NSS Information and Intelligence

The 5th annual Health and Social Care Gathering

Improving health and wellbeing across Scotland:Shared and applied learning through the power of data and storytelling

Venue: Stirling Court Hotel, University of Stirling, Airthrey Road, Stirling, FK9 4LA

Date: Wednesday 25 September 2019

Time: 09:15 – 16:00

An Information Services Division event co-hosted with Clackmannanshire & Stirling Health and Social Care Partnership

ItineraryImproving health and wellbeing across Scotland:

Shared and applied learning through the power of data and storytelling

Video and summary

of morning

13:15 – 13:25 13:25 – 13:35 13:35 – 13:50 13:50 – 14:50 14:50 – 15:10 15:10 – 15:45 15:45

Workshops & snapshot

presentations

Choir: The Unlikely Lads

Afternoon

Service User’s Story

Resonate

9.15 – 09.45 09.45 – 10.05 10:05 – 10:15 10:15 – 10:30 10:30 – 10:45 10:45 – 11:15 11:15 – 12:15 12:15 – 13:15

Registration and refreshments

Annemargaret Black

Chief Officer, Clacks & Stirling

HSCP

Pipe Band, schoolchildren’s

artwork video and visit

Open Space Manira AhmadLorraine Gillies

Morning

Beth CulshawChief Officer,

West Dunbartonshire

HSCP

Workshops & snapshot

presentations

Coffee break, marketplace,

exhibitors, posters

Lunch, marketplace,

exhibitors, posters

Coffee break, marketplace,

exhibitors, posters

Closing Remarks

Scotland’s Public health -

The Future Prof Jim

McGoldrick and Phil Couser

Workshops and Snapshot Presentations

Improving Mental Health and Wellbeing for Scotland’s Young People through innovative digital solutions – AlliChat

Callander-Dollar (AM)

Fiona MacKenzie, Service Manager, ISD Michael McTernan, CEO Voxsio – AlliChat Young Person(s) from High School(s) in Stirling

This workshop will explore the importance of users being at the heart of innovation and design of services intended to support them. You will hear from some of our young people from Stirling Council who will tell you about their experience of leading an innovative digital @CivTech challenge. The workshop will then demo the prototype solution- AlliChat, followed by structured discussion/feedback from delegates.

Whole system modelling of health and social care

Allanwater (PM)

Andrew Lee, Service Manager, ISD Ken Nicholson, Principal Information Analyst, ISD

This workshop will update delegates on work to develop a whole system model of the impact of the Health & Social Care Delivery Plan and explore the potential for whole system modelling to aid the commissioning, planning, redesign and improvement of health and social care services at a local and regional level.

Tackling child poverty at a local level

Blairlogie (PM)

Kerry McKenzie, Organisational Lead – Child Poverty, NHS Health Scotland Philip Johnston, Service Manager, ISD, LIST Elizabeth Fraser, Scottish Government

The workshop will explore:

• The general scale, nature, complexity of child poverty in Scotland;

• The current policy drivers around child poverty in Scotland and child poverty as a public health problem;

• What we currently know about how local areas are using different sources of information and intelligence in identifying need and directing action and evaluating programmes of activity to address child poverty at a local level.

Mapping services and using data to understand complex systems

Allanwater (AM)

Christine Owen, Improvement Advisor, Healthcare Improvement Scotland Stuart Donald, Strategic Planning Advisor, Healthcare Improvement Scotland Mary McKenna, NHS Greater Glasgow and Clyde Lorna Johnstone, Senior Information Analyst, ISD, LIST Rob Corrigan, Senior Project Officer, Healthcare Improvement Scotland

This workshop will explore the benefits of using systems mapping and data analysis to make sense of complex systems, including a case study from the COPD service in Glasgow. The aims of this workshop are to outline:

• The Interconnected Systems Mapping approach

• The links between mapping, data and good strategic planning

• How mapping and data can be used to help identify potential service improvements

More fun. Less fixing

Ochil (AM)

Alistair Reid, Senior Manager and Lead, North Ayrshire HSCP Fiona McKenzie, CEO, Centrestage Communities Sheena Boyd, Operations Manager, Centrestage Communities Andrew Swanson, Organisational Development Manager, Centrestage Communities

This workshop will share how the Centrestage #funfoodfolk model encourages and enables creative collaborations delivering improved mental health and wellbeing across communities

The aims of this workshop are to share with delegates:

• How this model improves mental health and wellbeing across communities

• How this model engages with the local population

• How this model promotes positive collaborations across the health and social care system

