Client Accounting Management TeamJune 11, 2012

Client Accounting Fiscal Year 2012 in Review and Going Forward

Hunton & Williams LLP

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Organizational Health

• Considered one of a manager’s (or any leader) most important responsibilities

• If one’s organization is not healthy, this impacts service to its clients/customers

• Hard to measure and evaluate• One sign of an unhealthy organization:

dysfunctional behavior

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Patrick Lencioni’s “Five Dysfunctions of A Team: A Leadership Fable”

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Client AccountingLearning and Applying the Five Dysfunctions

• Read “The Five Dysfunctions of A Team”• Team exercises and assessments• Toni French’s “Teams@Hunton” training• Myers-Briggs and team building• Continuing effort required by all• Time commitment challenges• Focused on building trust

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Organizational Introspection

What do we do well as a section?

• Specialized knowledge and skills

• Brainstorming for problem solving

What are our challenges as a section?

• Strong boundaries or silos

• Lack of understanding

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Breaking Down The Internal Silos Within Client Acco unting

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The Continuum:Conducting “Autopsies Without Blame”

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Who Is Your Primary or First Team?

• Discussion Time• Covered in “5 Dysfunctions….” book

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Fiscal Year ’12 Accomplishments & Highlights

• Process improvement focus on improving Client Matter Data

• Departmental Coverage 8:00 a.m. to 8:00 p.m. Eastern

• FY ‘12 Goals, Objectives and Initiatives for all staffing levels and for both Billing and Collections

• Quarterly Meetings with All Client Accounting Staff

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Internal Projects Led By Team Members

• Focus on process improvement initiatives• Examples:

– Billing Follow-up Reports/Tools– FY ’12 Goals, Objectives and Expectations for

Everyone– NBI Workshop– Monthly Modified Collections Projection– Monthly review of A/R and Unbilled

Amounts over 365 days

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Putting It All TogetherBuilding Trust, Organizational Introspection, and Th e Next Steps

Attribution: Based upon the work of Patrick Lencioni (“The Five Dysfunctions of a Team”), Jim Collins (“Good To Great”), and Chip & Dan Heath (“Switch: How To Change Things When Change is Hard”)

Move Toward A Healthy Organization

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Attribution: Based upon the work of Patrick Lencioni (“The Five Dysfunctions of a Team” & “The Advantage”), Jim Collins (“Good To Great”), and Chip & Dan Heath (“Switch: How To Change Things When Change is Hard”)

Tools To Begin Using

• Roadmap to sustain efforts• Conduct an “Autopsy Without Blame”• Conduct an organizational self-analysis

(strengths and weaknesses)• Assign individuals to promote cadence of accountability• How to measure success via metrics?• Keep a journal of and share success stories

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Our Goals – Where Are We Going?

• Gel as a team and become cohesive• Foster effectiveness• Transform Client Accounting from “Good To

Great”

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Next Steps for Client Accounting – Sustain Momentum

• Ensure that all team members are aware of the dysfunctions and committed to building trust.

• Start using the tools (previous slides)• Share success stories of how trust is being built and dysfunctional

behavior addressed.• Conduct organizational self-analysis• Additional suggested personal studies:

– “Silos, Politics, and Turf Wars” by Patrick Lencioni– “Good To Great” by Jim Collins– “Switch” by Chip & Dan Heath– “The Advantage” by Patrick Lencioni– “Mindset” by Carolyn Dweck– “Who Moved My Cheese” program– Deeper dives into Myers-Briggs 15

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Questions & Final Thoughts