Harnessing the Hive in Libraries Meredith Farkas ALA Annual June 24, 2007.
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Transcript of Harnessing the Hive in Libraries Meredith Farkas ALA Annual June 24, 2007.
Harnessing the Hive Harnessing the Hive in Librariesin Libraries
Meredith FarkasMeredith FarkasALA AnnualALA Annual
June 24, 2007June 24, 2007
Knowledge management
•All organizations want to make the best use of institutional knowledge.
•All librarians have different areas of interest and expertise.
•Our patrons have lots of knowledge that would be useful to other patrons.
•We usually are pretty terrible at collecting this knowledge.
Information sharing is great! Now how do we
keep all that information?•One-on-one conversations
•Staff meetings
•Instant Messaging, Twitter, etc.
•Scraps of paper at the reference desk
•Blogs
Collecting Knowledge from
our Patrons
Collecting Institutional Knowledge
Wiki as Intranet
•Share procedures and policies
•Share basic info (printer is down, we have a trial of this database, etc.)
•Share knowledge about reference resources
•Assignments students are coming to desk about
•Reference sources in subject of expertise
Remember:If can take time to build knowledge
management behavior into the organizational
workflow.