• How the AHPs working within the health system have embraced this approach and overcome perceived “challenges”

Free School Meals Project

Blairlogie (AM)

Anne Dhir, Project Director, We Are Snook Karen MacFarlane, North Lanarkshire Council Jamie McKenna, North Lanarkshire Council

North Lanarkshire Council, Snook and Urban Tide have been working together to make it easier for children who need Free School Meals to access them. Made possible by funding from the Scottish Government and the Hunter Foundation, the project adopts a three-pronged approach: user research, service design and data science, to tackle this complex service and help reduce the poverty-related attainment gap. It tackles systemic issues: how do organisations seek and manage consent from customers to use their data, how does data flow between organisations. It also sheds light on how policies are implemented on the ground and how they sometimes work against each other.

The workshop will comprise of a short presentation walking participants through the project, followed by a hands-on session helping them identify where and how they could adopt this approach to make it easier for people to access the services they need.

Developing an understanding of the user needs of profiles products across Scotland

Glendevon (AM)

Andrew Pulford, Public Health Intelligence Adviser, NHS Health Scotland Vicky Elliott, Principal Analyst, ISD Jaime Villacampa, Information Analyst, ISD

Profiles are publicly accessible resources that allow users to access information on an area of interest from a range of data sources. Several agencies that produce profiles products in Scotland have formed a collaboration to better understand how profiles could be produced more efficiently, and how profiles information can inform decision making among public services more effectively.

This workshop will provide an overview of the different profile products available across Scotland (including ScotPHO, the Improvement Service and Scottish Government), and seek delegates’ views on how user needs can best be met.

What Health & Social Care Partnerships can contribute to the reduction of health inequalities in Scotland… and how they can measure it

Glendevon (PM)

Andrew Pulford, Public Health Intelligence Adviser, NHS Health Scotland Lorna Renwick, Organisational Lead, Health Equity, NHS Health Scotland

This workshop will provide an overview of resources that NHS Health Scotland has produced targeted at people working within Health and Social Care Partnerships (HSCPs).

A short statement document is available that outlines the kinds of actions that HSCPS can take to reduce health inequalities in their area. As part of the Scottish Public Health Observatory (ScotPHO) profiles, we are also now publishing a set of indicators on inequalities relating health and social care services in relation to access, quality and outcome. These resources are intended to support people working within HSCPs - whether they are planning or delivering services – to maximize their contribution in reducing health inequalities.

How do we measure what matters? A framework to evaluate the impact of interventions that seek to reduce unintentional injury

Lomond (PM)

Hannah Dickson, National Development Officer, Scottish Community Safety Network Carlene McAvoy, Community Safety Development Manager, The Royal Society for the Prevention of Accidents

An interactive session on the newly launched ‘Measuring What Matters’ Evaluation Framework that was developed by practitioners, for practitioners, to support the delivery and evaluation of unintentional harm and injury.

The session will cover why this work was commissioned, the ‘learning set’ approach that was taken to developing the framework and will provide participants with an excellent opportunity to test the framework out. You will also have the opportunity to influence the next stages of its development including developing some principles of ‘what works’ to prevent unintentional injury; and contribute to discussions about new approaches to evaluation that focus on measuring what matters.

‘Rounding out’ the Integration Story: the primary, community and people (outcomes) dimensions

Erskine-Fintry (AM)

Julie Kidd, Integration Data Adviser, ISD / Scottish Government David Rowland, Professional Adviser – Integration, Scottish Government

This workshop will provide an opportunity to hear about two strands of “MSG” related work currently in progress:

1. The draft Primary and Community Framework

2. The “MSG Outcomes” ask, relating to moves to better capture and understand information on the difference that Integration is making for people

It will also be a chance for you to inform and help shape the next steps regarding data gathering, sharing and use. We’re looking forward to a conversation with you! Points for discussion and feedback will include:

• MSG Outcomes exercise – help inform how we share the results and examples of good practice.

