Healthcare Services and Solutions - Ricoh Europe · PDF fileHealthcare Services and Solutions...

Healthcare Services and Solutions

Information management for improved patient care

Ricoh is a global leader in information management. Our services and solutions are tailored to the needs of the healthcare sector. They streamline administrative processes, improve access to information and release medical resource to front-line care.

Healthcare

2 - RICOH Healthcare Services and Solutions

Intelligent systems, smarter healthcare

Patient care is the heartbeat of your operation. From reception

through to discharge, patients rely upon your unparalleled medical

expertise. Yet that medical care is not delivered in isolation. To

provide timely and effective medical intervention, your organisation

needs intelligent back-office systems and technology.

That is where Ricoh comes in. Ricoh is a global leader in the

capture, management and distribution of information. Our services

and solutions are tailored to the needs of the healthcare sector.

They will help streamline administrative processes, improve access

to information and release medical resource to front-line care.

Ours was a major

project. Failure wasn’t

an option. Ricoh

accompanied us at

all times, driving the

project forward and

responding to our needs

with impressive speed

and commitment.”

Chief Information Officer,

USP Hospital Group

Reception & registration

Record keeping

Assessment & diagnosis

Treatment & pharmacy

Discharge & billing

Patient Workflow

Appointment letters

Patient wristbands

Electronic health record

Digitise information

Photographic record

Collaborative working

Print prescriptions

Digital discharge notes

Print room services

IT management

Ricoh’s healthcare services and solutionsPage 4

Page 5

Page 6

Page 6

Page 7

Page 8

Page 10

Page 11

Page 14

Page 15

Managed document services

Business process re-engineering

Document processes outsourcing

Managed print and mail room services

Cross platform connectivity

Unified communications systems

Indexed photographic records

Healthcare optimised printers and MFPs

Patient identification and security

IT management


Optimising the patient workflow

Ricoh’s healthcare services and solutions are designed to optimise the patient workflow; automating

administrative processes, making information more accessible, facilitating collaborative working, reducing

the administrative workload and releasing resource to front-line care.

More information about our healthcare services and solutions can be found on the following pages:

Governments are demanding the digitisation of healthcare records. In the

UK, the NHS is to ‘go paperless’ by 2018, to ‘save billions, improve services

and help meet the challenges of an ageing population’. All patients are to

have compatible digital records so that their health information can follow

them around the health and social care system.* Ricoh can help.

1 Gov.uk news story: NHS challenged to go paperless by 2018


A clinical approach to digital workflow management

Healthcare organisations have complex information flows. Computer-generated healthcare may be

printed, passed from department to department and annotated with handwritten notes before they are

approved and filed in the patient’s record.

If the workflow - both printed and electronic - is not managed effectively, time can be wasted searching

for information; tying up resource and compromising the clinical decision-making process. Use of

ineffective systems and technology can also add cost to the operation.

Because your document workflow is unique, Ricoh will take time to understand it and identify where

improvements can be made before developing an integrated solution which supports your needs more

effectively. It is a reassuringly clinical approach - we call it Managed Document Services (MDS).

We follow a five-step process that takes us from initial understanding to full optimisation; the result is a

smarter, more efficient information workflow.

MDS delivery model

Appointment letters and discharge notes

Patient registration and identification

Digitisation of paper based archives

Electronic health record management

Photographic records

Printing, copying and scanning

Meetings and video conferencing

Business process outsourcing


IT Services

Healthcare services and solutions

Digital workflowRicoh transformed the way NHS Fife shares data

between hospitals and community healthcare providers.

Rather than post discharge notes to GPs, they are

now available instantly in electronic format. As well

improving access to information, Ricoh’s solution

delivered substantial cost savings.


Business process re-engineering

Ricoh is a global leader in the capture, management and

distribution of information and has a proven track record in

the healthcare sector. Applying the principles of Managed

Document Services, we can help you re-engineer key

document processes, automating the workflow to improve

efficiency and reduce costs.

