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![Page 1: HEADER NETC08 IT's Supportive Role in Disaster Preparedness and Recovery: A Best Practice Guide Dwayne Hunter Manager, Technology Services and Support.](https://reader038.fdocuments.us/reader038/viewer/2022103112/551bfc10550346a84f8b499f/html5/thumbnails/1.jpg)
HEADER
NETC08
IT's Supportive Role in Disaster Preparedness and Recovery: A Best
Practice Guide
Dwayne Hunter
Manager, Technology Services and Support
Oklahoma State University
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Oklahoma State University
NETC08
Thanks to…• Alabama - Anne Adrian, Jonathan Davis - Auburn; Karen Craig -
Tuskegee Univ.; • Arkansas - Nina Boston – University of Arkansas• Florida - Howard Beck, Thomas Hintz – University of Florida• Georgia - Chris Adcock - University of Georgia; Terrence Wolfork - Fort
Valley State University• Kentucky - Steve Garner, Richard Phelps - University of Kentucky • Louisiana - Fred Piazza - Louisiana State University AgCenter;
Christopher Rogers , Southern University• Mississippi - Dan Brook - Mississippi State University • North Carolina - Mike Bratcher, Lalit Rainey - North Carolina A&T State
University; Rhonda Conlon, Ray Kimsey - NC State University • South Carolina - Leisha Bodrick - SC State University; Kenneth Pruitt,
Jr. – Clemson University• Tennessee - Jenell Sargent - Tennessee State University; David Yates -
University of Tennessee• Texas - Paul Johnson - Prairie View A&M University; Lawrence Lippke -
Texas A&M
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Oklahoma State University
NETC08
Reference Material
• LSU AgCenter’s Safety and Continuity of Operations Planning• “Improving Disaster Management: The Role of IT in Mitigation, Preparedness, Response,
and Recovery”• “Practical Disaster Recovery Planning, A Step-by-Step Guide”• http://www.dplan.org• “Examining Factors Associated with IT Disaster Preparedness”• “Disaster Recovery: Best Practices White Paper” • “Disaster Recovery Planning Process” (parts 1, 2, and 3)• “Weathering the Storm”• “Disaster Recovery & Information Technology: Proactive Preparedness & Planning”• “Alive Predicts Deadliy IT Problems” – Computerworld, January 28, 2008• “Cyber Security: Make it a Habit” – Homeland Security bulletin• “Role of internet-based GIS in effective natural disaster management”• “Disaster Recovery Plan Template”• “IT Answers Call in California Wildfires” – Computerworld, October 29, 2007• “Pandemic Threat Still Getting IT’s Attention” – Computerworld, December 3, 2007• “A Study of Disaster Recovery Procedures” – Byron Beasley, Troy State University,
research paper• “Roadmap to Recovery”, CIO Decisions, October, 2007• “Promoting Readiness” - Dan Wilson• http://www.npowergdcr.org/resources/guides
References
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Oklahoma State University
NETC08
Presentation Objectives
• Background
• Common issues in disaster preparedness and recovery (DP/R)
• Opportunities and examples of using IT in DP/R
• Barriers to adoption
• Disaster Management 101
• Pandemic
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Oklahoma State University
NETC08
Background(Why am I doing this?)
• Hurricane Katrina: 8/28/05
• SR-PLN’s 2006 topic: Extension’s Response to Disasters
• SR-PLN IT Cmte 2007 “Plan of Work” item
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Flood Map Nuclear Power Plants
Earthquake Zones
Tornado Activity Map
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Oklahoma State University
NETC08
Why should I care?
Date Disaster Types Active
2/1/07 Severe winter storm
2/1/07 Severe winter storm
6/7/07 Severe storms, tornadoes, and flooding
7/7/07 Severe storms, flooding, and tornadoes
Yes
8/24/07 Severe storms, flooding, and tornadoes
Yes
8/31/07 Severe storms, flooding, and tornadoes
12/18/07 Severe winter storms Yes
(Trivia you won’t find in OK’s Tourism brochure!)
FEMA: Disasters Declared by State:1. Texas – 812. California – 733. Florida – 594. New York – 565. Oklahoma – 546. Louisiana – 537. Kentucky – 468. Alabama – 46
12. Arkansas – 4314. Mississippi – 4216. West Virginia – 4018. Virginia – 3919. Tennessee – 3926. Georgia – 32
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Gov. Brad Henry: “The ice storm was Oklahoma’s ninth federal disaster declaration of 2007, an all-time record for the nation. As a result, the resources of the state and our local volunteer organizations are stretched to the limit.”
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Today’s Headline News
• University locked down after shooting• Gulf Coast under tropical storm warning• Woman found at airport with fake bomb• Possible tornado hits central Florida• Plane crashes into barbecue restaurant• CNN Exclusive: NC State hosts NETC08• CNNWildSide: Bachelor’s friends use billboard to find him dates • CNNMoney: Teen earns millions building MySpace pages • CNNWildSide: Man accused of snatching man’s false teeth• CNNWildSide: Twinkies get their yellow from petro goo
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Oklahoma State University
NETC08
Other Influencing Events• Extension as problem solvers
• IT as a facilitator• Information Continuity = Business
Continuity
• Crisis Prepared vs Crisis Prone
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Oklahoma State University
NETC08
DefinitionsDisaster: “Natural, technological, and human-
initiated events that disrupt the normal functioning of the economy and society on a large scale.” and “Whatever will drive you out of business.”
