Hair Color Solutions · Spectrum Hair Color Professional Reference Guide prior to the training....

Hair Color Solutions

Leader Guide


Acknowledgements

Development of this program …

Trademarks & Copyright Acknowledgements

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Corporation.

LeaderGuide Pro™ is a trademark of Great Circle Learning,

Inc.

Intellectual property of Aveda Corporation.

This leader guide was created with:

a product of Great Circle Learning, Inc.

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Leader Guide Table of Contents

© 2011 Page i Rev. Date 10/19/2011

Table of Contents

INTRODUCTORY MATERIAL

Getting Started ii

About This Guide ii

The Program In Perspective vi

Program Preparation vii

Training At A Glance xii

MODULES

Welcome and Introduction 1

Welcome and Introduction 2

Hair Color Challenges 8

Overcoming Challenges 9

Color Theory Review 14

The 6 Consultation Steps 17

Hair Color Solutions 32

Pre-Treatments: Darker Than Desired 33

Pre-Treatments: Lighter Than Desired 46

Post-Treatments: Color Balancing 53

Post-Treatments: Toning 59

Post-Treatment: Botanical Therapy 67

Model / Mannequin Workshop 73

Workshop 74

Getting Started Leader Guide

Page ii Hair Color Solutions

Getting Started

About This Guide

What’s the purpose of this guide?

This leader guide provides a master reference document to help

you prepare for and deliver the Hair Color Solutions program.

What will I find in the guide?

This leader guide is a comprehensive package that contains

the workshop delivery sequence

checklists of necessary materials and equipment

presentation scripts and key points to cover, and

instructions for managing exercises, case studies, and other

instructional activities.

Leader Guide Getting Started

© 2011 Page iii Rev. Date 10/19/2011

About This Guide

How is this guide organized?

This section, ―Getting Started,‖ contains all of the preparation

information for the Hair Color Solutions program, such as

learning objectives, pre-work, required materials, and room set-

up.

Following this section is the ―Training At A Glance‖ table.

This table can serve as your overview reference, showing the

module names, timings, and process descriptions for the entire

program.

Finally, the program itself is divided into modules, each of

which is comprised of one or more lessons. A module is a self-

contained portion of the program, usually lasting anywhere

from 20 to 90 minutes, while a lesson is a shorter (typically 5-

20 minute) topic area. Each module begins with a one-page

summary showing the Purpose, Time, Process, and Materials

for the module. Use these summary pages to get an overview

of the module that follows.


Page iv Hair Color Solutions

About This Guide, continued

How is the text laid out in this guide?

Every action in the program is described in this guide by a text

block like this one, with a margin icon, a title line, and the

actual text. The icons are designed to help catch your eye and

draw quick attention to ―what to do and how to do it.‖ For

example, the icon to the left indicates that you, the instructor,

say something next. The title line gives a brief description of

what to do, and is followed by the actual script, instruction set,

key points, etc. that are needed to complete the action.

A complete list of the margin icons used in this guide is

provided on the following page.

IMPORTANT NOTE

You may also occasionally find important notes such as this

one in the text of this guide. These shaded boxes provide

particularly important information in an attention-getting

format.


© 2011 Page v Rev. Date 10/19/2011

About This Guide, continued

Graphic Cues

Module Blocks

Goal Time Overview Materials Break

Lesson Blocks

Assessment Audio Capture Case Study Check Computer Flipchart

Activity Handouts Game Highlight Key Points Lab Objective

Process Project Q&A Role Play Say This Speaker Time

Tools Transition Video Workbook wheel connect attend

image inform practice extend refine perform


Page vi Hair Color Solutions

The Program In Perspective

Why a Hair Color Solutions program?

To teach learners how to use Aveda Hair Color to address

common hair color problems with smart solutions.

Learning Objectives

After completing this program, participants will be able to:

Explain how to use Aveda Hair Color systems to solve

common hair color challenges

Perform the 6 consultation steps using a Color Talk Profile

Formulate and apply hair color changes with success

Program Timing

7 Hours (including a 1-hour lunch break)

Number of Participants

15–20


© 2011 Page vii Rev. Date 10/19/2011

Program Preparation

Pre-Work

Create any flip charts in advance.

Gather required training materials and tools.

Pre-color 3 mannequin heads for the workshop:

– Mannequin 1: Lightened to Level 8 with 1–2 inches of

new growth

– Mannequin 2: Darkened to Level 3 with 1–2 inches of

new growth

– Mannequin 3: Darkened to 4 V/R

Create Color Talk Profiles with guest practice scenarios.

Required Materials

General Materials

Computer with DVD Player

Projector and Screen

Flip Chart, Stand and Markers

PowerPoint Slides

Pens and Markers (for each table)

Post-it Notes (for each table –you will need 6 different

colors if you are doing the color Sudoku puzzle as a large

group)

Participant Workbook (1 per person)

Models or 3 Pre-colored Mannequin Heads for the

Workshop

Certificates of Completion (1 per person)

The Art and Science of Hair Color and Texture DVDs

(OPTIONAL)

Collateral

Full Spectrum Permanent Hair Color Chart, Swatchboard


Page viii Hair Color Solutions

Program Preparation

and Formulation Guide

Full Spectrum Deep Hair Color Chart and Swatchbook

Full Spectrum Deposit-Only Color Treatment Hair Color

Chart and Swatchbook

Full Spectrum Hair Color Professional Reference Guide (1

per table)

Botanical Therapy Positioning Chart (1 per person)

Product (one complete set of each color category)

Full Spectrum Permanent

Full Spectrum Deep

Full Spectrum Deposit-Only Color Treatment

Enlightener Powder Lightener and Creme Booster

Color Catalyst (5, 10, 20, 30 and 40 Volume)

Color Treatment Activator (Creme and Liquid)

Color Conserve Shampoo, Conditioner, Strengthening

Treatment and pHinish

Damage Remedy Shampoo, Conditioner and Intensive

Restructuring Treatment

Damage Remedy Equalizing Solution

Botanical Therapy Hair Treatments:

– Dry Remedy Penetrating Moisture

– Damage Remedy Penetrating Protein

– Refillable Applicator Bottles (5)

Full Spectrum Stain Remover

Color Viscosity Hair Color Thickener

Hand Relief (1 per table)

Blue Oil (1 per table)

Aveda Candles (1 per table)


© 2011 Page ix Rev. Date 10/19/2011

Program Preparation

Handouts

Blank Color Talk Profiles (a stack per table)

Pre-filled Color Talk Profiles for Practice Scenarios

Technical Tools:

3 Pre-colored Mannequin Heads (see Workshop module for

precoloring instructions)

Hair Color Bowls/Applicator Bottles

Hair Color Brushes

Whisks

Gloves

Scales

Tube Wringers

Towels

Room Set-Up

Set up the room with theater-style seating and round tables

(space permitting).

Place a flip chart and stand at the front of the room.

Set up the computer, projector and screen at the front of the

room.

Place the following items on each table:

– Participant Workbook (1 per person)

– Blank Color Talk Profiles (color copies, 1 stack per

table)

– Full Spectrum Hair Color Professional Reference Guide

(1 per table)

– Pens and Markers

– Post-it Notes (for each table)


Page x Hair Color Solutions

Program Preparation

– Aveda Candle (1 per table)

– Blue Oil (1 per table)

– Hand Relief (1 per table)

Set up any Shampoo/Electricity Stations.

Instructor Preparation

Read through this Facilitator Guide and review the Full

Spectrum Hair Color Professional Reference Guide prior to

the training.

Make copies of all handouts and gather all required

materials.

Pre-color the mannequin heads for the workshop and

complete Color Talk Profiles for the practice scenarios.

Set up the room following the above Room Set-Up

instructions.

