If the hospital scheduled the visit for you, please keep your appointment Seeing your PCP is key for your recovery. Your PCP can give you valuable follow-up care, and help monitor your progress.

Answering yes to any of these is a warning sign:✔ Do I feel the need to use or drink regularly?✔ Do I feel intense urges to use or drink? ✔ Have I increased my dose over time to get the same feeling? ✔ Do I spend money I can’t afford on alcohol or drugs?✔ Have I driven my car under the influence?✔ Do I keep using, even when it’s causing problems in my life?✔ Do I experience withdrawal symptoms when I try to stop?✔ Have I tried to stop before and couldn’t?

ISSUE 3 • FALL 2019 Fidelis Care Member Newsletter 3

Help Quitting Smoking

Time for Your Flu Shot!

Home Safety Tips for Children

Your primary care provider can help you quit smoking. Work together on your quit plan, and ask if medications or nicotine replacement products are right for you.

Fidelis Care covers many products used to help people quit smoking:

Flu season runs from September to May each year. Receiving a flu shot early in the season gives the most protection. Everyone over the age of 6 months should get a flu shot each year. It is especially important for:

Parents can follow these safety tips to help keep their children safe at home:

Nicotine gum, lozenges

Nicotine patches

Nicotrol inhaler

Nicotrol nasal spray

Decrease nicotine withdrawal symptoms

Chantix®

Reduces nicotine cravings and decreases nicotine withdrawal symptoms

Bupropion (generic for Zyban®)

Reduces nicotine cravings and the urge to smoke

NICOTINE REPLACEMENT PRODUCTS MEDICATIONS

Members can get a FREE flu shot at a network pharmacy. Find one near you at

fideliscare.org/findadoctor. Your primary care provider can also give you a flu shot. If you have questions about the flu shot,

ask your provider.

Did You Know?

• Children younger than 5

• Seniors older than 65

• People with certain health conditions, including asthma, diabetes, heart disease, lung disease, HIV/AIDS, and cancer

LEADKeep lead dust away from children. Breathing or swallowing lead dust

can harm children’s growth, behavior, and ability to learn. It can be found in lead paint, often used in houses built before 1978; tap water, mainly when using hot water; and soil, when car fumes mix with dirt on the ground.

MEDICATIONSStore all medications out of reach of children. If a medication is no longer needed, throw it away. Medications taken when not

needed can be harmful.

CLEANING PRODUCTSStore all cleaning products out of

reach of children. Also, never put them in food or drinking containers. This can confuse children. Cleaning products

can be dangerous if swallowed.

Fidelis Care Case Managers help members who need extra health support. Your Case Manager can help you coordinate your care, learn more about your health, or help you find helpful resources in your community.

Many members qualify for case management, including those with health conditions such as:

Fidelis Care launched our newly redesigned Member Portal at members.fideliscare.org. The Member Portal looks and feels similar to our main website at fideliscare.org, making it easier to find the information and resources you need.

The benefits of the redesign include:

Our newly redesigned Find a Doctor online tool at fideliscare.org/findadoctor makes it easier for members to find providers near them.

The benefits of the redesign include:

If you need help scheduling an appointment, call us today at 1-888-FIDELIS (1-888-343-3547); TTY: 711.

Member Portal Find a Doctor

Fidelis Care is Here to Help

Newly Redesigned Online Tools

4 Fidelis Care Member Newsletter ISSUE 3 • FALL 2019

Fidelis Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Fidelis Care cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Fidelis Care 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。 ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-343-3547 (TTY: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-888-343-3547 (TTY: 711)。

The content provided is for informational purposes only and does not constitute medical advice. If you have questions about your health, please talk to your doctor.

• Asthma

• Cancer

• Diabetes

• Chronic obstructive pulmonary disorder (COPD)

• Congestive heart failure (CHF)

• Sickle cell disease

• Hemophilia

• HIV/AIDS

To learn more about the help and programs available to you, or to opt-in, please call Clinical Services at 1-800-247-1441, 8:30 AM - 5 PM, Monday - Friday.

• Clear organization, with the most-used functions featured on the homepage

• Important member announcements shown on the homepage

• Helpful Hints on every page, highlighting useful resources

• Easier navigation on your phone

• Map view of provider offices, including other practicing locations (when available)

• Suggested common searches

• More provider details, including office hours and weekend availability

• Do You Have a Substance Use Disorder?

• Time for Your Flu Shot!

• Home Safety Tips for Children