s P r i N g 2 0 1 9

NBMC’s Hand & OccupationalTherapists are an integral part of our Patient Centered Care team. We accept referrals from all providers and work with insurancecompanies for prior-authorizations.Appointments are readily available.

Hand therapists employ a variety of techniques and tools, including activity and exercise programs,custom orthotic fabrication, management of pain, swelling, and wound/scar care.

Please stop by or call us to learn more about how we can help you with patient care plans.

541.267.5151 x1223

COmmON CONdiTiONs TreaTed:POsT-surgiCaL• Dupuytrens, tendon repairs,

crush injuries, etc.

NON-OPeraTive/CONservaTive maNagemeNT • Fractures (elbow, forearm,

wrist, hand, digit)• Nerve Compression

(Carpal tunnel syndrome, cubital tunnel syndrome, wrist drop)

• Lateral/Medial Epicondylosis• General Stiffness/Weakness• Arthritis (hand/thumb)• Scar Management• Desensitization/

Sensory Re-education• Ligament Injuries (sprain/strain)• Dislocations• Complex Regional

Pain Syndrome• Trigger Finger

(stenosing tenosynovitis)• Neurological• Repetitive Strain Injuries

Did you know we offer an after-hours nurse triage line for ourpatients in Bandon, Gold Beach,Coquille and Myrtle Point? Youmay call in at any time after hoursand speak to a nurse. A report will be sent to your primary careprovider so they are aware of yourconcerns. Each clinic has handymagnets and stickers so you willalways have the number available.

*Patients of our Coos Bay Clinic can call 541.267.5151 and your call will beanswered by the answering service whichcan connect you to the provider on call.

NurseWise: Nurse Triage Line

Hand & Occupational Therapy

To speak to a

nurse after hours,

please call

844.811.7358*

We’re here to give you a helping hand!

julieBATCHeloR oTR/l, CHT

AlexCsAjkooTR/l, CHT

jenna Beh, PAGeneral SurgeryJenna attendedYoungstownState University inOhio and obtained a

degree in food & nutrition. Jennaworked as a registered dietician forover six years. She then returned toschool attending Catham Collegein Pittsburgh, Penn. obtaining herdegree as a Physician Assistant.Jenna joined the General Surgerydepartment and is the BariatricTreatment Coordinator for BayBariatrics, the only bariatric Centerof Excellence on the Oregon Coast.Jenna likes to beachcomb and hikewith her yellow Labrador retriever.

Derral Hawthorne, PA-CGold Beach Clinic Derral attended UCDavis at California,where he studied

psychology with a Chinese minorand A.T. Still University, where heobtained a Physician Assistantdegree specializing in FamilyMedicine. Derral joined the GoldBeach clinic as a Family Practiceprovider and see’s patients of allages. He has a special interest inpreventive medicine and smokingcessation. Derral is currentlyaccepting patients.

Derral is married and has threechildren ages 9, 12 and 16. He likes to hike, camp, fish, play guitarand sing. He is very excited to live in Oregon and be a part of thecommunity.

Alaina Hendrix, FNPWomen’s HealthWe are pleased toannounce the additionof Alaina Hendrix, FNPto the Women's Health

Department at our Coos Bay Clinic.Alaina has a passion for helpingpatients live their best life byempowering them with sound healtheducation and unwavering support. Alaina traveled as a child withher Navy family before setting inArizona. She attended Arizona State University, then completed anA.A.S. degree in Legal Assisting withan emphasis in civil law fromPhoenix College. From there Alainacompleted her Bachelor of Sciencein Nursing at the University of NorthCarolina, then received her Masterof Science in Nursing at ChamberlainUniversity. She completed herWomen’s Health/ Public Healthrotation at Emanuel County HealthDepartment in Georgia. She enjoys hiking, camping,fishing, archery, golf, travel, readingand baking.