Make sure any audio/visual equipment is working properly.

Play upbeat music as learners enter the room.


© 2011 Page xi Rev. Date 10/19/2011

Program Preparation

4MAT Wheel

Concept: Solutions

Training At A Glance Leader Guide

Page xii Hair Color Solutions

Training At A Glance

Time Module Description

15 Minutes

Welcome and

Introduction

Welcome learners to the training, lead the

group through the Aveda Mission, experience

a moment of wellness and share the learning

objectives.

1 Hour (plus

a 15-minute

break)

Hair Color

Challenges

Solve a color Sudoku puzzle, perform one-

minute skits to review hair color theory and

review and practice the 6 steps to a successful

consultation.

1 Hour and

30 Minutes

Hair Color

Solutions

Review the top 3 color change scenarios,

learn hair color cleansing, precoloration,

color balancing and the Botanical Therapy

Hair Treatments.

3 Hours

Model /

Mannequin

Workshop

Practice color change services on models/pre-

done mannequin heads, solve any ―Unsolved

Challenges‖ as a group and review key

concepts by creating hair color superheroes in

groups.

Leader Guide Welcome and Introduction

© 2011 Page 1 Rev. Date 10/19/2011

Welcome and Introduction

Goal

The purpose and goal of this module is to welcome learners to

the training and introduce the learning objectives.

Time

15 Minutes

Overview

Welcome learners to the training, lead the group through the

Aveda Mission, experience a moment of wellness and share the

learning objectives.

Materials Needed

See the Required Materials list at the beginning of this

guide.

Welcome and Introduction Leader Guide

Page 2 Hair Color Solutions


Show Slide 1: Hair Color Solutions Title Slide

Say:

Welcome to Hair Color Solutions! Today you are going to

learn how to use Aveda Hair Color to solve the hair color

challenges you face at your salon every day.

IMPORTANT NOTE

Introduce yourself to the group, share your history and role

with Aveda and why you love Aveda Hair Color. You could

also share a story about when you faced a tough hair color

challenge.

Ask:

If you think about the guests you see on a regular basis, what

percentage have virgin hair?

(Accept any answers and write the average percentage on a flip

chart page. The goal is for them to share a small percentage.)


© 2011 Page 3 Rev. Date 10/19/2011


Say:

If we do the math, that leaves _______ percent who are coming

in with previously colored or treated hair. This means that as

hair colorists, we are rarely working on a ―clean canvas.‖ And

hair color is a reactive chemical process, which can cause

unpredictable color outcomes. Our job is to use hair color

creatively and solve any hair color challenges that come our

way.

Ask:

How many of you have faced a hair color challenge that you

just couldn’t solve?

(Look for a show of hands.)

Say:

By the end of today’s training, you will have the knowledge

and tools you need to tackle your unsolved hair color

challenges with Aveda Hair Color.

IMPORTANT NOTE

Go over any necessary housekeeping information before you

continue the training.

Agenda

Bathroom Locations

Breaks

Direct participants to PAGE 3 in the Participant Workbook.




Show Slide 2: Mission Activity

mission activity3

Say:

Aveda is known throughout the beauty industry for its

unwavering commitment to the environment, which is reflected

in our mission. Since today is all about solutions, please fill in

the missing words from the mission in your workbooks.

(Give learners a few minutes to complete the activity.)

Show Slide 3: Aveda Mission

Mission

• Our mission at Aveda

3

Say:

Let’s recite the mission together.


© 2011 Page 5 Rev. Date 10/19/2011


Show Slide 4: Wellness

wellness

Say:

Solving hair color challenges requires creativity—and when

our minds and bodies are well, we give our creativity more

room to uncover solutions. Let’s take a moment to refresh our

minds and bodies before we begin.

IMPORTANT NOTE

Lead the group through a wellness activity of your choice. Try

to incorporate color or relate it to the concept of solutions.




Show Slide 5: Learning Objectives

learning objectives

• Explain how to use Aveda Hair Color

systems to solve common hair color

challenges

• Perform the 6 consultation steps using a

Color Talk Profile

• Formulate and apply hair color changes

with success

4


Say:

Now that we’re feeling refreshed, let’s review the learning

objectives. After today’s training, you will be able to:




Formulate and apply hair color changes with success

Place an “Unsolved Challenges” flip chart at the front of the room.


© 2011 Page 7 Rev. Date 10/19/2011


Say:

Remember those unsolved challenges you were thinking of

before? I want to you write them down on the Post-it Notes at

your tables and add them to this chart. During our workshop,

we’ll come back to these challenges and see if we can’t solve

them together. Feel free to add new challenges to this flip chart

as you think of them throughout the class.

Ask:

Are there any questions before we begin?

Say:

Let’s learn the art and science of hair color solutions!

Transition to Hair Color Challenges

Hair Color Challenges Leader Guide


Hair Color Challenges

Goal

The purpose and goal of this module is to connect learners to

the concept of solutions and understand how it applies to hair

color.

Time

1 Hour (plus a 15-minute break)

Overview

Solve a color Sudoku puzzle, perform one-minute skits to

review hair color theory and review and practice the 6 steps to

a successful consultation.

Materials Needed


guide.

Leader Guide Hair Color Challenges

© 2011 Page 9 Rev. Date 10/19/2011

Overcoming Challenges

connect

Show Slide 6: Color Sudoku Challenge

color

sudoku

challenge

5


Ask:

How many of you have played Sudoku before?

Say:

Sudoku is a logic puzzle that involves creating patterns of

numbers or colors. Since we are all hair colorists, you’ll find a

color Sudoku puzzle in your workbook.

The puzzle is comprised of six squares, and there are six

additional squares within each larger square. The goal is to fill

in all the squares of the puzzle using the six color options and

following a few simple rules:

Use all the color options in each box without repeating

Use all the color options in each row without repeating

Use all the color options in each column without repeating




Take a few minutes and try to solve the puzzle on your own.

(Give the learners 5 minutes to complete the activity.)

IMPORTANT NOTE

You could also do this as a large group activity by recreating

the puzzle on flip chart pages and using six colors of Post-it

Notes.

Say:

Let’s review the solution as a group and see how you did.

(Go through the solution on the PPT slide.)

Show Slide 7: The Solution

the solution

grey

grey

grey

grey

pink

pink

pink

black

black

black

black

orange

orange

orange

orange

blue

blue

blue

blue

blue

green

green

green

green

green

green

5

attend


© 2011 Page 11 Rev. Date 10/19/2011


Ask:

How many of you solved the puzzle?

For those of you who didn’t, how did you feel when you

couldn’t solve the puzzle?

How did you feel once you knew the answer?

Say:

When we are faced with challenges we can’t solve, we often

have an emotional response like the ones you just described.


Say:

As hair colorists, we all have at least one hair color ―horror

story‖ that you hope to never repeat again. Please answer the

questions in your workbook, and then take a few minutes to

share your story at your table.

(Give learners 5 minutes to share at their tables.)

Ask:

Would someone like to share one of their stories with the

group?

Say:

Our goal today is to make these hair color horror stories a thing

of the past and build your confidence to handle any hair color

challenge.




image

Show Slide 8: The Big Challenge

the big

challenge

7


Say:

Let’s say that a guest comes into your salon with her hair

looking like this. Her natural level is 6 Dark Blonde with 50%

grey, and her desired shade is a 6 Y/O Dark Golden Blonde.

Please complete the head sheet in your workbook with the

guest’s existing hair color.

Ask:

Any ideas on how to solve this challenge?

(Accept any answers.)


© 2011 Page 13 Rev. Date 10/19/2011


Say:

At first glance, you may think that the only solution is to cut

the hair and start over. But at the end of today’s training, we’ll

return to this challenge—and you’ll be able to solve it using the

foundational principles we’re going to cover today.