Re-engineering document processes for our healthcare

customers, we helped the Ommelander Hospital Group in

the Netherlands introduce an automated patient registration

system and the USP / Quirón Hospital Group in Spain migrate

to an electronic health record system.

Automated patient registrationOmmelander Ziekenhuis Groep (OZG) is a successful

hospital group based in the Netherlands. Automating

patient registration and implementing a digital

workflow helped to streamline the healthcare provider’s

administrative processes. Process optimisation has cut

the time employees spend on administrative processes

by 25,000 hours a year.

Electronic health recordUSP / Quirón Hospital Group generated more than 20

million paper-based medical records every year. Under

Ricoh’s guidance, the group migrated from paper-

based processes to an Electronic Health Record system

with automated workflows and electronic forms.

Ricoh’s solution is driving new levels of efficiency and

improving the quality and timeliness of patient care.


Managing document intensive processes such as appointment letter processing can be a challenge. Whilst

the documents are important, processing the information, printing out documents and mailing them to

patients ties up valuable resource and can prove expensive.

Document process outsourcing

Ricoh can help by managing document intensive processes for you. Depending

on your requirements, we can provide a managed off-site service or assume

responsibility for your existing in-house print room, mail room, scanning and

archiving services. Either way, we will save you time and money.

Ricoh provides document outsourcing solutions for many leading healthcare

organisations. Data is processed within the Ricoh Cloud and we process print,

e-mail, SMS and voice documents. Safeguarding patient confidentiality, Ricoh

holds global ISO 27001 accreditation for information security management.


All the benefits of outsourcing, delivered on your premises, using your own

equipment. Whether it’s your print room, mail room or scanning and archiving

services, Ricoh ensures you have the right resources available when you need

them, improving service levels, releasing resource and eliminating cost.

By integrating management of your printer fleet with the operation of your

print and mail rooms or, with your scanning and archiving services, or even a

combination of all three, we can also deliver significant productivity gains and

reduce costs across the entire business.

Key Benefits:

• Simple one-button

scanning solution

• Links to proprietary

electronic databases

• Instant access to digital

information

• Enables more informed

decision-making

• Streamlines

administrative processes

• Minimises risk of record

mismanagement


Cross platform connectivity Disconnected systems lead to disconnected thinking. Sharing information is critical to medical decision

making, yet 38%1 of healthcare executives say that different systems across their organisations are not

connected. Digitisation enables patient records to be updated quickly and allows essential information to

be shared by medical practitioners.

ConsultantNotes

LabResults Scan Validation /

AuthenticationServer

HospitaleRecord ConnectOther

Other

ElectronicMedical

ElectronicHealthRecords

eRecord Connect: digitising patient records

Ricoh’s eRecord Connect establishes a link between different

electronic record systems, enabling patient records to be digitised

with minimal effort and uploaded seamlessly to the databases

which comprise your Electronic Healthcare Record.

The simple one-button scanning solution is accessed via the control

panel of a Ricoh MFP. The integrated utility scans and indexes

paper-based documents such as referral letters and hand written

notes, before uploading them to the Electronic Health Record.

Documents are processed automatically according to predetermined

rules. Associating the digitised record with the patient number and

other relevant data helps to ensure that documents are indexed

correctly, reducing the risk of record mismanagement.

The digitised records are stored securely within your organisation’s

Electronic Health Record, reducing the costs associated with

physical archiving and enabling information to be accessed across

multiple locations, users and devices.

1 Economist Intelligence Unit ‘Humans and Machines: The Role of People in Technology Driven Organisations’, sponsored by Ricoh


Unified communication systems for easier collaboration

In the healthcare environment, clinical decisions are often reached through collaborative discussion.

Ricoh’s unified communications systems support remote teamworking, enabling healthcare professionals

to share information and communicate face-to-face, no matter where they are located.

P1000 and P3000 video conferencing systems

Using video conferencing technology, it is easy to get a second

opinion. Ricoh’s P1000 and P3000 Unified Communication Systems

provide real-time interactive audio and video communication with

multiple locations, enabling healthcare professionals to consult face-

to-face with other clinical experts.

