Haier Genesis Washer
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Transcript of Haier Genesis Washer
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7/25/2019 Haier Genesis Washer
1/21
GENESIS WASHER
Patented Dual Drive Technology,
when combined with the
Shower Wash system, results in
significantly higher washabilitythan leading brands.
Highly turbulent water, instead
of a hard-surfaced agitator,
cleans clothes thoroughly
but gently.
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
VFD big screen display
42 minute normal wash25 minute quick wash
Capacity to wash 3 basketsof clothes in a 27 footprint
Low noise Electronic Motor ,
6-sided cabinet design
62 dB noise level
Front serviceable
Stainless Steel inner tub
Reduces bacteria formation
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
GWT900AW: 9 Cycles Including Custom,
ATC Sensor, Auto-Adaptive Water Level,Infinite Wash/Spin Speeds, Extra Rinse,Extended Spin, Delay Start, Safety ControlLockout, and 4 Soil Level Selections
HLT364XXQ: 8 Cycles, Auto-Adaptive WaterLevel, Infinite Wash/Spin Speeds, ExtraRinse, Delay Start, and 4 Soil Level Selections
GWT800AW: 6 Cycles, Auto-AdaptiveWater Level, Infinite Wash/Spin Speeds,Extra Rinse, Delay Start, Safety ControlLockout, and 4 Soil Level Selections
GWT700AW: 5 Cycles, 4 Water Levels,4 Wash/Spin Speeds, Extra Rinse, and3 Soil Level Selections
All GENESIS Washers include Double Drive Wash System, 3.5 cu. ft.Stainless Steel Tub, Electronic Controls and are ENERGY STARQualified.
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.The tap is not opened Open the tap
2.The water presure is too lowor there is not any water
Use the washing machinewhen the water presure is
normal
3.The connecting pipe and the
water level sensor
disconnected,or the connecting
pipe and the tubdisconnected,there is air
leakage exsit.
Check and
reconnect.Replace theconnecting pipe if it leaked.
4.The connecting pipe is
twistedAdjust the connecting pipe
5.The water level sensor isbroken
Replace the water levelsensor
6.The PCB is broken Replace the PCB
Waterinlet error
Water has not
reached to the
pre-set water
level within 30
min.
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.The height of the drain pipe is
too high(The normal height is
1m-1.5m,if it is beyonded,it will
cause the )
Adjust the drain pipe
2.The drain pipe is clogged with
the foreign materialClean the drain pipe
3.The wire and drain pump are
disconnected
Reconnect the wire and the
drain pump
4.The drain pump is clogged
with foreign meterialClean the drain pump
5.The drain pump is broken Replace the drain pump
6.The PCB is broken Replace the PCB
Drain
error
The water has
not drainedenough within 8
min
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.The top lid is opened duringthe water
supplying,washing,rinsing or
spinning
Shut down the top lid
2.The control foot of door switch
is broken
Replace the control foot
3.The wire and the micro
switch(door switch)are
disconnected
Reconnect the wire and the
micro switch(door switch)
4.the micro switch(doorswitch)is broken
replace the micro switch
5.The PCB is broken Replace the PCB
The toplid open
error
The top lid is
opened duringthe water
supplying,washi
ng,rinsing or
spinning.
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHERError display and
troubleshooting
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.The washing machine is
installed on imflat surface or not
installed balancing.
Adjust the adjusting foot to
make the washing machine
balancing
2.The landury is imbalance Adjust the landury
3.The wire and the safety switch
are disconnected
Reconnect the wire and the
safety switch
4.The safety switch is broken Replace the safety switch
5.The balance ring component
leaked liquid.