Let’s review one of these foundational principles right now—

color theory. In order to have successful hair color outcomes,

you need to understand how color theory impacts the chemical

hair coloring process.



Color Theory Review

inform

Show Slide 9: Color Theory Review

color theory review

8


Say:

Take a moment and visualize your favorite color. Color appears

everywhere in the world—not just in the world of hair color.

When you color a guest’s hair, the laws of color are at work.

Ask:

Why do you think it is important for hair colorists to

understand color theory?

(Listen for: create better results, work with the N.R.P., make

more creative formulas, accurately assess the guest’s natural

level and their desired result, etc.)


© 2011 Page 15 Rev. Date 10/19/2011

Color Theory Review

Say:

For our color theory review, you’re going to get into groups

and teach back the key concepts to the rest of the class in one-

minute skits. You’ll use the Full Spectrum Professional

Reference Guide as your primary resource—and don’t be afraid

to be creative!

Run the Color Theory Review activity:

Divide learners into 7 groups and assign them the following

topics in the Professional Reference Guide:

– Black & White and the Color Wheel (pp. 96–97)

– Level and Tone (p. 98)

– Decolorization (p. 99)

– Natural Remaining Pigment (p. 100)

– Composition and Structure of a Hair Strand (pp.

101–102)

– Melanin and Natural Hair Color (p. 103)

– Hair Color Categories (p. 104)

Give the groups 10 minutes to research and create their one-

minute skit.

Encourage the learners to be creative (use flip charts, get the

class involved, etc.)

Have each group perform their skit while the rest of the

learners take notes on page 9 in their workbooks.

Recap the key points after the skits are complete and coach

as needed.

Ask:

Are there any questions about color theory?



Color Theory Review

Say:

Let’s talk about another key factor to a successful hair color

outcome—the consultation.


© 2011 Page 17 Rev. Date 10/19/2011

The 6 Consultation Steps

inform

Show Slide 10: The Consultation

the consultation

11

Write “Guest Consultation” on a flip chart.

Say:

Every great hair color service begins with a great consultation,

which is part of the Discover Needs section of the Aveda

Service Cycle.

Ask:

During a hair color consultation, what are some of the key

things you discuss with your guest?

(Accept any answers and write them on the flip chart.)




Show Slide 11: The 6 Consultation Steps

the 6 consultation steps

11


Say:

The consultation is a critical time during the hair color

service—and when you might see the first signs of challenges.

That’s why the goal of the consultation is to get as much

information as possible from your guest. To help you, Aveda

has created a consultation framework that consists of six key

steps:

Analyze the hair

Determine the hair color history

Determine the realistic desired shade

Discuss the price

Discuss the timeframe

Recommend home care


© 2011 Page 19 Rev. Date 10/19/2011


Show Slide 12: Color Talk Profile

color talk profile

12


Say:

There is a great tool to help guide you through these six steps—

the Color Talk Profile. Please follow along in your workbooks

as I review how to use it during the consultation.

Show Slide 13: Analyze Hair

• Length

• Texture

• Condition

– Porosity

– Elasticity

• Density

13





Say:

On the Color Talk Profile, you’ll see a section with a checklist

of what to analyze. This section will help you identify the pre-

treatments and amount of product/cost for the service before

you even begin talking about their desired color results.

Length: The length of the hair will determine the time

frame and the amount of product you will need to use—

which will both affect the pricing.

Texture: The size or diameter of the strand (fine, medium

or coarse). Coarse hair has a tighter cuticle that makes it

more resistant to hair color. Fine hair absorbs hair color

quickly.

Ask:

How else might your color formula be affected by the hair’s

texture?

(Listen for: Color Catalyst volume)

Say:

If the hair is very coarse, you may need to use a higher Color

Catalyst volume to achieve the desired result, even if you are

only lifting one or two levels. The same goes for fine hair—a

lower volume may be the better option.

The next thing to assess is the hair’s condition.


© 2011 Page 21 Rev. Date 10/19/2011


Ask:

Why is the hair’s condition important when determining

your formula?

(Listen for: to determine if you should proceed with the

service)

How many of you have a hair color that didn’t take on the

ends? How about color that went black on the ends?

Say:

Condition: When we talk about the overall condition of the

hair, we’re really looking at two key things—porosity and

elasticity.

– Porosity is the hair’s ability to absorb and hold moisture.

Porous hair will absorb hair color fast and fade quickly.

If the hair is extremely over- processed, there may be

nothing left in the cortex to retain the color. We will talk

about options for these guests later. Non-porous hair has

a tight cuticle that rejects color.

– Elasticity measures how well the hair stretches and

returns to its original length. Damaged hair typically

lacks elasticity.

There are complete steps to the porosity test and elasticity

starting on page 13 in the Full Spectrum Professional Reference

Guides at your tables. If you’re not familiar with these tests,

please review these steps during one of the breaks and take

notes in your workbook.

Ask:

Have you ever have a guest whose hair felt mushy when it was

wet?




Say:

This means that the hair lacks strength and elasticity and could

produce very inconsistent, unpredictable results. This will not

be a good outcome if your guest is expecting a different color.

Your expertise on determining whether the hair is in a

condition to proceed with a color change service is very

important for your business. We will learn more about how to

solve this situation when we talk about pre-treatments later in

the training.

During the hair analysis, the first thing to look at is density.

Density: The number of hairs per square inch on the scalp

(thin, medium or thick)

Ask:

Which parts of your formulation will density affect?

(Listen for: the amount of product you use, Color Catalyst

volume)

Say:

If your guest has thicker, denser hair, it may require a higher

Color Catalyst volume and more product during application.

On the back of the Color Talk Profile, you’ll see extra room for

a more in-depth analysis of the hair, including space to write

different answers for different parts of the hair strand.

Ask:

Why should you analyze the hair at the new growth, mid-

lengths and ends?

(Listen for: the condition of the hair may vary from new growth

to ends and will affect your application and/or formula)

Any questions about analyzing the hair?


© 2011 Page 23 Rev. Date 10/19/2011


Show Slide 14: Determine Hair Color History

• Previous hair color?

• What type?

• How recent?

• Lifestyle?

14


Say:

Next, you will talk to your guest about their hair color history.

If your guest has previously colored their hair, the Color Talk

Profile highlights some additional questions that you can write

down in your workbook:

What type of hair color?

How recent?

Any lifestyle or other things to consider?

Take a moment to think of your own favorite questions for

discovering your guest’s hair color history and share them at

your tables.

(Give learners a few minutes to discuss.)

Ask:

How does previous color affect your formula choices?





Say:

Because color doesn’t lift color, your outcome will be limited if

you are unaware of the canvas you are working with. Keep in

mind that the guest’s previous color, including the number of

different colors present, may not be visible to the eye, so you

will need to ask questions to help understand what might be

under the color you see.

Show Slide 15: Establish Realistic Desired Shade

• Ask open-ended

questions

• Use pictures and

descriptive language

• Gain agreement

14


Say:

Once you’ve determined the existing hair condition and taken a

hair color history, it’s time to discuss the guest’s desired

outcome. Remember that every person sees and describes color

differently—I’m sure you can think of a time when what your

guest described and what you created were different. Take time

to understand and confirm the exact color your guest envisions.


© 2011 Page 25 Rev. Date 10/19/2011


Ask:

What are some questions that you ask your guests to confirm

their desired hair color?


IMPORTANT NOTE

Remind the learners that asking open-ended questions is the

best way to get the most information from the guest. Having a

portfolio of different hair color looks will also help confirm the

final color they envision.

Say:

Once you determine the preferred shade and complete the Offer

Solutions section of the Color Talk Profile to determine any

pre-work and the type of application, you can fill in the guest’s

desired level, tone and intensity on the back.