NBmC is PLeased TO aNNOuNCe Our NeWesT PrOviders: Help Us Also Welcome:

NBMC offers competitive salaries and great benefits – plus, it’s just a GREAT place to work. For a list of our job openings, please visit: www.nbmchealth.com/careers/

Crystal litsisPediatrics Department ManagerCrystal moved toCoos County in 2013after living in

Northern California for 34 years. Chasing the cooler weatherand the dunes, Crystal, along withher husband and 2 boys, decidedto head north and build a life andbusiness in Coos Bay. She spentthe last six years working as a leadat a local physical therapy officebefore joining NBMC. The Pediatric Department

supports the youth of ourcommunity by encouraging themto be healthy and happy as theygrow into adults. We are delightedto have Crystal as our pediatricdepartment manager.

NBmC gOLd BeaCH CLiNiC:Great Local Comprehensive Care

Family MedicineWomen’s HealthPediatricsVaccinesWalk-in Clinic

Botox for MigrainesPreventative MedicineFlight PhysicalsMinor surgical Procedures

Mole & skin Tag Removalknee/Pain injectionselectrocardiogram (ekG)laboratory servicesRadiology (x-Ray)

90% of people say talking with their loved onesabout end-of-life care is important...

Only 27% have actually done so*

*Source: TheConversation Project Survey 2013

Thursday, April 4, 2 to 4 pmLocation: NBmC (3rd Floor Conference room)Hosted by: Bethany Neuhoff, rN

There are many things we may not expect in our life anddecisions are best made before you become sick or injured.This Advanced Care Planning class will help you plan for those times and what matters to you. • Review and answer your questions

• Provide help to complete your Advance Directive • For anyone aged 18 and older

Call 541.267.5151 x1682 to reserve your space!

We’reLisTeNiNg!We are always looking forways we can improve ourservices, and we’d love to hear your thoughts!Each of our clinics hostsquarterly listeningsessions where you canshare your views on allthings related to your careat NBMC. Our next roundof meetings takes place in May, and all attendeesreceive a special gift. If you are interested injoining, please contactLindsey Tyner at541.267.5151 x1210.

There are many different types of healthcare options at NBMC; from Botox to mole removal, and on-site X-rays to laboratory tests, minor surgicalprocedures and so much more. We see patients of all ages.

ReginaldWilliams, MD

Tamara Tuttle,PA-C

Derral Hawthorne,PA-C

linda Almeida,FNP

Please call 541.247.7047 to schedule an appointment.We are located at 94180 2nd Street in Gold Beach.

advanced Care PlanningPlan for the future so your loved ones don’t have to...

• mondays, 5:30 to 7:30 pm• starts march 25th thru april 29th• instructor: geanna Berrier, rN• Location: NBmC (3rd Floor Conference room)

Please join us for a free six-week workshop to help those with diabetes or pre-diabetes live healthier lives. Friends and family are welcome too! Duringweekly 2 hour classes, you will receive free self-management tools andresources to help you:

• Manage blood glucose • Maintain a healthy diet • Work with your healthcare team • Set weekly goals • Find ongoing support & community resources

The Care Management Team received this feedback from a providerregarding a patient who attended one of our diabetic education classes: “I am writing to thank you for the education and support that you have given to my patient. She has always said she understood her diabetes. However her A1C has always been very uncontrolled. At her last appointment, shebrought in her home glucose record which indicated her sugars were muchcloser to being controlled. She had been at an A1c of 8.6 with an average sugar of 206 and her sugars are now at 94-170. Even more important than that, she is really enjoying the class, says she is learning a lot, and feels positive about being able to control her own health. This is new for her. It will not only impact her health, but also the mother she cares for who is also diabetic. Thank you for the work you do with our patients.”

If you are interested in Diabetic Education, please contact our Care Management department at 541.267.5151 x1682.

JaNuaryChristine CannonChristine has beenwith NBMC for 1 year. It cannot beemphasized enough

how much Christine goes aboveand beyond as a team player. Shecontinually steps up when there isa need, particularly when we areshorthanded. Even under themost stressful situations sheremains encouraging and calm.The Woman’s Health Department.and NBMC are fortunate to havesuch a devoted employee.

