ACI Global Training Newsletter - October 2015

HEADLINES

The 2016 ACI Global Training calendar is here 3

Global ACI- ICAO Airport Management Professional Accreditation

Programme (AMPAP) Graduates from North America recognized

at the 2015 ACI-NA Annual Conference and Exhibition

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2015 AMPAP Graduate Mr. Maximilian Hartwig from Flughafen

München GmbH comments on the AMPAP programme

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ACI Global Training Photo Gallery 8

Featured course: EASA Implementing Rules for Aerodromes 13

Featured course: Airport Air Service Development 14

Meet our faculty: Andre J. Bergeron 15

Online Training Increases Team Strength and Motivation 18

The OLC launches a new Certificate in Project Management 19

Course calendar, November–December 2015 21

ACI Global Training Newsletter - October 2015

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ACI Global Training Newsletter - October 2015

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The 2016 ACI Global Training calendar is here

Dear airport colleagues,

ACI Global Training is pleased to announce the release of our 2016 calendar.

The calendar includes dates for our industry leading programmes such as, the Airport

Executive Leadership Programme, ACI-ICAO AMPAP electives, the Global Safety

Network Diploma Programme along with many other classroom and online courses.

Our mission is to design and provide education programmes that assist airports in de-

veloping their staff, managers and leaders to meet the ever changing needs of the

airport business.

The methodical yearly planning process ensures that we continue to respond to our

members' and industry stakeholders' educational needs. Our planning process is driv-

en by insightful data and feedback received from our training centres, ACI regions,

our faculty, our bi-annual ACI Training Needs Survey, and by our world and regional

standing committees.

I trust that you will find the 2016 calendar a valuable planning tool to help develop our

most important resource, our people! I look forward to welcoming you to one of our

ACI Global Training courses in the near future.

Kevin Caron

Head, Global Training and DNA Assistance Programmes

ACI World

Click here to visit our 2016 ACI Global Training calendar

ACI Global Training Newsletter - October 2015

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Global ACI- ICAO Airport Management Professional Accredita-

tion Programme (AMPAP) Graduates from North America rec-

ognized at the 2015 ACI-NA Annual Conference and Exhibition

This year, AMPAP had one of its largest graduating classes—120 graduates to date

consisting of 115 International Airport Professionals (IAP) and 5 AMPAP associate di-

plomas. Mr. Rolf Reichmann from Jacksonville Aviation Authority (JAA) was one of

the fifteen AMPAP graduates from North America in 2015.

About Mr. Rolf Reichmann

Mr. Riechmann has worked in the aviation industry for 14 years. Three years were

spent with Southwest Airlines in Outside Operations and 11 years with the JAA in Air-

port Operations, Business Development and Airport Management.

In 1999, Mr. Riechmann joined Southwest Airlines as an Outside Operations Training

Coordinator at JAX. Training all new hires in various operations of B737 including

weight and balance, pushing/parking/towing and other duties.

Photo (from left): Mr. Kevin Burke, President & CEO, ACI North America; Mr. Rolf Reichmann, Manager,

Jacksonville Aviation Authority (JAA); and Ms. Angela Gittens, Director General, ACI World).

ACI Global Training Newsletter - October 2015

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Global ACI- ICAO Airport Management Professional Accredita-

tion Programme (AMPAP) Graduates from North America rec-

ognized at the 2015 ACI-NA Annual Conference and Exhibition

(continued)

After 9/11, Southwest enacted a hiring freeze at which time Mr. Riechmann left the

company, earned his Master of Public Administration from the University of North Flor-

ida and was hired as an Airport Operations Specialist with the JAA. After four (4)

years in Airport Operations at JaxEx, Mr. Riechmann spent an additional four (4)

years in Business Development writing/managing leases and other items for JaxEx

Airport, Cecil Airport and Herlong Recreational Airport along with cargo, warehouse,

FBO’s and other pertinent leases at JAX.

Mr. Riechmann has been in his current position for over three years at Herlong and

oversees a staff of nine (9) and approximately 180 based tenants.

Prior to entering the aviation world in 1999, Mr. Riechmann worked as an All-Lines In-

surance Adjuster and played professional golf for ten (10) years prior to that.

When not at work, Rolf enjoys spending time with his wife Meghan and five (5) year

old twins Riley and Parker.

