Happiness Survey 2011

HAPPINESS SURVEY28/11/2011 1

Happiness Survey - 2011

28/11/2011 HAPPINESS SURVEY 2

C A happy workforce delivers better results. Employees

enjoying good relationship, productive career development,

feeling valued by the Organisation and well treated in times of

change are likely to contribute the most to the business.

Happy employees can act as an ambassador for the

Organisation sending out positive signal, both within the

Company and out side in the community, thus enhancing the

employer brand. A business organization whose employees are

happy is more productive, has a higher morale, and has a

lower turnover. When employees have high levels of

psychological well-being and job satisfaction, they perform

better and are less likely to leave their job -- making happiness

a valuable tool for maximizing organizational outcomes.

Why Happiness Survey


C A 28 item instrument that gives profile of the happiness of the

employees on 3 parameters.

C The Parameters are factors contributing towards happiness ,

factors that negatively impact happiness at work and strategies

to restore happiness.

C Respondents have to submit responses on a scale of 1-10 for

the first two parameters and 1-5 for the third parameter.

C Executives also describe their most happy, unhappy moment

in CMO and suggest changes for improving employee

happiness / satisfaction in CMO

What is Happiness Survey


C It was open to all executives

C Administration was through an online

application developed for the purpose

C Administered during Aug.- Sept.2011

C Disclosure of name was not mandatory

C 149 executives participated in the survey

How was it administered


Responses

GRADE STRENGTH RESP %E0 / E1 98 24 24%E2 / E3 91 19 21%

E4 78 10 13%E5 209 43 21%E6 173 29 17%E7 93 19 20%E8 19 5 26%E9 6 0 0%

TOTAL 767 149 19%


Respondent break-up

POSTING STRENGTH RESP %BSO 268 49 18%RO 165 37 22%WH 88 13 15%

HQ 131 31 24%BTSO 36 3 8%CCO 9 2 22%

Others 71 14 20%TOTAL 767 149 19%


Respondent Age ProfileAge in Years STRENGTH RESP %< 30 44 16 36%

31 - 35 45 9 20%36 - 40 76 23 30%

41 - 45 185 33 18%46 - 50 120 20 17%51 - 55 124 21 17%

> 55 174 27 16%TOTAL 767 149 19%


Respondent Experience ProfileExperience

in Years STRENGTH RESP %< 5 73 15 20%

5 - 10 45 10 22%11 - 15 52 15 29%16 - 20 243 45 18%21 - 25 65 15 23%26 - 30 114 19 17%

> 30 182 30 16%TOTAL 767 149 19%


C 15 factors out of which 10 factors to be

chosen in order of preference

C The factors are arranged in terms of :-

C A. Factors in terms of maximum Total

responses

C B. Top 10 Factors as first choice that

contribute to happiness at work most.

Factors which make a person happy at work


Happiness FactorsFactors TOTAL SCORE

Good boss / good line manager 127Recognition for my achievements 126Belief that I am doing something worthwhile 124Enjoyable and varied work 119Opportunity to use my skills 119Good work/life balance 113Being part of a successful team 110Feeling that I can make a difference 106Competitive salary 91Encouragement of new ideas 85Career prospective 85My views are considered for decision making 84Comfortable work hours 75Feeling comfortable , content and relaxed after the day is over. 68Good physical environment 58


Top TEN First Choice Happiness Factors

ReasonsFIRST CHOICE

SCOREEnjoyable and varied work 46Belief that I am doing something worthwhile 39Good boss / good line manager 38Feeling that I can make a difference 32Being part of a successful team 31Recognition for my achievements 29Good work/life balance 29Opportunity to use my skills 27Competitive salary 20Career prospective 15Comfortable work hours 15


C 15 factors out of which 10 factors to be chosen

in order of factors that negatively affect

happiness at work most


C A. Factors that received maximum Total

responses

C B. Top 10 Factors as first choice that impact

happiness at work most.

Factors which negatively impact happiness at work


Factors that impact happiness at work

Reasons TOTAL SCORE Lack of career development 134Lack of positive feedback and appreciation 133The job lacks challenge 120The work does not provide you with a sense of meaning and purpose 118Over focusing on work at the expense of personal interests, familyor friends 116

The job does not require you to use your favorite skills 116Lack of co-operation and team work 115

The job does not match your personal values 110Irritable and demanding superiors 107You are unhappy with your pay and benefits 95You compare yourself to others who you think to be better placed than you 88Poor physical environment 83Improving your happiness seems beyond your control 72Lack of confidence and self esteem 44You would love to change jobs but don't know what else to do 39


Top TEN First Choice Factors affecting happiness

ReasonsFIRST CHOICE

SCOREOver focusing on work at the expense of personal interests, family or friends 42Lack of career development 28Lack of co-operation and team work 28

Lack of positive feedback and appreciation 27The work does not provide you with a sense of meaning and purpose 27The job does not match your personal values 27Irritable and demanding superiors 20The job does not require you to use your favorite skills 17The job lacks challenge 16Poor physical environment 15


C 8 factors out of which 5 factors to be chosen in

order of BEST strategies that can restore

happiness at work.


C A. Strategies that received maximum Total

responses

C B. Top 5 strategies as first choice that can

respore happiness at work most.