Clinicians can interact via a live video link whilst sharing computer-

based information which might include images captured using a

Ricoh barcode enabled digital camera.

Ricoh’s P3000 portable system is as easy to use as a mobile phone. With a compact design, it features

an integrated system complete with camera, microphone and speaker. For users on the go, the battery

powered P1000 is based on tablet design. Its wireless technology connects seamlessly, enabling face-to-

face communication from virtually any location.

D5500 interactive whiteboard

Ricoh’s D5500 interactive whiteboard will make patient conferences, meetings and training sessions more

productive and cost efficient. Using the interactive whiteboard, it is easy to present computer or smart

device information and annotate it on-the-fly.

Touchscreen convenience enables users to draw, edit, move, resize

and save information. The D5500 can also be used as a display for

Ricoh’s video conferencing systems and can simultaneously share

content in real time using a ‘picture-in-picture’ function.

The D5500 is incredibly easy to use. There is no need to install any

software, simply connect it to a PC, iPad, tablet or smart phone.

Screen content can be printed on the fly, saved to USB memory, or

shared via email.


PJ WX5361N projector

Ricoh’s high intensity data projectors will illuminate your healthcare presentations. Ideal for large meetings

and conference rooms, Ricoh’s PJ WX5361N and PJ X5371N will project in high definition onto screens up

to 300 inches in size, whilst the integral 16 W speaker fills the room with quality sound.

Both projectors support dicom technology and, in the healthcare environment, can be used to display non

diagnostic x ray images. Vertical and horizontal keystone correction automatically rectifies image distortion

and ensures that images are correctly displayed.

With helpful on-screen prompts and simple wireless connectivity, the PJ WX5361N ensures a simple and

user friendly operation.

Print servicesRicoh optimised NHS Health Scotland’s print

infrastructure, replacing legacy devices with a right-sized

fleet of MFPs and printers. A pull-print solution enables

confidential work to be collected from any device.

Ricoh’s solution streamlined the workflow, improving

productivity and generating significant cost savings.


Indexed photographic records

A picture may paint a thousand words, but it only has value in medical diagnosis if it is linked to the

patient record and shared with other clinicians. Ricoh’s G700SE digital camera can be configured with a

barcode reader and used to index and upload photographs.

G700SE Barcode Camera

Designed to capture high-resolution photographic images in testing conditions, Ricoh’s G700SE digital

camera is water, dust and shock proof. The camera’s inbuilt resistance to water and chemicals make it

ideal for use in medical environments.

Using the camera, clinicians can easily record patient information when photographing an injury or

medical condition. The photographic image and barcode data is transmitted wirelessly by the camera and

can be quickly uploaded to the patient’s electronic health record.

Providing intelligent end-to-end solutions for the healthcare sector, our printers and MFPs can print

barcodes onto documents and wristbands, and our cameras and scanners can capture and record barcode

indexed information.

Technology is just one way to increase efficiency and improve patient care.

Innovative processes are essential to ensure critical information is captured,

integrated and can be easily accessed 24 hours a day.


Printing, copying and scanning

From patient care to patient records, health care is personal. To support your patients, you need to print

specialised documents, such as wristbands, referral letters and prescriptions, effortlessly and affordably at

the point of need. With Ricoh’s healthcare printers and MFPs, it is as easy as 123.

Healthcare optimised printers and MFPs

Ricoh is a leader in print technology, providing versatile and

effective imaging systems for a global customer base. In

addition to our extensive range of office and production

print solutions, we also offer printers and MFPs which have

been optimised for healthcare applications.

Ricoh’s healthcare printers and MFPs combine everyday

convenience with long lasting security. They are fast,

affordable and effortlessly reliable. Depending on the model

selected, they provide the means to print, copy, scan and

share in colour and/or black-and-white.

Special features, developed for the healthcare market, include:

Tray Lock*

It is easy to secure specialised media, such

prescription forms, wristband stock and

other expensive or sensitive media, using the

optional tray lock feature.