ACI Global Training Newsletter - October 2015

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ACI Global Training Newsletter - October 2015

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2015 AMPAP Graduate Mr. Maximilian Hartwig from Flughafen

München GmbH comments on the AMPAP programme

My career in the aviation industry began in 2005 with a

dual-practice oriented study programme specialised in

Economics/Business Administration and Airport/Aviation

Management (diploma’s degree) in cooperation with Mu-

nich Airport. Through this programme, I gained a deep

appreciation of the specific challenges in our sector, as

well as a greater understanding of the systemic point of

view in aviation management.

After being trained and certified in more expert level

courses, I received the opportunity to apply for AMPAP

in 2013. My overall experience and the most important

benefits of AMPAP in my opinion, can be summarized

with two capital privileges. The first of which is the

chance to highly broaden my knowledge in the aviation

industry in general and more specifically in airport man-

agement. The second would have to be the opportunity

of gaining an in-depth view into practical experiences/

best practices from all over the world by other aviation experts, with whom we global-

ly network during and beyond this programme. Therefore I’m convinced that every

AMPAP student can benefit from this global network of experts and instructors!

In terms of my professional development, all the significant AMPAP course contents

as well as the acquired global network, helped me very much in my daily business

projects and responsibilities. Furthermore, the programme enabled me to challenge

myself every day and prepared me for my own prospective business career in a glob-

ally operating aviation world. So for all these mentioned reasons I can highly recom-

mend this unique and high-class programme to every player in aviation management.

Photo: from left Mr. Maximilian Hart-

wig, IAP, Manager Traffic and Infra-

structure Planning at Munich Airport

and Ms. Angela Gittens, Director Gen-

eral, ACI World .

ACI Global Training Newsletter - October 2015

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ACI Global Training Photo Gallery

Here are just a few photos from ACI Global Training courses recently held for the third

quarter of 2015. Contact us today at training@aci.aero if you want any of these

courses to be held at your airport!

Developing a Customer Service Culture at Airports

26–30 July 2015 I Abu Dhabi, UAE

Airport Collaborative Decision Making

24–28 August 2015 I Kuala Lumpur, Malaysia

ACI Global Training Newsletter - October 2015

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ACI Global Training Photo Gallery (continued)

Accident and Incident Investigation

17–19 August 2015 I Sint Maarten

GSN 5: Advanced Safety Management Systems

31 August–04 September 2015 I Johannesburg, South Africa

ACI Global Training Newsletter - October 2015

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ACI Global Training Photo Gallery (continued)

GSN 2: Airside Safety and Operations

07–11 September 2015 I Johannesburg, South Africa

Airport Master Planning

14–18 September 2015 I Incheon, South Korea

ACI Global Training Newsletter - October 2015

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ACI Global Training Photo Gallery (continued)

Airport Enterprise Risk Management

14–18 September 2015 I Bucharest, Romania

GSN 5: Advanced Safety Management Systems

14–18 September 2015 I Bloemfontein, South Africa

ACI Global Training Newsletter - October 2015

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ACI Global Training Newsletter - October 2015

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Featured course: EASA Implementing Rules for Aerodromes

The European Commission Regulation for Aerodromes (EU) No 139/2014 was pub-

lished in the Official Journal of the EU on 12th February 2014 and came into effect on

6th March 2014. This course aims to provide EU and EEA Member States clear guid-

ance and understanding of the Implementing Rules (IRs) and their Annexes to ensure

a smooth transition from their existing national aerodrome regulations to the new reg-

ulation, while maintaining a high level of civil aviation safety and compliance, and re-

flecting best practices in the field of aerodromes, taking into account the applicable

ICAO Standards and Recommended Practices (SARPs).

For more information, click here.

Upcoming sessions:

Dates Location Member/WBP Non-Member

07-11 December 2015 Istanbul, Turkey US$1,450 US$2,100

15-19 February 2016 Athens, Greece US$1,500 US$2,170

31 July—04 August 2016

Abu Dhabi, UAE US$1,500 US$2,170

ACI Global Training Newsletter - October 2015

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Featured course: Airport Air Service Development

A well-developed route network not only improves the function of an airport as a con-

necting point for the local economy to the rest of the world, but is the underlying fac-

tor that permits an airport’s commercial success.

Incoming and outgoing air services, which builds cargo and passenger streams, will

stimulate direct revenues and increase non-aeronautical revenues as well as the air-

port’s overall market value as a place to undertake airport / non-airport related busi-

ness activities. Within this context, the course provides participants with the under-

standing of how to effectively approach and support airline decisions to serve your

airport.

