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KEEP TRACK OFTHE TRENDSINSIGHTS FROM THE EXPERTSThe 2014 Hays Salary Guide: Salary & Recruiting Trends
GET READY FOR THE HIRINGTURNAROUND
Recent business surveys and jobs advertising data have all pointed to a turnaround in hiring. After a few bumpy years and the fading of the mining investment boom, it seems that employers now feel more positive about hiring in 2014-15. But as recruitment activity increases, that old threat of a skills shortage again looms.
It’s quite a paradox; for some job functions there is still a surplus of candidates yet in others, often those that require highly-skilled and experienced professionals, there is a shortage of suitable talent.
While this can cause obvious and understandable frustration amongst sections of the talent pool, those with the skills in demand are again starting to receive multiple offers and even counter offers.
But despite this, in most cases base salaries remain stable. This is unsurprising given that cost pressure and the desire to do more with less remain dominant concerns.
So too does the need for a flexible workforce, although permanent job numbers are starting to rise for highly-skilled candidates as employers want to secure skills they cannot do without.
When the pressure is on to hire great people, it’s easy to make the mistake of bringing in the right skills above the right culture fit. Getting the hiring right will make retaining and developing great people much easier, which is why ongoing candidate engagement is so important to us at Hays. The relationships we build with both our candidates and clients mean that we see the whole picture – from all angles.
With candidate confidence returning it will be more likely that candidates are willing to move in the next 12 months. Why not talk to us when you are next looking to access the most comprehensive, current and global network of talent?
Nick Deligiannis
Managing Director, Hays Australia & New Zealand
THANK YOU
Hays would like to express our gratitude to all those organisations that participated in our online survey and provided such invaluable feedback, which we feel has contributed to making this the most accurate and up to date survey of its kind in Australia and New Zealand. This year’s results are based on a survey of more than 2,500 employers. A list of all contributors who kindly gave their permission to be named as participants can be found on our website.
This Guide is reproduced in full in PDF format and can be requested from our website – hays.com.au and hays.net.nz
FEEDBACK
We welcome any feedback or comments regarding this guide whether positive or negative to ensure that it continues to be relevant to Australian and New Zealand organisations across all industries. Please address any suggestions to your local Hays office or to: Hays, Level 11, Chifley Tower, 2 Chifley Square, Sydney NSW 2000. E: [email protected]
DISCLAIMER
The Hays Salary Guide is representative of a value added service to our clients, prospective clients and candidates. Whilst every care is taken in the collection and compilation of data, the guide is interpretive and indicative, not conclusive.
Therefore information should be used as a guideline only and should not be reproduced in total or by section without written prior permission from Hays.
2014 Hays Salary Guide | 3
4 | 2014 Hays Salary Guide
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THE SKILLSSHORTAGECHALLENGE ARE YOURPLANS INPLACE?
2014 Hays Salary Guide | 5
As part of our Hays Salary Guide, every year we survey employers to gather their views on salary policy, recruitment trends and economic outlook. This year’s insights reveal an environment where 41% see a more positive economic outlook on the horizon. 66% expect their levels of business activity to increase in the year ahead, and 63% have already seen an increase in business activity over the 12 months prior to the survey. Perhaps that is why overtime increased in 31% of organisations over the same period.
This supports an emerging trend; the desire to do more with less. So too does the focus on curbing costs, which salaries were not immune from. Of the total employer group, 9% have no plans to increase salaries in the 12 months ahead (up from 8% last year) and 12% did not award any increases in their last review, also up 1% year-on-year.
When they next review, a massive 64% of employers plan salary increases of less than 3%, up from 57% last year. And while 27% of employers off ered increases between 3 and 6% when they last reviewed, only 24% will do so when they next review.
There are few instances of generous salary increases; just 4% of employers increased salaries by more than 6% in their last review, and 3% intend to do so in their next review. Clearly, large salary increases will not be bountiful in 2014-2015.
Candidates have slightly higher expectations for their next salary increase. When asked, 12% expect an increase above 6% and 27% expect an increase between 3 and 6%. Almost half (48%) expect to receive an increase of less than 3% while the fi nal 13% expect no increase in their next review.
When asked about permanent headcount over the next 12 months, 34% of surveyed employers say it will increase, 51% say it will remain the same and 15% will make decreases. Refl ecting on the past 12 months, 34% of employers increased permanent headcount, 43% kept it on hold and 23% decreased numbers.
Of those employers planning to hire, 79% say the roles will be full-time (down from 83% in 2013), 25% will increase their use of temporary/contract staff (up from 17% in 2013), 16% plan more part-time staff (20% in 2013) and 15% more casual staff (14% in 2013).
By sector, 56% of employers predict permanent headcount growth in their marketing department. In addition, 42% expect to increase headcount in their engineering and operational management departments, while 37% will increase their information technology and sales headcounts. Headcounts in project management (35%) and human resources (31%) departments will also rise.
A large 62% of employers intend to keep their accountancy and fi nance headcount unchanged, while 24% plan increases.
As an indicator of the preference for a fl exible workforce, 21% of employers now use temporary and contract staff on an ongoing basis, up from 19% last year. And while 71% expect their use of temporary and contract staff to remain the same, 16% said it will increase.
In terms of skills shortages, 58% of those surveyed said that the eff ectiveness of their operations would be impacted by not fi nding the right skills for their business. In skill-short areas, 64% of employers would consider employing or sponsoring a qualifi ed overseas candidate.
The largest area of skills shortage appears to be junior to mid management talent in both operations and accountancy and fi nance. This is followed by junior to mid management talent for technical, sales and marketing, IT and engineering roles.
When it comes to attracting the best candidates, 37% of employers said career path and development was the most critical, although only 9% say their organisation is publicly perceived as off ering such opportunities.
Furthermore 42% said it is an individual’s ‘fi t’ with the company’s vision, culture and values that has the greatest impact on their employment brand, but only 23% said they are perceived as getting this right. 60% said their organisation has a diversity policy for hiring new staff .
