Harmony -...
Transcript of Harmony -...
© Royal Mail 2006 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
CEC Europe Limited
HarmonyHarmony
Developing & Implementing a Developing & Implementing a Delivery LifecycleDelivery Lifecycle
BACKGROUNDBACKGROUND• Corporation • Semi-Autonomous• Outsourced Group Services• Outsourced skills• Process maturity levels unknown• PRINCE in name only
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
Why do we need to change?• Failure to deliver is risk on Corporate scorecard • Poor track record in project delivery• Unacceptable level of process maturity• Significant gaps in skills and processes
Why do we need to change?• Failure to deliver is risk on Corporate scorecard • Poor track record in project delivery• Unacceptable level of process maturity• Significant gaps in skills and processes
CHALLENGESCHALLENGES• “Not invented here”• “Not in my backyard”• Unclear scope (more than delivery lifecycle)• Prevailing cultures (change, blame)• Business unit buy-in• Sponsorship & ownership• Lack of resources• Number of supplier & 3rd Party Methods• Sign-up to potential benefits
It’s not rocket science.But where do we start?It’s not rocket science.But where do we start?
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
Harmony Covers the Implementation of Change within the Overall Business Framework
Strategic Management
Setting Direction Implementing Plans Managing Services
GovernanceQuality managementPolicies and StandardsProperty/Workspace managementExploiting TechnologyInformation Management
Coordinating service managementManaging relationshipsManaging contracts and service performanceManaging changes to requirementsEnd-user supportInfrastructure managementBusiness continuity and contingency planningRecompetitionDisposal of assetsEffective Partnering
Managing ChangeBusiness caseProgramme managementProject managementProcurementRequirements definitionManaging transitionApplication, development, modularityPIRConstruction managementRequirements management
Risk ManagementBenefits managementHuman Resources managementOrganisational learningContinuous improvementCost management
Skills and CompetenciesManaging PerformanceSecurity and PrivacyIS/IT ManagementJoined-up workingBenchmarking/capability
Identifying DirectionBusiness RequirementsBusiness & Supporting StrategiesPositioning for the futureCustomer focusPlanning and estimatingEnterprise architectureSupplier assessment
DEVELOP & DELIVER LIFECYCLEDEVELOP & DELIVER LIFECYCLEHarmonyHarmony
OGC Successful Delivery Toolkit website
Technology Management ModelTechnology Management Model
Strategic ManagementQuality ManagementPolicies & StandardsProperty & WorkplaceExploiting TechnologyInformation Management
Performance ManagementSecurity & PrivacyBenchmarkingCompliance Management
Develop Enterprise ArchitectureInfrastructure ArchitectureIntegration ArchitectureBusiness / Organisation ArchitectureInformation Systems ArchitectureSecurity Architecture
Develop Business / Functional StrategyIS StrategyMarketing StrategyR&D StrategyOperations StrategyPurchasing & Logistics StrategyHRM StrategyFinancial Strategy
Portfolio Management Application ReviewAlign Programmes & ProjectsPrioritise Programmes & ProjectsIdentify InterdependenciesIdentify Capability & CapacityOptimise Investment, Capability & Capacity
Programme ManagementIdentify a Programme
Establish a ProgrammeRunning a ProgrammeClosing a Programme
Define a Programme
Risk ManagementAuditBenefits ManagementHuman Resource ManagementCost ManagementSupplier Management
Service DeliveryCapacity ManagementFinancial Management for IT ServicesIT Service Continuity ManagementAvailability ManagementService Level Management
Service SupportConfiguration ManagementService DeskIncident ManagementProblem ManagementRelease ManagementIT Change ManagementProject Planning
IMPLEMENTING PLANS
STRATEGIC MANAGEMENT
SETTING DIRECTION MANAGING SERVICES
DEPP Technology Management Model (Levels 1 & 2) June 2005
Project ManagementProject Communications ManagementProject Configuration ManagementProject Cost ManagementProject DirectionProject Human Resource ManagementProject Issue ManagementProject PlanningProject Procurement ManagementProject Quality PlanningProject Risk ManagementProject Scope ManagementRequirements Management
Delivery LifecycleFeasibility & DefinitionRequirementsConceptual DesignSolution DesignDevelopmentBusiness Acceptance TestingImplementationRealisation & Project Closure
Project ManagementProject Communications ManagementProject Configuration ManagementProject Cost ManagementProject DirectionProject Human Resource ManagementProject Issue ManagementProject PlanningProject Procurement ManagementProject Quality PlanningProject Risk ManagementProject Scope ManagementRequirements Management
Delivery LifecycleFeasibility & DefinitionRequirementsConceptual DesignSolution DesignDevelopmentBusiness Acceptance TestingImplementationRealisation & Project Closure
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
PHASE I FOCUSPHASE I FOCUS
Lesson learned“Action the assessments early.”
Maybe to support the business case.
Lesson learned“Action the assessments early.”
Maybe to support the business case.
Aspiration
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
© Royal Mail 2006 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
CEC Europe Limited
THE STRUCTURE OF THE STRUCTURE OF HARMONYHARMONY
STRUCTURE OF STRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony
• Based on solid foundations and principles.
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
STRUCTURE OF STRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony
• Based on solid foundations and principles.
• Comprises a defined set of common activities for delivering change.
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
STRUCTURE OFSTRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony
• Based on solid foundations and principles.
• Comprises a defined set of common activities for delivering change.
• Governed by PRINCE2 Project Management.
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
STRUCTURE OFSTRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony
• Based on solid foundations and principles.
• Comprises a defined set of common activities for delivering change.
