HCI and Innovation

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HCI and Innovation

Abstract

The user-centered design (UCD) process in HCI has

recently been criticized for not delivering breakthrough

innovations in technology. In this paper we considerthis critique through a literature review and two case

studies of innovation. Our conclusions suggest that

there is nothing wrong with the attitude of user-

centered design which has probably been present in all

major innovations down the centuries. Rather, the

practice of UCD in HCI lacks attention to business

factors and long term uptake of technology in society.

This compromises its impact on products and should be

incorporated into the study of HCI itself.

Keywords

HCI, STS, innovation, digital photography,

audiophotography, family album, business factors.

ACM Classification Keywords

K.2 History of computing - Systems. People. K.1 The

computer industry Markets. Standards. K.4.0

Computers and society General.

General Terms

Design.

Introduction

Something is wrong in HCI. No question about it. But

what is wrong and how can it be fixed? These are the

questions we will try to answer in this paper. To do so

will require taking a longer and wider view of

Copyright is held by the author/owner(s).

CHI 2011, May 712, 2011, Vancouver, BC, Canada.

ACM 978-1-4503-0268-5/11/05.

David M. Frohlich

Digital World Research Centre

University of Surrey, UK

[email protected]

Risto Sarvas

Helsinki Institute for Information

Technology HIIT

Aalto University, Finland

[email protected]

CHI 2011 Session: Innovation & Design May 712, 2011 Vancouver, BC, Canada

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HCI and Innovation

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