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Hope McKinney 2041 Townsend Avenue, Charlotte, NC 28205 | Phone 704.374-6594

OBJECTIVE: Move from an administrative support role into a technical role

SKILLS AND QUALIFICATIONS OVERVIEW

Strong problem solving, efficiency and process improvement skills

Experience performing analysis, data gathering, information management, and reporting

Knowledge of PC databases, spreadsheets, systems maintenance and mainframe applications

EXPERIENCE Operational Risk Management, Charlotte, North Carolina 06/04 – Present

Senior Administrative Assistant

Serve as management proxy for: HR Online, XMS, ARS, TESS, MyTime, and Taleo

Manage Executive calendar using Lotus Notes and MS Outlook

Perform on/off boarding duties

Support Group Executive as needed

Coordinate with Corporate Real Estate on space management

Track and update employee HR records

Utilize IMAS – Invoice Management and Analysis System as needed

Project Support Services

Provided support to the Project Management Office as needed

Enter project data into Performance Tracker

Record and distribute minutes and decisions in a timely manner

Update team Issues / Action Items database

Set up conference line accounts; arrange audio, video conferencing and MSLive Meetings

UMT Project Portfolio Manager administration

Data Security Administrator & Business Access Coordinator (DSA/BAC)

Provide data and system access for 36 managers and their reports

Train Risk Analysts on access and security processes and procedures

Discern appropriate access needs using, CIW, PICCT and Mobius

Use ACT Tool to administer system-level and application-level access

Conduct quarterly access reviews using the Access Review System (ARS)

Troubleshoot systems and applications issues

Manage floor access; schedule badge appointments

Set up and manage MyEd, EdNet, and EdVPN remote accounts

Database Administrator / Management Reporting

Perform SharePoint team site administration duties

Manage Time Tracker database

FitchRisk FIRST Database – Loss Data

Run Push Reports, Org 30D Reports and Audit Extracts in Centerprise tool

Run CATools Reports

IRIS – Integrated Reporting Information System

Create PDF documents using Adobe Acrobat for status reports

FIRSTPLACE STAFFING, Charlotte, North Carolina 03/03 – 06/04

Project Assistant / Executive Assistant

Manage multiple executive calendars.

Coordinate access for: security badges, LAN accounts, Lotus Notes accounts and web sites.

Prepare budget projections, XMS submissions, order supplies and process invoices.

Prepare reports, organizational charts, agendas and presentation documents for team meetings.

Independently compose memos and executive biographies.

Handle meeting logistics, travel, conference calls, event planning and interview arrangements.

Run queries and produce ad hoc reports in Microsoft Access.

Create Co/Sub/RC tracking database in Microsoft Excel.

Handle confidential HR and merger-related documentation.

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Manage special projects; participate on project teams in support of business unit initiatives.

APLUS IT SOLUTIONS AND TRAINING, Charlotte, North Carolina

Project Office Manager / Senior Account Executive 05/02 - 04/03

Gather, analyze and report project research information.

Act as liaison for corporate and city government clients.

Propose and implement Microsoft MOUS certification training for individuals.

Design and implement corporate technology needs surveys.

Generate 1,000s of free sales leads and maintain prospect information using ACT! 2000 database.

Visit various sites for promotional purposes.

Create marketing plan, revise company image and design advertising.

Consult with media and marketing representatives regarding advertising needs; then submit for approval.

Provide IT training support for certification training classes, student screening, orientation and testing.

Assist Microsoft Certified technicians with pc troubleshooting and repair.

Partner with technology vendors such as Microsoft and E-Med Solutions.

WACHOVIA CORPORATION, Charlotte, North Carolina

Human Resources: Regional Operations Analyst 10/99 - 05/02

Managed and coordinate meeting and training facilities for entire South East footprint.

Collaborating with database managers in analyzing and implementing effective team reporting systems.

Serve on Roster Process Team to analyze and develop a web-based roster process.

Assist with updating team intranet site content.

Selected by the Technology Training Group to test and troubleshoot the E-Learning online training program.

Consult with employees regarding individual and departmental training needs.

Train new-hires in customer service skills and quality awareness.

Conduct Mutual Funds Sales and Operations orientation and downloading of test scores.

Consistently meet and exceed all quality indicators at 98% to 100% accuracy.

Selected to participate on Blue and Green Level of Leadership Development project teams.

Human Resources: Management Reporting Specialist / MIS Technician 06/98 - 10/99

Analyze and trend customer issues; escalate Action Items to appropriate subject-matter experts.

Responsible for Microsoft Access database development and maintenance.

Perform data capture, run queries and produce ad hoc reports for the Consumer Banking Group.

Produced various graphs, charts and matrices for Business Units as needed.

Compiled Business Review reports for monthly presentations by senior management.

Researched benchmarking practices via the Internet; reported findings to the team.

Documented reporting processes to improve accuracy and timeliness.

Partipated in Data Download Implementation Project.

Implemented Management Reporting Specialist meetings to improve team efficiency.

Collaborated with The Web Group on Web Site Project design, content and testing.

Responsible for team web site maintenance.

Served as Quality Coordinator on Customer Listening Team.

Researched and active in implementing Kaset call center soft skills training.

Human Resources: Executive Secretary to Vice President 07/97 - 06/98

Created and maintained Microsoft Excel spreadsheets and databases to track team production.

Implemented Microsoft Access database to manage budget and expense forecasting.

Represented team in daily Indicator reporting meetings.

Participated in call monitoring sessions; customer service focus groups and offered feedback for service improvement.

Organized and facilitate team off site events, organized team recognition and appreciation events.

Service Center Reengineering Project: Core Process Associate 12/95 - 07/97

Update Gantt Charts in Microsoft Project. Maintained Microsoft Project Status reporting database.

Managed Lotus Notes Administrative Database and the teams’ organizational charts.

Maintained transaction journals while serving as Access Coordinator and RC Manager.

Processed accounts payables, accounts receivables and time cards for entire department.

Managed coordination of meetings, travel and special events for over 150 team members.

Utilized Expense Reporting System for Project Director and Team Leaders’ expenses.

Trained internal and external team members on various software applications and pc troubleshooting.

Service Center Reengineering Project: Sr. Administrative Assistant 06/94 - 12/95

LANCASTER, LOVE & CO., CPA’s, Charlotte, North Carolina 02/91 - 03/93

Accounting Office Manager

HMResume

ADDITIONAL RELEVANT EDUCATION Business Analysis Fundamentals

Project Management Methodology

Process Improvement Overview

ACTIVE PROFESSIONAL MEMBERSHIPS

Women’s ERN Web Management Committee

Project Management Community of Practice

Business Analysis Community of Practice Urban League Young Professionals Auxiliary