Habit 4 - Think win win
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Transcript of Habit 4 - Think win win
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Habit 4 -- Think Win/WinHabit 4 -- Think Win/Win THE SEVEN HABITS OF HIGHLY EFFECTIVE THE SEVEN HABITS OF HIGHLY EFFECTIVE
PEOPLEPEOPLE
28 Feb 2010 Cluster Class Room by Ram
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Overview Principles of Interpersonal Relationship Six Paradigms of Human Interaction Examples
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Principles of Interpersonal Relationship
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Principles of Interpersonal Relationship (Ctd.) Emotional Bank Account
What is Emotional Account? The amount of trust that has been built up in a relationship. It is possible to make deposits or take withdrawals from the account.
6 major ways of making deposits on the Emotional Bank Account Understanding the Individual Attending to the Little Things Keeping Commitments Clarifying Expectation Showing Personal Integrity Apologizing Sincerely when You Make a Withdrawal
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Six Paradigms of Human Interaction Win/Win Win/Lose Lose/Win Lose/Lose Win Win/Win or No Deal
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Six Paradigms of Human Interaction (Ctd.) Win/Win
Agreements or solutions are mutually beneficial Concept that is plenty for everyone.
Win/Lose Use of position, power, credentials, possessions or personality to get one's
way Competitive and low-trust situations.
Lose/Win Lose/Win people are quick to please or appease Permissive or indulgence
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Six Paradigms of Human Interaction (Ctd.) Lose/Lose
Result of encounters between two Win/Lose individuals Also the philosophy of highly dependent people
Win Win at all costs. Other people don't matter The most common approach in everyday negotiation
Win/Win or No Deal If we can't find a solution that would benefit both parties, we agree to
disagree Most realistic at the beginning of a relationship or enterprise.
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Examples – Win/Win
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Examples – Win/Lose
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Examples – Lose/WinOutsourcing - Pilot Project (successful transformation)
Lose / Win Win / Win
Today ConditionVendor (You) - Lose
Client - Win
Tomorrow ConditionVendor (You) – Win
Client – Win
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Examples – Lose/Lose both people miss out on an opportunity not allow either person to achieve his/her goals.
Husband and Wife disagree where to go on vacation.
As their frustration builds, arguing turns to fighting.
They eventually get fed up and decide to forget taking a vacation.
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Thanks
28 Feb 2010 Cluster Class Room by Ram