Harnessing the

Power of Human

Ingenuity

Steven F. Wille

Author, Colorful Leadership

“There is no reason anyone would want a

computer in their home.”

- Ken Olson, 1977

Legal Disclaimer:

The views expressed by the speaker are those of the

individual and not of Great-West Financial.

James

Rairdon

Bill

Kuehn

Larry

Nelson

Content Contributors:

Larry Nelson, Bill Kuehn: Colorful Leadership

Dr. James Rairdon: Management History

Respect • Respect everyone equally?

• Respect based on the person’s position?

• Respect base on the person’s contribution?

Process

People Process

Ingenuity

People Process

Ingenuity

Copyright © 2011 Steve Wille & Jim Rairdon

Edward Lorenz Chaos Theory

Predictability: Does the Flap of a

Butterfly's Wings in Brazil Set Off

a Tornado in Texas?

http://web.mit.edu/newsoffice/2008/obit-lorenz-0416.html

Photo Credit: Omari Stephens ’08/The TechCredit: Omari Stephens ’08/The Tech

Athens

The People of Athens

http://en.wikipedia.org/wiki/File:Shakespeare.jpg http://upload.wikimedia.org/wikipedia/commons/a/af/Darnley_stage_3.jpg

William Shakespeare

“People are more

productive when they're

alone, but they're more

collaborative and

innovative when they're

together.”

http://tech.fortune.cnn.com/2013/04/19/marissa-mayer-telecommuting/

Photo: Justin Coit

Marisa

Mayer

Can People Collaborate Effectively

While Working Remotely

Actively

Disengaged

< 20 % of time remote

Engaged

Engagement

• How do you measure engagement?

• How can you get greater engagement?

• What causes disengagement?

Process

W. Edwards Deming

http://www.amazon.com/The-Economics-Industry-Government-Education/dp/0262541165

http://books.google.com/books?id=xQCvWLpAP-

IC&printsec=frontcover&dq=books+w+edwards+deming&hl=en&sa=X&ei=CLL2UsreFNOHqwHg3YDgBA&ved=0CFAQ6wEwAg#v=onepage&q=books%20w%20edwards

%20deming&f=false

“If you can’t describe

what you are doing as

a process, you don’t

know what you are

doing.”

Frederick Taylor

http://en.wikipedia.org/wiki/File:Frederick_Winslow_Taylor_crop.jpg

“On Taylor's 'scientific

management' rests, above all,

the tremendous surge of

affluence in the last seventy-

five years which has lifted

the working masses in the

developed countries well

above any level recorded

before, even for the well-to-

do.”

Peter Drucker

Hawthorne Works, Cicero, Illinois

“The experimenters at the Hawthorne plant did not discover what they

set out to find and the researchers had sense enough to recognize what

they had found.” Henry Boettinger,

AT&T director of corporate planning 1975

People

http://images.businessweek.com/ss/07/08/0809_timeline/source/5.htm

“The supervisor’s method is the single most important variable.” Fritz Rothlisberger

The People

Copyright © 2011 Steve Wille & Jim Rairdon http://news.harvard.edu/gazette/wp-content/uploads/2011/12/Hawthorne10.jpg

Elton Mayo and Fritz Rothlisberger

Employees are not worker units, but are

social beings.

“The teams that took breaks

together were 15 to 20 percent

more productive than those with

staggered breaks.” Discover, March, 2014, page 30 Coffee Break Time

Relationship

People

Organization

People Process

The Chair

Relationship + Organization

People Process

Ingenuity

People Process

Nobody is Smarter than Everybody Rod Collins, Wiki Management

Ingenuity

People

Ingenuity

Process

Ingenuity

People Process

Blended Colors

Six Sigma A Total Organization Approach

Six Sigma is all that

matters. You can’t get

promoted or get a raise

or stock options

unless…

Process

3M’s Innovation Crisis How Six Sigma Almost Smothered Its Idea Culture

Process excellence demands

precision, consistency, and

repetition.

Innovation calls for variation,

failure, and serendipity.

“I, for one, have staked my own

legacy on decentralization and

innovation, and railed against ISO

9000, Six Sigma, Benchmarking,

and Best Practices for 20-plus

years.”

Tom Peters

Ingenuity

"The Six Sigma process killed

innovation at 3M. Initially

what would happen in 3M

with Six Sigma people, they

would say they need a five-

year business plan for [a new

idea]. Come on, we don't

know yet because we don't

know how it works, we don't

know how many customers

[will take it up], we haven't

taken it out to the customer

yet." http://www.zdnet.com/six-sigma-killed-innovation-in-3m-7000012593/

Geoff Nicholson

Theirs not to reason why,

Theirs but to do & die,

Into the valley of Death

Rode the six hundred.

The Charge Of The Light Brigade by Alfred, Lord Tennyson

Relationship

Florence Nightingale

The wounded from the battle-plain,

In dreary hospitals of pain,

The cheerless corridors,

The cold and stony floors.

A Lady with a Lamp shall stand

In the great history of the land,

A noble type of good,

Heroic womanhood.

Santa Filomena Henry Wadsworth Longfellow

Discipline & Control Human Dignity

Ignaz Semmelweis

Savior of Mothers Semmelweis proposed the practice of

washing with chlorinated lime solutions in

1847.

People Process

Ingenuity

Elevator

Speech

think, proven, avoid,

eliminate, thorough, save,

listen, resist, solid, reduce,

facts, guarantees,

best practices, quality,

security

feel, popular, impress,

admire community,

special, debates, join,

accepted, we, us,

testimony, pictures, fair,

relationships

speculate, future, new,

win, achieve, quick,

opinions, invent, results,

growth, options, powerful,

adaptable, flexible

Language

Building

Blocks

Harness the Power of Human Ingenuity

Proposal:

1. Show Respect

2. Get Feedback

3. Get Engaged

Show Respect

Respect

the Position

Show Respect

Respect

Everyone

Equally

Respect

the Position

Respect

Individuality

Respect

Everyone

Equally

Respect

Respect

the Position

Get Feedback

Measure

Everything

Get Feedback

Measure

Everything

Listen With

Empathy

Wait and

See

Feedback

Measure

Everything

Listen

With Empathy

Get Engaged

Meaningful

Contribution

Get Engaged

Feel

Valued Meaningful

Contribution

Enabled

Maximum

Engagement

Feel

Valued Meaningful

Contribution

Turn on ALL

the Lights

Ingenuity

People

Process

Discussion • What do you think?

• How do you feel about this?

• Where can this go?

YouTube: harnessing the power of human ingenuity

Amazon: colorful leadership

Web: www.ColorfulLeadership.info

Harnessing the

Power of Human

Ingenuity

Steven F. Wille

Author, Colorful Leadership