• Primary and Community Framework – help inform thinking on the proposed measures and good practice

Data Linkage in eDRIS

Erskine-Fintry (PM)

Jan Kerssens, Principal Information Analyst/Statistician, ISD Lizzie Nicholson, Senior Information Analyst, ISD Amy Tilbrook, Research Project Manager, Scottish Government

This workshop will cover:

• Data linkage and the data sources available (nationally and regionally)

• Examples of linkage projects using health and/or other public sector data

• Intro into what Administrative Data Research UK aims to achieve

• Separation of identifiers from content data to maintain privacy – practical exercise

• Discussion about interesting projects linking health and other public sector datasets

Frequent Attenders –Doing the Right Thing

Lomond (AM)

Rhian Monteith, NHS England Jill Lockhart (Senior Nurse), NHS Lanarkshire Josephine Pravinkumar (Consultant in Public Health Medicine), NHS Lanarkshire

This workshop will explore the different models used to support patients frequently attending Emergency Departments. The aims of this workshop are:

• Highlight key characteristics of Frequent Attenders to Emergency Departments

• Discuss examples of work undertaken and their impact

• Identify / discuss feasible and effective models for the future

Advancing the social care information presence

Callander-Dollar (PM)

Health and Social Care Team, ISD

ISD has assumed responsibility for collection, processing and analyses of a large component of adult social care information provided by Scotland’s local authorities. Badged as Source Social Care information the first tranche of data were collected during last year. Analyses of the data, including demonstration linked analyses with health-related data, have been issued to health and social care partnerships. An experimental publication, including a report and dashboard of data and charts, was released in June 2019.

Participants at this session will be invited to consider some of the strengths and weaknesses of the existing data and outputs with an eye to helping shape the design of both for the future.

Snapshot Presentations 1

Data, design and free school meals

Blair-Atholl (AM)

Karen MacFarlane & Jamie McKenna, North Lanarkshire Council

Since 2018, North Lanarkshire Council has been working to make sure that the children who are eligible for free school meals and clothing grants actually get them. The project uses a data and design approach to use what the Council already knows of a family and reduce the need for them to send an application form. The project raises questions around data quality, the memorandum of agreement between DWP and local authorities and the difficulties of working across systems.

Health in Justice: A Public Health Perspective

Lesley Graham, ISD

An overview of the health needs of those in the Criminal Justice System and policy and practice responses.

Community Link Worker Project

Themina Mohammed, ISD & Jane Ford, NHS Health Scotland

In their 2016 Manifesto the SNP committed to ‘recruit at least 250 Community Link Workers to work in GP surgeries and direct people to local services and support’. This was intended to provide additional support needed to some of Scotland’s most deprived communities by supporting people to live well through strengthening connections between community resources and primary care.

NHS Health Scotland (HS) was asked by Scottish Government (SG) to consider options to monitor and evaluate Community Link Worker (CLW) programmes with the aim of capturing learning to inform ongoing delivery. Since then HS has worked closely with local ‘early adopter’ Link Worker teams in 5 areas, the Local Intelligence Support Team (LIST) in NHS National Services Scotland, and SG to prioritise and deliver outcomes-focused evaluation.

Putting People first: Quality Safety and Improvement

Andrew Woodward, TSA Voice

The TEC Services Association (TSA) is the representative body for technology enabled care (TEC) services, working on behalf of and advising organisations including telecare and telehealth providers, housing associations, care providers, emergency services, academia, charities, government bodies and health and social care commissioners.

Snapshot Presentations 2

Health and Social Care Information in Discovery

Ochil (PM)

Alex Royle & Matthew Armstrong, ISD

• Discovery is an information system that provides approved users with access to a range of comparative information to support performance and quality improvement.

• Information is available by Health Board, Local Authority/Partnership and now also Locality.

• This event provides us with an opportunity to introduce some of the content within the Discovery Tool to you.

Urgent Care – Week of Care Audit

Ross Lawrie, ISD, LIST

A brief presentation to summarise the findings from an extensive week of care audit with multi-disciplinary care teams across 5 GP clusters in Forth Valley, highlighting the purpose, process and key findings of this project.

NHS Research Scotland Primary Care Network

Catriona Loots, NRS Primary Care Network

The network is funded by the Chief Scientist Office to facilitate high quality research in primary care. This includes providing support to researchers to enable them to carry out research on a wide range of health and social care topics.

Scalability of Frailty Initiatives in Scotland

Michelle Church & Ruth Darbyshire, NHS Healthcare Improvement Scotland

This snapshot will present information on key information summaries and Anticipatory Care Package activity, service usage and cost of frailty to build the case for change.

As part of this presentation, the presenter will be using the interactive tool, Sli.do, to ask the audience questions. In advance of the conference, please see below for instructions on how to use Sli.do. You can use Sli.do on a phone/tablet browser or laptop desktop, or you can download the app on your phone or tablet in advance of the conference.

