HCLT Brochure: Conveyancing
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Conveyancing… ...End-to-End Solution Unrelenting Evolution, Empowering legal practice
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http://www.hcltech.com/business-services/overview~ More Business Process Services Residential conveyancing provides a key income source for law firms. With the decline in the housing market, conditions for conveyancing firms are likely to be more difficult than in recent years. Opportunities for new entrants into legal services, following the Clementi Review, will increase competitive pressures for solicitors. New technologies, like e-conveyancing, will enable some firms to make their operations more efficient and price competitive. Firms that have a solid foundation in their local market and are ready to exploit IT developments with offshoring, stand the best chance of success in an environment that is becoming increasingly competitive.
Transcript of HCLT Brochure: Conveyancing
Conveyancing…
...End-to-End SolutionUnrelenting Evolution, Empowering legal practice
? Pressure on Profitability? Conversion Rate of
Prospects to Clients? Speed of Completion Cycle? Legal Compliance? Data Protection? Legal Knowledge Transfer
Industry Challenges
? Platform based Legal Process Outsourcing & Transaction based Pricing Model? Prospects Management Solution integrated with case management tool? Process Reengineering with certified Case Management Tool Developers, COPC & Six Sigma
methodologies? Integration of in-house developed Business Performance Management system with Case
Management Tool? Adequate UK Qualified Solicitors with UK Conveyancing Experience? Established Corporate Information Security system for data protection with certification from ISO
27001: 2005, ISO 9001:2000, SAS 70 Compliant, ISO 14001:2004, ISO 20000:2005, OHSAS 18001:1999
? Large Talent pool with domain knowledge & in-house developed Knowledge Transfer Software Tool
Industry Solution
Service Offerings - SALE
Legal Indexing & Categorisation
New Business Pre – Exchange & Exchange
Settlement &Completion
Preparation of Contract
Case Creation
Review ProtocolForms
Review Amended
Contract & TR
Client Accounting
Title Deeds & Redemption Statement
ReplyAdditional Enquiry
ReviewSigned
Contract
Deducing Title
Reply Requisition
on TitleHIP
ContractPack
Exchange of Contracts
Transfer
RedeemMortgage
& DS1 / END
Service Offerings - PURCHASE
Legal Indexing & Categorisation
New Business Pre – Exchange & Exchange
Settlement &Completion
Legal Review
Review Mortgage
Exchangeof Contracts
Client Accounting
Review Contract
& Investigate Title
Review Signed
Contract & TR
Review Of Deed
Review Searches
COT to Lender
Raise Additional Enquiries
K16 & OS1 Searches
SDLT
Registration HMLR
HCL Expertise in the domain / vertical / horizontal
?Process Reengineering of Case Management Tool?Three years of experience in Software Development of Case Management Tool?In-house developed Business Performance Management system featuring SLA Tracker, Quality Tracker, and Performance Variance Analysis?UK Qualified Solicitors with UK experience in End-to-End Conveyancing?1500 completions per month for Remortgage across five Instructing Lenders?Expertise in 95% of the Remortgage Value Chain & Leveragable Capability of 70% in Sale & Purchase Value Chain?Back-Office Support for 2000 Completions per month on Sale and Purchase cases
AML / ID Check
ProtocolForms
CaseCreation
AML / ID Check
Acknowledge Contract pack
The Legal Services Act with Alternative Business Structure (ABS) model have forced the Conveyancing firms to reduce legal processing cost and manage scalability with increased service levels in a highly commoditized and seasonal business environment. The Conveyancing firms would transform the operations with investment on the right technology and leverage back office multi shore operating model.
? Five years of experience in Remortgage, Sale & Purchase of Residential Properties
? Experienced UK Qualified Solicitors in End- to-End Conveyancing
? Proactive Methodologies to New design in process (Home Information Pack & Anti Money Laundering Procedures)
? Business metric-driven Solutions rather than Process metrics
? World class delivery Infrastructure with disaster recovery for uninterrupted 24/7 Operations
? Vertical Expertise spanning BPO/ Software/Infrastructure
? Customer empowered Outsourcing – Unique Engagement model
HCL Advantage
Case Creation
ID Check
BorrowerQuestionnaire
Review Title
ReviewRedemptionStatement
ReviewMortgage
Offer
Searches/IndemnityInsurance
COT
Call toExistingLender
TRE
SetupCompletion
K16 & OS1Searches
Call toBorrower
ClientAccounting
Registrationof Charge
Review of Title
InformationDocument
Service Offerings - REMORTGAGE
Legal Indexing & Categorising
New Business CompletionPost -
CompletionPre-completion
Only company to be COPC (Customer
Operations Performance Centre – Quality
certification for Back office operations) certified
in the Conveyancing Practice
Business Benefits
? 15% Increase in the Case Volume
? 4% Savings per year with Six Sigma Project & Lean Methodology
? Increase in the number of Instructing Lenders for Remortgage
? Reduced Case Length (Days for Completion)
? Increased Conversion Rate from Prospects to Clients
Client Speaks
“I would like to say how impressed we
are with the Vischen system designed by HCL to assist HCL and us with the Offshore
Process. It has provided invaluable data to CPL and greatly enhanced our MI on the legal tasks Offshored.
With the improved Vischen system just installed, we believe this will only improve the data information collected and
workflow allocation to the offshore team greatly.
Many thanks for the hard work to the IT specialists at HCL.”
“It was clear even at this early stage that your primary
interest was in creating a partnership based on Joint ownership of our overall business objectives, rather than simply
the performance of pre-identified administrative routines to pre-agreed contractual service levels.
This is best epitomised by the Performance Management Software your team designed and built, at no cost to us, and applied across the
whole business. This gave us greater visibility of the effectiveness of workflow handling in both
India and the UK.”
Offshore Manager, UK based leading Conveyancing Firm
Managing Director, UK based Conveyancing Firm
Give your Organisation the advantage of HCL's Conveyancing solutions. To schedule a meeting or to set up a pilot, mail:
Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?
www.hcltech.com www.hclbpo.com
