Hcn training ii qs and siqs_11-11-11

IIQs and SIQs Nov 092

What we’ll cover• IIQ and SIQ overview• The purpose of IIQs• Types and weightings of IIQs• Developing good IIQs• The purpose of SIQs• Developing good SIQs


Job Plan: IIQs and SIQs

ProfileJob

DevelopJob Plan

IdentifyCandidates

InterviewOnline &

Document

Reviewand

Adjust

Interview& Make

Decisions

Writing a compelling job plan with relevant screening questions


OverviewInitial Interview Questions (IIQs)

• 15 to 20 multiple choice questions • Scored and ranked• Designed to identify qualified candidates

Secondary Interview Questions (SIQs)• 2 to 3 open-ended questions• Typically behavioral based• The equivalent of a first round interview• Assesses key performance criteria and

communication skills


Initial Interview Questions


Categories of IIQs

Type Example

Basic information

• Residency/eligibility• Compensation history, goals• Relocation• Travel

Behavioral • “When an irate caller calls….”• “When an employee fails to meet a deadline I

typically….”

Experiential • “I have worked as a field engineer in the following industries…”

• “Of the following degrees or certifications, I have…”

Quiz/Knowledge

• “I would use a pivot table to…”• “The error in the following line of code will result in…”


Weighting IIQsIIQs can be weighted in 3 ways:• Total points that can be earned for question• For each answer within a question - the percentage

of total points possible for that particular question• Type of question - “Score”, “Knockout” or

“Forward” - has an impact on the entire set of IIQsTotal possible points

%tage of total

type of question


Weighting IIQs

• “Score” designation means that the question will be scored

• A “Forward” designation means that regardless of the total score, the candidate will automatically be forwarded to the SIQs

• A “Knockout” designation means that the candidate will be automatically disqualified

• A “Forward” designation overrides a “Knockout”

automaticknockout

automaticforward


Weighting IIQs (cont.)• The default required minimum score is set

to 70%• You can adjust the score until a ideal flow is

reached


Types of IIQs and Point Value

Type Description Point Value

Essential If the candidate does not possess this attribute, he/she may be out. These questions usually have an “K” designation.

15

Primary These attributes are primary functions of the position and the possession of several, not all, of them is necessary.

10

Preferences These attributes are nice to have, but are easily overlooked if the above are met.

5

Data Point The purpose of this question is to obtain specific data on the candidate, not evaluate the individual.

1

3rd section of job plan


Creating IIQs – Best Practices• Between 18 and 25 questions • Primary attributes should make up the bulk

of the questions• Essential attributes should be used more

sparingly• At least one “Forward” answer

• based on highly quantifiable experience• Occasionally interject humorous questions • Group the same subject matter questions

together


Proper Scoring

(5 pts) I have given presentations to groups of:100% S Over 100 people100% S 51 to 100 people95% S 11 to 50 people90% S Up to 10 people0% S N/A - I am new to giving presentations, but would like to learn

(5 pts) I have given presentations to groups of:75% S Over 100 people100% S 51 to 100 people50% S 11 to 50 people25% S Up to 10 people0% S N/A - I am new to giving presentations, but would like to learn

Poor

Good

IIQs should be designed so that they reward the most qualified candidates for the position


Answers Should Not be ObviousAn effective IIQ should have several viable choices so that the candidate cannot guess the correct response

(10 pts) When I am completely lost on a project or task, I generally:0% S Keep working until I figure it out – regardless of how long it takes100% S Ask for help so that I get back on the right track0% S Leave it and move on to the next task0% S Ask for a different task that better matches my skills0% S Throw myself down a flight of stairs to avoid the issue

(5 pts) My references will describe my organizational and prioritization skills as: 75% S Consistent. I am well organized and prioritize well and am always dependable100% S Meticulous. I am highly organized and have excellent prioritization skills0% S Up in the air. I thrive on being assigned multiple tasks and trying to get them completed by the end of each day25% S Creative. I have a looser sense of organization and prioritizing because I'm always looking for more efficient ways to complete my tasks

Poor

Good


Limit Questions to One SkillBe sure to not use IIQs that involve too many variables – ask about one skill at a time.

(15 pts) A major aspect of this job will involve managing the work of software developers and architects. I would shine in this aspect of the job because:

0% S I would be new to managing the work of software developers and software architects 0% S I do not have a computer science degree nor have I been titled a SW engineer, SW developer or SW architect. I am not sure how I would do in assessing and managing the work of developers and architects 0% S I do not have a computer science degree nor have I been titled a SW engineer, SW developer or SW architect. However I am sure I still would be able to assess and manage the work of developers and architects 100% S I have solid experience as a SW engineer, SW developer or SW architect. I am confident in my ability to assess and manage the work of a development team and I am especially adept in Java 100% S I have solid experience as a SW engineer, SW developer or SW architect. I am confident in my ability to assess and manage the work of a development team and I am especially adept in .NET

Poor


Always Provide an Answer Option Be sure to always consider all answer possibilities and include them. The

candidate must have a response option.

