HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 –...

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Transcript of HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 –...

Page 1: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients
Page 2: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

HCAHPS – Patient Satisfaction

Page 3: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Patient Satisfaction - HCAHPSJanuary 2017 – December 2017

BHSF andUSNWR “Honor Roll” 2018-19 Hospitals

Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible)

Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health South Florida average compared to U.S. News’ America’s Best Honor Roll Hospitals

93

86 86 8685 84

83 83 83 83 8281 81

8079

78

76 7574 73

68

National Average: 73

More Likely to Respond to Your Needs

Page 4: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Patient Satisfaction - HCAHPSJanuary 2017 – December 2017

BHSF compared to other Miami-Dade and Monroe Hospitals

Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible

Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health hospitals compared to hospitals located in Miami-Dade or Monroe Counties

90

78 7775

7370 69 69 69 69 69 68

66 6664

63 62 62 6160 59

49

National Average: 73

More Likely to Respond to Your Needs

Page 5: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Patient Satisfaction - HCAHPSJanuary 2017 – December 2017

BHSF roll-up andUSNWR “Honor Roll” 2018-19 Hospitals

Average of Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible) and Percent of Patients who reported

YES, they would definitely recommend the hospital

Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health South Florida average compared to U.S. News’ America’s Best Honor Roll Hospitals

92

8584

8382 82

81 81 81 8180 80

78 7877

7574

7372

71

65

National Average: 73

More Likely to Respond to Your Needs

Page 6: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Patient Satisfaction - HCAHPSJanuary 2017 – December 2017

Source: HospitalConpare.hhs.gov, published July 2018 of surveys collected October 2016 – September 2017Baptist Health hospitals compared to hospitals located in Miami-Dade or Monroe Counties

BHSF hospitals compared to other Miami-Dade and Monroe Hospitals

Average Percent of patients who gave their hospital a score of “9” or “10” (on a scale of 0-10, where “10” is the best hospital experience possible) and Percent of Patients who reported

YES, they would definitely recommend the hospital

91

76 7573 73

68 68 68 68 68 67 6765 65 65

63 6260 59 58 58

45

More Likely to Respond to Your Needs

National Average: 73

Page 7: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

National Quality Measures

Page 8: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: HospitalSafetyScore.org: Fall 2018 report card.As a designated critical access hospital, MH and FCH are not scored.

Due to the Leapfrog methodology and exclusions of publicly available data, the Leapfrog Group Hospital Safety Grade is not applicable to Lower Keys Medical CenterData is not reported for UHealth (formerly known as University of Miami)

More Likely to Respond to Your Needs

Page 9: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: HospitalSafetyScore.org: Fall 2018 report card.As a designated critical access hospital, MH and FCH are not scored.

Data is not reported for University of Michigan Hospitals and Health Centers.

More Likely to Respond to Your Needs

Page 10: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

CMS Timely & Effective Care MeasuresJanuary 2017 – December 2017

BHSF Hospitals Compared to USNWR “Honor Roll”

Source: www.medicare.gov published: October 31, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

53.8%

42.9%

37.5% 36.4% 35.7% 35.7% 35.3%33.3%

30.8% 30.8% 29.4% 28.6% 28.6% 28.6% 28.6%26.7%

25.0%23.1%

21.4%18.8% 18.8%

15.4% 14.3% 13.3% 12.5% 11.8%

7.1% 7.1%

Page 11: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

CMS Timely & Effective Care MeasuresJanuary 2017 – December 2017

BHSF Hospitals Compared to Other Miami-Dade and Monroe Hospitals

Source: www.medicare.gov published: October 31, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

Data not Available for Uhealth.

61.5% 61.5% 61.5% 60.0%

53.8% 53.3%50.0%

37.5% 36.4% 35.7% 35.7% 35.7% 35.7%33.3% 33.3% 33.3%

26.7% 25.0%

16.7% 15.4%

6.7%

Page 12: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

9.4%

7.3%6.2%

8.3% 8.0%7.2%

9.1%

7.2%

20.3% 20.3%21.3%

19.1% 19.4%

18.1%

19.6%18.7%

BETH BHM DH FCH HH MH SMH WKBH

Chronic Obstructive Pulmonary Disease (COPD)July 2014 - June 2017

Mortality Readmission

Readmission Nat’l. Avg. 19.6%

Mortality Nat’l. Avg. 8.3%

Page 13: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Readmissions not published: DH and WKBH. Readmissions and Mortality not published: FCH and MH.

Bethesda Hospital East and Bethesda Hospital West reported under same license.

12.4%

15.1%

14.0%12.8%

12.0%

13.9%

16.1%

15.3%

16.3%

14.2%

BETH BHM DH HH SMH WKBH

Heart Attack (AMI)July 2014 - June 2017

Mortality Readmission

Readmission Nat’l. Avg. 16.0%

Mortality Nat’l. Avg. 13.2%

Page 14: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

14.0%13.5%

12.3%

14.9%14.3%

14.7% 14.7%

11.1%

15.6% 15.3% 16.0%16.5%

15.5%15.0%

18.0%

16.6%

BETH BHM DH FCH HH MH SMH WKBH

PneumoniaJuly 2014 - June 2017

Mortality Readmission

Readmission Nat’l. Avg. 16.7%

MortalityNat’l. Avg. 15.7%

Page 15: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

Number of cases too small: FCH and MH.