FeBruaryTeresa OsborneTeresa has been with NBMC for 13years. She is not only efficient and

dependable but is a good personwhose big heart deserves to be appreciated. She is a trueprofessional who is friendly,respectful, caring and great with patients. Teresa truly is an exceptional asset to NBMC as a whole and we appreciatehaving her in the Laboratory.

marCHerin deereErin has been withNBMC for 4 years.Erin is a kind, caringprofessional who

goes above and beyond for herlittle patients. Erin matches Dr. DeLeon’s “I’m here to help”attitude perfectly. She makeseveryone she comes in contactwith feel special and well takencare of. When helping to trainothers she is very patient andknowledgeable. We trulyappreciate having Erin in thePediatrics Department.

CONgraTuLaTiONs TO Our emPLOyees OF THe mONTH

6 - W e e k e d u C a T i O N P r O g r a me m P O W e r m e N T

accountable Care Organizations (aCOs): Providing Better, Coordinated Care for you North Bend Medical Center is participating in CHACO 17, a Medicare Shared Savings Program ACO. An ACO is agroup of doctors, hospitals, and/or other health careproviders working together with Medicare to give youbetter, more coordinated service and health care. We share important information and resources about yourindividual needs and preferences.

you Can still Choose any doctor or Hospitalyour medicare benefits are not changing. ACOs are nota Medicare Advantage plan, an HMO plan, or an insuranceplan of any kind. You still have the right to use any doctor or hospital that accepts Medicare, at any time. Your doctormay recommend that you see particular doctors or healthcare providers, but it’s always your choice about whatdoctors and providers you use or hospitals you visit.

select your Primary Clinician On mymedicare.govAs a Medicare beneficiary, you can log in to mymedicare.govand select your primary clinician. Your primary clinician isthe health care provider that you believe is responsible forcoordinating your overall care. Selecting a primary cliniciandoes not affect your benefits or restrict your ability to getcare from any doctor or other clinician you choose. Yourselection of a primary clinician will remain the same unlessyou decide to change your designation. To select yourprimary clinician, log in to your mymedicare.gov account orcall 1-800-mediCare (1-800-633-4227). Search for yourprimary clinician by typing their name into the providersearch tool. Then select the “Add as my primary clinician”option under the provider’s name.

Having your Health information gives us a more Complete Picture of your Health To help CHACO 17 give you better, coordinated care,Medicare will share information with us about your care.The information will include things like dates and times you visited a doctor or hospital, your medical conditions,and a list of past and current prescriptions. This information from other health care providers will give North Bend Medical Center and other health

care providers in ACOs a more complete and up-to-datepicture of your health. Over time, you may notice that you don’t have to fill out as many medical forms that ask for the same information, you don’t need to repeat medicaltests because your results are shared among your healthteam, and other benefits because your providers arecommunicating with one another. If you choose to let Medicare share your health careinformation with CHACO 17, it may also be shared withother ACOs in which your other doctors or health careproviders participate. If you don’t want your health careinformation shared, you can ask Medicare not share it.

your Privacy is very important to us yes, sHare my iNFOrmaTiON:If you want Medicare to share information about the health care you received with CHACO 17 or with otherACOs in which your other doctors or health care providersparticipate, there’s nothing more you need to do.

NO, PLease dON’T sHare my iNFOrmaTiON: If you do not want Medicare to share your health careinformation, you need to do the following:

• Call 1-800 mediCare (1-800-633-4227) and tell the representative that your doctor is part of an ACO and you don’t want Medicare to share your health care information. TTY users should call 1-877-486-2048.

• If you change your mind in the future, you can call 1-800-MEDICARE and tell the representative whatyou have decided. We can’t communicate withMedicare on your behalf.

Even if you decline to share your health care information,Medicare will still use your information for some purposes,like assessing the financial and quality of care performance of the providers participating in ACOs. Also, Medicare mayshare some of your health care information with ACOswhen measuring the quality of care given by health careproviders participating in those ACOs.

QuestionsIf you have questions or concerns, call us at 541.267.5151x1367, or we can discuss them next time you’re in ouroffice. You can also call 1-800-MEDICARE and tell therepresentative you’re calling to learn more about ACOs, or visit Medicare.gov/acos.html.

