HealthCare Quality Concepts · 2019. 4. 4. · HealthCare Quality Concepts Presented by: Angie...

HealthCare Quality ConceptsPresented by: Angie Charlet, DBA, MHA, RN

A portion of these materials were produced in partnership with the Iowa Department of Public Health for the Iowa Small

Hospital Improvement Program (SHIP) Grant FY 18Contract #5888SH01 and the Georgia State Office of Rural Health for

the Georgia Small Hospital Improvement Grant FY 18.

Virtual Book ClubCPHQ Prep Series

Webinar Information• All attendees are in “Listen Only” mode

• Questions or comments?

- Open “Questions” pane in dashboard.

- Type in comments or questions

- Comments will be monitored

- Questions will be addressed at end of the webinar

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group?

•Use the “Raise your Hand” button to

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line.

Webinar Information• This webinar will be recorded and emailed to you to share

with others on your team, as well as posted on your

program dashboard.

• Handouts are available for download in the Handouts pane

and will be emailed out to attendees after the webinar.

Continuing EducationAs an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that

qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to

offer 0.1 CEUs for this program. View a complete list of who accepts IACET at www.iacet.org

In order to obtain these units, you must:

• Attend webinar/view recording in its entirety within 30 days• Pass online quiz with 80% or better.• Complete webinar evaluation.

Following this webinar, all attendees who have viewed the recording in its entirety will receive an email with a link to the quiz and evaluation. Anyone that misses the webinar can view the recording online, posted on the program Dashboard, for CEUs.

Questions? Contact [email protected]

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with a group?

If so, please enter:

first/last names &

email addresses

in the question pane.

Certified Professional in Healthcare Quality Prep

Welcome & Introductions Susannah Cowart,HomeTown Health, LLC

Discussion/Moderation and Practice Questions

Angie Charlet, ICAHN

Upcoming Events & Resources Susannah Cowart,HomeTown Health, LLC

Agenda

*Please allow for 60 – 90 minutes for each Virtual Book Club Session!

Program Goals & AudienceThe purpose of the CPHQ Prep Course: This series is to

provide ongoing training, support, and an opportunity for

collaboration and sharing of best practices while preparing

together for the CPHQ exam.

Who will benefit from participating in the program?

Designed for quality professionals at various stages of their

career. While the NAHQ recommends at least two years of

real world experience for the exam, this series will provide

insight and knowledge for anyone at any level of their

professional quality career.


Getting up to Speed:


1. Your hospital was allowed to selected from a number of projects to participate in this year; your hospital (and you!) selected to invest in your own personal and professional development!

2. Many of you submitted an online CPHQ Survey – we’ll look at those results in a moment!3. Materials have been ordered, and you should have received them by now.4. You had the option to participate in the CPHQ Info Session to learn more about the NAHQ CPHQ certification: Q3 CPHQ Info Session on Sept 25. If you missed it, NAHQ does offer this on a Quarterly Basis: the next Q4 CPHQ Info Session is on Wednesday, December 12, 2018, 12:00pm - 01:00pm Eastern/

11am-Noon Central - Registration URL:

https://attendee.gotowebinar.com/register/379806889217204994

5. Our group Webinar Training Series begins today!- We’ll talk about the schedule and how you should prepare during today’s call and

get a feel for how the rest of the program will go.

You can also view Program Dashboard online at www.hthu.net/cphqbcQuestions? Contact: Susannah Cowart at [email protected] or Angie Charlet at [email protected].

https://nahq.org/eventdetail/127/17/q3-cphq-info-session

https://attendee.gotowebinar.com/register/379806889217204994

http://hthu.net/cphqbc/

Program Resources


- Most of you received”- Book: “HQ Solutions: Resource for the Healthcare

Quality Professional,” - the online “HQ Principles: Build Your Quality Toolkit: an

interactive online certificate program” and - the online CPHQ Practice Exam.”

- Some of you only receive the online practice exam (if another at your hospital was participating)

- If you haven’t received or aren’t sure what you should have, contact HTH team!

Program Resources


- For online access, you should have received a Welcome Email from NAHQ.

Follow the steps provided to “reset your password” to login, and then to add the two items to your account.

- There will be no charge, but you have to “purchase” them to see them on your account.

- To view them, once you are logged in and have “purchased” them, click on “My Events”

Online Program Resources


If you have trouble accessing

online materials, please

contact:

The NAHQ service team:

[email protected] 847.375.4720.

mailto:[email protected]

Proprietary InterestHomeTown Health, LLC and ICAHN do not have any proprietary interest in any product, instrument, device, service, or material discussed during this learning event.

CompensationThe education offered by the HomeTown Health and ICAHN in this program is being compensated in part by the HRSA Small Hospital Improvement Program (SHIP) Grant in various states and in partnership with the Iowa Department of Public Health, Georgia State Office of Rural Health, and Florida Department of Health.

