Haward Technology Middle East · 2020. 8. 10. · Haward Technology Middle East TM0811 - Page 3 of...

Haward Technology Middle East

TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

COURSE OVERVIEW TM0811

Competency Development for Supervisory Excellence

Course Title Competency Development for Supervisory Excellence

Course Date/Venue August 30-September 03, 2020/ Boardroom 3, Elite Byblos Hotel Al Barsha, Sheikh Zayed Road, Dubai, UAE

Course Reference TM0811

Course Duration/Credits Five days/3.0 CEUs/30 PDHs

Course Description

80% of this course is hands-on practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays.

Supervision lies at the heart of any management function, and as such the development of supervisors remains at the centre of any career development plans. Supervision is related to, and affects performance and productivity; so unless we are prepared to view it as such, we will not get the required return on our investment. Whether working in engineering, operations, production or maintenance, we need to develop supervisors who understand and practice sound supervision.

The competence of supervision as a function and the competencies of a supervisor are not necessarily one and the same. The reconciliation between these two apparently identical features is what the course content attempts to address.

The course participants will review the various factors that have a bearing on supervision and the development of supervisors such as communication, feedback, culture, self-command and development, stress, conflict containment, group dynamics, quality standards, crisis management, creativity and competence, and carry out a thorough analysis of the methodologies, measurement techniques and applications of each factor, and the inter-relationships that tie all these factors together.


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

The course will likewise address various supervision concepts, methodologies and applications, such as knowledge management, personality behavior styles, morale and motivation, ethics, transparency, team work, customer satisfaction, and the coaching, counseling, monitoring and mentoring of subordinates to further their career progression through the application of management tools such as empowerment and career succession plans.

Most of the worldclass oil & gas companies had already developed their own HSE Plans for Excellence, a strategic plan with aspirations that are directly aligned with their business drivers. The plan systematically addresses key risks and moves toward leadership by enhanced HSE performance in all aspects of the business and ultimately leads to competitive advantage and sustainability. Long-term safety effectiveness can only be attained by addressing the true drivers of loss in an organization; its values, structures, relationships, and leadership competencies. Supervisors and Controllers have extensive safety knowledge and much practical experience of assessing risks and preventing accidents. Many also have personal experience of the consequences of failure, both in terms of personal pain and organizational response. Although they know what needs to be done, they often find it difficult or impossible to do it, for a variety of personal and organizational reasons. This course is designed to allow Supervisors and Controllers to learn about and develop HSE leadership skills and explore their personal values while performing their routine work in the oil refinery. Course Objectives Upon the successful completion of this course, each participant will be able to:-

• Apply proper supervisory skills in order to minimize incidents and achieving supervisory excellence

• Develop an excellent supervisory skill for organizational success and development

• Assess risks, analyze the problems, employ the art of decision-making and eventually manage and solve the problems effectively

• Organize the team through proper communication skills, interpersonal relations and motivation

• Manage time and deal with stress for excellent and better performance

• Employ risk-based approach in HSE leadership

• Emphasize the value of commitment in developing people, determine proactive and reactive role and attitude of supervisors and employ systematic approach towards learning including proper training, mentoring and delegation

• Identify HSE culture and carryout the necessary action required to improve by assuring commitment and compliance towards HSE documents and standards

• Identify the scope of process safety and integrity supervision and management

• Review and carryout the enforcement and reinforcement of procedures used in the HSE leadership


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

• Identify the effect of creating a culture of consequences and ensure to have the result of an effective consequences

• Implement tough-caring leadership for the and demonstrate proper attitude for inspiring change and innovations leading to continuous improvement and supporting role

• Develop observation skills and linking with outcome and effects to others and recognize the impact on environment as well as deal with diverse workforce and contractors

Exclusive Smart Training Kit - H-STK®

Participants of this course will receive the exclusive “Haward Smart Training Kit” (H-STK®). The H-STK® consists of a comprehensive set of technical content which includes electronic version of the course materials, sample video clips of the instructor’s actual lectures & practical sessions during the course conveniently saved in a Tablet PC.