BeNeFiCiary iNFOrmaTiON NOTiCe:North Bend medical Center is Participating in a medicare sharedsavings Program accountable Care Organization (aCO)

JaNuaryJohn Burles, Administration — 5 yearsRandy Bennett, Lab — 13 yearsAntonio Flores, Lab — 13 yearsLisa Drops, Patient Services — 29 yearsDina Hansen, Patient Services — 17 yearsTara Erickson, Patient services — 1 yearMark Johnson, Engineering — 16 yearsTim Wofford, Materials — 12 yearsDonald Koch, Materials — 1 yearWilliam Laverty, Physical Therapy — 5 yearsLawrence Cheal, Physical Therapy — 10 yearsAlexander Csajko, Physical Therapy — 2 yearsJessica Cavanaugh, Day Surgery — 4 yearsShelly Wright, Day Surgery — 1 yearAngie Looney, QST — 14 yearsBarb Conway, Satellite Manager — 2 yearsTamara Tuttle, PA, NBMC Gold Beach, 9 yearsKristine Beem, NBMC Gold Beach — 1 yearJill Stonesifer, Pediatrics — 1 yearAlexandra Dodd, Kamara Dodd, FNP — 2 yearsAlyssa Cooper, Patrick Bringardner, FNP — 6 yearsKatherine Casillas, Dr. Pittenger — 4 yearsMary Deane, Dr. McAndrew — 24 yearsMary Anker, ANP, NBMC Bandon, 7 yearsMegan Sweet, NBMC Bandon — 2 yearsAllison Moeller, ICC — 2 yearsApril Henry, ICC — 2 yearsNicole Mayer, Dr. King — 3 yearsKarrie Devine, BACC — 2 yearsKamara Dodd, FNP, Internal Medicine — 2 yearsDr. Shay Stacer, Behavioral Health — 2 yearsDr. Cherry, BACC — 16 years

FeBruaryAmy Jordan, Dr. Williams — 3 yearsAmy Warner, Dr. J. Webster — 1 yearBrittany Wolfe, Myrtle Point Lab — 1 yearChris Amaral, Materials — 6 yearsChristine Loving, EKG — 31 yearsDiona McDonald, Day Surgery — 3 yearsDr. Murphy, Pediatrics — 1 yearDr. Rastogi, Pediatrics — 3 yearsDyana Lazcano-Brown, Care Coordination — 3 yearsHelen Solis-Coughlin, Lab — 29 yearsHolly Rettig, ICC — 1 year

Jamie LaPlante, Dr. Fink — 5 yearsJeri Creed, Day Surgery — 19 yearsJon Winders, Administration — 4 yearsJudy Miller, Patient Services — 30 yearsJulie Leep, QST — 14 yearsKayla Johnson, Dr. Smith — 3 yearsLinda Bouska, Coquille NBMC — 14 yearsMcKenzie Gibson, Engineering — 2 yearsMelody Rasor, Pediatrics — 1 yearMerissa Erichsen, Dr. Jaini — 2 yearsNicole Courtright, Dr. Keller — 3 yearsNicole Gallagher, Bandon NBMC — 1 yearRachel DeLong, Dr. W. Webster — 10 yearsRose Wilson, Patient Services — 31 yearsShaylin Brown, Dr. Keller — 4 yearsStacy Courtright, Dr. LaGesse, 9 yearsStephanie Higgins, Dr. Muller — 16 yearsSunshine Kasper, Myrtle Point NBMC, 9 yearsTeresa Millican, BACC — 13 yearsWhitney Harmon, Support Staff — 1 year