6 | 2014 Hays Salary Guide
SALARY INCREASES
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1. Average % increases from last reviews: across all industries
For specifi c industries:
12%Nil
57%Less than 3%
27%From 3% to 6%
3%From 6% to 10%
1%More than 10%
Advertising & Media
Construction, Property & Engineering
Financial Services
Hospitality, Travel & Entertainment
IT & Telecommunications
Manufacturing
Professional Services
Public Sector
Retail
Transport & Distribution
Other
15
22
9
10
13
11
14
8
10
8
10
55
47
51
67
54
61
46
63
70
62
62
20 10
25
34
23
26
25
31
28
17
29
25
4
4
6
2
6
1
3
2
2
1
1
23
Resources & Mining
52 23
2
3
1
3
1
2014 Hays Salary Guide | 7
SALARY INCREASES
2. When you next review, by what percentage do you intend to increase salaries? across all industries
For specifi c industries:
9%Nil
64%Less than 3%
24%From 3% to 6%
2%From 6% to 10%
1%More than 10%
Advertising & Media
Construction, Property & Engineering
Financial Services
Hospitality, Travel & Entertainment
IT & Telecommunications
Manufacturing
Professional Services
Public Sector
Retail
Transport & Distribution
Other
5
11
7
4
12
9
5
12
60
64
54
77
58
66
519
709
79
62
709
25 10
22
35
17
2
24
23
Resources & Mining
18 62 20
32
21
15
24
20
2
4
6
11
8
1
1
1
11
8 | 2014 Hays Salary Guide
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CANDIDATE SALARY EXPECTATIONS
In a separate survey we also asked our candidates what their expected salary increases were
In your next review, what percentage increase do you expect to receive? across all industries
For specifi c industries:
13%Nil
48%Less than 3%
27%From 3% to 6%
8%From 6% to 10%
4%More than 10%
Advertising & Media
Construction, Property & Engineering
Financial Services
Hospitality, Travel & Entertainment
IT & Telecommunications
Manufacturing
Professional Services
Public Sector
Retail
Transport & Distribution
Other
9
14
10
10
22
10
36
40
51
60
35
58
53
56
16
6
57
50
49
9
6
17
55
27
22 8 9
30
29
26
17
25
11
13
28
25 13 6
28
4
4
2
2
13 6
7 7
3 3
Resources & Mining
18 38 32 9
3
3
2014 Hays Salary Guide | 9
BENEFITS
STAFFING
3. Does your company off er fl exible salary packaging?
Of those who answered yes, the following benefi ts were indicated as being commonly off ered to...
All employees More than 50% Less than 50% Few employees
Car 15% 7% 23% 55%
Bonuses 30% 15% 20% 35%
Private health insurance 38% 5% 7% 50%
Parking 32% 13% 18% 37%
Salary sacrifi ce 55% 9% 12% 24%
Above mandatory superannuation 42% 6% 7% 45%
Private expenses 12% 5% 12% 71%
Other 31% 6% 8% 55%
78%YES
22%NO
4. Over the last 12 months, have permanent staff levels in your department... across all departments
23%Decreased
43%Remained the same
34%Increased
For specifi c departments:
Accountancy & Finance
Distribution
Engineering
Human Resources
Information Technology
Marketing
Operational Management
Project Management
Purchasing/Procurement
Sales
18
10
31
20
29
31
26
33
31
23
54
71
30
43
31
33
39
30
46
46
28
19
39
37
40
36
35
37
23
31
10 | 2014 Hays Salary Guide
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STAFFING
5. Over the coming year, do you expect permanent staff levels to... across all departments
For specifi c departments:
6. If you expect staffi ng levels to increase, please specify how:
Note: Multiple choices permitted.
Full time/permanent staff
79%
Temporary/contractors
(through an employment consultancy)
25%
Employment of casual staff (on your payroll)
15%
Employment of part-time staff
16%
Job sharing
3%
Mixture, other (inc. overseas recruitment,
acquisitions)
2%
15%Decrease
51%Remain the same
34%Increase
Accountancy & Finance
Distribution
Engineering
Human Resources
Information Technology
Marketing
Operational Management
Project Management
Purchasing/Procurement
Sales
14
19
9
16
20
5
15
22
27
12
62
62
49
53
43
39
43
43
50
51
24
19
42
31
37
56
42
35
23
37
2014 Hays Salary Guide | 11
STAFFING
For specifi c departments:
7. How often do you employ temporary/contract staff ? across all departments
21%Regular ongoing
basis
44%Special projects/
workloads
35%Exceptional
circumstances/never
Accountancy & Finance
Distribution
Engineering
Human Resources
Information Technology
Marketing
Operational Management
Project Management
Purchasing/Procurement
Sales
12
53
23
20
25
19
29
33
23
12
40
33
50
48
52
50
38
45
35
36
48
14
27
32
23
31
33
22
42
52
12 | 2014 Hays Salary Guide
STAFFING
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For specifi c departments:
8. In the next 12 months, do you expect your use of temporary/contract staff to... across all departments
13%Decrease
71%Remain the same
16%Increase
Accountancy & Finance
Distribution
Engineering
Human Resources
Information Technology
Marketing
Operational Management
Project Management
Purchasing/Procurement
Sales
10
14
12
14
19
14
15
12
23
8
80
72
63
71
59
67
69
51
58
83
10
14
25
15
22
19
16
37
19
9
2014 Hays Salary Guide | 13
SKILL SHORTAGES
9a. Do you think that skill shortages are likely to impact the eff ective operation of your business/department?
42%No
41%Yes - in a minor way
17%Yes - signifi cantly
9b. In skill-short areas, would you consider employing or sponsoring a qualifi ed overseas candidate?
10. For which areas have you recently found it diffi cult to recruit?
64%YES
36%NO
Junior to mid
management
Senior
management
Junior to mid
management
Senior
management
Accountancy & Finance 14% 7% Operations 14% 8%
Distribution 3% 1% Purchasing 4% 1%
Engineering 9% 7% Sales & Marketing 12% 7%
Human Resources 4% 2% Technical 13% 8%
IT 11% 5% Other 8% 4%
14 | 2014 Hays Salary Guide
WORK PRACTICES
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11. Does your workplace allow for fl exible work practices?