Interact with Sli.do in 3 Easy Steps

1. Open a browser on your phone or download the Sli.do app

2. Type in www.slido.com 3. Enter the code #LWiCFrailty

Once in Sli.do you will see the below two options. ‘Questions’ is where you can ask the presenter a question, while ‘Polls’ is where you will find questions from the presenter to answer.

Speaker BiographiesManira Ahmad, Head of Local Intelligence, NHS National Services Scotland

Manira joined NHS National Service Scotland in May 2015, and was appointed to lead the deployment of Local Intelligence across Health and Social Care. Within the first year the Local Intelligence Support (LIST) were embedded across all Integration Authorities in Scotland and resulted in co-designing linked data across multiple care sectors to support improved decision making.

In 2016 LIST was awarded “Customer and Partner Engagement” excellence for the transformational leadership in utilising intelligence to support a step-change in cultural and operational innovation. In April 2016 Manira’s remit increased, providing analytical support deployed across Scottish Government. From 2017 Manira has been accountable for developing the intelligence and informatics offering across Primary Care to support the newly formed GP Clusters, whilst co-designing a “whole systems” approach by transcending boundaries across, health, social care and community. In addition, this year Manira is leading the data and intelligence design for Regional Planning across Scotland.

Manira has been learning and sharing with Health and Care colleagues internationally, seeking opportunities to collaborate with different nations in order to bring innovative solutions using data and intelligence to support communities across Scotland.

Annemargaret Black

Annemargaret is currently the Chief Officer of Clackmannanshire and Stirling Integrated Joint Board. Previously she was the Head of Community Health and Care in East Ayrshire Health and Social Care Partnership where she worked for 5 years. She was responsible for the full range of integrated adult services and was the lead officer for Adult Support and Protection and the Alcohol and Drugs Partnership. She also assumed the lead role on behalf of the Community Planning

Partnership, for one of three strategic priorities, ‘Adding Life to Years’, reducing loneliness and social isolation. Annemargaret was also the lead officer for the pan-Ayrshire unscheduled care programme, including winter planning. Previously Annemargaret held Heads of Service roles within the former East Dunbartonshire Community Health Partnership within mental health, learning disabilities and alcohol and drugs. She was also the Head of Primary Care and Community services and had corporate lead roles too.

Annemargaret is a registered mental health nurse previously working in front line roles, including the Community Alcohol and Drugs service in Forth Valley. She developed her career into management and nurse leadership roles through the years and was also the Lead Nurse Advisor as an additional responsibility within previous Heads of Service positions.

Annemargaret is passionate about getting it right for people who live in local communities and believes in doing the right thing. She is a keen public servant who is excited about how we can work with people and partners to help achieve individual choice, control and outcomes. She is an advocate of the Christie Commissions work and believes in working with people to get the best results.

Annemargaret loves the outdoors and recognises the wellbeing benefits this brings to her. She also likes singing and dancing, just for the fun of it.

Phil Couser, MBE

Phil was recruited to his current post of Director for Public Health and Intelligence (PHI) in National Services Scotland (NSS) in May 2013. PHI brings together two well known public health focused and data rich former divisions of NSS, namely Information Services Division and Health Protection Scotland.

After a career in the army, Phil joined the NHS through the NHS England Gateway to Leadership programme. This led to an appointment as Associate Director for Planning, Performance and Practice Based Commissioning for NHS North of Tyne. In 2011 Phil moved to London to manage a Clinical Directorate in Guy’s and St Thomas’ Foundation Trust, from where he was recruited to his current post.

Lorraine Gillies

I have a huge interest in what good looks like and how we measure it. I’m also committed to putting people front and centre in the decisions and development of the services they use. It works. When people are bought in and the service design is right then the outcomes follow. Sometimes it’s that simple. Sometimes it’s that complicated.

I worked for a bit with Audit Scotland, helping them measure what matters. https://auditscotland.wordpress.com/2017/05/11/looking-through-a-public-health-lens-what-do-you-see/

Before that I spent some time in West Lothian Council and the third sector. I’m now the Chief Executive Officer for the Scottish Community Safety Network. What’s that got to do with public health? Everything. https://auditscotland.wordpress.com/2017/05/11/looking-through-a-public-health-lens-what-do-you-see/

https://auditscotland.wordpress.com/2017/09/05/validating-the-feels/ https://youtu.be/kYatz-hohtk https://publichealthreform.scot/latest-reform-news-and-blogs/measuring-success-in-scotland-s-new-landscape-for-public-health.