The answers to the first two steps (hair condition and history)

will determine if you can achieve the guest’s result in one or

multiple visits.




Show Slide 16: Establish Price

$60?

$250?

$400?

15


Say:

With your hair color plan in place, it’s time to talk price. The

Color Talk Profile helps you confirm pricing for every step of

the service and gain agreement from your guest.

A good practice is to offer two options so the guest can make a

decision that best fits their budget, time constraints and

lifestyle. Always remember to include pre- and post-treatment

services in your options.

You could say:

―To achieve this look, it will cost $X today and X number of

visits to achieve. The ongoing maintenance required for this

look will cost $X per visit.‖

Pricing can often be a challenging subject with guests. At your

tables, share some of your best tips for talking price with your

guests and write them down in your workbooks.


© 2011 Page 27 Rev. Date 10/19/2011


Ask:

What are some of the best tips you discussed at your tables?

(Accept any answers and encourage the learners to write them

down in their workbook.)

Show Slide 17: Discuss Timeframe

• How long today?

• How long for

future

appointments?

16


Ask:

Have you ever started a hair color service and halfway

through had a guest tell you they needed to leave soon?

How did that work out?


Say:

Time is precious to everyone and especially during a color

change service, because things don’t always go exactly as

planned—that’s why it’s important to ensure that your guest

has a realistic expectation of how long the service will last

today as well as at future maintenance appointments.

Timing can be a major factor in the service option your guest




chooses, so it is important to discuss it up front.

Show Slide 18: Recommend Products for Home Maintenance

shampoo

condition

treat

prep

style

finish

16-17

Direct participants to PAGES 16-17 in the Participant Workbook.

Say:

The final step in the consultation is to recommend products for

home care.

Ask:

Why would you talk about home care during the consultation

instead of at the end of the service?

(Listen for: introduce retail products early, links retail products

to ongoing maintenance, encourages the guest to purchase retail

twice during the service, etc.)

Say:

The consultation is a great time to introduce the guest to the

Color Conserve system and other products designed for color-

treated hair. It shows the guest that you are the expert and that

you care about helping them keep their new color looking


© 2011 Page 29 Rev. Date 10/19/2011


fabulous.

You could say:

―It’s my job to give you a great new color, and it’s your job to

keep it looking great at home. One way you can do this is by

using Aveda products designed for color-treated hair.‖

Talking about home care also gives you a natural transition to

ongoing appointments and pre-booking, which will boost your

guest retention and revenue. Explain how pre-booking ensures

you are available to keep up their brand new look.

practice

Show Slide 19: Consultation Practice

consultation practice

Say:

Let’s put what you just learned into practice. You’re going to

pair up and do some role playing using the Color Talk Profile

and the six consultation steps.




Run the Consultation Practice activity:

Have the learners find a partner.

Instruct the learners to complete the consultation steps using

their existing hair color as their desired result (Have learners

with bald/shaved heads join another group to create a group

of three).

Have the learners take turns role playing the stylist and

guest. The learner playing the stylist should complete a

Color Talk Profile and perform all six consultation steps.

Walk around the room and coach as needed.

After five minutes, instruct the learners to switch.

When both role plays are complete, have the learners give

each other feedback on what they did well and what they

could improve on.

Ask:

How many of you feel there are parts of the consultation that

you could work on?


Say:

In your workbooks, I want you to write down a consultation

step that you want to improve on. Then write down two action

items that will help you improve that particular skill.

Ask:

Are there any questions about the Color Talk Profile or the six

consultation steps?


© 2011 Page 31 Rev. Date 10/19/2011


Say:

Let’s take a quick break. When you return, we’re going to dive

into the hair color processes you need to know to overcome

challenges and create beautiful hair color results.

Take a 15-minute Break

Transition to Hair Color Solutions

Hair Color Solutions Leader Guide



Goal

The purpose and goal of this module is inform learners how to

perform successful color change services with Aveda Hair

Color.

Time

1 Hour and 30 Minutes

Overview

Review the top 3 color change scenarios, learn hair color

cleansing, precoloration, color balancing and the Botanical

Therapy Hair Treatments.

Materials Needed


guide.

Leader Guide Hair Color Solutions

© 2011 Page 33 Rev. Date 10/19/2011

Pre-Treatments: Darker Than Desired

inform

Show Slide 20: What Are the Top 3 Color Change Scenarios?

what are the top 3

color change scenarios?

19

Say:

Since we know that most guests we see have previous color on

their hair, let’s narrow down our options for making a color

change.

Write “Common Color Change Scenarios” on a flip chart.

Ask:

When guests come in needing a color change, what are the

most common scenarios you see?

(Listen for: darker than desired, lighter than desired, and

different tone.)

Write all answers on the flip chart and star or circle darker than desired, lighter than desired and different tone.





Say:

The top three scenarios are:

Darker than desired

Lighter than desired

Different tone

Take a minute to write them down in your workbook.

Show Slide 21: Hair Color Solutions Path

hair color solutions path

19



© 2011 Page 35 Rev. Date 10/19/2011


Say:

In your workbook, you’ll see a hair color solutions graphic that

will be our roadmap as we learn about corrective hair color

services. At Aveda, we believe in treating every hair on the

head during a hair color service—and treating every guest to

Aveda Unique Service.

Depending on your guest’s scenario, you will follow a different

path, which includes both pre- and post-treatments.

Let’s start with a guest who comes in with a hair color that is

darker than they desire.

Ask:

How have you approached this type of challenge in the past?

(Accept any answers, but listen for: hair color cleansing.)

Show Slide 22: Pre-Treatment: Hair Color Cleansing

pre-treatment:

hair color cleansing

Remove the tone in

order to achieve the

desired shade

20

Say:

If we follow the path in your workbook, the first step is to

cleanse the previous color from the hair.




Ask:

Why do you need to cleanse the color? Why not just put the

new lighter color over the previous color?

(Listen for: hair color does not lift hair color)


Say:

In your workbooks, you’ll see four different squares

representing different tones and levels. Using the markers at

your table, I want you to draw lines with as many different

colors as you can in each square.

(Give learners a few minutes to do this.)

Ask:

Which colors look true to tone?

Which colors get lost?

Say:

This may seem like a simple exercise, but it proves a powerful,

essential point. When the hair is too dark and you want to apply

a lighter color—or if the tone is incompatible—you must first

remove the existing tone so you get a true-to-tone color result.

Level and tone are critical to assessing the guest’s existing

color and their desired color. For example, a guest may say

they like how dark/light their current color is but they want to

―warm it up‖ for the Fall. This is referring to tone.


© 2011 Page 37 Rev. Date 10/19/2011


Ask:

How do we adjust tone without changing the level?

(Listen for: hair color cleansing)

Say:

Let’s learn how to formulate and apply a hair color cleanse. We

can do this by using the Hair Color Cleansing Chart to create a

formula that will remove the tone.

Removing tone is an essential skill to successfully shifting a

guest’s look seasonally. Let’s talk about how to determine

when you need to do this.

If your guest’s desired result is an incompatible tone with their

existing hair color, you will need to first remove the tone in

order to achieve the desired shade. Let’s practice a few

scenarios.

practice

Show Slide 23: Should You Remove the Tone?

should you remove the tone?

21





Run the Tone Game activity:

Have learners find a partner.

Explain that they will be completing an activity in their

workbook about removing tone.

Discuss an example together as a group:

– The guest had a V/R tone applied at their last hair color

service. Now they want a R/O tone at the same level.

Since V/R is the stronger tone, R/O will not cover it.

Therefore, the incompatible tone (V/R) must first be

removed with a hair color cleansing formula.

Give the learners 5 minutes to complete the Remove Tone

exercise in their workbooks.

Review the answers as a group and coach as needed.