84%YES
16%NO
12. If yes, which practices do you currently off er?*
Flexible leave options
Career breaks Phased retirement
Flexible working hours
81%
Part time employment
80%
Flex-place
59%
Job sharing
34%
42%
24%16%
13. Has overtime/extra hours in your organisation over the last 12 months...
If increased, by how much?
11%Decreased
58%Remained the same
31%Increased
*Multiple choices permitted.
5 hours or less Between 5-10 hours More than 10 hours
Per Week 40% 34% 8%
Month End 19% 23% 24%
Year End 10% 14% 37%
2014 Hays Salary Guide | 15
WORK PRACTICES
14. For non-award staff in your organisation, is overtime/extra hours worked...
15. Is it your policy to counter-off er staff when they resign?
Of those you counter-off ered, on average, did they....
35%Paid
65%Unpaid
66%No
33%Sometimes
1%Yes
16. Over the last 12 months has your staff turnover rate:
20%Decreased
55%Remained the same
25%Increased
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
1%
Stay less than 3 months
19%
Stay 3-12 months
35%
Stay longer than 12 months
45%
Leave anyway
16 | 2014 Hays Salary Guide
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DIVERSITY
17. Does your organisation have a diversity policy for hiring new staff ?
If yes, do you think the people who hire in your organisation generally adhere to it?
60%YES
87%YES
40%NO
13%NO
2014 Hays Salary Guide | 17
EMPLOYER BRANDING
18. How important do you think the following factors are for an employer brand and how well do you think
your organisation is perceived on the same criteria?
Level of importance
Organisational perception
Career path/training & development
An individual’s ‘fi t’ with the company’s vision, culture and values
People’s direct/indirect experience of the company
Salary and benefi ts
Work/life balance
1
1
1
1
1
3
4
9
3
3
13
15
33
23
16
46
38
41
53
47
4
3
2
3
3
16
11
9
13
13
38
26
34
41
29
33
37
42
37
39
37
42
16
20
33
9
23
13
6
16
Poor
No impact
Okay
Minor impact
Good
Some impact
Very Good
Signifi cant impact
Excellent
Major impact
18 | 2014 Hays Salary Guide
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ECONOMIC OUTLOOK
19. In the past 12 months, has business activity...
15%Decreased
22%Remained the same
63%Increased
20. In the next 12 months, do you envisage business activity: across all industries
7%Decreasing
27%Remaining the same
66%Increasing
For specifi c industries:
Advertising & Media
Construction, Property & Engineering
Financial Services
Hospitality, Travel & Entertainment
IT & Telecommunications
Manufacturing
Professional Services
Public Sector
Retail
Transport & Distribution
Other
6
4
2
13
3
4
3
3
7
279
20
14
149
33
33
34
11
23
26
94
64
76
84
77
54
Resources & Mining
14 39 47
64
62
86
74
67
2014 Hays Salary Guide | 19
ECONOMIC OUTLOOK
21. What are the key factors driving your business activity?
Current economic conditions
Projects driven by government
Capex investments
Consumer/business confi dence
Currency/forex rates
Interest rates 49
51
14
41
27
5
42
33
42
32
37
40
9
16
44
27
36
55
None Some Signifi cant
22. Do you see the general outlook for the economy in the forthcoming 6-12* months as...
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
13%Weakening
46%Static
41%Strengthening
*This data was collected during March 2014.
HOW TO NAVIGATE THIS GUIDE
20 | 2014 Hays Salary Guide
SALA
RY IN
FOR
MAT
ION
: SA
LA
RIE
S &
SE
CT
OR
OV
ER
VIE
WS
Using our salary tables
Salaries are in ‘000. The bold number represents the typical salary. The number(s) underneath represent the salary range. Refer to the notes section under the salary table to determine if superannuation or other benefits are included. All salaries are represented in local currencies.
Head of HR
Sydney300 Typical salary220 - 400 Salary range
The complete Hays 2014 Salary Guide is available as an app free to download from iTunes. Search over 1,000 salaries and find offices in your area.
52 | 2014 Hays Salary Guide
BANKING
76%OF AUSTRALIAN AND NEW ZEALAND EMPLOYERS WITHIN FINANCIAL SERVICES ENVISAGE BUSINESS ACTIVITY INCREASING OVER THE NEXT 12 MONTHS
SALA
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FOR
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ION
: BA
NK
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AUSTRALIA
Australia’s banking and financial services employment market is more dynamic than it has been in years and we expect this to continue in the year ahead.
We have seen several areas of skills shortage develop and predict it will not be long before the stagnant salary levels for many roles need reviewing as competition for candidates in a number of areas intensifies.
A marked increase in permanent hiring, which started during the second half of 2013, gained momentum in the first half of 2014 and we expect this trend to continue. But while permanent hiring has replaced some contract roles, most employers still want a flexible workforce. This has kept demand for contract and temporary candidates high.
The resurgence of the property market in Australia has seen a spike in demand for mortgage lending talent with all the big banks now vying for candidates. Strong sales-focused Mortgage Brokers, Mobile Lenders and branch-based Relationship Managers are sought. Credit Analysts and Mortgage Settlements/Processing staff are also in strong demand.
While salaries are yet to increase for these roles, we expect that continued hiring demand for mortgage candidates will create areas of acute skill shortages. As a result we should see salary increases over the next six to 12 months.
Across banking we are already witnessing an increase in the use of counter offers by employers trying to retain key staff as well as the re-emergence of the sign-on bonus to secure new recruits in selected cases.
Many of the large banks are accessing temporary staff to fill up to 80 to 90 per cent of their back office processing roles, which has driven up hourly rates. The larger banks are using bulk recruitment campaigns to secure sufficient numbers of back office staff, so candidates can expect to be selected via assessment centres.
An acute skill shortage remains in the wealth management sector with high demand for qualified Financial Planners to work for the full range of employers from large banks to boutique financial
institutions. Financial Planners with strong self management super funds experience are in particular demand and therefore able to command a premium on salary.
Paraplanning continues to be a very candidate-short market too so to attract the best candidates employers are offering new hires flexible work arrangements including work from home options.