Prof Jim McGoldrick

Professor McGoldrick formerly Convenor of the Scottish Social Services Council (SSSC) and is a Board Member of the Care Inspectorate. He is also a Member of the Disability and Carer Benefits Expert Advisory Group. Jim has extensive experience of the NHS and wider public sector as Chairman of the Fife NHS Board and Vice Chair of the Fife Community Planning Partnership Board until the end of April 2013. He served as a member of the Ministerial Strategic Group for Health

and Community Care and is a former Board Member of NHS National Services Scotland from 2005 to 2012. From April 2013 to March 2016 he was the Independent Chair of the Joint Improvement Partnership Board and worked in Education as a Member of the Scottish Higher Education Funding Council from July 2001 until its merger with the Further Education Funding Council in October 2005.

The Unlikely Lads

The Unlikely Lads at Centrestage formed in 2014 and are a group of 16 men- average age 84yrs young- who sing together every Thursday in Kilmarnock. They are in great demand at events across Ayrshire and beyond and have become as much known for their incredible range of ties - 6 at the last count - as for their song choices, ranging from Show Tunes and Scottish classics to Elvis, Tom

Jones and much more!

They hope that you will enjoy their performance today and ask you to get involved and sing along!

Marketplace Stands will be situated in the Conservatory and Silver Glen

Care Homes & Extra Care Housing for Older People – a collaborative approach to planning for the future

Sally Thompson, ISD, LIST John Dreghorn, NHS Highland

The session will describe the development and use of a new System Dynamics modelling tool, designed to assist planners to understand the predicted demand of those requiring 24 hour care across Argyll & Bute. The tool’s designer and HSCP Service Improvement Officer discuss the successful rollout of the tool to local area managers and planners, enabling them to test the impact of a range of planning assumptions on the predicted demand for 24 hour care.

System Watch – monitoring the present, predicting the future

Diane Gibbs, ISD

System watch is a tool designed to help users understand the present, and plan for the future in emergency and urgent care. It features a variety of data sources from across the NHS to help users see a complete picture of what is happening across unscheduled care services, both locally and nationally, and includes activity up to the previous week; It also includes trends in planned admissions and predictions up to 6 weeks ahead for emergency admissions. Over the summer, the team have been busy working on enhancements to the tool, based on user feedback, including emergency admissions analysis at HSCP level. The demo will highlight the range of information currently available via system watch, showcase new developments and illustrate how it can be used to help plan and manage services.

Primary Care Portal

Jenny Boyd, ISD, LIST Hannah Waite, NHS Lothian

The Lothian Primary Care Portal has been developed by Lothian Analytical Services Primary Care Team, to provide a single access point for data for GPs and the wider Primary Care team. The Portal uses the online platform Tableau and acts as repository for existing data (both local and national), as well as an area where new data to support GP Cluster working can be developed. Dashboards currently include: Practice demographics, GP practice maps, Bowel screening / flu vaccine uptake, GP encounters and Frequent Attenders, Primary Care Prescribing, A&E and Inpatient attendance activity reports, Care Home residents and Outpatient waiting times.

Discovery Locality Dashboard

Alex Royle, ISD Matthew Amstrong, ISD

Health and Social Care Information in Discovery

Discovery is an information system that provides approved users with access to a range of comparative information to support performance and quality improvement.

• Information is available by Health Board, Local Authority/Partnership and now also Locality.

• This event provides us with an opportunity to introduce some of the content within the Discovery Tool to you.

LIST – Local Intelligence Support Interactive GP Cluster and HSCP Maps / GP Cluster Profiles / Whole Systems Approach

LIST is one of the principal initiatives of the Information Services Division of NHS National Services Scotland supporting health and social care. It was established in April 2015. LIST places its locally deployed information specialists on-site within all 31 Health and Social Care Partnerships as well being aligned with GP Cluster Leads. Other customers include Community Planning Partnerships, Local Authorities, Third and Voluntary Sectors. Through LIST our partners gain access to a wide range of services to help inform an evidence base for decision making. These include outcomes monitoring, benchmarking, data validation, dataset design, statistical analysis, interpretation, data visualisation and data management.

Sourcing, linking and interpreting data is key to understanding and projecting patterns of service demand. Providing such insight delivers better plans, designing improved service user pathways and health and social care excellence. Come and talk to us on the stand and find out more. http://www.isdscotland.org/Health-Topics/Health-and-Social-Community-Care/Local-Intelligence-Support-Team

Scottish Public Health Observatory (ScotPHO)

Vicky Elliott, ISD, ScotPHO Jaime Villacampa, ISD

Who we are

The Scottish Public Health Observatory (ScotPHO) collaboration is co-led by ISD Scotland and NHS Health Scotland, and includes the Glasgow Centre for Population Health, National Records of Scotland, Health Protection Scotland and the MRC Social & Public Health Sciences Unit.

