Healthy Living Pharmacy

Michelle Dyoss

Public Health Specialist and HLP Lead

HEALTHY LIVING PHARMACY

…

Is a commissioning framework Is an

organisational development tool has a

common vision & goal is a Quality

Mark is about the pharmacy team has

a brand the public can recognise is the

means to an end

£14 billion

TO BECOME A HLP

PHE National Quality Criteria for Level1

At least one full-time equivalent Health Champion

(RSPH L2 Understanding Health Improvement)

Pharmacist/manager to have undertaken

Leadership training

Health Promotion Zone

Provide advanced services

Clean and tidy consultation room

TO BECOME A HLP

Achievement of HLP Quality Criteria

• Public health needs

• Health and wellbeing ethos

• Team leadership

• Communication

• Community and commissioner engagement

• Health promoting environment

• Data collection

• Sustainability

Proactive engagement with the community and other

healthcare providers

COMMUNITY PHARMACY CONTRACTUAL FRAMEWORK

The quality criteria: Meeting the gateway criteria and achievement

of some or all of the quality criteria set for the scheme, will mean

a contractor is eligible for payments under the scheme. The

assessment of whether a criterion has been met will need to be

made in relation to two review points – 28th April 2017 and 24th

November 2017. The payment to the contractor will depend on

how many of the quality criteria they meet.

HLP attract 20 points which is equivalent to £1,280

HEALTH CHAMPIONS

Qualified with Royal Society for Public Health (RSPH)

Level 2 Understanding Health Improvement qualification

Health Champions work to:

• Provide clients with information on health and wellbeing

• Signpost them local services to help adopt healthier lifestyles

• Proactively engage with the community and team

• May deliver health and wellbeing services

LEADERS

Pharmacist/manager will undergo training that encompasses

the following domains

• inspiring a shared purpose

• sharing the vision

• engaging the team

• developing capability

• influencing for results

They will be responsible for creating an ethos of proactive

health and wellbeing in the pharmacy

They will create the best use of team members skill

Jointly with the pharmacy team, they will develop an Action

Plan

HEALTH PROMOTION ZONES

Should be in the pharmacy (not consultation room or window) and

be clearly visible to patients/customers

Must be eye catching and contain only ONE health message at a time

Must contain relevant and up to date resources, which are used by

staff when discussing health promoting interventions

Information must appeal to a wide range of the public including men

and women, young people, ethnic minorities, learning difficulties,

older people

HEALTH PROMOTION ZONES All material should be generic and not promoting one brand over another, which can be seen as an endorsement or promotional

Resources should be updated at least every 2 months (6 campaigns a year)

The purpose of the HPZ is to support local and/or national public health messages

The HPZ can be used to promote pharmacy services such as MURs, Flu Vaccinations, Smoking Cessation, Sexual Health, etc

The HPZ is an excellent way to initiate conversations with patients around difficult subjects such as alcohol, obesity and sexual health

HEALTH PROMOTION ZONES

HEALTH PROMOTION ZONES

HEALTH PROMOTION ZONES

HEALTH PROMOTION ZONES

Training for HLP

Mandatory:

Leadership - each pharmacy should have a leader that has had appropriate Leadership

training

Health Champion - each pharmacy must have at least one FTE Health

Champion(RSPH L2)

Recommended additional training:

Making Every Contact Count (MECC)

Behavioural Change

Introduction to Public Health CPPE module

Dealing with Difficult Discussions

OUTREACH = reaching out to anyone that does not walk in to your

pharmacy

Examples:

displaying a poster in a local community centre/church/mosque/childrens centre

promoting the services you are doing. i.e. ‘XXXXXX Pharmacy is now providing FREE

flu vaccinations, pop in and speak to our Pharmacist or Health Champion for more

information’ holding a market style stall at an event visiting a community group or

school to present a talk holding a ‘Health Fun Day’ outside the pharmacy spending

half hour at a local Dementia Cafe talking to patients and carers visiting a care home

HLP PORTFOLIO OF EVIDENCE

Keep a record of evidence (folder/box) that can be shown if you

are inspected. It should contain:

training certificates (originals or copies)

photos/reports of Health Promotion Zones with each Health

Promotion Campaign and outreach work evidence of team

meetings and actions (via a HLP Action Plan) signposting

information

HLP PORTFOLIO OF EVIDENCE

Action Plan

http://psnc.org.uk/services-commissioning/locallycommissioned-

services/healthy-living-pharmacies/

Healthy Living Pharmacy Ac tion Plan

Key area Objective and Action Points To be done by (whom) By when

Engage everyone in the

pharmacy team so that

they understand what

Healthy Living Pharmacy

is all about

Agree what difference

you all want to make to

your local community:

identify two or three

keys health areas rele -

vant for the community

that you will get in -

volved with

Area: Date:

HLP PORTFOLIO OF EVIDENCE

information on local

health needs

• look on

https://fingertips.phe.org.u k

HLP PORTFOLIO OF EVIDENCE

Joint Strategic Needs Assessment (JSNA) http://jsna.nottinghamcity.gov.uk/

insight/Strategic-Framework/Nottinghamshire-JSNA.aspx • It is estimated

that there are 28.600 dependant on alcohol in Nottinghamshire. Hospital admissions

related to Nottinghamshire have remained stable over the past five years in line with

national trends. However, Bassetlaw has significantly higher rates for women compared

with the national average.

• It is estimated that there are approximately 16,000 people dependant on

drugs in Nottinghamshire (12,000 of these for cannabis. Mansfield and Bassetlaw

have the highest rates of illicit drug use. • Smoking trends in Nottinghamshire

are similar to the national average at 18%.

However Mansfield has significantly higher levels at 26% in 2013.

Pharmaceutical Needs Assessment (PNA)

HLP PORTFOLIO OF EVIDENCE

Information on local services i.e. sexual health, alcohol and drug services, weight management, physical activity, children’s services, falls, etc, etc

http://www.everyonehealth.co.uk/nottinghamshire-

countycouncil/ http://www.sfh-tr.nhs.uk/index.php/my-

sexual-health

https://www.changegrowlive.org/content/cgl-new-directionsnottinghamshire-newark-mansfield-worksop-hucknall-broxtowerushcliffe

HLP PORTFOLIO OF EVIDENCE

Commissioners details

http://www.regionalvoices.org/sites/default/files/library/Who

%27s%20Who%20in%20the%20East %20Midlands_Final_January2016.pdf

http://psnc.org.uk/nottinghamshire-lpc/public-health/

nottinghamshire-county-public-health/

HLP PORTFOLIO OF EVIDENCE

also look for agencies such as Age UK, Alzheimers Society,

MIND, Healthwatch - contact them and find out what they

offer and how you can signpost into their services (remember

by contacting other local organisations you are also promoting

your own pharmacy and services)

http://www.ageuk.org.uk/notts/

http://centralnottsmind.com

ACCREDITATION

Locally via Michelle Dyoss?? certificate? resources?

RSPH

https://www.rsph.org.uk/our-services/registration-healthyliving-pharmacies-level1/assessment-of-compliance.html

YOU ARE NOW A

HEALTHY LIVING PHARMACY 😀

You have an effective leader that supports the team

You have at least one Health Champion

You have a Health Promotion Zone that is promoting health and wellbeing

messages

You are aware of your communities health needs, can provide information to

support patients to adopt healthier lifestyles and signpost into local services

You are building relationships with other organisations

You are promoting community pharmacy

You are beginning to look at other ways you can proactively promote health

messages and support the prevention agenda

PUBLIC HEALTH CAMPAIGNS

4 national Public Health England campaigns running this year

Be Clear on Cancer (respiratory) campaign – running for next 12 weeks

Resources available free from the PHE pharmacy orderline: A free

pharmacy toolkit to support the campaign, including leaflets, briefing sheet, posters,

symptoms sheets, shelf wobblers and access to video briefings for staff is available to

pre-order now using the code: BCOCRESPPHARMKIT on the PHE pharmacy order

line call 0300 123 1019. The order line is open Monday to Friday, from 8am to 6pm or

be accessed from the PHE Campaign Resource Centre: https://

campaignresources.phe.gov.uk/resources/campaigns/46-respiratory-symptomawareness

Other campaigns will be

Antimicrobial Resistance

Stoptober

Stay Well this winter

HELP AND SUPPORT

LPC

HLP Lead

One to one support from Michelle Dyoss for pharmacies in Dudley,

Worcestershire, Warwickshire, Coventry, Birmingham, Nottinghamshire (can

support and accredit locally) michelle@selphconsultancy.co.uk

07885 247259

HLP pages on PSNC website

@michelledyoss

QUESTIONS AND ANSWERS