HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 –...
Transcript of HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 –...
HCAHPS – Patient Satisfaction
Patient Satisfaction - HCAHPSJanuary 2017 – December 2017
BHSF andUSNWR “Honor Roll” 2018-19 Hospitals
Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible)
Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health South Florida average compared to U.S. News’ America’s Best Honor Roll Hospitals
93
86 86 8685 84
83 83 83 83 8281 81
8079
78
76 7574 73
68
National Average: 73
More Likely to Respond to Your Needs
Patient Satisfaction - HCAHPSJanuary 2017 – December 2017
BHSF compared to other Miami-Dade and Monroe Hospitals
Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible
Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health hospitals compared to hospitals located in Miami-Dade or Monroe Counties
90
78 7775
7370 69 69 69 69 69 68
66 6664
63 62 62 6160 59
49
National Average: 73
More Likely to Respond to Your Needs
Patient Satisfaction - HCAHPSJanuary 2017 – December 2017
BHSF roll-up andUSNWR “Honor Roll” 2018-19 Hospitals
Average of Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible) and Percent of Patients who reported
YES, they would definitely recommend the hospital
Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health South Florida average compared to U.S. News’ America’s Best Honor Roll Hospitals
92
8584
8382 82
81 81 81 8180 80
78 7877
7574
7372
71
65
National Average: 73
More Likely to Respond to Your Needs
Patient Satisfaction - HCAHPSJanuary 2017 – December 2017
Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health hospitals compared to hospitals located in Miami-Dade or Monroe Counties
BHSF hospitals compared to other Miami-Dade and Monroe Hospitals
Average Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible) and Percent of Patients who reported
YES, they would definitely recommend the hospital
91
76 7573 73
68 68 68 68 68 67 6765 65 65
63 6260 59 58 58
45
More Likely to Respond to Your Needs
National Average: 73
National Quality Measures
Source: HospitalSafetyScore.org: Fall 2018 report card.As a designated critical access hospital, MH and FCH are not scored.
Due to the Leapfrog methodology and exclusions of publicly available data, the Leapfrog Group Hospital Safety Grade is not applicable to Lower Keys Medical CenterData is not reported for UHealth (formerly known as University of Miami)
More Likely to Respond to Your Needs
Source: HospitalSafetyScore.org: Fall 2018 report card.As a designated critical access hospital, MH and FCH are not scored.
Data is not reported for University of Michigan Hospitals and Health Centers.
More Likely to Respond to Your Needs
CMS Timely & Effective Care MeasuresJanuary 2017 – December 2017
BHSF Hospitals Compared to USNWR “Honor Roll”
Source: www.medicare.gov published: October 31, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
53.8%
42.9%
37.5% 36.4% 35.7% 35.7% 35.3%33.3%
30.8% 30.8% 29.4% 28.6% 28.6% 28.6% 28.6%26.7%
25.0%23.1%
21.4%18.8% 18.8%
15.4% 14.3% 13.3% 12.5% 11.8%
7.1% 7.1%
CMS Timely & Effective Care MeasuresJanuary 2017 – December 2017
BHSF Hospitals Compared to Other Miami-Dade and Monroe Hospitals
Source: www.medicare.gov published: October 31, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
Data not Available for Uhealth.
61.5% 61.5% 61.5% 60.0%
53.8% 53.3%50.0%
37.5% 36.4% 35.7% 35.7% 35.7% 35.7%33.3% 33.3% 33.3%
26.7% 25.0%
16.7% 15.4%
6.7%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
9.4%
7.3%6.2%
8.3% 8.0%7.2%
9.1%
7.2%
20.3% 20.3%21.3%
19.1% 19.4%
18.1%
19.6%18.7%
BETH BHM DH FCH HH MH SMH WKBH
Chronic Obstructive Pulmonary Disease (COPD)July 2014 - June 2017
Mortality Readmission
Readmission Nat’l. Avg. 19.6%
Mortality Nat’l. Avg. 8.3%
Source: www.medicare.gov published annually: July 25, 2018.Readmissions not published: DH and WKBH. Readmissions and Mortality not published: FCH and MH.
Bethesda Hospital East and Bethesda Hospital West reported under same license.
12.4%
15.1%
14.0%12.8%
12.0%
13.9%
16.1%
15.3%
16.3%
14.2%
BETH BHM DH HH SMH WKBH
Heart Attack (AMI)July 2014 - June 2017
Mortality Readmission
Readmission Nat’l. Avg. 16.0%
Mortality Nat’l. Avg. 13.2%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
14.0%13.5%
12.3%
14.9%14.3%
14.7% 14.7%
11.1%
15.6% 15.3% 16.0%16.5%
15.5%15.0%
18.0%
16.6%
BETH BHM DH FCH HH MH SMH WKBH
PneumoniaJuly 2014 - June 2017
Mortality Readmission
Readmission Nat’l. Avg. 16.7%
MortalityNat’l. Avg. 15.7%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
Number of cases too small: FCH and MH.