14.8%

12.8%13.4% 13.5%

14.8%

12.9%

11.7%

14.0%

11.6% 11.4%

12.2%12.7%

BETH BHM DH HH SMH WKBH

StrokeJuly 2014 - June 2017

Mortality Readmission

Mortality Nat’l. Avg. 14.3%

ReadmissionNat’l. Avg. 11.9%

Page 16: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

Not reported: DH, FCH, HH, MH, and WKBH.

4.3%

2.…

3.3%

12.2%12.7%

14.2%

BETH BHM SMH

Coronary Artery Bypass Graft (CABG)July 2014 - June 2017

Mortality Readmission

Readmission Nat’l. Avg. 13.2%

Mortality Nat’l. Avg. 3.1%

Page 17: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

Number of cases too small: MH and WKBH.

2.0%1.9%

1.7%

2.4%

2.6% 2.7%

3.2%

3.4%

3.9%

4.5%

3.9% 3.9%

BETH BHM DH FCH HH SMH

Hip and Knee SurgeryComplications: April 2014 - March 2017

Readmissions: July 2014 - June 2017

Complications Readmission

Readmission Nat’l. Avg. 4.2%

Complications Nat’l. Avg. 2.6%

Page 18: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

12.0%11.4%

8.4%

14.9%

10.7% 11.0%

12.9%

10.4%

23.2%

20.3%

21.7%22.7% 22.3%

20.0%20.8%

22.0%

BETH BHM DH FCH HH MH SMH WKBH

Congestive Heart Failure (CHF)July 2014 - June 2017

Mortality Readmission

Readmission Nat’l. Avg. 21.7%

Mortality Nat’l. Avg. 11.7%

Page 19: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: January, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

Not Reported: DH, HH, and WKBH.

15.6%

16.7%

17.5%

16.0%

17.1%

BETH BHM FCH MH SMH

Rate of Hospital Visits for Outpatient Colonoscopy Patients

January 2016 - December 2016Rate per 1,000 Colonoscopies

Nat’l. Rate Colonoscopies 16.4%

Page 20: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published annually: July 25, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

14.0%

15.6%

15.8%

15.3%

15.7%

14.6%

15.4%

16.1%

BETH BHM DH FCH HH MH SMH WKBH

30-Day Hospital-Wide ReadmissionsJuly 2016 - June 2017

Hospital-Wide Readmissions

All cause hospital-wide readmissions Nat’l. Rate 15.3%

Page 21: HCAHPS – Patient Satisfaction · 2019-03-14 · Patient Satisfaction - HCAHPS. January 2017 – December 2017. BHSF and. USNWR “Honor Roll ” 2018-19 Hospitals. Percent of patients

Source: www.medicare.gov published: Quarterly October 31, 2018.Bethesda Hospital East and Bethesda Hospital West reported under same license.

5- Results are not available for this reporting period

12- This measure does not apply to this hospital for this reporting period

13- Results cannot be calculated for this reporting period

National Average BHMBeth.

Hosp. East DH FCH HH MH SMH WKBH

1.0 1.206 1.237 1.625 NA⑫ 0.870 NA⑬ 0.580 1.938

National Average BHMBeth.

Hosp. East DH FCH HH MH SMH WKBH

1.0 1.825 1.736 0.906 NA⑫ 0.899 NA⑬ 0.580 1.938

National Average BHMBeth.

Hosp. East DH FCH HH MH SMH WKBH

1.0 1.388 1.073 0.000 NA⑤ 1.871 NA⑬ 0.560 0.832

National Average BHMBeth.

Hosp. East DH FCH HH MH SMH WKBH

1.0 NA⑬ 0.854 NA⑬ NA⑤ NA⑬ NA⑫ NA⑬ NA⑬

National Average BHMBeth.

Hosp. East DH FCH HH MH SMH WKBH

1.0 1.100 1.134 1.579 NA⑤ 1.542 NA⑬ 0.359 0.360

National Average BHMBeth.

Hosp. East DH FCH HH MH SMH WKBH1.0 0.753 0.667 0.648 NA⑤ 0.552 NA⑬ 0.437 0.931

MRSA (Bloodstream infections)

Clostridium difficile (C.diff - intestinal infection)

Surgical site infection from abdominal hysterectomy (SSI: Hysterectomy)

Healthcare-Associated Infections

Central line-associated bloodstream infections (CLABSI) - ICUs and Select Wards

Catheter-associated urinary tract infection (CAUTI) - ICUs and Select Wards

Surgical site infection from colon surgery (SSI: Colon)

January 2017 - December 2017