Technology Experience withinHealthcare: The Evolution of HUX

MAMK@STEALTHUX.studio | +436603602256

Mark A.M. Kramer

Sponsored by

Background

Mark, why were you invited to speak at this Health UX event?

Medical Professional

E-Patient

Researcher / Lecturer

MEDloveUX &

Healthcare Summit

PatientExperience

PX

PatientExperience

PX

PatientExperience

PX

UXPatientExperience

PX TechnologyExperience

TX

Background

What does „Technology Experience“ mean?

„We don‘t just use technology, we live with it."

- McCarthy & Wright

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CLICK HERE - CLIP 1

Human Computer Interaction (HCI)

EmotionsContext

Technology Experience (TX)Usability

Human Machine Interaction

Technology Acceptance Interaction Design

Information Architecture

Interfaces

Health User Experience (HUX)

http://submitmyabstract.com/abs/images/27005/Surgeon-&-Assistant-(supine.jpghttp://www.medkiozk.com/mdkzk14/wp-content/uploads/2013/07/image006.jpg

Ergonomicshttps://media.licdn.com/mpr/mpr/shrinknp_800_800/AAEAAQAAAAAAAAWNAAAAJDMyNzNjYWZhLTM2ODEtNGRhYS04YzIwLWVhZTY5OGI2Nzk2MQ.jpg

Usability

Accessibility

http://ichef.bbci.co.uk/wwfeatures/wm/live/1280_720/images/live/p0/1z/6y/p01z6ywk.jpg

Accessibility is a subset of usability

A technology is not usable unless it is accessible

What is technology?

Automation

Telecommunications

Computers Robotics

Lighting

Tools

Processes

Machines Education

Software

Evolution of Technology Experience (TX)•Ubiquitous – technology is everywhere, all the time

•Calm-technology – in the background

•More dependent on technology

•More complex – integrated systems

•Safer – more precise – more reliable

•Technology is more specialized and context specific

Evolution of Technology Experience (TX)•More secure

•Cheaper – smaller – faster

•Fewer failures

•More comfortable – less invasive

•More pervasive – integrated into our lives (QS)

Key Technologies Shaping the Technology Experience of Surgery

Neue Interaktionsformen

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New Interaction Methods

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Augmented Reality (AR)

Mixed Reality(MXR)

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[0685] As illustrated in FIG. 68B, thesurgeon is able to reference the pre-mapped 3D anatomy (e.g., heart)during the procedure. Being able toreference the anatomy in real time,may for example, improve placementaccuracy of a valve repair.

User Experience Health Care Example

FIG. 68C shows a post-operativemeeting or debriefing between thesurgeon and patient. During the post-operative meeting, the surgeon isable to describe how the surgery wentusing a cross section of virtualanatomy or virtual 3D anatomicalmodel of the patient's actual anatomy.

User Experience Health Care Example

https://www.magicleap.com/#/home

Read more: http://www.patentsencyclopedia.com/app/20150016777#ixzz4LBO9GtpA

[0683] The AR system renders a patient's pre-mapped anatomy (e.g., heart) in 3D for the teamto analyze during the planning. The AR systemmay render the anatomy using a light field,which allows viewing from any angle ororientation. For example, the surgeon couldwalk around the heart to see a back sidethereof.

User Experience Health Care Example

http://img.medicalxpress.com/newman/gfx/news/hires/2013/firstussurge.jpg

Microsoft HoloLens

AR / VR Mixed Reality

http://healthysimulation.com

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edical-simulation-education-technology.jpg

https://www.microsoft.com/en-us/research/academics-invited-to-create-new-microsoft-hololens-experiences/

VIDEO - CLICK HERE

Virtual Reality (VR)

Immersive Experiences

Telepresence

http://infinityhousemagazine.com/wp-content/uploads/sites/5/2016/04/VR-brain-oculus.jpg

Imm

ersive Experiences

Case Study 1

Medical Training & Continued Medical Education(CME)

MobileSimulation

VIDEO - CLICK HERE

Medical Training

Telepresence

VIDEO - CLICK HERE

Case Study 2

Hybrid OR

Hybrid OR / Surgical Suite

Saitama University, Japan

Siemens | AXIOM Artis dBA

http://health.siemens.com/AX/tour/360tour/Saitama_Japan/data/panorama.html?02_Anesthesist

Case Study 3

Capacity Command Center

VIDEO - CLICK HERE

Future (present)Technology Experience Perspectives

https://lh3.googleusercontent.com/EJ5Com8wKW8xKGOxgDDkQ4rKkNbakIZAmcssLFQwWpHPJWJqet7FRwH-TC5aPmZ6Azpoer-O6s9hvoGHs-_WtUatiALDRFrU_61Og_in0zcRteUVv83ZytkvVjoTSQqZcEr1G9k

BIG Data / Metrics / Analytics

https://www.wired.com/wp-content/uploads/blogs/geekmom/wp-content/uploads/2012/08/HD_Netatmo_combo_no-Logo.jpg

IoT | Connected HUX

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Ambient Lighting

http://www.digitalavmagazine.com/wp-content/uploads/2013/10/Philips-Luminous-Ceiling-en-hospitales-3.jpg

Ambient Lighting

Wearables | Mobile-tech

http://www.healthworkscollective.com/sites/healthworkscollective.com/files/imagepicker/328341/shutterstock_188507768-1.jpg

Connected Health

Conclusion

CLICK HERE

Technology should serve to improve health-outcomes and must be applied to provide the best patient experience

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Dank u well | Thank you!