What we do

Through our work we ensure that all those working to improve health and reduce health inequalities in Scotland can find the data and information they need to help them achieve these goals. We do this by:

• pointing users to key relevant data sources and providing a clear picture of the health of the Scottish population and the factors that affect it

• contributing to improved collection and use of routine data on health outcomes, risk factors, behaviours and wider health determinants

• taking a lead in determining Scotland’s future public health information needs, and ensuring these are met.

Our website, www.scotpho.org.uk, points users to key data sources on health and its determinants and provides overviews and commentary. We publish a variety of one-off reports, and contribute to and lead national public health data projects.

Our widely-used Online Profiles Tool provides access to public health related indicators grouped in a suite of specialist profiles at different geographies including NHS boards and local authorities. At this exhibition we will be demonstrating our profiles tool which contains information for Health and Social Care Partnerships and their localities.

Technology Enabled Care Services Association

Andrew Woodward, TSA

The TEC Services Association (TSA) is the representative body for technology enabled care (TEC) services, working on behalf of and advising organisations including telecare and telehealth providers, housing associations, care providers, emergency services, academia, charities, government bodies and health and social care commissioners.

Exhibitor stands Stands will be situated in the Conservatory and Silver Glen

NHS 24

NHS 24 is the national provider of digital and telephone based health and care services for Scotland. We provide people with access to information, care and advice through multiple channels including telephone, web and online. Some of these services include: 111, NHS inform (Scotland’s Health Information service), Breathing Space, Care Information Scotland, Quit Your Way Scotland and The Musculoskeletal service.

On the day we will also be promoting our ‘We’ll keep you right’ campaign which is made up of a variety of digital assets delivered by NHS 24 that highlights the range of services available to help people access the right care at the right time, and where to go if you are not sure which service to access. Campaign leaflets and graphics can be downloaded here: https://www.nhsinform.scot/campaigns/well-keep-you-right.

NHS 24 is currently offering digital signposting workshops for practice admin staff to help build their awareness of the trusted services available to signpost patients to for self-care.

NHS Health Scotland

NHS Health Scotland’s vision is a Scotland in which all of its people and communities have a fairer share of the opportunities, resources and confidence to live longer, healthier lives. Our primary role is to work with others to produce, share and implement knowledge of what works to improve the health of the people of Scotland in a fair and equitable way. Our strategic framework for action; ‘A Fairer Healthier Scotland 2017–22’ sets out how we will do this and continue in our mission to reduce health inequalities and improve the health of the population of Scotland.

We share our ambition for a fairer, healthier Scotland with many organisations and individuals across the public, third and private sectors. We know that we cannot deliver a fairer and healthier Scotland alone.

NHS NRS Primary Care Network

What is the NRS (NHS Research Scotland) Primary Care Network?

The network is funded by the Chief Scientist Office (CSO) to facilitate high quality research in primary care. This includes providing support to researchers to enable them to carry out research on a wide range of health and social care topics. Researchers who are considering recruiting participants through primary care (regardless of whether the study originates in primary/secondary care or other research areas) can apply for network support for both commercial and non-commercial studies.

We can:

• Provide advice on research applications regarding feasibility, recruitment costs and ethical considerations

• Identify potentially eligible participants from GP or dental practice databases

• Send out study invites

• Support GP practices to engage in research

• Reimburse GP practices for their time

What sort of studies does the network support?

The NRS Primary Care Network supports a huge variety of studies related to both mental and physical health and wellbeing. The more clinically relevant the question being asked, the more likely practices/professionals are to participate. Examples of studies include: testing new inhalers for management of COPD; a qualitative studies looking at comorbidity and quality of life for patients and their families; text message intervention to reduce the frequency of binge drinking among socially disadvantaged men.

We have five nodes covering all Scottish Health Boards.

See our website www.nrs.org.uk/primarycare for team listings or

email NRSPrimaryCareNetworkAdmin@dundee.ac.uk or phone: 01382 383707.

PHI Analyst Recruitment

The Information Services Division of NHS National Services Scotland is one of the largest employer of analytical staff in Scotland. We are looking to connect with potential future employees, who are looking for a meaningful and rewarding career where they can really make a difference. By using innovation and complex analyses to produce high quality intelligent information, you can play a key role within the NHS in planning and decision making to improve health and wellbeing in Scotland.

