HCM Analytics summit 2015
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Transcript of HCM Analytics summit 2015
Zahid Mubarik, CEO HR Metrics
www.thehrmetrics.com www.hcmanalytics.net
Zahid is CEO of HR Metrics and Chief Consultant for HCM Analytics. He served at senior management positions in banking and public sector. Zahid is founder leader SHRM Forum Pakistan, Member ISO Geneva Technical Committee 260 on HR Standards and Chairman National Mirror Committee on HR Standards Pakistan. In the past, he also had the privilege of being Member Special Expertise Panel HR Measurement Metrics SHRM US. A strong proponent of measurement and evidence based management; he introduced Human Capital Measurement Metrics in the region and also spoke at SHRM MENA sessions at Dubai and Abu Dhabi. Zahid played leading role in designing human capital measurement metrics for ISO standard during meetings at Washington during 2011, Melbourne 2012 and Amsterdam 2013 and Paris 2014. An internationally acclaimed thinker, writer and speaker, Zahid has spoken extensively at global and national conferences. His analytical HR papers and expert talks have been featured by international and national media including Microfinance Gateway World Bank Washington, CNBC, Daily Dawn and Business Recorder.
FIRST HUMAN CAPITAL MANAGEMENT ANALYTICS SUMMIT
Zahid Mubarik SHRM-SCP, GPHR, HRMP CEO HR Metrics and HCM Analytics
President SHRM Forum Pakistan
Chairman Technical Committee HR Standards Pakistan
Member ISO Geneva TC 260-HR Standards
Ex Member Special Expertise Panel-Human Capital Measurement Metrics
SHRM USA
Economist 2012
• A significant proportion of respondents believe that their HR is overly preoccupied with a narrow HR agenda. Forty-one percent think their HR is "too focused on processes and rules“ and 37% say that they don't "understand the business well enough".
“The Economist 2012”Although the HR function is believed to perform well within its own parameters, some doubts remain about its commercial understanding of the wider business. This indicates that HR has not completed its transition from administrator to strategic partner in the eyes of the CEO.
Investor HR Standards
• Ability to Retain Talent Index• Leadership Depth Index• Leadership Quality Index• Employee Engagement Index• Human Capital Discussion and Analysis
Transformation Journey
• Accounting to Finance• Sales to Marketing• Procurement to Supply Chain• Administration to Strategic HR
25
HR Measurement Model
Cost per hire
Time to hire
Numbers hired
PrematureTurnover
Performance Index
Compensationper staff
Time to respondto a request
Number ofgrievances
Litigation rate
Employeessatisfaction
Index
Cost per trainee
Training Hour per Staff
Numbers trained
Below acceptable skills
Supervisor Satisfaction
Index
Cost ofTurnover
Turnover byService Tenure
Voluntaryturnover rate
Positions without ready backup
Turnoverreasons
follow up Index
HIRINGHIRING SUPPORTINGSUPPORTING DEVELOPINGDEVELOPING RETAININGRETAINING
COSTCOST
TIMETIME
VOLUMEVOLUME
QUALITYQUALITY
USER USER SATISFACTIONSATISFACTION
DIMENSIONSDIMENSIONS
FinancialGain/Loss
FinancialGain/Loss
FinancialGain/Loss
FinancialGain/Loss
FINANCIAL FINANCIAL IMPACTIMPACT
Industry CHRO Network• Writing Measurable KPIs for verifiable alignment
between employees and organization performance. • Developing a Business Case by using NPV and IRR to
determine financial impact of HR investments.• Pakistan case studies showing successful
approaches for smooth transformation to HR analytics without pitfall.
• Human Capital Benchmarking Survey Plan 2015.
Contribution in Wealth Creation Cycle
EFFIENCY, EFFECTIVENESS, OUTCOMESimple Complex
Least Highest Payoff
Parvez Ghias– CEO, Indus Toyota Motors
www.thehrmetrics.com www.hcmanalytics.net
Parvez Ghias is the CEO at Indus Motor Company Limited, a leading automobile manufacturer in the country of Toyota brand vehicles. He holds a Bachelor Degree in Economics and is a fellow of the Institute of Chartered Accountants in England & Wales. Parvez Ghias also serves as an independent director on the boards of Standard Chartered Bank (Pakistan) Limited, Dawood Hercules Corporation and Injaz Pakistan.
Evidence Based Management in HR Evidence Based Management in HR Leads to Better Business ResultsLeads to Better Business Results
Parvez GhiasCEO Indus Motor
In God we trust, In God we trust, all others bring data!all others bring data!
