Healthcare :

The power of information-driven healthcare

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15years

12 3

The power of information-driven healthcare

11,000+ Healthcare and life sciences professionals working for Dell worldwide

In the UK, we’ve been servicing the NHS for 15 years and 2 out of every 3 trusts use Dell

*Source - Gartner, Inc., Market Share: IT Services, 2013, Kathryn Hale et al, March 31, 2014

Dell is the leading computing provider for 1st, 2nd and 3rd-generation gene sequencing

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Dell remains the no.1 healthcareIT services provider for 4th consecutive year*1

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15years

Dell solutions: enabling information-driven healthcare

At Dell, we believe that better information drives better healthcare. To this end, we provide healthcare technology solutions that help drive efficiency, maximise productivityand deliver information securely to the point of care.

With dedicated healthcare account teams and specialists across the country, we’ve been empowering healthcare staff and patients, connecting clinical communities and providing solutions that have enabled improvements in patient care. Thanks to our long experience with the NHS, we understand the challenges facing its leadership teams today, and the technology solutions needed to overcome them.

Dell solutions help stakeholders within the private and public healthcare environment deliver better clinical outcomes, streamline IT management and make savings that can help to drive innovation. At the heart of our offering is an understanding that each healthcare organisation faces unique challenges — one size definitely does not fit all. This eBook showcases some of our work with individual healthcare providers across the U.K. Gary Birks, Director of Healthcare and Life Sciences, Dell UK Public Sector

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UK healthcare provider makes savings, boosts careBusiness needTo ensure excellent patient services and eliminate data bottlenecks, the trust needed to replace the storage and servers underpinning its VMware® virtualized environment.

SolutionThe trust deployed a consolidated VMware environment based on Dell PowerEdge blade servers, Dell EqualLogic storage and Dell Networking switches. Dell ProSupport ensures maximum performance.

Benefits• Patients receive improved care as clinicians gain better access to data

• Clinicians expect more efficient data access through storage tiering

• Trust maintains excellent IT services with responsive support

Healthcare | United Kingdom

View the Full Blackpool Teaching Hospital Case study at Dell.com/CustomerStories

“ We estimate that we’ll be saving around £258,000 over the next five years as a result of our Dell PowerEdge blade servers, Dell EqualLogic storage and Dell Networking switches.”

Kevin Flaherty, IT Operations Manager, Blackpool Teaching Hospitals NHS Foundation Trust

• Backup and recovery• Consulting services• Deployment services• Financial services• Data center virtualization• Networking• Training services

productivityStaff boost

over five years£258,000 Costs cut by

Key facts

Solutions featured

Dell | Published October 2013. All rights reserved.

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Children’s healthcare provider boosts care provisionBusiness needTo improve patient care, Alder Hey Children’s NHS Foundation Trust wanted to provide clinicians with a single view of patient records. This meant digitising more than 1 million paper documents.

SolutionThe trust worked with Dell Services to deliver an enterprise content management system for digitising records.

Benefits• Clinicians enhance care with single view of all patient data

• Customer improves governance over clinical information

• Project is completed one month ahead of schedule

Healthcare | United Kingdom

View the Full Alder Hey Children’s NHS Case Study at Dell.com/CustomerStories

“ The biggest benefit for clinical staff is having a single view of all the information they need pertaining to a patient’s care, in one place.”

Margaret Eccleston, Enterprise Content Manager, IM&CT, Alder Hey Children’s NHS Foundation Trust

• Consulting services• Electronic medical records

efficiencyTrust boosts

70 less document scanning

per cent

Key facts

Solutions featured

Dell | Published March 2013. All rights reserved.

over five years

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Trust enhances serviceswith flexible storage

Business needThe trust faced exponential data growth and wasn’t prepared for disasters. It needed a more scalable, cost-effective storage platform to improve care and support the digitisation of patient data.

SolutionIt deployed a mirrored storage infrastructure at its primary and secondary sites. The solution features Dell Compellent and Dell PowerVault storage, as well as Dell PowerEdge servers.

Benefits• Trust can meet goal of paperless hospitals by 2018

• Critical data stays protected in the event of an issue at the data centre

• Trust saves resources with cost-effective disk usage

Healthcare | United Kingdom

View the Full NLGH Case Study at Dell.com/CustomerStories

“ We can support the drive towards a digitised NHS with our Dell Compellent–based storage platform. It gives us the scalability and performance for a new world of patient care that’s much more efficient.”

Stephen Mattern, IT Operations Manager, Northern Lincolnshire and Goole Hospitals NHS Foundation Trust

• Backup and recovery• Disaster recovery• Storage• Server• Support services

improved services

Clinicians and patients get

50IT cuts admin by

per cent

Key facts

Solutions featured

Dell | Published October 2013. All rights reserved.

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5Patient-facing time up

per cent per cent

Healthcare provider boosts care with the cloudBusiness needLocala Community Partnerships wanted to improve healthcare by integrating technology more deeply into the provision of services. A key goal was boosting caregiver access to real-time patient data while in the field.