Salaries are also becoming increasingly competitive for risk and compliance specialists well versed in the changing regulations currently taking place across the financial services industry.
Candidates contemplating a move this year should act sooner rather than later as the higher salaries will only be offered during the period when regulations are changing and organisations need to hit certain regulatory deadlines to embed the associated framework.
We expect leading banking and financial services employers will continue to make gender diversity a goal this year. For top female talent this means ensuring you stay in touch with recruitment consultants and keeping your professional social networks up-to-date.
All candidates should keep in touch with a recruiting expert in the year ahead as salary trends continue to unfold. While salaries have not increased across the board, the signs are there in the form of counter offers, sign-on bonuses, flexible working conditions and emerging areas of skills shortage.
NEW ZEALAND
It has been a mixed year for New Zealand’s banking sector. Increased activity in the residential market created employment opportunities in mortgage broking services. But this activity slowed once the new loan-to-value ratio (LVR) restrictions were introduced by the Reserve Bank. Despite this, continued business and consumer confidence resulted in solid growth for all major players in the industry.
With activity in commercial construction predicted to increase this year, there are still plenty of opportunities in the sector. The main challenge for employers
will be navigating through future interest rate hikes.
Both permanent and temporary hiring activity has increased across the banking sector. Roles have been created in customer relations, relationship management and wealth/investment analysis as banks develop their customer acquisition strategies. Looking ahead, this demand is set to continue.
We saw limited salary movements over the past 12 months, but this is likely to change as competition between the major players heats up and talent becomes a sought after commodity.
2014 Hays Salary Guide | 53
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
BANKING
BRANCH STAFF Teller Customer Service Advisor Branch Supervisor
NSW - Sydney42 45 60
37 - 45 40 - 50 55 - 65
VIC - Melbourne40 43 55
37 - 43 40 - 45 50 - 58
QLD - Brisbane, Gold Coast & Sunshine Coast40 45 60
35 - 45 40 - 50 55 - 65
SA - Adelaide40 45 58
38 - 44 42 - 50 50 - 60
WA - Perth40 45 60
40 - 46 43 - 48 50 - 65
ACT - Canberra38 42 50
35 - 45 36 - 48 45 - 55
TAS - Hobart/Launceston36 38 46
33 - 38 35 - 40 42 - 50
NT - Darwin45 50 60
38 - 44 45 - 55 50 - 65
NZ - Auckland38 42 55
32 - 45 35 - 45 46 - 58
NZ - Christchurch/Wellington36 42 52
35 - 42 34 - 45 46 - 55
Lending Offi cer Branch Manager Regional/District Manager
NSW - Sydney55 85 130
50 - 60 75 - 110 110 - 150
VIC - Melbourne55 80 130
48 - 60 65 - 120 110 - 150
QLD - Brisbane, Gold Coast & Sunshine Coast55 75 130
50 - 60 65 - 90 100 - 150
SA - Adelaide50 77 120
44 - 55 70 - 75 100 - 130
WA - Perth55 75 120
50 - 60 65 - 90 90 - 150
ACT - Canberra60 80 110
50 - 70 60 - 120 80 - 150
TAS - Hobart/Launceston50 80 120
45 - 60 60 - 90 90 - 150
NT - Darwin55 80 120
50 - 60 65 - 120 100 - 130
NZ - Auckland55 85 130
45 - 65 70 - 120 90 - 145
NZ - Christchurch/Wellington57 85 110
45 - 65 75 - 110 90 - 130
54 | 2014 Hays Salary Guide
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
OPERATIONS SUPPORT
Data Entry
Offi cer
Banking/
Operations
Offi cer Securities Offi cer
Mortgage
Settlements
Offi cer
Collections
Offi cer
NSW - Sydney42 45 48 52 50
38 - 45 42 - 48 45 - 50 48 - 55 46 - 55
VIC - Melbourne40 45 45 45 45
40 - 45 40 - 50 45 - 50 45 - 55 45 - 55
QLD - Brisbane, Gold Coast & Sunshine Coast40 45 50 50 50
35 - 42 40 - 48 45 - 55 45 - 55 45 - 55
SA - Adelaide45 45 48 47 45
40 - 44 40 - 48 45 - 52 42 - 52 40 - 48
WA - Perth45 45 50 50 55
40 - 50 44 - 46 42 - 55 42 - 55 48 - 60
ACT - Canberra42 40 45 40 42
40 - 45 38 - 44 37 - 48 38 - 45 38 - 45
TAS - Hobart/Launceston35 35 45 45 42
33 - 38 33 - 36 40 - 50 45 - 50 38 - 45
NT - Darwin45 45 50 50 55
40 - 44 40 - 48 42 - 55 42 - 55 48 - 60
NZ - Auckland38 40 45 45 48
