HDI HDI UpdatesUpdates

November 2005November 2005

Local ChaptersLocal Chapters

Local Chapter Excellence AwardsLocal Chapter Excellence Awards• Don’t forget….Don’t forget….

Due date for all submissionsDue date for all submissions• December 18, 2005December 18, 2005

• Chapters notified by February 14, 2006Chapters notified by February 14, 2006• Awards presented at HDI Annual ConferenceAwards presented at HDI Annual Conference

March 19-22March 19-22 Nashville, TNNashville, TN Local Chapter Meeting – Sunday, March 19Local Chapter Meeting – Sunday, March 19

• Meeting from 11:00 to 3:00Meeting from 11:00 to 3:00• Lunch served from 11:00 to 12:00Lunch served from 11:00 to 12:00• Meeting goes from 12:00 to 3:00Meeting goes from 12:00 to 3:00

Local ChaptersLocal Chapters

Local Chapter Circle of ExcellenceLocal Chapter Circle of Excellence• Committee continues to meet and revise criteriaCommittee continues to meet and revise criteria• Goal is to have Circle of Excellence ready for rollout Goal is to have Circle of Excellence ready for rollout

to chapters:to chapters: December 2005December 2005

• Circle of Excellence begins January 2006 and goes by Circle of Excellence begins January 2006 and goes by calendar yearcalendar year

• Interested chapters must submit an application form Interested chapters must submit an application form to be consideredto be considered

Applications will be accepted only in JanuaryApplications will be accepted only in January Can’t decide in middle of year to participateCan’t decide in middle of year to participate

• More information will be forthcoming in the next More information will be forthcoming in the next monthmonth

Local ChaptersLocal ChaptersHDI Analyst of the YearHDI Analyst of the Year

Local level:Local level:• Chapters are holding meetingsChapters are holding meetings• Get winners names to your regional Get winners names to your regional

director for Regional judgingdirector for Regional judging Regional level:Regional level:

• Chapter winners will be judgedChapter winners will be judged• Due date comes from Regional directorsDue date comes from Regional directors

Local ChaptersLocal Chapters

Officers Summit:Officers Summit:• Start planning now!!!!Start planning now!!!!

June 2-4, 2006June 2-4, 2006 Colorado Springs, COColorado Springs, CO Antlers Hilton HotelAntlers Hilton Hotel $129 per night$129 per night

HDI Logo UsageHDI Logo Usage

HDI logo – see attached HDI logo – see attached documentsdocuments

• Updating 2006 Local Chapter Manual with Updating 2006 Local Chapter Manual with specific usage guidelinesspecific usage guidelines

• Please make sure all officers are informed Please make sure all officers are informed of the correct usage for the HDI logoof the correct usage for the HDI logo

• Please update your websites with the Please update your websites with the correct HDI logocorrect HDI logo

• All local chapter materials need to have All local chapter materials need to have the updated HDI logo on themthe updated HDI logo on them

Membership Membership DeliverablesDeliverables

Metrics guideMetrics guide• Should have hit your deskShould have hit your desk• Topic: “Cost per incident per channel”Topic: “Cost per incident per channel”

SPINSPIN• Tuesday, November 15Tuesday, November 15• Topic: “From Passion to Perfection: Measure Your Topic: “From Passion to Perfection: Measure Your

Success & Improve Your Process”Success & Improve Your Process”• Speaker: Jim BoltonSpeaker: Jim Bolton

• Tuesday, December 13Tuesday, December 13• Topic: “Knowledge: The Missing Piece of ITIL”Topic: “Knowledge: The Missing Piece of ITIL”• Speaker: Rick JoslinSpeaker: Rick Joslin

Membership Membership DeliverablesDeliverables

Support WorldSupport World• Coming the 2Coming the 2ndnd week of November week of November

Practices & Salary SurveysPractices & Salary Surveys• Coming as one book this yearComing as one book this year• Salary Survey online…encourage you to go and take this Salary Survey online…encourage you to go and take this

surveysurvey Will be online for two more weeksWill be online for two more weeks www.thinkhdi.comwww.thinkhdi.com

• Delivered to members by end of year, 2005Delivered to members by end of year, 2005

MembershipMembership

Special deal for Local Chapter Special deal for Local Chapter libraries & members:libraries & members:• Order form sent to all officersOrder form sent to all officers