Scottish Healthcare Audits

Scottish National Audit Programme (SNAP) – Better Data, Better Care, Better Outcomes

In order to deliver safe, effective and person centred care for all patients and achieve the best outcomes, we need to support consistent delivery of high quality evidence based care across Scotland reducing variation, death and disability. Ensuring patients continue to be supported to maximise their quality of life, identifying what matters to them and achieving an acceptable outcome which may be different for each individual.

The Scottish National Audit Programme (SNAP) encompasses all of the national audits that currently form the Scottish Healthcare Audits (SHA). Their vision being: ‘To provide an internationally recognised health intelligence service which, by working in partnership with stakeholders to audit clinical care, plays a key role in promoting safe, effective and person-centred healthcare in Scotland.’ The current suite of audits and registries included are:

Musculoskeletal (MSk – Scottish Hip Fracture Audit (SHFA)

Scottish Arthroplasty Project (SAP)

Scottish Audit of Intracranial Vascular Malformations (SAIVMS – last survey done in 2011)

Scottish Electro-Convulsive Therapy Accreditation Network (SEAN)

Scottish Intensive Care Society Audit Group (SICSAG)

Scottish Multiple Sclerosis Register (SMSR)

Scottish Renal Registry (SRR)

Scottish Stroke Care Audit (SSCA)

Scottish Trauma Audit Group (STAG)

In addition SNAP is also commissioned to undertake a review of Scottish involvement in the Healthcare Quality Improvement Partnership (HQIP) programme to determine level of participation in HQIP audits, use of data, follow-up responsibilities etc. The proposal being that the audits included in this group will also be governed by the SNAP and their agreed Governance Policy in the future.

Project Lift

Project Lift is a collaboration between the Scottish Government, NHS Education for Scotland, and other NHS Scotland Boards. It is a single team and digital platform supporting the development of leadership capability and capacity to transform health and care. It is creating formal and informal partnerships with local health and care systems in Scotland, and connecting with a variety of public, private, charitable and academic organisations to allow the broadest range of opportunity and thinking for our people and our services.

Poster detailsPosters will be situated in the Conservatory and Silver Glen.

Interactive GP Cluster & HSCP Projects Maps, LIST

Our Local Intelligence Support Team (LIST) has been working with GP clusters and Health and Social Care Partnerships (HSCP) on a range of topics across Scotland since 2017, but there was no easy way of sharing information on what initiatives clusters and partnerships were progressing with LIST assistance. We wanted to develop a simple and quick way to share the initiatives LIST are supporting across Scotland. This facilitates improving the health of the nation in an effective way by sharing knowledge of work being done in one area across other similar areas. Clusters with a similar urban or rural status or deprivation profile may have similar issues. Finding out about what is going on in other areas can aid the spread of improvements more readily.

West Dunbartonshire HSCP

West Dunbartonshire Community Planning Partnership used joint strategic assessment of population needs to support improved strategic planning to improve outcomes and plan services for children, young people and their families in West Dunbartonshire. The work was a continuation of the learning achieved from the collaborative approach between the National Burden of Disease team and local partnerships using the BoD data to understand the needs of adults.

Perth and Kinross - General Practitioner Week of Care Audit 2018 ISD, LIST

With an ageing population and an increasing number of patients with multiple health conditions, General Practitioners (GPs) face ever-increasing demands for care. This ‘Week of Care’ Audit aimed to determine current GP workload and identify which patients could be reasonably dealt with by alternative healthcare professionals instead of a GP, which could potentially free up time for GPs to use on more complex cases and ensure healthcare providers work to the top of their licence.

Perth and Kinross – General Practice Nursing Week of Care Audit 2018 ISD, LIST

As outlined in the 2018 General Medical Services (GMS) contract, the responsibility for the following activities will be transferred from GP practices to Health and Social Care Partnership (HSCP)-led Community Treatment and Care (CT&C) services: Phlebotomy, Chronic Disease Management and Related Data Collection, Ear Syringing, Suture Removal, and Management of Minor Injuries and Wound Dressings. This project aimed to determine the current demand for these activities within General Medical practices across Perth & Kinross (P&K), to ultimately inform the design and development of HSCP-led CT&C services throughout the area.

