HCM114 Change, motivation and innovation in Healthcare
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Transcript of HCM114 Change, motivation and innovation in Healthcare
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Change, Motivation and Innovation: Creating a Culture of Excellence
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REMEMBER?#LEADERSHIP#MANAGEMENT#INNOVATION#CREATIVITY#CHANGE
#FAIRNESS#FLEXIBILTY#PRODUCTIVITY#PERFORMANCE#DECISION-MAKING
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MOTIVATIONPeople often say that motivation doesn’t last. That’s why we have to reinvigorate it everyday. Being and working in the right setting and in a fit culture will really help.
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The health care manager is responsible for motivating employees to use innovation in solving many of our current problems in health care delivery.
Health care organizations are bureaucratic in structure making change very difficult.
CHANGE MANAGEMENT
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BUT, REMEMBER?
Bureaucratic organizations are no longer working very well nowadays. New problems
faced by managers in the 21st century require new theories of
management.
CHANGE MANAGEMENT
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THIS IS WHY
The majority of health care consumers are not happy with the services they are receiving demanding health care organizations to change.
CHANGE MANAGEMENT
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Health care managers need to seek input from customers and employees about what changes are necessary in health care.Changes in the health care system will require empowered & motivated employees who are capable of delivering superior services daily.
CHANGE MANAGEMENT
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Health care organizations need to reinvent the process
of developing and selling services.
CHANGE MANAGEMENT
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THE CHANGE PROCESS IN HEALTH CARE DELIVERYHCOs must seek out change in order
to exploit it. The change leader must actively participate as a real change leader to be effective. Those who are responsible for making positive change happen must do what matters most (PRIORITIES).
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Motivating Health Care EmployeesThe health care manager must be
able to motivate their employees. This is a hard task for most health care managers.
This is why it’s important for them to learn what really motivates their employees?
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Motivating Health Care EmployeesRewards and
punishments have always been thought to be very effective motivators for use by managers (the stick and the carrot). Which is not the case!
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Motivating Health Care Employees
The starting point for motivation in any organization involves negotiation among employees and managers to decide what each side wants. This is why intrinsic motivators become increasingly important as basic needs are met.
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Motivating Health Care Employees
It is evident that for motivation to work in health care managers need to gain a better understanding of motivation.Forget the stick and the carrot!
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THE NEED FOR INNOVATION IN HCOs
HCOs need to understand how innovation works. The process of innovation is blocked by the bureaucratic organizational structure in health care.
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THE NEED FOR INNOVATION IN HCOs
The health care manager needs to learn how to foster #Creativity and #Innovation in health care delivery.
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THE NEED FOR INNOVATION IN HCOs
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DISRUPTIVE INNOVATIONDisruptive innovation addresses the question of how complicated and costly products and services can be made simpler at a lower cost for consumers.
- Clayton Christensen
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DISRUPTIVE INNOVATION
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DISRUPTIVE INNOVATION
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DISRUPTIVE INNOVATION
The first element of disruptive innovation, technology as an enabler is central to innovation in the field of health care.
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DISRUPTIVE INNOVATION
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DISRUPTIVE INNOVATIONThe second element of disruptive innovation relates to the business model of the health care organization in the future.
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DISRUPTIVE INNOVATIONThe new business model will require payment for outcomes, which should force providers to adopt a more innovative approach to delivering health services.
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THE EFFECTS OF CULTUREThe culture of the health care organization is a significant factor to consider when attempting to establish motivation, innovation and acceptance of change as organizational norms.
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THE EFFECTS OF CULTURE
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THE EFFECTS OF CULTURE
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THE EFFECTS OF CULTUREThe exploitation of change through disruptive innovation has to become the norm for successful health care organizations. It’s the organization’s culture that will continue to motivate all workers to seek out change.
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THE EFFECTS OF CULTUREOne of the major factors for managers failing to respond to change is the organizations culture. Many managers mistakenly believe themselves to be responsible for building the culture of the organization.
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THE EFFECTS OF CULTUREBUT REMEMBER! CULTURE HAS TO BE SHAPED COLLECTIVELY TO BE
FIT!Sometimes, the best that the health care manager can do is to try to work with the existing culture to make change happen. Before reconsidering the culture itself.
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HCM 114
By Dr. Khaled Ouanes Ph.D.E-mail: [email protected]
Twitter: @khaled_ouanes
TEXTBOOK - Copyright © John Wiley & Sons, Inc.