marCHLaura Underhill, Lab — 28 yearsJeramee Matzner, IT — 2 yearsKali Willett, Medical Records — 2 yearsAurora Watson, Day Surgery — 28 YEARSBryn Dee Evridge, Day Surgery — 2 yearsShari Koizumi, ICC — 8 yearsNate Collicott, Engineering — 14 yearsAlfredo Carbonell, Housekeeping — 8 yearsLinda Cotton, Coag Clinic — 4 yearsKimberly Rucker, Dr. Williams — 9 yearsGabrielle Giorgis, Dr. Smith — 2 yearsLisa Newsum, Dr. Patel — 5 yearsAngela Brady, Dr. Peddagovindu — 2 yearsTomas Ledesma, Dr. Jennings/Sopka, PA — 2 yearsReania Horath, BACC — 1 yearTina Moon, Kamara Dodd — 10 yearsJamie Johnson, Urology — 17 yearsCrissy Shellhamer, General Surgery — 16 yearsCarly Horner, General Surgery — 2 yearsTrisha Hampel, General Surgery — 1 yearTina Downing, Dr. Sharman — 13 yearsLarissa Horlacher, Audrey Duke — 12 yearsTiffany Lane, Dr. Shay Stacer — 2 yearsBethany Meyer, Satellite Support — 1 yearPamela Powers-Druzdzel, Dr. Williams — 1 year

a Big THaNk yOu TO Our sTaFF CeLeBraTiNg aNNiversaries:

Email: P

PCPCH Stands for Patient Centered Primary Care Home. All of the North Bend Medical Center clinics are a certifiedPCPCH at either a tier 3 or tier 4 depending on whichlocation. The goal of the PCPCH program is to put thepatient at the center of their care and have services andresources available to help meet your needs and ensure thatyou are receiving the best possible care we can provide.

THere are six sTaNdards OF Care THaT eaCH CLiNiC is HeLd TO:

• accessible: Care is available when patients need it.

• accountable: Clinics take responsibility for theircommunity and provide quality care.

• Comprehensive: Patients get the care, informationand services they need to stay healthy.

• Continuous: Providers know their patients and work with them to improve their health over time.

• Coordinated: Clinics help patients navigate the health care system to get the care they need in a safe and timely way.

• Patient & Family Centered: Patients and familiesare the most important part of health care. Care

should draw on a patient’s strengths to set goals, and communication should be culturally competentand understandable for all.

In December we successfully renewed our PCPCH status forthe Bandon, Coquille, Gold Beach and Myrtle Point clinics.Below are the scores for both 2017 and 2018 so you can see the progress the clinics have made. To gain these stepsthere are multiple services the clinics must provide andbenchmarks they need to meet. There are five available tierswith Tier 5 being the highest.

2017 2018 2018 Tier

Bandon 160 pts 245 pts 3

Coquille 160 pts 240 pts 3

gold Beach 130 pts 220 pts 3

myrtle Point 160 pts 205 pts 3

To help you better understand what our participation in the PCPCH program means to you click here to see the patient fact sheet:

www.oregon.gov/oha/HPA/dsipcpch/Documents/PatientFactsheet.pdf

PaTieNT CeNTered Primary Care HOme (PCPCH):

What is a PCPCH and What Does It Mean To Me?

Thank you to everyone who took the time to complete ourConsumer Assessment of Healthcare Providers and Systems(CAHPS) survey. There were 702 adult surveys and 137pediatric surveys completed. This information is important to us as we work to improve the care and services that we provide.Below you will find the survey summaries for each facility along with the combined results for each of our clinics. Click on the links below to look at the information on our website.

https://www.nbmchealth.com/news/

1In the last 12 months, did you get an appointment with your primarycare provider as soon as possible for an URGENT CARE need?

ResPoNse CBC GBC MPC BC CCAlways 57% 56% 89% 57% 54%Usually 21% 28% 9% 22% 27%Sometimes 7% 7% 1% 2% 5%Never 9% 5% 0% 8% 7%Unanswered 6% 4% 0% 12% 7%Total Responses 458 75 75 51 41

2In the last 12 months, did you get an appointment with your primarycare provider as soon as possible for a non-urgent care need?