SolutionThe healthcare provider chose a private cloud solution with a single service desk from Dell. Clinicians also gained Dell Latitude laptops to connect to their cloud-based systems and for web conferencing.

Benefits• Clinicians extend hours of practice for consultations

• Virtual contact with patients is set to rise by 20 per cent

• Organisation wins new contracts for general practitioner (GP) surgeries

Healthcare | United Kingdom

View the Full Locala Community Partnerships Case Study at Dell.com/CustomerStories

“ We’ve been able to supplement our existing healthcare services and boost patient-facing time by 5 per cent with the Dell private cloud solution running Microsoft Lync.”

Jim Barwick, Executive Director of Transformation, Locala Community Partnerships

• Cloud Computing• Mobile Computing• Unified Communications• Cloud Services• Managed Services• Deployment Services

Costs lowered

by 5 per cent

Key facts

Solutions featured

Dell | Published March 2013. All rights reserved.

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Healthcare technology provider delivers end-to-end careBusiness needAdvanced Health & Care (Advanced) looked for an IT partner to support its innovative clinical solutions.

SolutionThe company chose Dell, deploying an end-to-end solution featuring Dell servers, storage and networking, as well as backup appliances at its data centre. It also rolled out Dell clients at customer sites.

Benefits• Driving growth with high performance end-to-end solution

• Maximum availability for key patient services

• Excellent performance 24x7

Healthcare | United Kingdom

View the Full Advanced Health & Care Case Study at Dell.com/CustomerStories

“ We’re maintaining high availability for the NHS 111 services providers that we host through our data centres and on Dell equipment. Together, we’re helping to deliver better access to local NHS healthcare services in England.” Ben Cullen, Chief Information Officer, Advanced Health & Care

• Data Center • Client Solutions • Data Protection • Information Management • Network Security • Storage • Systems Management

diagnosis and treatment

Quicker patient

1000sof clinicians gain patient data fast

Key facts

Solutions featured

Dell | Published August 2014. All rights reserved.

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lower IT costs

More healthcare resources,

Welsh health board finds cure for IT needs

Business needCwm Taf University Health Board looked to replace an ageing storage infrastructure and move to Windows Server 2012 with Hyper-V.

SolutionThe board implemented Dell Compellent storage and moved to Hyper-V with Dell Infrastructure Consulting Services.

Benefits• Clinicians access data faster

• Greater productivity among healthcare staff

• Enhanced IT performance with responsive support

Healthcare | United Kingdom

View the Full Cwm Taf University Case Study at Dell.com/CustomerStories

“ Clinicians will see greater stability and can treat patients more effectively because our storage will be highly available. With Dell Compellent, we can be proactive.” Ian Alden, Server Manager, Cwm Taf University Health Board

• Data Center Virtualization• Infrastructure Consulting Services • Storage • Support

Key facts

Solutions featured

Dell | Published February 2014. All rights reserved.

scalable ITNew services through more

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NHS trust enhances services with data-driven healthcareBusiness needThe Shrewsbury and Telford Hospital NHS Trust looked to lower costs and improve services through an IT refresh.

SolutionThe trust virtualized its IT on Dell PowerEdge blade servers and Dell EqualLogic storage.

Benefits• Improved patient care with flexible IT

• Trust stays in control of all its IT services

• High redundancy ensures maximised uptime

Healthcare | United Kingdom

View the Full Shrewsbury and Telford Hospital NHS Trust Case Study at Dell.com/CustomerStories

“ We regularly receive requests from clinicians for storage or servers to run applications. ... We can support projects and innovation across the trust with our Dell solution that will ultimately deliver better healthcare.” Giles Madin, IT Manager, Shrewsbury and Telford Hospital NHS Trust

• Data Center Virtualization • Server • Storage • Support Services • Backup and Recovery • Disaster Recovery • Desktop Computing • Mobile Computing

Key facts

Solutions featured

Dell | Published September 2013. All rights reserved.

agile ITStaff get empowered with

saving on expanding storage for services

50per cent

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90Lowering costs with

per cent

District hospital gives clinicians greater data protectionBusiness needYeovil District Hospital saw that to continue improving clinical services it had to enhance its data backup and recovery processes.

SolutionThe hospital deployed a Dell 4100 disk backup appliance and Dell Networking 8024f switches.

Benefits• Patients services are delivered more reliably

• Hospital boosts IT efficiency

• Healthcare provider has platform for development

Healthcare | United Kingdom

View the Full Yeovil District Hospital Case Study at Dell.com/CustomerStories

“ We can ensure that clinicians and staff are better supported, and the hospital can continue delivering excellent services using the Dell DR4100 appliance even if the unexpected strikes our core infrastructure.” James Pardon, System Administrator, Yeovil District Hospital NHS Foundation Trust

• Backup and Recovery • Networking • Storage • Support Services

Key facts

Solutions featured

Dell | Published December 2013. All rights reserved.

per centdata deduplication

support clinicians

Files restored in minutes to

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View all Dell Case Studies at dell.com/customerstories

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@DellHealth | #DoMoreHealthIT

“ Technology has always been about enabling human potential.”

Michael Dell, Chairman & CEO