Wristband Printing Ricoh’s healthcare printers and MFPs facilitate

effortless and cost-effective printing of

patient wristbands. Zebra Laserbands can be

bulk fed and printed in full colour.

TEFLON CoatingRicoh’s innovative Teflon coated paper

trays accommodate specialised media and

minimise misfeeds for uninterrupted print

runs.

Portable Print ConfigurationWith an SD card and the Portable Print

Configuration module, users easily can

transfer system settings from one device to

another, improving mobility.

Locked Print*

Protect patient confidentiality by securely

locking documents in memory until released

by the originator upon collection.

DataOverwrite Security*

Documents, data, address books and

passwords can be encrypted and information

stored on the hard drive overwritten up to 9

times to safeguard data integrity.

* Option, not applicable to all models


B&W laser printers and MFPs

SP 5200DN/SP 5210DN and SP 5200S/SP 5210SF

Quick, easy-to-use and effortlessly reliable, Ricoh’s TEFLON

series healthcare optimised B&W laser printers and MFPs

support the print needs of surgeries and clinics. Time and cost

saving features, such as double-sided printing and network

connectivity, are provided as standard.

Healthcare professionals will benefit from impressive print

speeds, excellent paper handling and reliable performance.

For larger workgroups, our space-saving designs can be

expanded from desktop models to four/five-tray floor-standing

powerhouses.

Multifunctional versions of the product provide the means

to print and copy in black-and-white and scan hard copy

information in full colour. The MFP version also doubles

as a high speed plain paper fax machine. A high capacity

document feed automates scanning processes.

TEFLON B&W Laser Printers TEFLON B&W MFPs

SP 5200DN• 45 ppm, network ready,

duplex printer

• B&W printing

• 5 trays / 2850 sheets (max)

• 4-line LCD

• 80 GB HDD (opt)

Wristband printing

Locked print

HDD encryption (with HDD)

DataOverwrite (with HDD)

Tray lock (opt)

SP 5210DN• 50 ppm, network ready,

duplex printer

• B&W printing


• Colour touchscreen

• 80 GB HDD (std)

Wristband printing

Locked print

HDD encryption

DataOverwrite

Tray lock (opt)

SP 5200S• 45 ppm, network ready,

duplex printer and MFP

• B&W printing and copying, colour scanning


• 4-line LCD

• 80 GB HDD (opt)

Wristband printing

Locked print



Tray lock (opt)


Colour laser printers

SP C430DN/SP C431DN

Ricoh’s TEFLON series colour laser printers produce affordable

high-quality output at speed. Printing reliably onto specialised

media, such as Zebra Laserbands, they provide the means to

colour code critical patient care documents.

The compact A4 print engines deliver class leading

performance at a low price. Network ready and capable of

printing 35 or 40 colour pages per minute, they will meet the

print demands of busy surgeries and clinics.

Patient confidentiality is easily protected. Ricoh’s Locked Print*

technology holds documents in memory until they are released

by the originator. And address books, passwords and other

information stored on the printer’s hard drive can be secured

using Ricoh’s Hard Drive Encryption* option.

* Optional hard drive required.

SP 5210SF• 50 ppm, network ready,

duplex printer and MFP

• B&W printing and copying, colour scanning, fax


• Colour touchscreen

• 80 GB HDD (std)

SP C430DN• 35 ppm, network ready,

duplex colour printer

• Colour printing


• 4-line LCD

• 128 GB HDD (opt)

SP C431DN• 40 ppm, network ready,

duplex colour printer

• Colour printing


• 4-line LCD

• 128 GB HDD (std)

TEFLON Colour Laser Printers

Wristband printing

Locked print

HDD encryption

DataOverwrite

Tray lock (opt)

Wristband printing

Locked print



Wristband printing

Locked print

HDD encryption

DataOverwrite


Patient identification and security

Patient identification is central to healthcare administrative

processes. Barcode scanning speeds the capture and

interchange of patient information, enhancing the patient

experience and ensuring that medical professionals have

access to accurate and timely clinical information.