14.8%
12.8%13.4% 13.5%
14.8%
12.9%
11.7%
14.0%
11.6% 11.4%
12.2%12.7%
BETH BHM DH HH SMH WKBH
StrokeJuly 2014 - June 2017
Mortality Readmission
Mortality Nat’l. Avg. 14.3%
ReadmissionNat’l. Avg. 11.9%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
Not reported: DH, FCH, HH, MH, and WKBH.
4.3%
2.…
3.3%
12.2%12.7%
14.2%
BETH BHM SMH
Coronary Artery Bypass Graft (CABG)July 2014 - June 2017
Mortality Readmission
Readmission Nat’l. Avg. 13.2%
Mortality Nat’l. Avg. 3.1%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
Number of cases too small: MH and WKBH.
2.0%1.9%
1.7%
2.4%
2.6% 2.7%
3.2%
3.4%
3.9%
4.5%
3.9% 3.9%
BETH BHM DH FCH HH SMH
Hip and Knee SurgeryComplications: April 2014 - March 2017
Readmissions: July 2014 - June 2017
Complications Readmission
Readmission Nat’l. Avg. 4.2%
Complications Nat’l. Avg. 2.6%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
12.0%11.4%
8.4%
14.9%
10.7% 11.0%
12.9%
10.4%
23.2%
20.3%
21.7%22.7% 22.3%
20.0%20.8%
22.0%
BETH BHM DH FCH HH MH SMH WKBH
Congestive Heart Failure (CHF)July 2014 - June 2017
Mortality Readmission
Readmission Nat’l. Avg. 21.7%
Mortality Nat’l. Avg. 11.7%
Source: www.medicare.gov published annually: January, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
Not Reported: DH, HH, and WKBH.
15.6%
16.7%
17.5%
16.0%
17.1%
BETH BHM FCH MH SMH
Rate of Hospital Visits for Outpatient Colonoscopy Patients
January 2016 - December 2016Rate per 1,000 Colonoscopies
Nat’l. Rate Colonoscopies 16.4%
Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
14.0%
15.6%
15.8%
15.3%
15.7%
14.6%
15.4%
16.1%
BETH BHM DH FCH HH MH SMH WKBH
30-Day Hospital-Wide ReadmissionsJuly 2016 - June 2017
Hospital-Wide Readmissions
All cause hospital-wide readmissions Nat’l. Rate 15.3%
Source: www.medicare.gov published: Quarterly October 31, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.
5- Results are not available for this reporting period
12- This measure does not apply to this hospital for this reporting period
13- Results cannot be calculated for this reporting period
National Average BHMBeth.
Hosp. East DH FCH HH MH SMH WKBH
1.0 1.206 1.237 1.625 NA⑫ 0.870 NA⑬ 0.580 1.938
National Average BHMBeth.
Hosp. East DH FCH HH MH SMH WKBH
1.0 1.825 1.736 0.906 NA⑫ 0.899 NA⑬ 0.580 1.938
National Average BHMBeth.
Hosp. East DH FCH HH MH SMH WKBH
1.0 1.388 1.073 0.000 NA⑤ 1.871 NA⑬ 0.560 0.832
National Average BHMBeth.
Hosp. East DH FCH HH MH SMH WKBH
1.0 NA⑬ 0.854 NA⑬ NA⑤ NA⑬ NA⑫ NA⑬ NA⑬
National Average BHMBeth.
Hosp. East DH FCH HH MH SMH WKBH
1.0 1.100 1.134 1.579 NA⑤ 1.542 NA⑬ 0.359 0.360
National Average BHMBeth.
Hosp. East DH FCH HH MH SMH WKBH1.0 0.753 0.667 0.648 NA⑤ 0.552 NA⑬ 0.437 0.931
MRSA (Bloodstream infections)
Clostridium difficile (C.diff - intestinal infection)
Surgical site infection from abdominal hysterectomy (SSI: Hysterectomy)
Healthcare-Associated Infections
Central line-associated bloodstream infections (CLABSI) - ICUs and Select Wards
Catheter-associated urinary tract infection (CAUTI) - ICUs and Select Wards
Surgical site infection from colon surgery (SSI: Colon)
January 2017 - December 2017