HOW TO BUILD A GREAT TEAM…Part One - GrowthA WEBINAR FOR ALA EDITIONSCATHERINE HAKALA-AUSPERKAPRIL 16, 2014

Webinar Description

GROWTH (APRIL 16, 2014)

DEVELOPMENT (APRIL 23, 2014)

Opportunities (Openings) Identifying Need Interviewing Hiring

Preparation Expectations Environment for Success Corrections

A Knock on the Door

Involve Your Team from the Start!

• THE OPPOSITE OF FEAR IS INFORMATIONCULTURE

• THEY KNOW THE STAFFINPUT

• WHAT TO EXPECTWELCOMING

Who and How Many?

BUYING TIME & COVERING BASES

AVOID BIGGEST HIRING MISTAKES Work Overload Frustration Customer Service Impact Lost Development Opportunities Haste

GAPSWhen do you have to say “No?”

What Do You Really Need?

What Was Being Done What Was Being Left Undone What Opportunities Exist What Do Your Customers Say?

TODAY’S OPENING?CLARIFY THE JOB!

The Profile

SKILLS

EXISTING TASKS

NEW JOBS

CHARACTERISTICS

PERSONAL

PROFESSIONAL

SURPRISES

EMERGING SERVICES

TALENTS

Tossing the Net

Where to advertise? How to Advertise? What to Say? What to Ask For?

CAN YOU SELL AIR?

DO YOU LIKE BUBBLES?

YOU WOULDN’T LIKE OUR TEAM!

YOUR AD IS YOUR FIRST OPPORTUNITYTO COMMUNICATE WITH YOUR GREAT,

NEW TEAM MEMBER

Communicate Well From the Start

Respond to Applicants

Prepare Interviewee

s

In-Person Welcome

Library Information

Questions, Comments?

Reviewing Applicants

Create a Grid Remember the Profile Collect (and listen to) all input Be open to surprises

Questioning Questions

So what? Real vs. Practiced? “Convince us”? Be Creative

WHAT’S YOUR DEFINITION OF CUSTOMER SERVICE?

WHAT TECHNOLOGY SKILLS DO YOU HAVE?

HOW DO YOU DEAL WITH CHANGE?

Additional Materials

PRE-INTERVIE

W QUESTION

S

DEMONSTRATIONS

TESTS OR PORTFOLIO

S

SELL YOUR LIBRARY!

Culture Professional

Development Benefits Growth

Making the OfferClick icon to add picture

YOU’RE NOT THE ONLY LIBRARY THAT WANTS THE BEST APPLICANT!

PREPARING FOR SUCCESS

IN THE JOBOrientationEquipmentTraining

WITH THE TEAM IntroductionsBlendingSupport (Assign a

Mentor!!)

Questions, Comments?

Thank you…

Plan to attend “How to Build a Great Team: Part Two – Development

April 23, 2014

Orientation Training Challenging Correcting Inspiring