(5pts) The highest level of education I have attained is a/an: 0% S High school diploma or some college experience, but no BA/BS degree75% S High school diploma or some college experience AND work experience in a QA or technical support capacity100% S Undergraduate degree in computer science, engineering, or related field80% S Undergraduate degree NOT in computer science, engineering, or related field75% S Graduate degree NOT in computer science, engineering, or related

field100% S Graduate degree in computer science, engineering, or related field

Good


IIQ Recommend ordering• Location• Education• Essential attributes• ...• Primary attributes• ...• Preferences and data-points• ...• W2 last 2 years• Salary expectations• Work eligibility• Confirmation

18 to 25 questions


Common mistakes: IIQs• Not being specific with skills experience• Responses not making a sentence with question• Lower case and periods• Inappropriate question point value• Inappropriate percentage values• Asking more than one question• Obviously wrong or right answers• “You” instead of “I”• Repetition of words in answers• Not covering all bases/experience levels• Using inappropriate library questions


Evaluating IIQs - #1

(5 pts) I have delivered technical training to groups of:100% S Delivered to over 100 people.100% S Delivered to 51 to 100 people.95% S Delivered to 10 to 50 people.90% S Delivered to Up to 10 people.0% S N/A - I am new to technical training, but would like to learn.

What is the problem with this IIQ? How could you improve it?


Evaluating IIQs - #2What is the problem with this IIQ? How could you improve it?

(5 pts) When my sales cold calls end with a “no”, I 0% S keep calling back and being assertive until I get a “yes”100% S ask my manager for assistance and coaching0% S ask for a different cold-call client list0% S throw myself down a flight of stairs to avoid the issue


Evaluating IIQs - #3What is the problem with this IIQ? How could you improve it?

(5pts) Regarding your MS PowerPoint skills, your level of expertise is:

0% N You don’t know PowerPoint25% S You have basic PowerPoint skills50% S You have used it somewhat - you have intermediate PowerPoint skills80% S You have advanced PowerPoint skills100% F You are an expert PowerPoint user


Secondary Interview Questions


What are SIQs?• Secondary Interview Questions (SIQs) are the candidates

opportunity to brag about their experience• These questions should focus entirely on the essential and

primary attributes• Ask the HM to give you specific questions he or she asks

during an interview or phone screen • You should have a high correlation between the SIQ’s and

the tasks and soft skills described in the 3rd paragraph


SIQ Question Topics

Topic Example

Experiences “Tell us about a time when your operational audit uncovered a serious issue. How did you fix it? What was your role?”

Situational “Auditors and operations teams often disagree over important issues. Describe a time when you have managed a similar or applicable situation. How did you resolve the disagreement?”

Related to current

company issue

“How do you think Yahoo’s release of Panama will impact the interactive marketing of the Google-centric small and mid-sized business users?”


Common mistakes: SIQs

• Not having an open-ended question• Asking questions that can be answered in a few words• Asking too many questions in one SIQ• Not focusing on an essential or primary attribute• Being too vague• Asking hypothetical questions • Not asking for challenges, difficulties and how they

overcame them• Not allowing candidates to brag about themselves• Asking questions that should be in the IIQs• Asking “What is your experience with

<skill/technology>?”


Evaluating SIQsWhat is the problem with each SIQ? How could you

improve it?

Discuss your level of expertise and experience using Microsoft PowerPoint. How many management presentations have you developed in the last five years?

In your sales career was there a time when you initially got “nos” from a particular client and eventually turned the client around?

What makes you the right fit for this job? What would appeal to you about this job? What do you like doing?

Tell us about a time where you had to learn something new on your own without assistance?

What was your most challenging management experience while you were at your last company?

What is your level of experience with J2EE? How familiar are you with the Unix operating system?


Review


Review Questions• What is the purpose an IIQ and a SIQ?• How many IIQs and SIQs should you have in a plan?• List the 3 ways that a IIQ can be weighted.• Knockout and Forward – which overrides the other?• List the 4 types of IIQ questions and associated point

values.• List two common SIQ mistakes.

Hcn training ii qs and siqs_11-11-11

Technology

Transcript of Hcn training ii qs and siqs_11-11-11