HCLT Whitepaper: Leveraging Full Services Co-Sourcing Model to reduce IT Cost by 50%
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© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
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http://www.hcltech.com/retail-consumer/overview~ More on Retail Retailers are experiencing significant challenges and in midst of these challenges the retailers often have a scattered IT environment between various third party vendors and their in-house IT departments. Sounds like a familiar scenario? Read on to find how Indian outsourcer HCL Technologies has helped one of the largest global speciality retailer through its full services co-sourcing model in a multi-service, multi-year, mutli-million dollar engagement. Excerpts from the Paper The retail industry has experienced significant changes as a result of hyper-competition from an over-stored retail environment, blurring of channels and segments driven by retailers efforts to increase market share
Transcript of HCLT Whitepaper: Leveraging Full Services Co-Sourcing Model to reduce IT Cost by 50%
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
Integrated services
50.5
38.87.3
6.2
37
6.5
3.1
29.2
Piecemealapproach
33
Business
Onshore Offshore
6
3
IT
Onshore Offshore
7 6
IT
Onshore Offshore
Operating
Onshore Offshore
6.9
Operating
Onshore Offshore
11.2
Source: Nasscom Mckinsey Report – 2005Example: Life Insurance Company
Total IT Cost Reducing...
Increasing Relationship Investment & Maturity
Co
st
Full IT Outsourcing / Co- sourcing
Infra + Vertical Outsourcing
Vertical Outsourcing
Horizontal / Best of breed Outsourcing
Single service provider for
infrastructure management and
for specialists application
management while keeping some applications
in-house
Outsourcing avertical stack of
Technologyelements for a
specific businessactivity e.g.
payroll, logistics,etc
Single vendor for application management
Single vendor for application
infra management
The BroadestOutsourcing
model, client companieseffectively hand off
the entire IT departmentto the service provider
Value Added
ApplicationOutsourcing
InfraOutsourcing
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
Technology
Refresh
Architecture,
Engineering
& Policies
IT Service Desk
Remote Desktop Support
Server & StorageManagement
DC Monitoring &Operations
HCL Offshore Services
Desk-side support
Data Centre Assets, Migration
& Hosting4Migration from existing 2 DCs to new as a Set-up
4Server Consolidation/Virtualization (VMware)
4NT4 to Windows 2K3
4Citrix Upgrade
4Lotus Notes upgradation from 4.6 to 6.5
4Oracle Upgradation
HCL Onsite Services
Asset Ownership
Business & EndUsers interface
Customer Retained
HCL Dedicated Offshore Facility
4Dedicated HCL Facility
4Dedicated Staff
4Customer/ HCL Tools
4ITIL Process
Execution Strategy
Third party contractMgmt/ Vendor mgmt
Projects
ProductionSupport
MainframeSupport
Mainframe support & mgmt
Vendor mgmt
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
From HCL From Client
From Client
From Client
From HCL
From HCL
Executive Sponsors
Relationship Governance
Value Stakeholders
Human Resources Human Resources
Infrastructure Infrastructure
Training/Recruitment
Training/Recruitment
HCL DSG Offshore Team
=Program Management=Project Mangement=Business Consulting=Develpoment=QA
Reviews
Quarterly
Monthly
Bi- Weekly
Weekly
STEERING COMMITTEE MEETING
OPERATIONS REVIEW
PMO REVIEW
PROJECT REVIEW
EXECUTIVE SPONSORS(Strategic)
RELATIONMANAGEMENT
(Enabling)
PROGRAM MANAGEMENT OFFICE
(Operational)
PROJECT MANAGMENT
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.Page 10
© 2007, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
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