ResPoNse CBC GBC MPC BC CCAlways 63% 60% 61% 59% 66%Usually 21% 21% 33% 25% 22%Sometimes 6% 5% 0% 0% 0%Never 3% 5% 4% 0% 2%Unanswered 7% 8% 1% 16% 10%Total Responses 458 75 75 51 41

3In the last 12 months, when you phoned your primary careprovider's office during regular office hours, how often did you

get an answer to your medical question the following business day?ResPoNse CBC GBC MPC BC CCAlways 59% 37% 60% 49% 46%Usually 25% 35% 29% 18% 20%Sometimes 5% 8% 7% 4% 10%Never 3% 11% 0% 2% 2%Unanswered 8% 9% 4% 27% 22%Total Responses 458 75 75 51 41

4In the last 12 months, when you phoned your primary careprovider's office after regular office hours, how often did you

get an answer to your medical question that same day?ResPoNse CBC GBC MPC BC CCAlways 33% 19% 64% 25% 22%Usually 19% 21% 27% 10% 17%Sometimes 9% 7% 7% 8% 5%Never 11% 16% 0% 8% 7%Unanswered 28% 37% 3% 49% 49%Total Responses 458 75 75 51 41

5Wait time includes time spent in the waiting room and exam room.In the last 12 months, how often did you see your primary care

provider within 15 minutes of your appointment time?ResPoNse CBC GBC MPC BC CCAlways 48% 21% 64% 47% 44%Usually 32% 32% 25% 27% 29%Sometimes 11% 35% 5% 4% 15%Never 3% 8% 3% 4% 0%Unanswered 7% 4% 3% 18% 12%Total Responses 458 75 75 51 41

6In the last 12 months, how often did your primary care providerexplain things in a way that was easy to understand?

ResPoNse CBC GBC MPC BC CCAlways 83% 73% 69% 78% 78%Usually 12% 20% 27% 14% 15%Sometimes 2% 3% 3% 2% 0%Never 0% 3% 0% 2% 0%Unanswered 4% 1% 1% 4% 7%Total Responses 458 75 75 51 41

7In the last 12 months, how often did your primary care providerlisten carefully to you?

ResPoNse CBC GBC MPC BC CCAlways 84% 73% 67% 82% 83%Usually 10% 19% 29% 12% 10%Sometimes 2% 4% 3% 2% 0%Never 0% 3% 0% 0% 0%Unanswered 4% 1% 1% 4% 7%Total Responses 458 75 75 51 41

8In the last 12 months, how often did your primary care providergive you easy to understand information about any health

questions or concerns?ResPoNse CBC GBC MPC BC CCAlways 83% 69% 68% 80% 68%Usually 11% 21% 28% 10% 20%Sometimes 1% 5% 3% 4% 5%Never 0% 3% 0% 0% 0%Unanswered 5% 1% 1% 6% 7%Total Responses 458 75 75 51 41

9In the last 12 months, how often did your primary care providerseem to know the important information about your medical

history?ResPoNse CBC GBC MPC BC CCAlways 76% 53% 71% 75% 66%Usually 16% 31% 27% 16% 24%Sometimes 36% 9% 1% 4% 0%Never 0% 3% 0% 0% 2%Unanswered 5% 4% 1% 6% 7%Total Responses 458 75 75 51 41

2018 4th Quarter Consumer assessment of Healthcareand Providers and systems (CaHPs) survey results

CBC = Coos Bay Clinic gBC = Gold Beach Clinc mPC = Myrtle Point Clinic BC = Bandon Clinic CC = Coquille Clinic

CBC = Coos Bay Clinic gBC = Gold Beach Clinc mPC = Myrtle Point Clinic BC = Bandon Clinic CC = Coquille Clinic

10In the last 12 months, how often did your primary careprovider show respect for what you had to say?

ResPoNse CBC GBC MPC BC CCAlways 85% 75% 73% 73% 85%Usually 7% 17% 24% 8% 7%Sometimes 1% 0% 1% 0% 0%Never 0% 3% 0% 2% 0%Unanswered 7% 5% 1% 18% 7%Total Responses 458 75 75 51 41

11In the last 12 months, how often did your primary careprovider spend enough time with you?