MetricMetric
AnalyticAnalytic
Salaries as % of Operating ExpensesSalaries as % of Operating Expenses
Industry Median Per Cent
Financial Service 70%
Healthcare 52%
Companies for Profit Average 50%
Durable Goods Manufacturing 22%
Construction and Mining 22%
Oil and Gas 22%
Retail and Wholesale 18%Source: SHRM (US data)
Embedding TWHRM SustainabilityEmbedding TWHRM Sustainability@ Toyota – Indus Motor@ Toyota – Indus Motor
Long Term Prosperity
Toyota Way
Hoshin Kanri
A D
P
A D
P
A D
P
A
C
D
P
A
C
D
P
A
C
D
P
PDCA Building Consensus thru A3 Reports
CC
CMaximum Performance
ToyotaBusinessPractices
On the JobDevelopment
Toyota Way Principles & PracticesToyota Way Principles & Practices
Continuous Improvement
Continuous Improvement
Respect for People
Respect for People
Session 2
Jahangir Piracha - Vice President Manufacturing, Engro Polymer & Chemicals
Tariq Mohar- Deputy CEO, Tameer Bank
Jahangir Piracha is currently working as Vice President - Manufacturing at Engro Polymer & Chemicals Ltd. He has previously worked as General Manager Human Resource & Corporate Services, also with the same company.
His previous assignments with Engro were, as the Production Manager and HSE Manager at Engro Fertilizer Limited. Prior to joining Engro, he has worked for ICI Pakistan Ltd.
Jahangir has 25 years of corporate experience in various aspects of Operations Management, Process Engineering, HSE, HR and Procurement. He received his bachelors' degree in Chemical Engineering from the University of Engineering and Technology, Lahore, Pakistan.
Jahangir Piracha - Vice President Manufacturing, Engro Polymer & Chemicals
www.thehrmetrics.com www.hcmanalytics.net
Workforce Analytics?
• Human capital is one of the least measured and analyzed investments, despite the fact that more than 70% of company costs are labor related
• Executives are realizing that they do not have a firm grasp on the characteristics and capabilities of their workforce
• Investors are asking for ‘human capital’ statements to be included as part of annual reports because human capital drives the performance of all other assets
• Need to justify how workforce investments impact business performance
Levels of Analytics
Standard reports What happened?
When did it happen?
Ad hoc reports How many? How often?
Where?
Query drilldown Where exactly is
the problem? How do I find the
answers?
Alerts When should I react? What actions are
needed now?
Forecasting What if these
trends continue? How much is
needed? When will it be needed?
Predictive modeling
What will happen next? How will it
affect my business?
Statistical analysis Why is this
happening? What opportunities am I
missing?
Optimization How do we do things better? What is the best decision for a complex problem?
Journey at EPCLNeed
• Access to data• Accuracy of data• Fact based decisions• Alignment to business needs• Tangibility• Accountability
Process
• Correlated business data and people data to establish important connections• Monitored the impact HR
department had on the organization as a whole
• Established a cause-and-effect relationship between what HR does and business outcomes
• Created strategies based on that information
Outcomes
• Policies revised• SOPs developed• HR strategies developed
for:• Retention• Engagement• Talent Management• Hiring
• HR Service factor enhanced / measureable
• KPI driven processes
Tariq Mohar is presently the Deputy CEO of Tameer Micro Finance Bank Limited. He joined the Bank as a founder member in 2005. Has been the key player to pragmatically evolve its operating model that is logistically self-contained to drive the business with economies of scale, supported by innovative integration of technology for extended outreach through branchless banking, that can carry the bank to every home in Pakistan. Tameer is now the market leader in terms of its reach and bottom line results. Before joining Tameer, he was the Group Head with United Bank Limited and also served with Citibank Pakistan as its Country Collections Head and later Head of Branch Banking / Distribution.
www.thehrmetrics.com www.hcmanalytics.net
Tariq Mohar- Deputy CEO, Tameer Bank
Tahir Jawaid, S.V.P Corporate Services & New Venture
www.thehrmetrics.com www.hcmanalytics.net
Mr. Tahir Jawaid is the Senior Vice President Corporate Services & New Venture of Hubco. He is primarily responsible for HR, CSR, Admin & Procurement & New Ventures.
Before joining Hubco Mr. Tahir Jawaid was the Senior Vice President, Human Resources and Public Affairs of Engro Corporation Limited.
Mr. Jawaid holds a Master of Science in Industrial Engineering from the University of Houston, USA and a Bachelor of Science in Mechanical Engineering from the University of Engineering & Technology, Pakistan
Shafique Uqaili, Chief HR, Allied Bank Ltd.
www.thehrmetrics.com www.hcmanalytics.net
Shafique UQAILI is Chief HR at Allied Bank Limited. Earlier he was Director HR of Makro Cash & Carry and has worked for Bata Pakistan Limited for about 3 years as Head of HR.
He has also worked as Head of Human Resource and General Services for Servier. He holds MBA, HR Specialization and MS, Computer Science from Florida Institute of Technology.
Rukhsana Asghar, CEO, Fulcrum Private Ltd.
www.thehrmetrics.com www.hcmanalytics.net
Rukhsana is the Founder and CEO of Fulcrum Business Consulting. She is responsible for providing leadership and strategic direction for the company. For more than 30 years, Rukhsana has been at the forefront in the field of Human Resources in Pakistan and is one of the leading Human Resource professionals with core experience in senior Human Resource positions with top multinational companies (Unilever, Citibank and UBL) coupled with management consulting experience in the local corporate, multinational and public sectors.