Say:

When you need to change the guest’s level without changing

the tone (for example when the hair is darker than the desired

level) you can use the same formula but adjust your Color

Catalyst to help lighten the level.

inform


© 2011 Page 39 Rev. Date 10/19/2011


Show Slide 24: Formulation: Hair Color Cleansing

formulation:

hair color cleansing

22


Say:

There are three steps to formulate for a color cleanse:

Identify the level of the previously colored hair

Determine the desired level and tone

Use the Hair Color Cleansing Chart to select the correct

formula for the desired result

Say:

The Hair Color Cleansing Chart lives on your Full Spectrum

Permanent Hair Color Chart for easy reference. It’s also in your

workbook with a spot to take notes.

You’ll notice that you can choose to simply remove tone or

lighten the hair 1, 2, or 3 or more levels—and every formula

contains Enlightener Powder Lightener, Shampure and either

hot water or Color Catalyst.




Ask:

When would you remove tone versus lightening the hair?

(Listen for: when the guest desires to stay the same

level/lightness or darkness, but wants to go warmer or cooler;

to go lighter than the existing level you must cleanse the color

to expose lighter hair)

Show Slide 25: Rock Your Reds

rock your reds

23



© 2011 Page 41 Rev. Date 10/19/2011


Say:

Hair color cleansing is especially important for redheads.

Removing tone twice a year can help remove brownout or

faded, drab ends. The goal is to remove the tone until you

expose the N.R.P. that supports your desired end result. Let’s

take a look at how to do that by using the Natural Remaining

Pigment chart in your workbook.

Ask:

What would the NRP be for an intense copper at a Level 7?

(Listen for: orange)

What about an intense red at a Level 6?

(Listen for: red)

Looking at your N.R.P chart, where do you think you would

get the best red formulas?

(Listen for: where the N.R.P is red or orange for that level)

Say:

I want you to highlight or circle these levels in your

workbook—this is the sweet spot for creating great reds. It is

possible to create great reds at lighter levels, but because reds

are notorious for fading and losing vibrancy, these levels would

be best to target when talking about reds and coppers with your

guest.

OPTIONAL: Show Hair Color Cleansing application video from The Art and Science of Hair Color and Texture DVD.




Say:

Remember to begin a hair color cleanse application at the

darkest area and take a test strand frequently to ensure best

results. Once the color has been cleansed, you will rinse and

apply another pre-treatment before re-coloring the hair.

Show Slide 26: Pre-Treatment: Damage Remedy Equalizing Solution

pre-treatment: damage remedy™ equalizing solution

• Strengthens, repairs and

evens porosity

• Protects weak, delicate

hair during processing

• Improves the hair’s

resistance to breakage

24


Say:

If we go back to our hair color solutions path, the final step

before applying your new hair color formula is to pre-treat the

hair with Damage Remedy Equalizing Solution.

Ask:

How many of you are using this during your hair color

services?

How do you use it?



© 2011 Page 43 Rev. Date 10/19/2011


Say:

Damage Remedy Equalizing Solution is an ideal pre-treatment

that works from the inside out, protecting the hair during the

hair color service.

Let’s review some of the key benefits, and write them down in

your workbook:

Strengthens, repairs and evens porosity

Protects weak, delicate hair during processing

Improves the hair’s resistance to breakage

Show Slide 27: How to Use It

how to use it

Pre-service treatment

Leave-in treatment during the

hair color service

• Spray 1 oz on the hair

and comb to distribute

• Dry the treatment into the

hair

• Apply hair color

24

Say:

When the hair is darker than desired, you will use Damage

Remedy Equalizing Solution as a leave-in treatment after the

hair color cleanse.

After shampooing and rinsing the hair, spray 1 oz (30 ml) of

Damage Remedy Equalizing Solution on the hair and comb

to distribute.

Dry the treatment into the hair.

Then you’re ready to apply your new hair color formula.




Ask:

Are there any questions about the pre-treatments for coloring

hair that is darker than desired?

practice


Say:

Let’s practice creating a pre-treatment plan and formulating for

a guest with hair that is darker than their desired level.

Show Slide 28: Practice Scenario: Eva

practice scenario: eva

Natural Level: 3 Ash

Desired Level: 7 Neutral

What is your

pre-treatment plan?

25

Say:

Imagine you have a guest named Eva who is a natural Level 3

and ash in tone, but she wants to be a Level 7 and neutral in

tone. Using the Color Talk Profile, work with your table to

develop a pre-treatment plan, including formulas.

(Give the learners a few minutes to determine their plan.)


© 2011 Page 45 Rev. Date 10/19/2011


Ask:

Would one of the groups like to share their plan?

(Accept any answers and coach as needed.)

Say:

Great job everyone. Make sure you write down the correct

formulas in your workbook.

Now let’s talk about the pre-treatments needed when a guest’s

hair is lighter than desired.



Pre-Treatments: Lighter Than Desired

Inform

Ask:

When a guest comes in and wants to go darker, how do you

typically handle this situation?

(Accept any answers, but listen for: precoloration.)

Say:

There are several options, and we will review all of them, but

in the case of a guest who wants to go three or more levels

darker than existing color, precoloration is required.

Let’s go back to our hair color solutions path, where you’ll see

Damage Remedy Equalizing Solution again in the pre-

treatment process—but when you are precoloring the hair, you

will use Damage Remedy Equalizing Solution both before and

after the precoloration service to even the porosity and protect

the hair during processing.

Show Slide 29: Pre-Treatment: Precoloration

pre-treatment: precoloration

The desired shade is

3 or more levels

darker than the

existing color

26


© 2011 Page 47 Rev. Date 10/19/2011



Say:

Let’s talk about precoloration, which will provide the Natural

Remaining Pigment required to support the darker desired

shade.

Ask:

Does anyone know what type of Aveda Hair Color you use

for precoloration?

(Listen for: Deposit-Only Color Treatment)

Why do you use this type of hair color?

(Listen for: you are going darker and do not need lift)

Show Slide 30: Formulation: Precoloration

formulation: precoloration

1. Identify the natural level

2. Identify the level and tone of the previously colored hair

3. Determine the desired level and tone

4. Use the Precoloration Chart to select the correct

formula for the desired level and tone

26




Say:

There are four steps when creating a precoloration formula:

Identify the natural level.

Identify the level and tone of the previously colored hair.

Determine the desired level and tone.

Use the Precoloration Chart to select the correct formula for

the desired level and tone.

Show Slide 31: Precoloration Chart

precoloration

chart

27


Say:

The Precoloration Chart also lives on your Hair Color Chart,

but you’ll find a version of it in your workbook as well.


© 2011 Page 49 Rev. Date 10/19/2011


Ask:

What are some things that you notice about this chart?

(Listen for: organized by tone, different formulas for intense

results, all formulas include Natural Base and Universal ØN,

target level represents the desired Full Spectrum Permanent

level)

Say:

Keep in mind that all your precoloration formulas use Deposit-

Only Color Treatment shades.

Once you’ve determined your formula, you will pre-treat with

Damage Remedy Equalizing Solution, apply the precoloration

formula and process at room temperature for 15–20 minutes.

Then shampoo, apply Damage Remedy Equalizing Solution

again and towel-dry the hair to prepare for applying the final

hair color formula.

OPTIONAL: Show Precoloration application video from The Art and Science of Hair Color and Texture DVD.

Ask:

Any questions about precoloration?

practice


Say:

Let’s practice with another scenario.




Show Slide 32: Practice Scenario: Beth

practice scenario: beth

Natural Level: 9 Gold

Desired Level: 6 Auburn

What is your

pre-treatment

plan?