30 - 40 35 - 45 38 - 48 40 - 50 42 - 52
NZ - Christchurch/Wellington35 35 40 40 45
30 - 36 32 - 40 36 - 46 35 - 45 37 - 48
Team Leader/
Supervisor Manager Senior Manager General Manager
NSW - Sydney75 78 120 170
75 - 80 75 - 80 80 - 140 120 - 240
VIC - Melbourne65 75 115 170
60 - 70 65 - 85 100 - 130 130 - 230
QLD - Brisbane, Gold Coast & Sunshine Coast65 75 110 150
60 - 70 60 - 90 90 - 120 110 - 200
SA - Adelaide65 80 90 130
60 - 70 70 - 90 80 - 110 110 - 150
WA - Perth72 80 100 130
60 - 75 75 - 90 80 - 120 110 - 150
ACT - Canberra52 55 80 120
45 - 65 50 - 65 70 - 85 110 - 150
TAS - Hobart/Launceston55 75 90 150
50 - 60 60 - 90 75 - 100 110 - 200
NT - Darwin72 80 100 130
60 - 75 70 - 90 80 - 120 110 - 150
NZ - Auckland60 70 80 125
55 - 65 60 - 75 70 - 90 90 - 140
NZ - Christchurch/Wellington55 60 70 110
45 - 65 50 - 75 65 - 90 90 - 130
2014 Hays Salary Guide | 55
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
RESIDENTIAL LENDING
Mortgage
Assessor
/Credit Analyst
Senior
Mortgage
Assessor
/Credit Analyst
Mobile
Lending
Manager
Senior
Manager
NSW - Sydney60 68 70 110
55 - 65 65 - 70 65 - 80 90 - 120
VIC - Melbourne58 70 70 110
50 - 65 60 - 75 65 - 80 85 - 120
QLD - Brisbane, Gold Coast & Sunshine Coast60 70 70 120
55 - 65 55 - 80 60 - 80 100 - 140
SA - Adelaide49 60 75 90
45 - 55 55 - 65 65 - 85 85 - 100
WA - Perth60 70 75 135
52 - 65 60 - 75 70 - 85 120 - 140
ACT - Canberra55 60 75 90
50 - 60 55 - 65 60 - 90 85 - 100
TAS - Hobart/Launceston49 60 75 90
45 - 52 55 - 65 60 - 90 85 - 100
NT - Darwin60 70 80 135
52 - 65 60 - 75 65 - 85 120 - 140
NZ - Auckland50 57 70 90
45 - 55 55 - 70 60 - 90 70 - 100
NZ - Christchurch/Wellington44 52 70 80
38 - 50 45 - 60 55 - 90 70 - 95
CORPORATE & COMMERCIAL LENDING
Assistant
Relationship
Manager
Relationship
Manager
Senior
Relationship
Manager
Executive
Manager State Manager
Business
Development
Manager
NSW - Sydney70 110 130 165 210 130
65 - 75 95 - 120 120 - 150 150 - 180 180 - 240 120 - 160
VIC - Melbourne70 110 130 160 200 120
60 - 78 95 - 120 120 - 140 150 - 180 150 - 220 110 - 150
QLD - Brisbane, Gold Coast & Sunshine Coast75 110 130 160 220 140
65 - 80 90 - 130 110 - 150 150 - 180 200 - 240 120 - 155
SA - Adelaide70 85 120 135 175 120
60 - 70 75 - 90 100 - 130 120 - 140 130 - 180 100 - 130
WA - Perth70 110 150 165 220 140
60 - 85 90 - 120 120 - 160 150 - 200 195 - 240 125 - 180
ACT - Canberra70 90 115 120 150 120
60 - 85 60 - 110 90 - 120 100 - 150 140 - 200 100 - 150
TAS - Hobart/Launceston65 100 115 150 175 110
60 - 85 85 - 110 110 - 130 130 - 170 150 - 200 90 - 130
NT - Darwin70 85 120 135 175 120
60 - 70 70 - 85 100 - 130 120 - 140 130 - 180 100 - 130
NZ - Auckland62 80 95 120 140 110
60 - 65 70 - 90 80 - 110 90 - 150 120 - 165 80 - 120
NZ - Christchurch/Wellington60 70 80 100 130 100
53 - 65 65 - 80 75 - 100 90 - 140 90 - 150 80 - 105
56 | 2014 Hays Salary Guide
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
ASSET/AUTO FINANCE/FINANCE
Settlements
Offi cer Credit Analyst
Senior
Credit Analyst
Business
Development
Manager
Senior Business
Development
Manager
NSW - Sydney50 60 70 110 130
45 - 54 55 - 65 65 - 80 100 - 120 120 - 140
VIC - Melbourne45 58 70 95 120
40 - 50 50 - 60 60 - 75 80 - 110 110 - 140
QLD - Brisbane, Gold Coast & Sunshine Coast50 60 70 110 130
45 - 55 55 - 65 60 - 80 90 - 120 110 - 150
SA - Adelaide48 60 70 100 125
42 - 50 55 - 62 60 - 75 90 - 110 90 - 130
WA - Perth50 65 70 120 130
42 - 55 60 - 70 65 - 75 90 - 140 110 - 155
ACT - Canberra42 50 65 75 110
40 - 50 46 - 55 63 - 67 65 - 100 90 - 120
TAS - Hobart/Launceston42 50 60 95 110
40 - 50 45 - 55 55 - 65 90 - 110 90 - 120
NT - Darwin50 65 70 120 130
42 - 55 60 - 70 65 - 75 90 - 140 110 - 155
NZ - Auckland50 60 68 90 110
45 - 55 55 - 65 58 - 75 80 - 110 90 - 125
NZ - Christchurch/Wellington50 55 65 85 90
40 - 60 50 - 65 60 - 80 70 - 90 75 - 100
RURAL LENDING
Assistant
Relationship
Manager
Lending/
Relationship
Manager
Senior/District
Relationship
Manager
NSW - Sydney65 90 130
60 - 70 75 - 100 120 - 150
VIC - Melbourne60 85 130
55 - 65 70 - 90 110 - 145
QLD - Brisbane, Gold Coast & Sunshine Coast70 100 150
60 - 80 80 - 110 135 - 170
SA - Adelaide65 85 130
58 - 70 60 - 90 110 - 145
WA - Perth70 100 150
65 - 85 90 - 120 130 - 175