Replace the balance ring
component
6.The damping component is
out of it's normal position or it is
broken
Adjust the damping
component.Replace the
damping component if it is
broken
7.The pulsator and the inner tub
are not spin together when the
washing machine start
spining,cause by the Retarder
problem
Replace the retarder
8.The PCB is broken Replace the PCB
Imbalance
error
(spin error)
The tub hit thesafety switch
three times
because it is
imbalance
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.Top lid is open during delaytime seting
Shut down the top lid
2.The control foot of door switch
is brokenReplace the control foot
3.The wire and the micro
switch(door switch)aredisconnected
Reconnect the wire and the
micro switch(door switch)
4.the micro switch(door
switch)is brokenreplace the micro switch
5.The PCB is broken Replace the PCB
Top lid
open during
delay timeseting error
Top lid is open
during delay time
seting(It is not
allowed to opentop lid during delay
time seting)
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.The wire and the water level
sensor is disconneced
Reconnect the wire and the
water level sensor
2.the water level sensor is
broken
Replace the water level
sensor
5.The PCB is broken Replace the PCB
water level
sensor
error
The wire and
the water level
sensor is
disconneced,or
the water level
sensor is
broken
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
1.The wires (blue, black, white,
brown) which connect the PCB
and the motor drive module are
disconnected.
Reconnect the wires
2.The motor drive module isbroken
Replace the motor drivemodule
3.The PCB is broken Replace the PCB
Communications error
Wrong
communications. It
means that the
wires (blue, black,
white, brown)which connect the
PCB and the
motor drive
module are
disconnected
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
ERROR DISPLAY INSTRUCTION CAUSE SOLUTION
water inleterror
The PCB short-circuited broken
The PCB is broken.May be
caused by the water inlet valve
short-circuited, check the water
inlet valve before replace the
PCB
Replace the PCB
Error display and
troubleshooting
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
Check the voltage of the power outlet,is
the voltage AC 110V-120V?
Y
Replace the power outlet
Use the crimp
bushing to
reconnect the
wires of power
cord and PCB
Check the connection between the
black wire of power cord and the black
wire of PCB(and the same to white
wire),are they connected exactly?
Y
Cut off the power supply,open thecontrol panel, unfasten the wire
connector and power on,measure the
voltage of the power cord(black -
white),is the voltage AC 110V-120V?
power cord is broken, replace the power
cord
N
Check the input wires of the PCB(black
-white),is the resistance "O" or""?
The PCB is broken,replace the PCB
Y
Y
Check the
resistance of wires
of the power cord,is
the resistance of
the wire "0"?
N
N
N
NOTE: The wires should be connectedwith crimp bushing.
Fault 1 No Power
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER Fault 2 No Water
Y
Is the tap opened? Open the tap
Check the connection between the tap
and the water inlet hose,is it leaking or
the inlet hose twisted?
Adjust and reconnect the water
inlet hose
Is the filter of the valve clogged with
impurity?
Clean the filter of the valve
Reconnect the wire connection
Y
Set the "wash" mode and start,check
the voltage between the two pins of the
valve,is it AC 110-120V?
Power off,check the wire connection
between the PCB and the water inlet
valve,is it correct?
N
The valve is broken,please replace it
The PCB is broken,please replace the
PCB
Y
Check the
resistance of
the valve,is it
1.2 K?
Y
N
N
Y
N
N
N
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER Fault 3 Waterdoes not stop filling
Solution:
Push the "off"button to power off and
unplug ,is it still supplying water?
The water inlet
valve is
broken,please
replace it
Push any button to power on,but do not
start the washer,is it still supplying
water?
The water level sensor is broken,please
replace the sensor
Check the air dome and connecting
tubing, the water level sensor,the tub
and the connections between them, for
air leaks
The PCB is
broken,please
replace the PCB
Adjust and
reconnect
Y
Y
Y
N
N
N
Note: If water is in the connecting tubing, check
for leaks in the tubing or water level sensor.
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER Fault 4 Waterdoes not drain
Solution:
Click here to see the training demo
Set the "spin" or "rinse"mode and start,
check the drain pump,is it pumping
water?
Check if the drain pump or the drain
hose is clogged with foreign material
and clean them
Wire disconnected,please reconnectthe wire
Y
N
The drain pump is broken,pleasereplace the pump
Check the input pins of the drain
pump,is the voltage AC 110-120V?
Push the "off" button to power off, andcheck the white wire and the red/white
wire, are they connected.
Set the "spin" or "rinse"mode andstart,check the voltage between the
white wire and the red/white wire of
PCB,is the voltage AC 110-120V?
Please reconnect the wire
The PCB is broken,please replace it
Y
Check the
resistance of the
drain pump,is it
about 1.5 K?