Zebra Laserbands

Ricoh’s healthcare optimised printers and MFPs can print

patient wristbands that have been personalised with a unique

barcode, a colour photograph of the patient and other essential

information, such as the patient’s name, date of birth, allergies

and medical conditions.

The wristbands reduce the risk of clinical or administrative error.

The patient’s identity can be verified from the photograph

and colour coding quickly informs medical staff of known

allergies. Scanning the barcode speeds the processing of clinical

information.

The Teflon coating of Ricoh’s healthcare optimised printers and

MFPs supports bulk printing of Zebra Laserband wristbands. As

well being easy to print, the Zebra Laserband wristbands are

comfortable to wear and have a hygienic wipe-clean surface.

Digitisation increases efficiency and provides significant cost savings. The

majority (62%1) of healthcare leaders plan to digitise their remaining hard

copy documents within the next three years. Zebra Laserbands speed the

interchange of information, enhancing the patient experience and reducing

administration.

1 Economist Intelligence Unit ‘Humans and Machines: The Role of People in Technology Driven Organisations’, sponsored by Ricoh


IT Management

Using our proven best-in-class IT delivery and support

infrastructure, we can provide IT infrastructure services

and solutions for our healthcare customers. Our IT

services range from the supply of high performing

client devices to IT service desk support and the

provision of IT lifecycle services.

Ricoh’s Service Desk provides a single, reliable point of

contact for all client devices for IT related incidents. Our

powerful remote diagnostic system monitors the health

of client devices and our network of service engineers

can provide expert desk-side services and support.

Consulting assessment services

End-of-l

ife se

rvic

es

Cloud backup services

Pay Per Seat

On-site services

Provisionfor clients

Configurationservices

Deploymentservices

Service Desk & remote

management

IMAC-

D servi

ces

Supporting IT lifecycle needs, Ricoh also provides a variety of tailored IT services, including: testing

and certification, asset procurement and management, software imaging configuration, service desk

management, break-fix repairs, data cleansing and remarketing.

Power Office TOTAL Swedish support agency, Alna, has more than 80

affiliated psychologists and therapists working at remote

locations. Ricoh manages Alna’s IT infrastructure,

supporting its mobile workforce with state-of-the-art

systems and technology and providing attentive service

desk support. Ricoh’s Power Office TOTAL service has

improved business agility and reduced IT costs.


www.ricoh-europe.com The facts and figures shown in this brochure relate to specific business cases. Individual circumstances may produce different results. All company, brand, product and service names are the property of and are registered trademarks of their respective owners. Copyright © 2014 Ricoh Europe PLC. All rights reserved. This brochure, its contents and/or layout may not be modified and/or adapted, copied in part or in whole and/ or incorporated into other works without the prior written permission of Ricoh Europe PLC.


Managed document servicesRicoh supports the health and social services group’s

document infrastructure. Legacy devices were replaced

with a right-sized fleet of cost efficient MFPs. Proximity

printing safeguards patient confidentiality and a

scanning solution enables documents to appended to

the patient’s record. Ricoh’s solution has streamlined

document workflows and improved security.

Electronic document managementGerman healthcare organisation KHWE was keen

to improve the flow of information and reduce

administrative costs by digitising paper-based records.

A secure electronic health record system helped KHWE

to achieve its goals. The system enables healthcare

professionals to enhance patient care by accessing

medical information faster.

About Ricoh

As a global company specialising in office imaging equipment, production print solutions, document

management systems and IT services, Ricoh offers healthcare institutions true end to end solutions that

reduce time spent on these admin heavy processes and more time for patient care.

Ricoh works with leading healthcare organisations around the world. Our suite of solutions have helped

improve efficiencies by up to 20% and have delivered a reduced administrative workload for medical staff,

ensuring the focus is on patients, not paperwork.

Healthcare Services and Solutions - Ricoh Europe · PDF fileHealthcare Services and Solutions...

Documents

Transcript of Healthcare Services and Solutions - Ricoh Europe · PDF fileHealthcare Services and Solutions...