Phil Verghis’ book Phil Verghis’ book “The Ultimate Customer “The Ultimate Customer Support Executive”Support Executive”

Kirk Weisler’s Kirk Weisler’s “Dog Poop Initiative”“Dog Poop Initiative” book book Special deal expires December 31, 2005Special deal expires December 31, 2005

Training/Training/CertificationCertification

HDI UniversityHDI University• December 12-16December 12-16

San Diego, CASan Diego, CA Westin Horton PlazaWestin Horton Plaza Make a week out of it…package deals available…check Make a week out of it…package deals available…check

online for special deals!online for special deals! Classes Offered:Classes Offered:

• Developing & Maintaining Effective Service Level Developing & Maintaining Effective Service Level ManagementManagement

• Achieving Efficiencies Through Performance MetricsAchieving Efficiencies Through Performance Metrics• How to Lead, Coach & Provide Effective FeedbackHow to Lead, Coach & Provide Effective Feedback• HDA Boot CampHDA Boot Camp• HDMHDM• Knowledge Management Foundations: KCS PrinciplesKnowledge Management Foundations: KCS Principles• ITIL FoundationsITIL Foundations

Training/Training/CertificationCertification

Certification Testing:Certification Testing:• Offered at all HDI UniversitiesOffered at all HDI Universities

HDA and HDM onlyHDA and HDM only Paper based testingPaper based testing Proctored by HDIProctored by HDI Must be taking the certification classMust be taking the certification class Test included in the price of the classTest included in the price of the class

• Testing offered at HDI Annual ConferenceTesting offered at HDI Annual Conference HDA and HDM onlyHDA and HDM only Offered to everyoneOffered to everyone Several testing times scheduledSeveral testing times scheduled Sign up on siteSign up on site $125 -- HDA test$125 -- HDA test $140 -- HDM test$140 -- HDM test

NEW

EventsEvents

HDI Annual ConferenceHDI Annual Conference• March 19-22, 2006March 19-22, 2006• Nashville, TNNashville, TN• Opryland HotelOpryland Hotel

Brochures will be mailed to each chapter by Brochures will be mailed to each chapter by middle of Novembermiddle of November

Early bird registrations:Early bird registrations:• Register by December 16 to receive a free one-Register by December 16 to receive a free one-

day pre-conference workshop ($395 value)day pre-conference workshop ($395 value)• Register by January 20 to get early bird discountRegister by January 20 to get early bird discount

EventsEvents

HDI Annual ConferenceHDI Annual Conference• Chapter Activities:Chapter Activities:

Local Chapter MeetingLocal Chapter Meeting• Sunday, March 19Sunday, March 19• 11:00 to 3:00 pm11:00 to 3:00 pm• Location TBDLocation TBD

Booth supportBooth support• Interested in helping out at the boothInterested in helping out at the booth• Two hour increments of timeTwo hour increments of time• Schedule will be forthcomingSchedule will be forthcoming

More activities to come…watch for updatesMore activities to come…watch for updates

ForumsForums

Higher EducationHigher Education• November 8-11November 8-11• Glenwood Springs, COGlenwood Springs, CO

Hosted by Colorado Mountain CollegeHosted by Colorado Mountain College

FinancialFinancial• December 11-13 San Diego (at HDI University)December 11-13 San Diego (at HDI University)• Securities, Banking, Credit companies, etc…Securities, Banking, Credit companies, etc…• Westin Horton PlazaWestin Horton Plaza

HealthcareHealthcare• December 11-13 San Diego (at HDI University)December 11-13 San Diego (at HDI University)• Hospitals, clinics, specialtiesHospitals, clinics, specialties• Westin Horton PlazaWestin Horton Plaza

ForumsForums Support Center LeadershipSupport Center Leadership

• March 19-22, 2006March 19-22, 2006• Nashville, TNNashville, TN• Sr. Managers and Directors that don’t Sr. Managers and Directors that don’t

necessarily fall into another verticalnecessarily fall into another vertical

Government Government • Details are currently being formedDetails are currently being formed

Interested in joining a forum?Interested in joining a forum?• Contact Leslie Cook at lcook@thinkhdi.comContact Leslie Cook at lcook@thinkhdi.com