Who Should Attend This course is designed for supervisors and controllers who are considered as the master key for organizational success and development. It is suitable for various departments of an oil refinery including production, operations, maintenance and utility. Further, the course is essential for emergency teams, HSE officers, supervisors and other senior staff. Training Methodology This interactive training course includes the following training methodologies as a percentage of the total tuition hours: - 20% Lectures 80% Practical Exercises, Case Studies, Games, Customized Videos, Site Visits,

Simulations, Role Play, Group Skill Sessions, Outdoor & Indoor Activities In an unlikely event, the course instructor may modify the above training methodology before or during the course for technical reasons. Course Fee US$ 5,500 per Delegate + 5% VAT. The rate includes H-STK® (Haward Smart Training Kit), buffet lunch, coffee/tea on arrival, morning & afternoon of each day. Accommodation Accommodation is not included in the course fees. However, any accommodation required can be arranged at the time of booking.


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

Course Certificate(s) (1) Internationally recognized Wall Competency Certificates and Plastic Wallet Card

Certificates will be issued to participants who have successfully completed the course and passed the exam at the end of the course. Certificates are valid for 3 years.

Recertification is FOC for a Lifetime. Sample of Certificates The following are samples of the certificates that will be awarded to course participants:-


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

(2) Official Transcript of Records will be provided to the successful delegates with the

equivalent number of ANSI/IACET accredited Continuing Education Units (CEUs) earned during the course.

(3) Institute of Leadership & Management (ILM) Certificates will be issued to participants

who have successfully completed the course and passed the exam at the end of the course.


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

Certificates Accreditations Haward Technology is accredited by the following international accreditation organizations:-

● ILM (City & Guilds Group)

Haward Technology is a Recognized Provider by ILM under the City & Guilds Group Business. The ILM stands for excellence in leadership and management qualifications design, development and delivery under the City & Guilds of London Institute as the award-giving body for these qualifications. ILM recognizes and approves training providers and academic institutions that deliver quality-assured training and accredited qualifications. As a Recognized Provider of ILM, Haward Technology meets the quality assurance criteria of the ILM to deliver application-based leadership and management programs that meet international standards and professional benchmarks.

● USA International Association for Continuing Education and Training

(IACET) Haward Technology is an Authorized Training Provider by the International Association for Continuing Education and Training (IACET), 2201 Cooperative Way, Suite 600, Herndon, Virginia 20171, USA. In obtaining this authority, Haward Technology has demonstrated that it complies with the ANSI/IACET 1-2013 Standard which is widely recognized as the standard of good practice internationally. As a result of our Authorized Provider membership status, Haward Technology is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET 1-2013 Standard.

Haward Technology’s courses meet the professional certification and continuing education requirements for participants seeking Continuing Education Units (CEUs) in accordance with the rules & regulations of the International Association for Continuing Education & Training (IACET). IACET is an international authority that evaluates programs according to strict, research-based criteria and guidelines. The CEU is an internationally accepted uniform unit of measurement in qualified courses of continuing education.

Haward Technology Middle East will award 3.0 CEUs (Continuing Education Units) or 30 PDHs (Professional Development Hours) for participants who completed the total tuition hours of this program. One CEU is equivalent to ten Professional Development Hours (PDHs) or ten contact hours of the participation in and completion of Haward Technology programs. A permanent record of a participant’s involvement and awarding of CEU will be maintained by Haward Technology. Haward Technology will provide a copy of the participant’s CEU and PDH Transcript of Records upon request.

● British Accreditation Council (BAC)

Haward Technology is accredited by the British Accreditation Council for Independent Further and Higher Education as an International Centre. BAC is the British accrediting body responsible for setting standards within independent further and higher education sector in the UK and overseas. As a BAC-accredited international centre, Haward Technology meets all of the international higher education criteria and standards set by BAC.


