Hands on customer education-from lectures to learning by doing
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Transcript of Hands on customer education-from lectures to learning by doing
HANDS-ON CUSTOMER EDUCATION:FROM LECTURES TO LEARNING BY DOING
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SPEAKERS
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ABOUT SERVICEROCKET
Implementations
Support Training
ServiceRocket is a trusted partner that fulfills the whole product imperativeby helping enterprise customers realize the value of their software investments.
Software Companies Using Learndot
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SPECIAL GUEST
Hands-on Customer EducationFrom Lectures to Learning by DoingWith Seth Payne, Principal Product Manager
Blended learning is learning that is facilitated by the effective combination of different modes of delivery, models of teaching, and styles of learning and applying them in an interactively meaningful learning environment
Blended learning enables training managers to draw from the best of both worlds to create programs that offer students interactive, hands-on training wherever and whenever they need it.
Traditional Learning• Instructor-led• Synchronous• Rigid structure• Group-centric
Blended Learning
Online Learning• Self-paced• Asynchronous• Flexible structure• Individual-centric
StudentPractice
TeacherPresentation
GroupCommunication
Real WorldInteraction
CommunityCollaborationIncre
asing
Pedag
ogical R
ichnes
s
“Technology is a technique, not a strategy”
Instructor-Led Training
Enable Hands-on Learning withVirtual Training Labs
Enable Global Learning: Access labs from any device with an internet connection
Maintain Instructor Engagement and Control: Suspend and review any lab, allow homework when needed
Improve Student Engagement: Equip each student with their own virtual sandbox
Self-Paced Training
QuestionsAre you using hands-on or blended learning?
What technical challenges have you faced?
Are you leveraging the cloud to deliver hands-on exercises?
Download the White PaperDefining and Administering Modern Blended Learning
https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/
Or visit www.skytap.com
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QUESTIONS
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