Halle Johnson_Professional Resume
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Halle Johnson 1234 E. 3 rd . St., Long Beach, Ca 90802 (562) 519- 9986 [email protected] PROFILE Strong business background: 11 years of customer service, 3 years of promotional marketing, and 6 months of management experience. Solid leadership, strategic-planning and people-management skills. Reliable and friendly team-player who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Self- starter with a positive, can-do attitude who is driven to learn, improve and succeed. SKILL HIGHLIGHTS Operations Management Skilled Negotiator Dedicated Team Player Active Listener Superior Communication and Analytical Skills Quality Computer/ Technical Support Policy/ Program Development Strong Interpersonal Skills Resolution Oriented Complex Problem Solving PROFESSIONAL EXPERIENCE Coca-Cola Refreshments- Randstad Alpharetta, Ga February 2015- May 2015 Inbound Customer Service Specialist (Temporary Assignment) Acted as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels Provided equipment service and general customer support through successful resolution Actively listened to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction Accessed multiple system applications simultaneously to effectively service customers Understands performance metrics and improves quality and capabilities to meet and/or exceed goals The Recording Academy: Grammy University Santa Monica, Ca August 2011- June 2014 Membership Ambassador Conducted Person-to-Person and Social Media Marketing Planned, organized and lead university campus meetings/events Assisted with event management and educational programs (GRAMMY in the Schools ® ) Lead membership recruitment Managed database Provided Marketing/P.R. and administrative office support
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Transcript of Halle Johnson_Professional Resume
Halle Johnson 1234 E. 3rd. St., Long Beach, Ca 90802
(562) 519- [email protected]
PROFILE
Strong business background: 11 years of customer service, 3 years of promotional marketing, and 6 months of management experience. Solid leadership, strategic-planning and people-management skills. Reliable and friendly team-player who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
SKILL HIGHLIGHTS
Operations Management Skilled Negotiator Dedicated Team Player Active Listener Superior Communication and Analytical Skills Quality Computer/ Technical Support Policy/ Program Development Strong Interpersonal Skills Resolution Oriented Complex Problem Solving
PROFESSIONAL EXPERIENCECoca-Cola Refreshments- Randstad Alpharetta, Ga February 2015- May 2015 Inbound Customer Service Specialist (Temporary Assignment)
Acted as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels
Provided equipment service and general customer support through successful resolution Actively listened to customer inquiries and apply job knowledge to accurately complete the necessary
request to ensure customer satisfaction Accessed multiple system applications simultaneously to effectively service customers Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
The Recording Academy: Grammy University Santa Monica, Ca August 2011- June 2014Membership Ambassador
Conducted Person-to-Person and Social Media Marketing Planned, organized and lead university campus meetings/events Assisted with event management and educational programs (GRAMMY in the Schools®) Lead membership recruitment Managed database Provided Marketing/P.R. and administrative office support
Freeh Thought Group Consulting Firm Long Beach, Ca August 2013- November 2013Executive Assistant and Management Intern (Temporary Assignment)
Managed and developed executive schedules, deadlines, tasks, and procedures Conducted research, compiled data, and prepared papers for consideration and presentation by executives,
committeees and board of directors Trained and supervised interns Provided technical support
Seventh Street Christian Church Long Beach, Ca March 2013- October 2013Childcare Assistant
Organized activities and implemented curricula that stimulated children's physical, emotional, intellectual, and social growth
Kept records of children’s progress, routines, and interests
EDUCATION Communications Major
Long Beach City College, Long Beach, CA, United StatesCoursework in CommunicationsSupplemental courses in MarketingMinor in Music