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

Course Instructor(s) This course will be conducted by the following instructor(s). However, we have the right to change the course instructor(s) prior to the course date and inform participants accordingly:

Mr. Pete Du Plessis is a Senior Management Consultant with over 25 years of extensive experience. His expertise lies extensively in the areas of Supervisory Skills, Quality Management, Value Engineering, Project Management, Human Resource Management, Financial Management, Planning, Budgeting & Cost Control, Document Management, Record Management,

Contract Management, Negotiation Management, Risk Management, Leadership & Business Management, Production & Inventory Management, Warehousing, Purchasing & Marketing Management, Work Engineering & Advanced Production Techniques, Production Logistics, Supply Chain Management, Fleet Management, Stores & Stock Control, Human Resources & Industrial Relations Management, Quality Assurance & Control, Operations Management, Project Management, and Strategic Planning & Management. Previously, he was the Quality Manager of Benteler Automotive, where he was responsible for implementing, controlling and managing quality and technical department processes and systems and mobilizing the quality control department, procedures and quality management system. During his career life, Mr. Plessis has worked with several prestigious companies occupying numerous challenging managerial and technical positions such as being the Financial Manager, Operations Manager, Technical & Quality Manager, Logistics & Purchasing Manager, Head Metrologist, Quality Engineer, Project Engineer, Materials & Warehouse Planner & Controller and Quality Control Inspector. All throughout his career, he has mastered and specialized in the application of project management, warehouse & inventory control, value chain analysis, logistics & strategic planning, process flow analysis, business process evaluation & re-engineering, master-plan development, capacity planning and site space-planning & development. Mr. Plessis has Bachelor degree with Honours in Industrial Engineering& Management. Further, he has gained Diploma in Quality & Production Management. He is also a Certified Assessor & Moderator with the Manufacturing, Engineering & Related Services Education and Training Authority (MERSETA), a Certified Trainer/Assessor by the Institute of Leadership & Management (ILM) and a Certified Instructor/Trainer.


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

Course Program The following program is planned for this course. However, the course instructor(s) may modify this program before or during the course for technical reasons with no prior notice to participants. Nevertheless, the course objectives will always be met: Day 1: Sunday, 30th of August 2020

0730 – 0800 Registration and Coffee

0800 – 0815 Welcome and Introduction

0815 – 0830 PRE-TEST

0830 – 0930

Supervisor as a Master Key for Organizational Success & Development The Management Functions ● The Core Competencies of Supervision ● The Supervisor versus the Manager ● The Inside Attitude and the Outside Behaviors ● Internal versus External Customers and Clients

0930 - 0945 Break

0945 – 1100

Basic Supervisory Skills Understanding and Applying the Art of Decision-Making ● Assessing Risks and Decision-Making ● Analyzing Problems and Decision-Making ● How to Manage and Solve Problems ● Vision and Initiatives ● How to Plan for Future Business Needs ● How to Delegate and Empower Staff

1100 – 1200

Organizing the Team: Communication Skills How to Develop Effective Relationships in the Team ● How to Listen Effectively ● How to Share your Points Across to Others ● How to Present Ideas and Proposals Effectively ● How to be more Effective in Organizing & Attending Meetings ● How to Deal with Difficult People

1200 – 1215 Break

1215 – 1420

Organizing the Team: Interpersonal Relations Understand Influencing Skills and Strategies ● Understand the Relationship between Influence and Power ● Developing Personal Influence Strategy ● Shouldering Personal Accountability, Reliability, Integrity & Honesty

1420 – 1430

Recap Using this Course Overview, the Instructor(s) will Brief Participants about the Topics that were Discussed Today and Advise Them of the Topics to be Discussed Tomorrow

1430 Lunch & End of Day One

Day 2: Monday, 31st of August 2020

0730 – 0930 Organizing the Team: Motivation How to Motivate People ● How to Encourage People to Realize Their Maximum Potential ● The Four Essentials of Motivation ● Learn to Listen for Clues

0930 – 0945 Break

0945 – 1100

Time Management How to Plan and Prioritize Work Load ● Implement New Systems to Eliminate Time Wastage and Enhance Performance ● Plan to Meet Deadlines and Achieve Targets ● Setting Priorities Focusing on Core Business ● Time Spent on Site ●

Delegation of Nonessential Activities ● Planning HSE Activities ● Integrating of Safety in Business Planning

1100 – 1200 Dealing with Stress Shutdown ● Failures ● Emergencies ● Incidents ● Disputes with Others

1200 – 1215 Break


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

1215 – 1420

Commitment to Developing People Proactive and Reactive Role and Attitude of Supervisors and Approach Towards Learning ● Developing Competence Standards ● Measuring Knowledge and Skills ● Job Orientation, Effective Instruction, Corrective Coaching ● Improving Competency by Training (Knowledge and Skills) ● Training, Mentoring & Delegating