ResPoNse CBC GBC MPC BC CCAlways 80% 67% 64% 67% 80%Usually 12% 24% 31% 14% 10%Sometimes 19% 1% 4% 0% 0%Never 0% 3% 0% 2% 0%Unanswered 7% 5% 1% 18% 10%Total Responses 458 75 75 51 41

12In the last 12 months, how often were clerks and receptionistsat your primary care provider's office as helpful as you thought

they should be?ResPoNse CBC GBC MPC BC CCAlways 83% 83% 80% 71% 76%Usually 9% 9% 19% 12% 15%Sometimes 1% 1% 0% 0% 0%Never 0% 1% 0% 0% 0%Unanswered 7% 5% 1% 18% 10%Total Responses 458 75 75 51 41

13In the last 12 months, how often did clerks/receptionists at yourprimary care provider's office treat you with courtesy/respect?

ResPoNse CBC GBC MPC BC CCAlways 86% 87% 85% 75% 76%Usually 6% 7% 13% 8% 15%Sometimes 10% 0% 0% 0% 0%Never 0% 1% 0% 0% 0%Unanswered 7% 5% 1% 18% 10%Total Responses 458 75 75 51 41

14What number would you use to rate your primary care provider?

ResPoNse CBC GBC MPC BC CC10 (Best) 64% 37% 43% 49% 49%9 17% 16% 24% 24% 32%8 8% 24% 17% 18% 2%7 36% 8% 7% 0% 0%6 10% 5% 8% 0% 2%5 0% 1% 0% 0% 7%1 (Worst) 0% 1% 0% 0% 0%Unanswered 6% 7% 1% 10% 7%Total Responses 458 75 75 51 41

15In the last 12 months, during an appointment with yourprimary care provider, did anyone in your provider's office talk

with you about your specific health goals and provide you witheducation or supplies to track your goals?ResPoNse CBC GBC MPC BC CCAlways 56% 25% 68% 41% 34%Usually 24% 20% 29% 22% 15%Sometimes 88% 13% 1% 8% 17%Never 4% 31% 0% 12% 10%Unanswered 8% 11% 1% 18% 24%Total Responses 458 75 75 51 41

16In the last 12 months, during an appointment with your primarycare provider, did anyone in your provider's office ask if there

was anything that made it hard for you to take care of your health?ResPoNse CBC GBC MPC BC CCAlways 47% 16% 67% 27% 32%Usually 20% 17% 29% 14% 15%Sometimes 9% 13% 3% 6% 10%Never 14% 39% 0% 31% 22%Unanswered 11% 15% 29% 22% 22%Total Responses 458 75 75 51 41

17In the last 12 months, when your primary care provider ordereda blood test, x-ray, or other test for you, how often did someone

from this provider’s office follow up to give you those results?ResPoNse CBC GBC MPC BC CCAlways 68% 45% 63% 71% 46%Usually 15% 23% 20% 10% 24%Sometimes 5% 9% 8% 6% 0%Never 20% 5% 0% 2% 0%Not Applicable 4% 9% 5% 0% 5%Unanswered 6% 8% 4% 12% 24%Total Responses 458 75 75 51 41

18In the last 12 months, did your primary care provider give youeasy to understand written information about new diagnoses

or medications? ResPoNse CBC GBC MPC BC CCAlways 67% 48% 64% 59% 49%Usually 17% 27% 29% 10% 17%Sometimes 5% 5% 5% 8% 2%Never 2% 9% 0% 2% 2%Unanswered 8% 11% 1% 22% 29%Total Responses 458 75 75 51 41

19In the last 12 months, how many specialists have you seen atthe NORTH BEND MEDICAL CENTER?

ResPoNse CBC GBC MPC BC CC5 or more 1% 4% 1% 0% 0%3-4 6% 4% 16% 10% 7%1-2 47% 37% 37% 49% 37%None 38% 48% 45% 22% 39%Unanswered 8% 7% 0% 20% 17%Total Responses 458 75 75 51 41

2018 4th Quarter CAHPS Survey Results (continued)

If you have any questions related to the CAHPS Survey data,please call Lindsey Tyner at 541.267.5151 x1210.