28

Say:

Now imagine you have a guest named Beth who is a natural

Level 9 and gold in tone, but she wants to be a Level 6 and

auburn in tone. Using the Color Talk Profile, work in groups at

your table to develop your pre-treatment plan, including your

precoloration formula.

(Give the learners a few minutes to determine their plan.)

Ask:

Would one of the groups share their plan?

(Accept any answers and coach as needed.)

Say:

Great job everyone. Make sure you write down the correct

formulas in your workbook.


© 2011 Page 51 Rev. Date 10/19/2011


Show Slide 33: Practice Scenario: Kari

practice scenario: kari

New Growth: 6

Mid-Lengths: 7

Ends: 9

Desired Level: 6 Gold

What is your

pre-treatment

plan?

28

Ask:

How often do you have guest with hair that is different colors

at the new growth, mid-lengths and ends?

Say:

This is the kind of hair you see every day in the salon. Let’s

review one more scenario for a guest named Kari, who has a

variety of different colors and tones in her hair:

New growth: 6

Mid-lengths: 7

Ends: 9

Kari’s desired level is 6 and gold in tone. At your tables,

determine your pre-treatment plan using your Color Talk

Profile.

Ask:

Would one of the groups share their plan?

(Accept all answers, but make sure the plans include the pre-

treatments of Damage Remedy Equalizing Solution and

precoloration.)




IMPORTANT NOTE

Don’t reveal Kari’s final formula, as this scenario sets up the

next section on refreshing and reestablishing color.

Ask:

Are there any questions about what we learned so far?

Say:

Great work! Now let’s talk about the color change services you

would perform after you apply the guest’s desired hair color

formula.


© 2011 Page 53 Rev. Date 10/19/2011

Post-Treatments: Color Balancing

inform

Show Slide 34: Hair Color Solutions Path

hair color solutions path

19

Say:

Let’s go back to our hair color solutions path again. Unlike the

first half, which follows a specific path, after you apply your

desired hair color formula, you have several post-treatment

options to choose from.

Ask:

What type of color change processes would you do if your

guest’s color wasn’t even from new growth to ends?

(Accept all answers.)

Say:

Aveda’s term for evening color is ―color balancing,‖ It

addresses all the processes you just mentioned, and the

formulas can vary to provide a very specific result depending

on your guest’s desired outcome.




Show Slide 35: Post-Treatment: Color Balancing

post-treatment:

color balancing

29


Say:

There are two reasons why you color balance. In your

workbooks, you’ll see two different hair color scenarios. I want

you to write down what you think the solution would be.

Ask:

What would you do if the hair lost tone or lightened up to

one level?

(Accept all answers, but listen for refresh color, which is

Aveda’s term.)

What if you lost tone or lightened 1–2 levels?

(Accept all answers, but listen for reestablish color and go over

the answers in their workbook.)

What if the color has lightened 2 or more levels?

(Listen for: precoloration)


© 2011 Page 55 Rev. Date 10/19/2011


Show Slide 36: Refresh Color

refresh color

• Apply Full Spectrum™

Permanent to new growth

• Process

• Emulsify through mid-

lengths and ends for 2–5

minutes

• Rinse, shampoo and

condition

29


Say:

Let’s talk about refreshing color first, which will follow a new

growth application or retouch. This is probably one of the most

common color processes you do at the salon when guests return

for their color maintenance appointments.

Let’s review the steps:

Apply Full Spectrum Permanent to the new growth.

Process for the recommended time.

Add water and emulsify through the mid-lengths and ends

for 2–5 minutes.

Rinse, shampoo and condition.

Ask:

Are there any questions about refreshing color?




Show Slide 37: Reestablish Color

reestablish color

• Apply Full Spectrum™ Permanent to

new growth

• Two options at mid-lengths and

ends:

– Permanent (1:1 ratio with 5 volume

Color Catalyst)

– Deposit-Only Color Treatment (1:1 ratio

with Color Treatment Activator)

• Process for last 20 minutes of

processing time

• Rinse, shampoo and condition29


Ask:

When might you need to reestablish a guest’s hair color?

(Listen for: when a guest is getting a new growth touchup and

the hair has faded 1–2 levels or lost tone)

Say:

Reestablishing the hair color follows a slightly different

process than refreshing color and can use both Full Spectrum

Permanent and Deposit-Only Color Treatment.

Let’s review the steps:

Apply Full Spectrum Permanent to the new growth.

At the mid-lengths and ends, you have two options:

– Apply the same shade of Permanent in a 1:1 ratio with 5

volume Color Catalyst

– Apply a matching Deposit-Only Color Treatment in a 1:1

ratio with Color Treatment Activator.

Process for the last 20 minutes of the retouch processing


© 2011 Page 57 Rev. Date 10/19/2011


time.

Rinse, shampoo and condition.

IMPORTANT NOTE

When refreshing reds, using the new growth formula to

refresh/reestablish may be a better option. Or you could create

a customized formula using Universal ØN and the Pure

Pigment/Pure Tone to provide tone over previous color.

Show Slide 38: Color Balancing Guide

color balancing guide

30


Say:

Another tool to help you is the Color Balancing Guide, found

in the Hair Color Chart and also in your workbooks.




IMPORTANT NOTE

Review the Color Balancing chart, explaining when you would

use different options and pointing out how the formulas range

in translucency. Remind learners that this chart is just a starting

point, but their creativity is the limit.

Ask:

Are there any questions about color balancing?

Say:

Now we’re going to talk about another post-treatment option—

toning.


© 2011 Page 59 Rev. Date 10/19/2011

Post-Treatments: Toning

inform

Show Slide 39: Post-Treatment: Toning

post-treatment: toning

• Refine blondes

• Create fashion colors

31

Ask:

How many of you have had to adjust the tone of a hair color

after the first process?


Say:

Toning is a common process when blonding and creating true

fashion colors. If you look at the Vibrancy Chart in your

workbook, you’ll notice that it shows how to create true fashion

colors over prelightened hair and how to tone prelightened

blondes for more subtle effects.

The tone of a hair color is essential to a successful color

outcome—even the slightest variance in color can mean the

difference between beautiful and not-quite-right results.

Toning the hair occurs after prelightening the hair or as the

second step in a double process, and you can use both




Permanent and Deposit-Only Color Treatment to refine or

enhance the tone.

Show Slide 40: Toning Chart

toning chart

32


Say:

Let’s review how to create a toning formula for subtle blonde

results.

Ask:

How many of you currently tone your blondes?


© 2011 Page 61 Rev. Date 10/19/2011


Show Slide 41: Formulation: Toning

formulation: toning

1. Determine Stage of Enlightenment

achieved

2. Determine the desired tone to refine

or enhance

3. Select the correct formula

from the Toning Chart

32

Say:

This is a process that is essential when you have a bit too much

warmth for very light results or not enough warmth for more

buttery, golden blondes.

Please follow along with the Toning Chart in your workbook as

I review the steps:

Determine the Stage of Enlightenment achieved. This can

also be seen visually on the hair.

– TIP: Don’t formulate your toning formula until the hair

is dry. Slight shade variations on these extremely light

formulas can appear darker when wet. Toning in the

bowl sometimes covers a world of sins, but it will not

produce optimum results and can result in another

corrective scenario or unnecessary application.





Say:

Determine the desired tone to refine or enhance. There

are two ways to tone:

– To refine tone: Select Natural, Ash or Intense Ash

shades. Ensure that the hair has the proper N.R.P. to

support the intense ash or ash tones. If it is not

yellow/orange or yellow, select a soft formula or use

natural for refinement.

– To enhance tone: Select Gold or Copper shades.

Select the correct formula from the Toning Chart.

Ask:

Can you think of an example of when you would want to

refine the tone?

What about when you want to enhance the tone?