• Governed by PRINCE2 Project Management.
• Supports all elements of change.
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
STRUCTURE OFSTRUCTURE OF HARMONYHARMONYSourcesSources
Frameworks
ISO / BSI Standards
ITIL COBIT
CMMi Enterprise Architecture
(TOGAF)
Other …
Methodologies
PRINCE2
PMBOK
MSP
APM BoK
SSADMCEC
Framework Method
RM Methods
Supplier Methods
Agile
DSDM
Object Oriented
Other …
Best-practice methods and frameworks within, and without, Royal Mail
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
STRUCTURE OFSTRUCTURE OF HARMONYHARMONYPRINCE2 PRINCE2 PlusPlus
Project Management = PRINCE2 plus additional processes
COMMUNICATIONSMANAGEMENT
PROCUREMENTMANAGEMENT
REQUIREMENTSMANAGEMENT
CONFIGURATIONMANAGEMENT
PROJECT DIRECTION
PROJECTPLANNING
RISKMANAGEMENT
QUALITYPLANNING
COSTMANAGEMENT
SCOPEMANAGEMENT
PROJECT HR
MANAGEMENT
ISSSUEMANAGEMENT
Requirements Management Briefing
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
Project Governance Guide Guide to Testing
© Royal Mail 2006 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
CEC Europe LimitedThe Delivery LifecycleThe Delivery Lifecycle
Example paths through the lifecycle for:• Reduced Effort (Small) Project • Rapid Application Development (RAD) Project • Agile Project• Pilot Development Project • eBusiness Project • Procurement of Commercial Off-The-Shelf (COTS) Product Project
Harmony Domains & PRINCE2 ProductsHarmony Domains & PRINCE2 Products
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
SPECIALISTSPECIALISTPRODUCTS
Final deliverable
Refurbishment grouping
RefurbishedExterior
Staff
RefurbishedInterior
ProcurementContract
IT Network
Office Systems
Operational BranchOffice
CompanyStandards
Equipment grouping
Location grouping
Staffgrouping
Processgrouping
Technology grouping
ThinkChange Domain
ThinkThinkChange DomainChange Domain
ProcessProcess
InformationInformation
OrganisationOrganisation
LocationLocation
TechnologyTechnology
ApplicationsApplications
EducationEducation
TestingTesting
OperationsOperations
SecuritySecurity
© Royal Mail 2006 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
CEC Europe Limited THE THE HARMONYHARMONY‘‘Starter for 10Starter for 10’’
Management
Products
Business CasePlans
Project
Plan
Stage
Plan
Project Approa
ch
Exception Plan
Post-Project Review
Plan
TeamPlan
Reports
Product Product PlanningPlanning
Activity Activity PlanningPlanning
3. Directing a Project
Corporate or Programme Management
1. Starting Up a Project
2. Initiating a Project
4. Controlling a Stage
5. Managing Product Delivery
6. Managing Stage Boundaries
7. Closing a Project
8. Planning
Specialist ProductsSpecialist Products Management ProductsManagement Products
Delivery ActivitiesDelivery Activities Project Management ActivitiesProject Management Activities
ProductsProducts
ActivitiesActivities
WHAT IS IN THE TOOLKIT TODAY?WHAT IS IN THE TOOLKIT TODAY?
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.PR
Questions
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
© Royal Mail 2006 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
CEC Europe Limited
Supplementary Slides
PURPOSE AND BENEFITSPURPOSE AND BENEFITS• Group wide standard• Standard and Repeatable processes.• Reduced effort (re-use)• Guidelines for Project Managers
- Summary for experienced- Detail for inexperienced
• Common terminology• Transferable skills• Improvement plan• Enabler to delivering projects to time/cost/quality criteria• Facilitate the sharing of knowledge and experience
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.
LEARNING & DEVELOPMENTLEARNING & DEVELOPMENTDEPP Courses & PlanDEPP Courses & Plan
HarmonyHarmony
Project PlanningProject Planning
Project Monitoring & Control
Project Monitoring & Control
Harmony Overview(½ day)
Harmony Overview(½ day)
Mentor Training(Train-the-Trainer - 1 day)
Mentor Training(Train-the-Trainer - 1 day)
Project Planning Awareness(1 day)
Project Planning Awareness(1 day)
Requirements Management
Requirements Management
Requirements Management(Briefing Paper)
Requirements Management(Briefing Paper)
Requirements Definition
Requirements Definition
Requirements Definition(1 day)
Requirements Definition(1 day)
ISEB Requirements Engineering
(3 days)
ISEB Requirements Engineering
(3 days)
Mastering the Requirements
(2 x 2 days)
Mastering the Requirements
(2 x 2 days)
PRINCE2 Foundation(3 days)
PRINCE2 Foundation(3 days)
PRINCE2 Foundation & Practitioners
(5 days)
PRINCE2 Foundation & Practitioners
(5 days)
PRINCE2 Practitioners Conversion
(3 days)
PRINCE2 Practitioners Conversion
(3 days)
ISEB Business Analysis DiplomaISEB Business Analysis Diploma
Supplier Management
Supplier Management
Supplier Management(CMO - 2 days)
Supplier Management(CMO - 2 days)
Project Monitoring & Control Awareness (1 day)
Project Monitoring & Control Awareness (1 day)
H : tailored to HarmonyH : tailored to Harmony
HH
HH
HH
HH
HH
HH
AwarenessAwareness FoundationFoundation PractitionerPractitionerProcess AreasProcess Areas
ToolsTec
hniquesMicrosoft Project
Quick win ‘awareness’ training linked to formal external courses
© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.