QUALITY ASSURANCE MANUALDocument CIV QAM

PREVENTIVE ACTION SECTION 8Rev: E 0

Date: 15/08/09

Page 1 of 2

Process flow for Preventive Actions

QUALITY ASSURANCE MANUALDocument CIV QAM

PREVENTIVE ACTION SECTION 8Rev: E 0

Date: 15/08/09

Page 2 of 2

Process flow for Preventive ActionsPurpose:To identify the steps to be taken in initiating preventive action when any Adverse conditions which could affect product and process quality are identified

Scope:Applicable to all processes within the company including client complaints

Objectives:Ensure that preventive action taken addresses the possible non-conformance and prevents any occurrence of problems

StepActivityResponsibilityReference document

1Potential problems effecting processes or the quality management system are submitted to top management to review and depending on size and severity make decisions if further action is required (process analysis and risk assessments)

Executive Management. Management representativeMinutes of review

2Analyse the NCRs and determine the root cause of the non conformancesManagement representativeRecords and data

3Compile a plan of action on how the problem areas are to be Addressed.Management representativeMinutes of meetings

4Implement the preventive action/s and monitorManagement representativeMinutes of meetings

5Update any quality system documentation or processes as necessaryManagement representativeControl of documents procedure

6Conduct awareness training on any updated documentation or process requirementsResponsible personCompetence, awareness and Training procedure

7Discuss any results of preventive actions taken during management review Management representativeMinutes of review

Discuss Preventive action, taken at Management review effectiveness