N
N
Y
N
Y
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER Fault 5 No SpinPage 1 of 2
Solution:
Push the "off"button to power off, press
the switch and check micro switch(door
switch),does it work correct?
The micro
switch is
broken,
please
replace it
Confirm the washing machine can wash
and drain exactly,and then set the
"spin"mode and start
Replace the safety switchCheck the safety switch,does is work
correct?(The same way as the micro
switch)
" "
Check and solve according to the solution for
"No power"or "Can not drain "
Check the drain motor(retractor),is it
running correctly?
Press the
switch ,it
is "on',
otherwise
is "off"
N
N
N
Check the voltage
between the white wire
and the yellow wire of
PCB,is the voltage AC
110-120V?
The drain motor is broken,please replace it
N
Y
Y
Y
YY
See Next Page
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER Fault 5 No Spinpage 2 of 2
Click here to see the training demo
Turn the wheel of the retarder,check if the
retarder can be rotated. If it can not be
turned, please replace the retarder
Power off,removed the belt,set in "spin"
mode and start, is the motor
operational?
The PCB is broken, replace
The motor is
broken,please
replace the motor
Disconnect the wire connector of the
motor,check the resistance of the
motor.Is the resistance as below?
yellow-white about 3
white-red about 3;
yellow-red about 3
Remove the wire connector of the motor
drive module. Set the"Spin" mode and
start, check the voltage between the
blue wire and red wire,is the voltage AC
110-120V?
The motor drive module
is broken, please
replace the motor drive
module
Check the blue wire and red wire,are
they disconnected?
The drain motor is broken,please replace it
Reconnect the
wire
Pay attention:Model GWT700AW has not motor drive module,so this
step can be only used on GWT800AW/900AW/HLT364XXQ
Y
N
N
Y
N
Y
Y
N
Y
See Previous Page
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
Solution:
Y
Is the washing machine leveled?
If AB,it shows that the washer is
installed on a flat and firm surface.
Adjust the
washing
machine
Check the belt tension,is it abnormal
slack or tighten and cause noise? Y
N
Is the belt worn or distorted?
Replace the belt
Check the upper supporting seat of the
damping component,is it oil shortage
and cause noise?
YAdd some lube to the
supporting seat
N Untighten the bolts of motor,Adjust the belt
tension.The belt tension should be 6-
8mm/10N.
Y
(Press the middle
area of the belt
with about
10N,then the belt
should be moved
6-8mm)
2 pounds of force
with thumb move
belt about 3/8"
10N 6- 8mm
N
N
A B
Fault 6 Abnormal noise
in spin -- page 1 of 2
See Next Page
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
Replace the
motor
Remove the belt,set control in
"Spin"mode and start,is the motorrotated with abnormal noise?
Replace the
retarder
N
Remove the front panel, check the
components attached to the tub, are
they loose and make noise? Y
Tighten the bolts
which fixed the
component
Is the retarder rotated with abnormal
noise?
Y
Y
N
Fault 6 Excessive noise
in spin -- page 2 of 2
See Previous Page
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER Fault 7 Unbalance andvibration in spin page1 of 2
Solution:
Y
Is the washing machine leveled?
If AB,it shows that the washer is
installed on a flat and firm surface.
Adjust the
washing
machine
Check the belt tension,is it abnormal
slack or tighten and cause noise? Y
N
Is the belt worn or distorted?
Replace the belt
Check the upper supporting seat of the
damping component,is it oil shortage
and cause noise?
YAdd some lube to the
supporting seat
N Untighten the bolts of motor,Adjust the belt
tension.The belt tension should be 6-8mm/10N.
Y
(Press the middle
area of the belt
with about
10N,then the belt
should be moved
6-8mm)2 pounds of force
with thumb move
belt about 3/8"
10N 6- 8mm
N
N
A B
See Next Page
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7/25/2019 Haier Genesis Washer
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GENESIS WASHER
Replace themotor
Remove the belt,set control in
"Spin"mode and start,is the motorrotated with abnormal noise?
Replace the
retarder
N
Remove the front panel, check the
components attached to the tub, are
they loose and make noise? Y
Tighten the bolts
which fixed thecomponent
Is the retarder rotated with abnormal
noise?
Y
Y
N
See Previous Page
Fault 7 Unbalance and
vibration in spin page1 of 2