ACT - Canberra60 85 110
55 - 65 75 - 95 90 - 120
TAS - Hobart/Launceston65 100 115
55 - 75 85 - 110 110 - 130
NT - Darwin70 100 150
65 - 85 90 - 120 130 - 175
NZ - Auckland60 85 110
50 - 65 75 - 100 90 - 130
NZ - Christchurch/Wellington55 70 100
50 - 65 60 - 95 70 - 120
2014 Hays Salary Guide | 57
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
SUPERANNUATION Administrator
Senior
Administrator Team Leader Fund Manager Manager
NSW - Sydney50 60 75 130 100
45 - 55 55 - 65 65 - 85 120 - 150 90 - 120
VIC - Melbourne45 55 70 130 100
40 - 50 50 - 60 65 - 80 100 - 140 80 - 120
QLD - Brisbane, Gold Coast & Sunshine Coast50 60 70 130 100
45 - 55 55 - 65 65 - 80 100 - 160 80 - 120
SA - Adelaide46 55 70 120 110
40 - 50 44 - 55 60 - 75 100 - 125 80 - 120
WA - Perth50 55 70 130 100
45 - 55 50 - 65 60 - 80 110 - 140 90 - 110
ACT - Canberra40 42 64 100 75
35 - 45 40 - 45 58 - 72 90 - 110 65 - 90
TAS - Hobart/Launceston40 45 55 100 75
35 - 45 40 - 50 50 - 70 90 - 110 65 - 90
NT - Darwin50 55 70 120 110
45 - 55 44 - 55 60 - 75 100 - 125 80 - 120
NZ - Auckland48 55 65 90 90
42 - 60 47 - 60 50 - 70 75 - 95 75 - 110
NZ - Christchurch/Wellington47 50 60 68 75
47 - 60 47 - 60 50 - 65 55 - 75 65 - 90
SUPERANNUATION ADMINISTRATION
(DEFINED BENEFIT)
Fund
Administrator
Senior
Administrator Team Leader
Administration
Manager Fund Manager
NSW - Sydney58 65 75 100 130
55 - 60 60 - 70 70 - 85 90 - 110 100 - 150
VIC - Melbourne50 60 75 90 130
45 - 55 55 - 65 70 - 80 80 - 95 100 - 140
QLD - Brisbane, Gold Coast & Sunshine Coast50 60 80 100 130
45 - 55 55 - 65 70 - 90 80 - 100 100 - 160
SA - Adelaide45 55 77 100 130
38 - 48 45 - 55 65 - 85 80 - 120 120 - 150
WA - Perth50 55 75 90 130
45 - 55 50 - 60 65 - 85 80 - 110 120 - 150
ACT - Canberra45 50 55 80 100
38 - 50 48 - 52 53 - 58 75 - 85 90 - 120
TAS - Hobart/Launceston40 45 55 80 100
38 - 50 45 - 55 50 - 70 70 - 85 90 - 110
NT - Darwin50 55 77 100 130
45 - 55 45 - 55 65 - 85 80 - 120 120 - 150
NZ - Auckland45 55 62 85 100
40 - 50 48 - 60 55 - 70 70 - 100 85 - 110
NZ - Christchurch/Wellington40 45 55 70 95
37 - 45 38 - 50 47 - 60 60 - 85 85 - 110
58 | 2014 Hays Salary Guide
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
SUPERANNUATION CLIENT SERVICES
Call Centre
Member Services
Senior Member
Services
Senior Member
Services
Team Leader
Team Leader
Call Centre
Manager
Call Centre
Manager
NSW - Sydney45 55 75 85 100
40 - 50 50 - 60 65 - 80 75 - 90 90 - 110
VIC - Melbourne45 55 70 75 90
40 - 50 50 - 55 65 - 80 70 - 85 80 - 95
QLD - Brisbane, Gold Coast & Sunshine Coast45 55 75 80 100
40 - 50 50 - 60 65 - 80 65 - 85 80 - 110
SA - Adelaide46 50 65 75 110
40 - 50 44 - 52 60 - 70 65 - 87 80 - 120
WA - Perth50 58 70 80 110
45 - 55 50 - 60 65 - 75 75 - 90 100 - 120
ACT - Canberra35 37 50 60 80
33 - 36 35 - 38 45 - 55 50 - 65 70 - 85
TAS - Hobart/Launceston40 45 60 65 90
35 - 45 38 - 48 55 - 65 55 - 75 70 - 100
NT - Darwin50 58 70 80 110
45 - 55 50 - 60 65 - 75 75 - 90 100 - 120
NZ - Auckland42 52 65 70 90
38 - 45 46 - 58 53 - 70 55 - 80 80 - 110
NZ - Christchurch/Wellington40 48 56 65 90
35 - 45 40 - 55 45 - 60 55 - 75 80 - 110
FUNDS MANAGEMENT Administrator
Senior
Administrator Manager
Business
Development
Manager General Manager
NSW - Sydney55 65 100 110 160
50 - 60 55 - 70 85 - 120 100 - 120 140 - 170
VIC - Melbourne50 60 90 110 160
45 - 50 50 - 65 80 - 100 90 - 120 140 - 170
QLD - Brisbane, Gold Coast & Sunshine Coast50 60 90 120 160
45 - 55 55 - 65 80 - 100 110 - 130 140 - 170
SA - Adelaide50 55 80 100 130
38 - 55 42 - 52 65 - 85 80 - 120 110 - 150
WA - Perth50 55 85 120 150
45 - 50 50 - 60 80 - 100 110 - 130 140 - 160
ACT - Canberra48 55 80 100 110
40 - 52 45 - 62 75 - 95 80 - 120 100 - 120
TAS - Hobart/Launceston40 45 65 100 130
35 - 45 40 - 50 55 - 75 90 - 130 100 - 150
NT - Darwin50 55 85 120 150
38 - 55 42 - 52 80 - 100 110 - 130 140 - 160
NZ - Auckland50 55 85 90 130
45 - 55 42 - 65 70 - 105 85 - 120 110 - 150
NZ - Christchurch/Wellington42 48 65 80 100
38 - 48 38 - 52 50 - 75 65 - 90 90 - 120
2014 Hays Salary Guide | 59
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
FUNDS MANAGEMENT
Settlements
Offi cer
Senior
Settlements
Offi cer Supervisor Unit Registry Unit Pricing
NSW - Sydney55 60 80 55 60
50 - 60 55 - 65 70 - 85 50 - 60 55 - 65