Strategies that can restore happiness at work


Strategies to restore happiness at work

Reasons TOTAL SCORE Talk to supportive friends 143Talk to your boss to see if the situation can be improved 133Spend time clarifying the source of your unhappiness 129Rekindle a hobby and find happiness outside work 114Self-help by reading a career planning book 97Use the services of a professional career and life coach 84Go to a recruitment firm and ask them to help you find a new job 32Do nothing- accept the situation 12


Top FIVE first choice strategies to restore happiness at work

ReasonsFIRST CHOICE

SCORETalk to supportive friends 64Spend time clarifying the source of your unhappiness 54Talk to your boss to see if the situation can be improved 50Rekindle a hobby and find happiness outside work 27Self-help by reading a career planning book 26


How to derive at relative happiness indexo Step 1: To calculate the weighted score of every option. Obtained by

multiplying the number of ratings received by each option with their corresponding probabilities. Here the assumption of equal probabilities of rating each option is assumed.

o Step 2: To find out the weighted score of the individual. The options one has ranked and their respective weighted scores is obtained. Then the general weighted score with the relative score given to that option by the individual is factored out.

o Step 3: To calculate the total weighted score of the individual by summing up the individual weighted scores for every question related to each section.

o Step 4: Relative index of happiness is calculated as the (total weighted score of individual/ total weighted score of the general rankings) * 2/3 since out of 3 questions only 2 were indicating the happiness quotient of an individual.

o Step 5: To calculate the relative index of unhappiness. There is just 1 question for that. First the weighted score of the general rankings of the options for that question is calculated and next the individual weighted score is calculated. Relative index of unhappiness would therefore is measured as (total individual weighted score of unhappiness/ total general weighted score of unhappiness)* 1/3.

o Step 6: The final step for calculation of the relative happiness index by deducting the relative index of unhappiness from the relative index of happiness. This would give the net happiness index for a single individual. Multiplying it with 100 would provide the relative happiness in percentage.


Relative Happiness Index

Relative happiness E0/E1 E2/E3 E4 E5 E6 E7 E8 Total

Less than zero 1 0 1 4 0 0 0 6

1 - 10 6 5 3 8 2 3 0 27

11 - 20 3 3 1 7 4 6 1 25

21 - 30 11 10 4 21 20 8 4 78

31 - 40 1 1 0 1 3 2 0 8

41 - 50 1 0 1 1 0 0 0 3

> 50 1 0 0 1 0 0 0 2

TOTAL 24 19 10 43 29 19 5 149


Reasons for Most Happy Momentsü Getting Promotionü Getting Job in SAILü Appreciation & recognition of good work by seniorsü Getting Awards from the Companyü Good opportunity to workü Opportunity to display skills ü Scope to make presentations before Chief Executiveü Able to service prestigious orders without quality complaintü When made the leader of the team (in a branch)ü Getting opportunity for independent job handlingü Feeling that something worthwhile is done for the Companyü Foreign trainingü When suggestions are accepted and implementedü Scope to work with great leaders and motivatorsü When SAIL make commendable performanceü A personal call / visit by a superior during a transfer to say that the

region will miss his/her services and wishing him/her to make the other region proud.


Reasons for Un-happy MomentsØ Lack of career opportunitiesØ Lack of guidance from seniorsØ Delay and denial in promotionØ Sudden / untimely transfer and transfer not suited to interest, career and

backgroundØ Demanding / Irritable / insincere superiorsØ Indifferent and unequal treatment by seniorsØ Lack of guidance from seniorsØ Neglecting family at the cost of workØ Efforts are not recognizedØ No change in assignment for yearsØ Allotted un productive workØ Lack of confidence shown by seniorsØ Failed to achieve targetsØ Blamed for something not related to.Ø When faced queries from outsiders on Company's low performanceØ No appreciation shown in spite of good work


Suggestions for improving employees happiness / satisfaction

v To spell out common goals in clear quantifiable terms knowledge and information sharing

v Improve inter-departmental synergy

v Improve the communication between the employees and higher management. To communicate more often with the employees

v Developing Interpersonal relationship and Mutual Trust amongst employees.

v Objective assessment of individual performance

v Honest feedback should be given to employees for development.

v Greater transparency and faster decision making

v Mandatory Leave and mandatory office closure on Holidays and at 6PM every day. Better physical environment at branches and Ware Houses.


Suggestions for improving employees happiness / satisfaction

v To inspire people to think out of the box and creatively and create small cross-functional groups to get fresh Ideas.

v Individuals achievements in the company may be documented and build a strong data base of every employee in the organisation to identify their quality, strength, weakness etc & nurture scientifically to enhance their strength. Career planning with clear goals and objectives keeping in view the capability, interest of the individual.

v Senior executives to be developed and projected as role models.

v Team spirit needs to be strengthened more so as to inculcate the feeling of better bonding, dedication and belongingness. This will help in better employee efficiency and happier cohesive unit.

v Transfer posting should be considered , considering ones children education ,aged parents health etc. To develop transparent transfer policy and not to make transfer after a fixed date.

Happiness Survey 2011

Documents

Transcript of Happiness Survey 2011