RepresentationThe CPHQ is not sponsored by, nor are the book club moderators authorized representatives of, the National Association of Healthcare Quality (NAHQ)

Disclosures


Angie Charlet, DBA, MHA, RN

Director of Quality Services - Illinois Critical Access Hospital Network (ICAHN)Angie Charlet is a Registered Nurse with over 27 years in the healthcare industry. She has a

Bachelor’s in Nursing, a Master’s in Healthcare Management with a focus in performance

improvement and her Doctorate Degree in Business Administration with a focus on Healthcare

Management and Executive Leadership. She is certified in CPHQ, Certified in both Lean and Black

Belt Six Sigma. She is employed by the Illinois Critical Access Hospital Network (ICAHN) as the

Director of Quality and Education and also functions as the Quality Director and Compliance

Officer for their new ACO; Illinois Rural Community Care Organization (IRCCO), which is currently

implementing the Patient Centered Medical Home and Care Coordination as the foundation within

the ACO. Angie provides training, education, mock surveys and resources to both critical access

hospitals and RHCs. Her focus is around regulations, quality initiatives, PCMH implementation,

care coordination and expanding the market share by creating a medical neighborhood. Her skill

sets include demonstrated team building, network engagement, evidence-based practice, PCMH,

Lean and Six Sigma along with Leadership Coaching to bring new initiatives/practice models.

Speaker Biography


Part Six: Health Data AnalyticsPresented by: Angie Charlet, DBA, MHA, RN

A portion of these materials were produced in partnership with the Iowa Department of Public Health for the Iowa Small

Hospital Improvement Program (SHIP) Grant FY 18Contract #5888SH01 and the Georgia State Office of Rural Health for

the Georgia Small Hospital Improvement Grant FY 18.

Rural and Critical Access HospitalVirtual Book Club

CPHQ Prep Series

Today’s Focus:Section 4: Health Data AnalyticsTraining from: HQ Solutions: Resource for the Healthcare Quality Professional 4th Ed

Part B of this section: Pages 200-241

Brief Overview of Design & Management

Study Design

Measurement tools

Statistical Techniques

Methods and Tools


Learning Outcomes


By the end of this session, you should be able to:

1. Recognize different tools and approaches for constructing

quality data activities

2. Describe process analysis tools for quality reporting

3. Recite difference of reliability and validity


Let’s Explore Big Data

• Pg. 201

• Four V’s:• Volume

• Velocity

• Variety

• Veracity

• BD2K Four Aims

• IOM

• HITECH Act

• Stages of Meaningful Use


Data vs Information

• Pg 204

• Data: represents things, facts, concepts, and instructions

• Information: meaning attached to the data

• Review Table 4-1 pg 204


Terminology

• Risk Adjustment

• Severity

• Severity factors

• Evidence-based medicine/practice


Poll Question

• Which of the following may be considered examples of discrete variables?

A. Height and weight

B. Community-acquired and nosocomial infection rates

C. Surgical or emergency dept. response time

D. Patient visits in the months of May and June


Poll Question

• The method of ordering data by listing all possible values, and all individuals receiving each value, is called:

A. The range

B. The standard deviation

C. A simple frequency distribution

D. A grouped frequency distribution


Poll Question

• The average between the highest and lowest measures is the:

A. Median

B. Mean

C. Mode

D. Dispersion


Data Types

• Pg 219

• Nominal

• Count

• Discrete

• qualitative

• Ordinal

• Continuous

• Interval

• ratio


Sampling

• Probability• Simple random

• Systematic

• Stratified random

• Cluster

• Nonprobability• Convenience

• Snowball

• Purposive or judgement

• Expert

• Quota


Reliability vs Validity

• Pg 222

• Reliability

• Reliability coefficient

• Interrater reliability

• Validity

• Content

• Construct

• Criterion-related


Measures of Central Tendency

• Mean

• Median

• Mode


Final Thoughts

Learning Outcomes


By the end of this session, you should be able to:

1. Recognize different tools and approaches for constructing quality

data activities

2. Describe process analysis tools for quality reporting

3. Recite difference of reliability and validity

QuestionsFor more information, or for questions please

contact:

Angie Charlet: [email protected]

or [email protected].


Upcoming Events

in the CPHQ Prep Program

Program ScheduleNovember 1, 2018: Kickoff Session

December 6, 2018: Prep Call Part One

January 3, 2019: Prep Part Two

February 7, 2019: Prep Part Three

March 7, 2019; Prep Part Four

March 13: Live “cram” session Des Moines, IA

April 4, 2019; Prep Part Five

April 24: Live “cram” session Savannah, GA (For GA/FL)

May 2, 2019 Prep Call Six Closing of Series


Tell us how we did…A survey will launch after this webinar closes: please take a moment to give

us your feedback on the training, speaker, content, webinar format, and anything else.

If there’s something we can help your hospital with, please let us know!

HealthCare Quality Concepts · 2019. 4. 4. · HealthCare Quality Concepts Presented by: Angie...

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