VIC - Melbourne50 60 70 50 50
45 - 55 55 - 65 60 - 75 45 - 55 45 - 55
QLD - Brisbane, Gold Coast & Sunshine Coast50 60 70 50 50
45 - 55 55 - 65 65 - 75 45 - 58 45 - 55
SA - Adelaide50 55 66 50 55
42 - 50 45 - 52 50 - 70 38 - 48 50 - 60
WA - Perth55 60 75 47 55
50 - 60 55 - 65 70 - 80 45 - 50 49 - 60
ACT - Canberra45 50 60 50 55
42 - 50 45 - 52 55 - 65 45 - 55 49 - 60
TAS - Hobart/Launceston45 50 60 50 55
42 - 50 45 - 52 55 - 65 45 - 55 49 - 60
NT - Darwin55 60 75 50 55
50 - 60 55 - 65 70 - 80 38 - 48 50 - 60
NZ - Auckland50 55 60 47 52
43 - 53 45 - 60 50 - 75 40 - 50 45 - 60
NZ - Christchurch/Wellington44 48 52 38 55
38 - 47 40 - 53 46 - 60 36 - 44 45 - 60
Client Services
Offi cer
Senior Client
Services Offi cer
Client Services
Supervisor
NSW - Sydney50 60 70
45 - 55 55 - 65 65 - 75
VIC - Melbourne50 55 70
45 - 55 50 - 65 65 - 75
QLD - Brisbane, Gold Coast & Sunshine Coast52 60 70
45 - 60 55 - 65 65 - 75
SA - Adelaide50 60 70
45 - 60 55 - 65 60 - 75
WA - Perth50 55 70
45 - 52 50 - 60 60 - 75
ACT - Canberra50 53 60
45 - 55 48 - 58 50 - 75
TAS - Hobart/Launceston43 47 55
40 - 50 45 - 55 50 - 60
NT - Darwin50 60 70
45 - 60 55 - 65 60 - 75
NZ - Auckland45 55 65
40 - 50 48 - 60 55 - 70
NZ - Christchurch/Wellington43 50 65
38 - 48 45 - 55 55 - 70
60 | 2014 Hays Salary Guide
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
TREASURY OPERATIONS
MONEY MARKET/FX/FIXED INTEREST
SETTLEMENTS/DERIVATIVES/CAPITAL MARKET Offi cer Senior Offi cer Supervisor Manager Senior Manager
NSW - Sydney55 65 70 90 125
45 - 60 60 - 70 65 - 80 85 - 100 110 - 140
VIC - Melbourne55 60 75 90 115
45 - 60 55 - 65 68 - 80 80 - 100 100 - 130
QLD - Brisbane, Gold Coast & Sunshine Coast50 60 70 90 140
45 - 58 55 - 65 65 - 75 80 - 100 120 - 160
SA - Adelaide50 60 70 90 120
40 - 50 50 - 60 50 - 70 70 - 95 75 - 120
WA - Perth47 55 65 87 130
45 - 50 50 - 60 55 - 75 65 - 105 110 - 150
ACT - Canberra45 50 50 70 90
40 - 50 45 - 55 49 - 58 68 - 78 80 - 95
TAS - Hobart/Launceston45 50 55 70 90
40 - 50 45 - 55 50 - 60 60 - 75 80 - 110
NT - Darwin50 60 70 90 120
40 - 50 50 - 60 50 - 70 70 - 95 75 - 120
NZ - Auckland50 60 65 75 100
40 - 55 48 - 65 55 - 70 60 - 85 80 - 130
NZ - Christchurch/Wellington50 60 60 70 105
45 - 60 50 - 65 50 - 65 55 - 85 90 - 120
FINANCIAL MARKETS
Settlements
Offi cer Senior Offi cer Supervisor Manager
Corporate
Actions Offi cer
NSW - Sydney55 65 75 95 70
50 - 60 60 - 70 70 - 80 80 - 120 65 - 75
VIC - Melbourne50 60 67 90 55
45 - 55 60 - 65 55 - 72 75 - 100 48 - 65
QLD - Brisbane, Gold Coast & Sunshine Coast55 65 75 90 60
50 - 60 60 - 70 70 - 80 80 - 100 55 - 65
SA - Adelaide45 55 66 85 55
42 - 52 45 - 55 50 - 70 70 - 90 40 - 55
WA - Perth52 58 65 85 60
48 - 55 50 - 60 55 - 75 70 - 100 55 - 70
ACT - Canberra45 50 66 80 43
42 - 52 42 - 52 50 - 70 70 - 90 38 - 45
TAS - Hobart/Launceston45 50 60 75 55
40 - 50 45 - 55 55 - 70 65 - 90 45 - 60
NT - Darwin52 58 65 85 60
48 - 55 50 - 60 55 - 75 70 - 100 55 - 70
NZ - Auckland46 55 65 75 50
40 - 52 45 - 60 55 - 75 65 - 85 40 - 55
NZ - Christchurch/Wellington45 55 60 75 45
40 - 52 50 - 60 55 - 65 60 - 85 40 - 55
2014 Hays Salary Guide | 61
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
FINANCIAL MARKETS/
MARGIN LENDING Client Services Support
Business
Development
NSW - Sydney60 50 110
55 - 65 45 - 55 100 - 120
VIC - Melbourne50 50 100
45 - 55 45 - 55 75 - 120
QLD - Brisbane, Gold Coast & Sunshine Coast55 45 100
50 - 60 40 - 55 90 - 130
SA - Adelaide50 47 100
42 - 52 42 - 50 70 - 100
WA - Perth50 47 100
47 - 52 45 - 50 80 - 120
ACT - Canberra45 45 70
45 - 55 38 - 46 65 - 75
TAS - Hobart/Launceston45 45 90
40 - 50 40 - 50 75 - 100
NT - Darwin50 47 100
42 - 52 42 - 50 70 - 100
NZ - Auckland49 42 90
45 - 53 35 - 48 80 - 110
NZ - Christchurch/Wellington46 38 85
40 - 50 35 - 45 80 - 95
TRADE FINANCE Processing Offi cer
Senior
Processing Offi cer Team Leader Manager
NSW - Sydney50 55 70 100
45 - 55 50 - 60 65 - 75 80 - 110
VIC - Melbourne45 50 60 110
40 - 47 45 - 55 50 - 65 80 - 120
QLD - Brisbane, Gold Coast & Sunshine Coast45 50 65 100
40 - 48 48 - 58 60 - 80 80 - 120
SA - Adelaide45 50 65 85
38 - 47 42 - 52 55 - 66 70 - 85
WA - Perth52 55 65 100
50 - 55 55 - 65 60 - 70 80 - 110
ACT - Canberra43 48 48 70