Show Slide 42: Two Systems for Toning

two systems for toning

Full Spectrum™

Permanent

Full Spectrum™

Deposit-Only Color Treatment

33

Direct participants to PAGES 33-34 in the Participant Workbook.


© 2011 Page 63 Rev. Date 10/19/2011


Say:

Once you’ve determined your toning formula, the application

and processing will vary depending on if you use Full

Spectrum Permanent or Deposit-Only Color Treatment.

Ask:

When would you use Permanent to tone?

(Listen for: to create a slight shift in lift and removal of

remaining warm tones on lighter levels; deeper penetration of

color molecules)

When would you use Deposit-Only Color Treatment?

(Listen for: when the hair needs condition or when no

additional lift is required—just deposit)

Say:

Let’s review the application and processing for each one:

Permanent

– Mix formula with 10 or 20 volume Color Catalyst in a

1:1 ratio

– Virgin on-the-scalp application: Apply on dry or damp

hair from new growth to ends.

– Retouch on-the-scalp application: Apply on dry or

damp hair in the newly retouched area only and to the

mid-lengths and ends as needed.

– Process at room temperature for up to 30 minutes.

Deposit-Only Color Treatment

– Mix formula with Color Treatment Activator in a 1:1

ratio.

– Apply from new growth to ends.

– Process at room temperature for 20 minutes.

For toning and creating true fashion colors, you will mix




Pure Pigments and 5 volume Color Catalyst in a 1:1 ratio

and process for 20 minutes.

Ask:

Are there any questions about toning blondes and creating

fashion colors?

practice

Show Slide 43: To Tone or Not to Tone?

to tone or not to tone?

• Was the hair prelightened to the

correct level?

• If not, what is the proper level?

• What is the final formula to

achieve the desired result?

34


Run the Toning Activity:

Divide the learners into 4 groups and assign one of the

toning scenarios below to each team.

Explain that the each group’s goal is to determine:

– If the prelightening step was the proper level of lightness

to achieve the best desired result. If not, they need to

determine the proper level.

– The final formula to achieve the desired result.


© 2011 Page 65 Rev. Date 10/19/2011


Scenario 1

– Natural Level: 4

– Desired Level: 9 Ash

– Prelightened to Level 9 (a very warm, strong yellow)

Scenario 2

– Natural Level 4

– Desired Level: 10 Neutral

– Prelightened to Level 10 (pale yellow)

Scenario 3


– Desired Level: 8 Orange

– Prelightened to Level 9

Scenario 4


– Desired Level: 6 Red

– Prelightened to Level 7–8

Have each group share their scenario and answers while the

rest of the group follows along in their workbooks.

Coach to the following answers with regards to

prelightening:

– Scenario 1: Not light enough to go ash

– Scenario 2: Correct

– Scenario 3: Too light

– Scenario 4: Too light

Because the final formulas are subjective, ensure each group

has created a correct formula.

For scenarios that required a different prelightening result

for the first step, be sure to elaborate and refer to N.R.P. and

how it supports the concept and delivers the correct

outcome.




Say:

Great job everyone! We’ve covered every type of pre- and

post-treatment with the exception of the essential final step in

any hair color service —a Botanical Therapy hair treatment.


© 2011 Page 67 Rev. Date 10/19/2011

Post-Treatment: Botanical Therapy

inform

Show Slide 44: Post-Treatment: Botanical Therapy

post-treatment:

botanical therapy

35


Ask:

Looking at your Color Talk Profile, what are some things you

might notice during the hair analysis that would identify a guest

who might not be a good candidate to receive a color change

service?

(Listen for: porous hair, dry hair, poor elasticity, damaged hair,

multiple color services, etc.)

Say:

Even guests with hair in good condition can benefit from

additional moisture and strength after a hair color service.

That’s why Aveda created the Botanical Therapy Hair

Treatments to be an essential part of every hair color service—

they are ideal for every type of hair color guest.




Bring the Botanical Therapy products to the front of the room and highlight each one as you review it.

OPTIONAL: Show Hair Treatments chapter from Botanical Therapy DVD.

Say:

These conditioning hair treatments deeply penetrate the hair

shaft and infuse it with strength, moisture and shine in just five

minutes—making them an essential part of a hair color service

and an easy way to enhance your guest’s service experience.

You should recommend a treatment to EVERY hair color

guest.

There are two different treatments, depending on the hair’s

condition:

Dry Remedy Penetrating Moisture (for dry hair)

Damage Remedy Penetrating Protein (for damaged hair)

For the guest whose hair is too damaged to proceed with their

desired color service, a Botanical Therapy hair treatment is an

option that will get them on the path to get the color service

they want in the future. Do not send them away without

offering this service and the home care products they need to

get their hair back in shape.

For the guest whose hair is in good condition for a color change

service, I’m going to quickly review how to perform the

treatment during the color service—you can follow along with

the service snapshot in your workbooks.


© 2011 Page 69 Rev. Date 10/19/2011


Show Slide 45: How to Perform the Treatment

how to perform the treatment

• Shampoo with Color Conserve™ Shampoo and pHinishStep 1

• Section the hair into quadrants, spray treatment on ¼-inch subsections and slide fingers along the strand

Step 2

• Gather entire section in hand, and spray to saturate endsStep 3

• Comb through all the hair, and process for 5 minutesStep 4

• Rinse and finish the hairStep 537


Say:

The treatment happens at the shampoo bowl right after you’ve

rinsed the color from the hair:

Shampoo with Color Conserve Shampoo and pHinish and

towel-dry the hair well. Pour 15 ml of the selected treatment

into the applicator bottle.

Section the hair into quadrants and spray the treatment on

¼-inch subsections.

Place the subsection between your two fingers, and slide

along the length of the strand.

Gather the entire subsection in your hand and spray until the

ends are thoroughly saturated. Then gently squeeze the hair.

Once you’ve applied the treatment to all quadrants, comb

through the hair and process for 5 minutes. This is a great

time to perform a Stress-Relieving Hand Ritual on your

guest.

Then simply rinse and finish the hair as desired.




Ask:

Why should you offer a Botanical Therapy treatment to every

hair color guest?

(Listen for: improves the hair’s condition, is a quick and easy

service add-on that can increase your revenue, if they love the

results, they will ask for it again, etc.)

practice


Say:

The best time to recommend a Botanical Therapy hair

treatment is during the consultation. It is an extra service that

the guest will pay for, so it is important to position it as

essential to beautiful hair color.

Using your consultation steps and the Color Talk Profile, it is

easy to have this conversation. Refer back to the profile you

filled in with your partner earlier and take a minute to practice

what you would say. Pair up with your partner and practice

offering the service to each other.

(Give learners a few minutes to practice and take notes in their

workbooks.)

Ask:

Would someone like to share how they would offer a Botanical

Therapy hair treatment to their guest?


© 2011 Page 71 Rev. Date 10/19/2011


Say:

If you’d like to learn more about the Botanical Therapy

treatments—including treatments for the scalp and thinning

hair—be sure to take the Color Talk Featuring Botanical

Therapy class for more in-depth training on Botanical Therapy.

Ask:

Are there any questions about the Botanical Therapy hair

treatments?

practice

Show Slide 46: Practice

practice

Say:

Before we break for lunch, we’re going to take everything you

just learned and apply it to some guest scenarios.




Run the Guest Scenario activity:

Have the learners find a partner.

Hand each pair two Color Talk Profiles with the hair

analysis and desired result sections completed (you will

have prepared these in advance).

Instruct the learners to complete the Color Talk Profile for

each scenario using each other as guests and work together

to determine the hair color plan for each scenario, including

pre- and post-treatments.

Have each group share their scenario and results.

Gain feedback from the rest of the group and coach as

needed.

Say:

Great work everyone! Let’s take our lunch break. After lunch,

you’ll get to practice solving hair color challenges on

models/mannequins with Aveda Hair Color.

