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IMPACT REPORT 2013

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What we said we would do work with our partners in health and the local authority on the development of an

outcomes-focused, borough-wide day service, which will support people in stayingsafe, well and independent in their own homes and communities

continue to champion quality information and advice as crucial for older peoplesindependence, working with our local authority to ensure this valued servicecontinues to be supported

enhance facilities at our Raleigh House day centre to meet the needs of frailerpeople

develop our services for people living with dementia, their families and carers,

building on our successful Saturday Club model

achieve all the targets of our new Fit as a Fiddle programme funded by NHS Kingston and ensure this evidence-based work will continue beyond 2013

achieve all the targets of our Stay Well at Home service, demonstrating its effectiveness and value in supporting older peoples independence and well-being

explore options for the development of our In Touch telephone befriendingscheme

increase the capacity of our Help@Home service, to meet the demand for highquality practical help and support in the home

review the options to sustain our Handyperson service, working with our localauthority partners

explore opportunities to enhance our housing-related services

meet the targets of our Lend a Hand project, workingwith carers of people nearing the end of their lives

invest in our IT infrastructure to support our organisational development for the next five years

launch a new website, with improved accessibility

standards maintain our commitment to providing quality services

that help make later life a greater life

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What we did generated a social return on investment of 11 for every 1 invested in our

award-winning Stay Well at Home service, saving the public purse over 240,000

hosted a listening event for the general public on the theme What things makelater life a greater life? and published the findings

championed the importance of day services through our partnership work withhealth and the local authority

maximised our service users income by 570,973 an increase of over 47% on theprevious year

achieved 2,222 successful outcomes for users of our Information, Advice and Advocacy Service

opened a new accessible shower room at Raleigh House

enabled 197 people to improve their fitness, lose weight and eat more healthilythrough our Fit as a Fiddle programme

increased hours of support provided by our Help@Home service to 995 per month,with 97% of customers surveyed agreeing the service helped maintain theirindependence at home

continued to provide our popular Handyperson service through charitable resources

managed our first house sale through our Housing Choices service

developed, through our Lend a Hand project, specialist Loss and Bereavementtraining for our staff and volunteers

upgraded our IT network, launched our new website, unveiledour film, Making Later Life a Greater Life, and developed oursocial media presence to provide new ways of engaging withthe public

added over 300,000 worth of value to our activities through

the work of our volunteers

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Next year we will modernise our constitution to ensure the on-going relevance, appeal and evolution of our organisation

expand and develop our housing-related services by joining forces with KingstonCommunity Furniture

create a borough-wide universal day service, working with health partners, toimprove access for people with a range of needs

scale up our proven Stay Well at Home programme

further increase the capacity of our Help@Home service to meet the demand for

high quality, trusted and reliable support in the home

expand the services provided by Help@Home to meet the needs of more frailpeople

further enhance facilities at Raleigh House to meet the needs of people with greaterdisabilities and those with dementia

renew our Advice Quality Standard (AQS) accreditation

champion the value and importance of preventative services in keeping peoplesafe, well and independent

review and improve our arrangements for risk, health and safety

continue to deliver a wide range of services that make your life a greater life

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Feedback We already knew you provided a great service. We now have proof of that. Thank you very muchfor all your efforts.

I am 82 years old and have suffered with poor health and low finances for quite some time. I amgrateful for the help. If everyone is treated as well as I have been, there cannot be much room forcomplaint. Keep up the good work.

I'd like to take this opportunity to thank all of you for your continuing care of my parents. RaleighHouse is a vital lifeline for them.

Having a place where you can get information for our age group is very valuable. The Bradburyhelped me fill a big hole in my life that appeared when I retired late at 78 and stops me getting

depressed.

VolunteeringOver the last year and a half that I have been a volunteer at Age Concern, I have learnt a lot,gained my confidence and made new friends, both staff and day centre members. I would like tothank everyone for giving me this opportunity.

Contact details:14 Nelson Rd, New Malden, KT3 5EA020 8942 8256ageconcernkingston.org

Registered Charity Number: 299988