H Preventive Action Section 8.docx
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Transcript of H Preventive Action Section 8.docx
QUALITY ASSURANCE MANUALDocument CIV QAM
PREVENTIVE ACTION SECTION 8Rev: E 0
Date: 15/08/09
Page 1 of 2
Process flow for Preventive Actions
QUALITY ASSURANCE MANUALDocument CIV QAM
PREVENTIVE ACTION SECTION 8Rev: E 0
Date: 15/08/09
Page 2 of 2
Process flow for Preventive ActionsPurpose:To identify the steps to be taken in initiating preventive action when any Adverse conditions which could affect product and process quality are identified
Scope:Applicable to all processes within the company including client complaints
Objectives:Ensure that preventive action taken addresses the possible non-conformance and prevents any occurrence of problems
StepActivityResponsibilityReference document
1Potential problems effecting processes or the quality management system are submitted to top management to review and depending on size and severity make decisions if further action is required (process analysis and risk assessments)
Executive Management. Management representativeMinutes of review
2Analyse the NCRs and determine the root cause of the non conformancesManagement representativeRecords and data
3Compile a plan of action on how the problem areas are to be Addressed.Management representativeMinutes of meetings
4Implement the preventive action/s and monitorManagement representativeMinutes of meetings
5Update any quality system documentation or processes as necessaryManagement representativeControl of documents procedure
6Conduct awareness training on any updated documentation or process requirementsResponsible personCompetence, awareness and Training procedure
7Discuss any results of preventive actions taken during management review Management representativeMinutes of review
Discuss Preventive action, taken at Management review effectiveness