1420 – 1430


1430 Lunch & End of Day Two

Day 3: Tuesday, 01st of September 2020

0730 – 0930

HSE Culture & Action Required to Improve Components of Good Climate for Safety ● Develop Responsibility in Work Area by Stages ● Communicate Progress in Safety by Sharing ● Foster Communication About Safety Through: How am I Doing ● Achieving Safety Excellence and Target Zero ● Commitment and Compliance Towards HSE Documents and Standards

0930 – 0945 Break

0945 – 1100

Risk Based Approach Risk Management Process and Principle ● Supervisor Role in Risk Management ● Involvement of People in Risk Management ● Communication and Enforcement of Control Measures

1100 – 1200

Providing Safety Training Supervisor Responsibilities for Safety Training ● What Subject Should be Trained? ● When Do Supervisors Need to Train? ● What is the Best Training Method to Use? ● Sample Training Lesson

1200 – 1215 Break

1215 - 1420 Providing Safety Supervision How does OSHA Define "Supervision"? ● What is Safety Leadership? ● How Does a Supervisor Demonstrate Safety Leadership?

1420 – 1430


1430 Lunch & End of Day Three

Day 4: Wednesday, 02nd of September 2020

0730 – 0930

Process Safety & Integrity Management Role of Supervisor in Integrity Management ● Risk Management ● Mechanical Integrity ● Safety Critical Equipment ● Competent Personnel ● Incident Investigation and Emergency Response ● Performance Management and Assurance

0930 – 0945 Break

0945 – 1100 Enforcement & Reinforcement of Procedures Importance of Procedures ● Safety Rules and Procedure Principals ● Communication of Procedures ● Leader Role in Implementing Procedures

1100 – 1200

Enforcement & Reinforcement of Procedures (cont’d) Obstacles Faced by Supervisors in Implementing Procedures ● Discipline and Effective Disciplinary Action ● Enforcing and Reinforcing Rules and Procedures ● Evaluating Safety Performance

http://www.oshatrain.org/courses/pages/712m5.html


TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

1200 – 1215 Break

1215 – 1420 Ensuring Safety Accountability Responsibility and Accountability ● Establishing Standards ● Measuring Performance ● Balancing Consequences ● Effective Progressive Discipline

1420 – 1430


1430 Lunch & End of Day Four

Day 5: Thursday, 03rd of September 2020

0730 – 0930 Creating a Culture of Consequences The Four Categories of Consequences ● Positive & Negative Reinforcement ● Punishment ● Extinction ● Criteria for Effective Consequences

0930 – 0945 Break

0945 – 1100

Tough-Caring Leadership What Leadership is NOT ● The Five Levels of Leadership ● Culture...The Way Things are Around Here ● Corporate Culture and Personality ● Management + Leadership = Culture

1100 – 1200

Attitude for Inspiring Change & Innovations Leading to Continuous Improvement and Supporting Role Concept of Continuous Improvement ● Improving Systems and Processes –

Engaging and Enthusing the Team ● Creative Thinking Techniques ●

Implementing Change 1200– 1215 Break

1215 - 1300 Other Essential Skill for Supervisors Observation Skills and Linking with Outcome/Effects to Others & Impact on Environment ● Dealing with Diverse Workforce and Contractors

1300 – 1315 Course Conclusion Using this Course Overview, the Instructor(s) will Brief Participants about the Course Topics that were Covered During the Course

1315 – 1415 COMPETENCY EXAM

1415 – 1430 Presentation of Course Certificates

1430 Lunch & End of Course





TM0811 - of 11 .

TM0811-08-20|Rev.84|21 October 2019

Practical Sessions/Site Visit 80% of this highly-interactive course is hands-on practical sessions. Theory learnt (20%) will be applied using various role-plays, case studies and practical sessions. Course Coordinator Cristy Mamisay, Tel: +971 2 30 91 714, Fax: +971 2 30 91 716, Email: [email protected]

mailto:[email protected]

Haward Technology Middle East · 2020. 8. 10. · Haward Technology Middle East TM0811 - Page 3 of...

Documents

Transcript of Haward Technology Middle East · 2020. 8. 10. · Haward Technology Middle East TM0811 - Page 3 of...