Staying Connected: The impact of Shared Lives Moray on people living with dementia

Shared Lives is a form of social care in which an adult who needs care and support moves in with, or regularly visits, an approved and self-employed Shared Lives carer. Together they share family and community life. Traditionally, Shared Lives has been used to support adults with Learning Disabilities. Moray Council has developed a distinctive Shared Lives service, which focuses on providing day support to older people, the majority of them living with dementia. The poster gives an overview of a study on Shared Lives Moray, and its findings on the impact that Shared Lives Moray has on older people with dementia, and their family carers.

Hospital Flow Dashboard for Lothian Health and Social Care Partnerships ISD, NHS Lothian, Edinburgh City Council

There is a requirement within the Lothian Health and Social Care Partnerships to understand patient demand on health and social care services. For quality improvement purposes, activity data should be presented in a manner which is easy to interpret, yet statistically meaningful. Previous paper based reports did not meet this requirement. Using Tableau, a data visualisation tool, the Hospital Flow Dashboard was developed.

GP Practice / Cluster Profiles ISD, LIST

Various sources of data are available to General Practitioners (GPs), however these are not always easily accessible, held in different areas and can make it difficult to locate specific information. To aid the Local Intelligence Support Team (LIST) engagement with GP clusters and to encourage the access and use of data, including the Primary Care Information Dashboard (PCI), we produced a be-spoke document which brings together data from various sources at practice/cluster level on a PDF document to be shared with GP colleagues.

General informationBADGES

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CATERING

09:15 - 09:45 Welcome Refreshments in Conservatory

Coffee, tea, hot filled rolls

10:45 - 11:15 Refreshment break in Conservatory and Silver Glen

Morning coffee, tea and biscuits

12:15 - 13:15 Lunch in Abbey Craig Restaurant

2 course lunch

Soup served to table

Main course buffet with vegetarian and vegan options

Coffee and tea served in Conservatory

14:50 - 15:10 Refreshment Break in Conservatory and Silver Glen

Fair Trade Coffee, Tea Box Selection & Fruit Juice Afternoon coffee, tea and cake

Delegates are encouraged to share their experiences throughout the day using #HSCGathering19

EVALUATIONA delegate evaluation link will be sent to you immediately after the event. We would welcome your thoughts and comments on all aspects of the event.

DIRECTIONSBy Car

Visitors to the Stirling Court Hotel at the University of Stirling who choose to bring their car should note the following directions:

If approaching from the East, South or West take the M9 to Junction 11. Once at the junction there is a roundabout which marks the end of the M9. From here you should take the exit for Bridge of Allan, follow the road through the town itself, and after about 200 metres you will find the University on the left. The hotel is situated at the top of University Road W, just keep following the road straight up the hill.

If approaching from the North take the A9 to the same roundabout (Junction 11) and follow the same route through Bridge of Allan as above.

From the North A9 via Perth and Bridge of Allan. From the East A91 from St Andrews , M9 from Edinburgh. From the South M74, M73, A80, M80, M9. From the West M8, A80, M80, M9 from Glasgow.

Visitors to the University are advised that a vehicle access barrier system operates at the hotel, from September to May inclusive and you should collect a token from reception to exit the carpark.

There are 150 free car parking spaces on a first-come basis. There is also campus parking charged at £5 per day.

To get directions to the hotel from Google Maps click here.

By Rail

Regular services run from Edinburgh and Glasgow, which are both key interchanges for the rest of the UK national rail network. Those travelling from the North can get to Stirling via Scotrail services from Inverness, Aberdeen, Dundee and Perth.

Stirling Court Hotel is a pleasant walk from both Stirling city centre and from Bridge of Allan rail station. (If travelling to the University by train you can get off the train at either Stirling rail station – a better option if you intend to continue your journey to campus by bus or taxi – or Bridge of Allan rail station, which is closer if walking / cycling to campus).

It is recommended that you alight at Stirling train station (not Bridge of Allan) and then make your way to the University by bus or taxi. Taxis are available from Stirling Rail Station concourse, with most buses to the University departing from Murray Place bus stop located just up the hill from the rail station.

If you are coming from further afield visit National Rail Enquiries for rail travel times to Stirling.

By Bus

The University of Stirling is served by excellent bus links from Stirling city centre. At peak times some 19 buses per hour run from Stirling to the main University campus. Most bus services to the campus run from either just outside Stirling’s Rail Station or a two minute walk away, in Murray Place, making it possible to enjoy an easily integrated public transport journey to the campus.

FirstBus operate the following services to the University – Unilink (UL), 53, 54, 58, 62 and 63.

Meeting Room Floor Plans