Upcoming session:

Dates Location Member/WBP Non-Member

07-09 December 2015 Incheon, South Korea US$950 US$1,400

ACI Global Training Newsletter - October 2015

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Meet our faculty: Andre J. Bergeron Courses: Airport Non-Aeronautical Revenues and Managing Airport Service Quality

Mr. Bergeron provides consulting services focusing on travel

retail development and has been involved in numerous projects

in Canada, the United States, the Caribbean Islands, Europe,

Asia and the Middle East. Some of these projects have includ-

ed tendering, evaluating current and future concession poten-

tial for acquisition purposes, evaluating and forecasting for the

concession programs at airports.

He has also been contracted by ACI to develop and deliver

conference sessions dealing with airport commercial and reve-

nue management to audiences worldwide

Andre has an intimate and detailed knowledge of the duty free concession business,

airport retail (tax paid and duty free) and airport commercial revenue development.

Prior to his current role, Mr. Bergeron was a Vice-President and General Manager

with a multi airport Canadian duty free operator where he managed and controlled

the financial, marketing, sales and operational aspect of the business.

Andre is currently working on the conceptualization of a new Commercial Manage-

ment course which will address topics such as: airport concession management and

planning, contract continuity and review, fraud and loss prevention and the conces-

sion management structure. Look for this course in 2016!

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ACI Global Training Newsletter - October 2015

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ACI Global Training Newsletter - October 2015

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Online Training Increases Team Strength and Motivation

Dublin Airport have witnessed an “increase in bench strength of the team but also the

self-worth and motivation of the staff member” after training their staff with ACI’s

Online Learning Centre.

Grainne Murphy, Airside Safety Compliance Training Manager at Dublin Airport Au-

thority, says our courses are “an effective way to get industry knowledge and best

practice amongst the operational team."

Murphy revealed Dublin Airport chose to train online because “staff can do the course

at their own pace." Her personnel love the course content because it “both supple-

ments and broadens their knowledge base of their work environment.”

Interested in training your personnel? Find out more about training online here or

check out our diverse course catalogue

ACI Global Training Newsletter - October 2015

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The OLC launches a new Certificate in Project Management

Project Management knowledge and skills are vital in today’s rapidly expanding air-

port industry.

Whether you are responsible for small or large projects or are simply interested in a

career in project management, our Certificate in Project Management will equip you

with the skills to properly manage projects from start to finish.

This comprehensive online course, developed by McGill University of Continuing

Studies, is fully aligned with A Guide to Project Management Body of Knowledge

(PMBOK® Guide) 5th edition.

Consisting of 14 online modules, this course contains case studies, quizzes, live

webinars led by McGill’s project management experts, as well as practical tips and

advice provided by experienced project management professionals.

On successful completion of the course, you will receive an attestation from McGill’s

School of Continuing Studies indicating that you have earned 35 contact hours of for-

mal project management education required to be eligible to apply to take Project

Management Professional (PMP)® or Certified Associate in Project Management

(CAPM)® certification exams.

USD: $950.00

Duration: Approximately 35 hours

Click here to register

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ACI Global Training Newsletter - October 2015

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Course calendar, November–December 2015

*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)

To view the full 2015 calendar click here

To view the full 2016 calendar click here

or send us an email at training@aci.aero

Click here to register for a course.

Date Month Course Language Member

Price US$ Non-member

Price US$ Location Country

01–05 November Managing Aerodrome Works

English 1450.00 2100.00 Abu

Dhabi UAE

04–06 November

Passengers with Reduced Mo-bility Workshop English

950.00 1400.00 Athens

Greece

09–13 November Airport Revenue Generation* English 1600.00 2400.00 Beijing China

15–19 November

GSN 6 - Aerodrome Auditing and Compliance English 1450.00 2100.00

Abu Dhabi

UAE

16–20 November

Airport Collaborative Decision Making (A-CDM) English 1450.00 2100.00 Istanbul

Turkey

23–27 November

GSN 2 - Airside Safety and Op-erations English 1450.00 2100.00

Bucha-rest

Romania

23–27 November ACI/ICAO Aerodrome Certifica-tion* English 2000.00 2000.00 Bangkok

Thailand

30–04 Nov - Dec Developing a Customer Service Culture at Airports* English 1600.00 2400.00 Nashville

USA

07–09 December Airport Air Service Development English 950.00 1400.00 Incheon

South Korea

07–11 December

EASA Implementing Rules for Aerodromes English 1450.00 2100.00 Istanbul

Turkey