38 - 47 42 - 52 45 - 50 65 - 75
TAS - Hobart/Launceston37 40 50 70
35 - 42 38 - 45 45 - 55 60 - 80
NT - Darwin52 55 65 100
50 - 55 55 - 65 60 - 70 80 - 110
NZ - Auckland40 47 60 75
37 - 45 39 - 50 50 - 65 67.5 - 85
NZ - Christchurch/Wellington39 46 54 70
36 - 47 42 - 49 45 - 60 65 - 85
62 | 2014 Hays Salary Guide
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
• Financial planner (qualifi ed) salaries are exclusive of a bonus
* Education costs and performance based bonuses may also be included on top of base salaries shown
FINANCIAL PLANNING Para Planner
Senior
Para Planner
(Qualifi ed)
Associate
Financial Planner
Financial Planner
(Qualifi ed) Client Services
NSW - Sydney65 80 65 100 55
60 - 70 75 - 90 60 - 75 90 - 110 52 - 60
VIC - Melbourne55 75 60 90 50
50 - 65 55 - 80 50 - 70 70 - 110 45 - 55
QLD - Brisbane, Gold Coast & Sunshine Coast62 80 65 85 54
50 - 75 75 - 90 55 - 75 75 - 105 49 - 60
SA - Adelaide70 75 75 110 55
65 - 74 70 - 85 70 - 80 95 - 120 45 - 55
WA - Perth65 80 75 100 60
60 - 70 70 - 90 70 - 85 80 - 120 50 - 70
ACT - Canberra60 75 70 100 55
40 - 75 70 - 90 60 - 80 70 - 120 50 - 60
TAS - Hobart/Launceston55 65 65 85 50
45 - 65 55 - 75 50 - 70 70 - 110 45 - 55
NT - Darwin68 75 75 110 60
58 - 70 70 - 85 55 - 65 70 - 100 50 - 70
NZ - Auckland55 70 68 95 60
50 - 65 55 - 80 60 - 75 80 - 120 55 - 65
NZ - Christchurch/Wellington50 62 65 95 60
43 - 60 53 - 70 60 - 70 80 - 110 55 - 65
Financial Planner
(Qualifi ed -
Banking Ind.)*
Practice
Development
Manager*
Dealership
Manager*
Adviser
Assistant*
NSW - Sydney90 140 190 55
80 - 120 120 - 180 170 - 210 50 - 60
VIC - Melbourne90 130 180 45
80 - 120 110 - 170 130 - 200 40 - 55
QLD - Brisbane, Gold Coast & Sunshine Coast90 140 190 50
70 - 120 120 - 170 150 - 230 45 - 60
SA - Adelaide100 130 165 55
85 - 120 110 - 150 130 - 170 48 - 55
WA - Perth90 130 180 60
70 - 120 110 - 155 170 - 200 50 - 70
ACT - Canberra90 100 120 55
75 - 120 80 - 130 90 - 130 50 - 60
TAS - Hobart/Launceston90 100 120 43
75 - 120 90 - 130 90 - 130 40 - 45
NT - Darwin100 130 180 60
85 - 120 110 - 150 170 - 200 50 - 70
NZ - Auckland85 95 140 50
80 - 110 85 - 125 110 - 160 45 - 55
NZ - Christchurch/Wellington85 85 140 50
80 - 100 80 - 105 110 - 160 45 - 55
2014 Hays Salary Guide | 63
BANKING
NOTES:
• Australian salaries include superannuation
• New Zealand salaries exclude superannuation
• New Zealand salaries are represented in New Zealand dollars
TRANSACTIONAL BANKING
Relationship
Manager
Senior
Relationship
Manager
Transaction
Banking
Managers
Senior
Transaction
Banking
Managers
Implementation
Managers
Transaction
Banking BDMs
NSW - Sydney110 140 110 130 110 130
100 - 140 130 - 150 90 - 120 120 - 140 90 - 120 110 - 140
VIC - Melbourne100 120 110 130 110 130
85 - 115 110 - 130 90 - 120 120 - 140 90 - 120 110 - 140
QLD - Brisbane, Gold Coast & Sunshine Coast100 120 100 130 110 130
90 - 120 110 - 140 90 - 110 120 - 140 95 - 120 110 - 140
SA - Adelaide75 85 90 110 110 120
65 - 80 70 - 85 85 - 95 100 - 120 95 - 115 110 - 125
WA - Perth90 125 110 130 110 130
80 - 120 110 - 130 90 - 120 120 - 140 90 - 120 110 - 140
ACT - Canberra65 75 90 110 100 110
55 - 75 65 - 85 85 - 95 100 - 120 95 - 105 100 - 120
TAS - Hobart/Launceston65 75 90 110 100 110
55 - 75 65 - 85 85 - 95 100 - 120 95 - 105 100 - 120
NT - Darwin90 125 110 130 100 120
80 - 120 110 - 130 90 - 120 120 - 140 90 - 110 110 - 130
NZ - Auckland75 90 80 90 120 95
60 - 90 70 - 110 70 - 110 80 - 120 90 - 140 70 - 130
NZ - Christchurch/Wellington75 85 80 90 100 90
60 - 90 70 - 100 70 - 110 80 - 120 90 - 120 70 - 120
PRIVATE BANKING
Assistant
Relationship
Manager
Relationship
Manager State Manager
NSW - Sydney90 110 150
70 - 100 90 - 120 120 - 180
VIC - Melbourne65 100 200
60 - 70 90 - 110 180 - 220
QLD - Brisbane, Gold Coast & Sunshine Coast75 100 140
65 - 80 90 - 110 130 - 150
SA - Adelaide70 80 120
60 - 75 70 - 85 100 - 130
WA - Perth70 120 150
60 - 80 90 - 130 120 - 180
ACT - Canberra65 90 110
60 - 75 80 - 110 90 - 120
TAS - Hobart/Launceston60 110 120
50 - 65 90 - 120 110 - 140
NT - Darwin60 85 130
55 - 65 70 - 100 100 - 160
NZ - Auckland65 90 120
60 - 70 70 - 105 90 - 140
NZ - Christchurch/Wellington60 90 120
50 - 65 70 - 110 90 - 140
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