HCSCC Charter alignment…

Quality Management System - ISO 9001 Standard HCSCC Charter

1. ACCESS

4.1 Establish a quality management system (develop, implement & improve)4.2 Document the quality management system (create policy & procedures, create & maintain records)5.1 Demonstrate commitment to quality (communicate, plan, review & resource)5.4 Plan for quality (set objectives, aims & goals)5.5 Define & communicate (who does what, roles & responsibilities, authority)5.6 Review the quality management system (planned review intervals, performance, audits, improvements)6.1 Identify & provide the required resources 6.2 Make sure people are suitably competent (suitably trained / skilled staff)6.3 Infrastructure (what’s required, provision & maintenance)6.4 Work environment (what’s required, provision & maintenance)7.1 Plan (processes required for service provision7.3 Effective processes for designing & developing services7.4 Control purchasing of goods, materials & services

2. SAFETY

3. QUALITY

7.5 Control operations (take care of property supplied by customers) 4. RESPECT

7.1 Plan (effective arrangement to communicate with customers) 5. INFORMATION

5.2 Focus on customers (identify customer requirements)7.2 Effective customer-related processes

6. PARTICIPATION

7. PRIVACY

5.2 Focus on customers (aim to enhance customer satisfaction)5.6 Review the quality management system (seek customer feedback)8.2 Monitor & measure (achievements, customer satisfaction levels, internal audit, improvement opportunities)8.4 Analyse information (collect, analyse and use the information)8.5 Continually improve (fix nonconformity, stop it from reoccurring, systematic approach)

8. COMMENT