IT: “Computing and communications technology”
Disaster Management: “mitigation, preparedness, response, and recovery efforts undertaken to reduce the impact of disasters”
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Oklahoma State University
NETC08
Common Issues in DP/R• Attentional tunneling• Requisite memory trap• Workload• Anxiety• Fatigue and other
stressors• Data overload• Misplaced salience• Complexity
• Errant mental models• Out-of-the-loop syndrome• Organizational affiliation
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Oklahoma State University
NETC08
Opportunities for using IT in DP/R
• Enhancing human-to-human communications
• Remote sensing
• Predictive warning and alerting; triggers
• Emergency call systems and reporting
• Modeling and simulation
• Shared data standards
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Oklahoma State University
NETC08
Examples of using IT in DP/R• Decision support
systems with uncertainty modeling
• “Blackdoors”
• Logistics management; resource tracking and reporting
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Oklahoma State University
NETC08
Examples…• Improved credentialing and
identification checks; digital identity
• Warning systems and alerts: broadcast and targeted
• Leveraging the public as providers of information
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Oklahoma State University
NETC08
Examples…
• Information broker
• Online repository using of sensors, wikis, blogs, data-mining tools, and GIS to capture, analyze, and share information learned from operational experiences
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Oklahoma State University
NETC08
IT Helping IT
Network-based technologies that could support DP/R objectives:
CommunicationSecure remote access
Network delivered software Offsite data centers
Networking based security IP security cameras
e-learning Power Over Ethernet
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Oklahoma State University
NETC08
In order for IT to be effective…
• Used on routine basis
• Seek technology that has the broadest possible application
• Distinguish between the user interface and the underlying technologies used to deliver a capability
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Oklahoma State University
NETC08
Barriers to Adoption and Use of IT in DM
• Unique character of the institutions responsible
• The organizational structure of the community as a whole
• The need to focus on day-to-day operational missions
• The need to actively cooperate under the most trying circumstances
• Lack of executive support
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Oklahoma State University
NETC08
Example from TN State University
• Campus – Wide Initiative
• Weather-bug
• Satellite Phone
• Podcasting
• Streaming-Server
• Campus Server will
Roll-over
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Oklahoma State University
NETC08
Disaster Preparedness and Recovery Planning 101
• Develop a planning policy statement– kinds of disasters do you intend to cover? – Where does the responsibility of the plan and
the planners end? – Who is responsible for the various
components of the plan and what is their authority?
Study the organization and processes; prioritize what’s essential to keep the business running
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Oklahoma State University
NETC08
Business Impact Analysis
Recovery Strategy Design
Disaster Recovery Plan
Train, Test and Revise
DR/P 101
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Oklahoma State University
NETC08
DR/P 101 - BIA
• Organizational Process• Clients and
Constituents• Required Technology• Regulatory
Requirements
Business Impact Analysis
Recovery Strategy Design
Disaster Recovery Plan
Train, Test and Revise
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Oklahoma State University
NETC08
DRP 101 – BIA cont’d
• Organizational Process• Clients and
Constituents• Required Technology• Regulatory
Requirements• Identify Preventive
Measures: R$ = P X C X T
• Identify single points of potential failure
Business Impact Analysis
Recovery Strategy Design
Disaster Recovery Plan
Train, Test and Revise
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Oklahoma State University
NETC08
DR/P 101 – Recovery Design
What needs to be recovered?• People • Services• Applications and Databases• Computer and Networks• Office Space• Phone Systems
Business Impact Analysis
Recovery Strategy Design
Disaster Recovery Plan
Train, Test and Revise
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Oklahoma State University
NETC08
DR/P 101 – Recovery Plan
Resources to Create a Plan:• BIA resources• Communications,
Protection, and Readiness (CPR) documents
• Disaster Recovery Planning worksheets
Business Impact Analysis
Recovery Strategy Design
Disaster Recovery Plan
Train, Test and Revise
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Oklahoma State University
NETC08
Communications, Protection, and Readiness (CPR)
• Develop contact information/call list and employees schedule
• Designate an emergency meeting location • Setting up temporary workplace• Protect your data • Ensure document preservation • Critical resource retrieval list• Insurance and liability
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Oklahoma State University
NETC08
DR/P 101 – Train, Test, Revise
Business Impact Analysis
Recovery Strategy Design
Disaster Recovery Plan
Train, Test and Revise
• Perform tests of the plan• Review recovery checklists• Include revisions into plan
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LSU AgCenter - SCOOP
1. Development of the plan
2. Introductory Training
3. Implementation
4. Data Collection
5. Ongoing Training
6. Ongoing Maintenance
7. Issues and Caveats
NETC08NETC08
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Oklahoma State University
NETC08
The Silent Spring: A Final Toll
8 Long Months February to September, 200112,030 Farms
Depopulated6,094,139 Animals SlaughteredAt a cost of at least
$US 6,930,000,000.00An Expense Second only to
World War II in the history of Great
Britain
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Oklahoma State University
NETC08
The deadly plague returns to America: a mutated flu virus strain cripples the United States in a global pandemic.
Employers struggle to function as a third of their personnel succumb to this
virulent new bug
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Oklahoma State University
NETC08
Pandemic
• Ensuring that operations won’t close if the university is forced to suspend classes and close offices
• Preparing for students who won’t be able to return home –quarantines in communities
• Quarantines and travel restrictions on travel force work from home.