Take a 1-Hour Lunch Break

Transition to Model / Mannequin Workshop

Leader Guide Model / Mannequin Workshop

© 2011 Page 73 Rev. Date 10/19/2011

Model / Mannequin Workshop

Goal

The purpose and goal of this module is for learners to practice

solving hair color challenges and perform color change

processes on models/mannequin heads with success.

Time

3 Hours

Overview

Practice color change services on models/pre-done mannequin

heads, solve any ―Unsolved Challenges‖ as a group and review

key concepts by creating hair color superheroes in groups.

Materials Needed


guide.

Model / Mannequin Workshop Leader Guide


Workshop

extend

Show Slide 47: Workshop

workshop

IMPORTANT NOTE

You will run only one of the workshops below depending on if

you are using models or pre-done mannequin heads.

Run the Model Workshop:

Assign 1-3 learners per model.

Go around the room and have each group complete a Color

Talk Profile for their model while the rest of the learners

follow along on a blank Color Talk Profile.

Have the entire group identify the challenge and determine

the correct formula together, including measurements.

Once all model formulations are complete, have the groups

begin their applications.



© 2011 Page 75 Rev. Date 10/19/2011

Workshop

During processing, return to the ―Unsolved Challenges‖ flip

chart and try to solve the challenges as a group.

Run the Pre-Done Mannequin Workshop:

Divide the group into three teams and assign each of them

one of the pre-colored mannequin heads:

– Lightened to level 8 with 1–2 inches of new growth

– Darkened to level 3 with 1–2 inches of new growth

– Darkened to 4 V/R

Inform the learners that the desired result is a 5 Golden

Brown (5 Y/O).

Go around the room and have each group complete a Color

Talk Profile for their mannequin head while the rest of the

learners follow along on a blank Color Talk Profile.

Have the entire group identify the challenge and determine

the correct formula together, including measurements.

Once all mannequin head formulations are complete, have

the groups begin their applications.


During processing, return to the ―Unsolved Challenges‖ flip

chart and try to solve the challenges as a group.

Bring the “Unsolved Challenges” flip chart back to the front of the room.




Workshop

Say:

While your models/mannequins are processing, let’s go back to

our collection of unsolved hair color challenges. We’re going

to try and solve them as a group based on everything you

learned today.

IMPORTANT NOTE

Have different learners read the Post-it Note challenges out

loud to the group and discuss possible solutions using the flip

chart. Coach as needed and help the group determine successful

solutions and write them in their workbooks.

refine

Show Slide 48: Presentations

presentations


© 2011 Page 77 Rev. Date 10/19/2011

Workshop

IMPORTANT NOTE

When everyone is finished, have each group present their

results back to the entire class. Then ask the entire group the

questions below after each presentation to debrief.

Ask:

Do you think they successfully solved the challenge?

What do you notice about the results?

What would you do differently next time?

Show Slide 49: The Big Challenge Review

the big challenge review

39

Ask:

Remember our big challenge from the beginning of the

training? Do you think you have enough information to solve it

now?



Workshop

Say:

At your tables, I want you to take a few minutes and try to

come up with a hair color plan that will achieve the desired

shade of 6 Y/O Dark Golden Blonde.

(Give learners 10 minutes to complete the activity.)

Ask:

Who thinks they may have solved the Big Challenge?


Show Slide 50: The Big Challenge Reveal

the big challenge reveal

1. Cleanse 4 R/O to Red/Orange

2. Cleanse 5N to Red/Orange

3. Rinse and apply Damage Remedy™ Equalizing Solution

4. Precolor 9 V/B and 10 Y/O areas with 6 R/O

5. Rinse and apply Damage Remedy™ Equalizing Solution

6. Apply 6 Y/O (Permanent) to new growth

7. Remix 6 Y/O (Permanent) and apply to mid-lengths and

ends

8. Apply a Botanical Therapy hair treatment

39


Say:

Let’s reveal the answer and write it down in your workbook:

Cleanse 4 R/O to Red/Orange with ―lighten 2 levels‖ hair

color cleansing formula.

Cleanse 5N to Red/Orange with ―lighten 1 level‖ hair color

cleansing formula.

Rinse, shampoo and towel-dry the hair. Apply 1 oz of


© 2011 Page 79 Rev. Date 10/19/2011

Workshop

Damage Remedy Equalizing Solution and comb to

distribute.

Precolor 9 V/B and 10 Y/O areas with 6 R/O Dark Copper

Blonde. Use Full Spectrum Deposit-Only Color Treatment

or Permanent for the precoloration formula, and process 10

to 20 minutes.

Rinse well and towel-dry. Apply 1 oz of Damage Remedy

Equalizing Solution and comb to distribute.

Apply 6 Y/O Dark Golden Blonde (Permanent) with 20

volume Color Catalyst to new growth. Process 45 minutes.

Remix 6 Y/O (Permanent) with 20 volume Color Catalyst.

Apply to the mid-lengths and ends. Process for the last 30

minutes of new growth processing.

Apply a Botanical Therapy hair treatment.

Say:

Remember that solving hair color challenges is about simply

creating an even base so that the desired result can be applied

and create the look the guest desires.

Ask:

Are there any questions about the Big Challenge?

perform



Workshop

Show Slide 51: Create a Hair Color Superhero!

create a hair color superhero!

40


Say:

Being a hair colorist is all about saving the day with smart

solutions and creating gorgeous hair color results that your

guests will love. When a guest comes in expecting a specific

result, it’s your job to deliver—no matter what challenges rise

up along the way. In this way, you are all hair color

superheroes.

For our final activity today, I want you to create your own hair

color superhero. You’ll find some illustrations in your

workbook to get you started.

Run the Superhero activity:

Have learners work in groups at their tables.

Instruct learners to create a hair color superhero including

the following:

– Name

– A list of ―superpowers‖ they need to successfully solve

any hair color challenge


© 2011 Page 81 Rev. Date 10/19/2011

Workshop

Give the groups 10-15 minutes to create their superhero in

their workbook and write in their superpowers.

Have each group present their superhero to the rest of the

group.

Ask:

Which hair color superpowers do you think are the most

important?


Say:

Congratulations everyone! You have now learned how to solve

any hair color challenge with Aveda Hair Color!

Show Slide 52: Learning Objectives

learning objectives

• Explain how to use Aveda Hair Color

systems to solve common hair color

challenges

• Perform the 6 consultation steps using a

Color Talk Profile

• Formulate and apply hair color changes

with success

4

Say:

Let’s review our learning objectives. Now that you’ve

completed the training, you should be able to:




Formulate and apply corrective hair color with success



Workshop


Say:

Before you go today, I want you to create a list of action items

that you will do when you return to your salon. You can use

your superhero drawings as inspiration. Think about the pre-

treatments and the post-treatments and write down an action

item for each one in your workbook that will help you improve

your skills in each area.

(Give learners a few minutes to create their action items.)

Take a few minutes and share your ideas with the people at

your table. I encourage you to share these action items with

your salon owner or mentor so they can help hold you

accountable for what you’ve learned today.

Ask:

Are there any final questions?

Show Slide 53: Hair Color Solutions Thank You Slide

thank you!


© 2011 Page 83 Rev. Date 10/19/2011

Workshop

Say:

Thank you for your participation and enthusiasm during

today’s training. I hope you are feeling confident to return to

your salon and overcome any challenge with these new

solutions and Aveda Hair Color!

IMPORTANT NOTE

Hand out certificates and remind learners to complete their

course evaluations.

Hair Color Solutions · Spectrum Hair Color Professional Reference Guide prior to the training....

Documents

Transcript of Hair Color Solutions · Spectrum Hair Color Professional Reference Guide prior to the training....