RMG Project Support Services Group

Team Bio’s

November 11, 2007

2

People are the key to successful service delivery

Hope McKinneySr. Admin Assistant

John HagenRPSS & PMO Head

SVP

David HouleO/O

Program ManagerVP

David EdwardsProgram Manager

VP

Stephen MorrisonTeam Leader &

Program ManagerSVP

Heather McAuliffeProject Coordinator

Officer

Tom SheppardSenior Project

ManagerVP

Mark WhitecavageTeam Leader &

Program ManagerSVP

Patrick EnglishSenior Project

ManagerVP

Tena FabrizioTeam Leader &

Program ManagerSVP

Paul McHargSenior Project

ManagerVP

Lisa MorrisonProject Coordinator

Officer

David BolingProject Manager II

SVP

Geri FortinoProject Manager I

VP

Tom PomeroyTeam Leader &

Program ManagerSVP

Carolyn EllebyProject Manager I

AVP

Sabrina BergProject Coordinator

AVP

Contract Staff:Adrienne Romero, PM-CTRMark Turner, BA-CTRStarr Hill, BA-CTRAngela Myers, PC-CTR+16 Others, CTR

Contract Staff:Andrea Bolano, PM-CrispJoelle Lacombe, BA-CrispAdam Johnstone, BA-CrispVinita Pottsdamer, BA-CrispSusan Duncan, BA-CrispKathleen Britton, BA-CrispLiona Magee, BA-CrispSabine St. Germain, BA CrispStephen Davis, ,BA CrispBob Gates, BA-CrispKaren Chapman, BA-CrispTeal Johnson, PC-Crisp

Contract Staff:Renee Peoples, PM-AML

Contract Staff:Rich Van Resnburg, PM/RS Cust F/S

Jill KelleyProject Manager I

AVP

Tara BensonProject Manager I

AVP

Rachel WilliamsProject Manager I

VP

3

Hope McKinneySenior Administrative Assistant, Data Security Administrator

Summary

Hope has over 10 years of experience in the Financial Services Industry including positions as Managing Reporting Specialist, Facilities Coordinator, Learning Specialist, Executive Assistant, and Senior Administrative Assistant. She joined the RMG PSS group in mid 2004 and has supported various initiatives.

In 1998 Hope joined Credit Card Services as an Executive Assistant. In addition to her administrative responsibilities she assisted in budget tracking, monthly business review reporting and information systems administration. Eventually going on to serve in the capacity of Management Reporting Specialist.

Previously, Hope worked on both the Human Resource/e-Commerce-Specialty Finance Team and the Commercial HR Business Partner Team. During this time Hope managed team members’ maternity leave, short term disability claims, and returns to work, managed the team budget, monthly forecast process, provided budget training, managed asset inventory process, managed content for the Women’s ERN Exchange Home.Active member of Women’s ERN Web Management Team, Project Management Community of Practice Operational Team and Business Analyst Community of Practice, ACE,

Prior to her career with First Union/Wachovia, Hope was employed with Lancaster, Love and Company as Accounting Clerk and Office Manager.

Hope’s project experience includes:• Key member of IRG XP Migration• Help plan, coordinate and implement Customer Listening move to online database• Data Download Implementation• Learning Connections’ Roster Process• Blue/Green Level Leadership Development implementation• Project and Test Coordinator