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iJET International185 Admiral Cochrane Drive Annapolis, MD 21401www.iJET.com

Operate Globally with ConfidenceWashington. London. Singapore

Traveler Safety & Security – What can we do?Mark Donohue, iJET InternationalMay 18, 2015

2

Will it get better?

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3

Continued Global Civil Threats

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EgyptEurozone

Crisis

Syrian Civil War Iraq

KyrgyzstanThailand

South SudanYemen

YemenMiddle East

North Korean

2014/2015

TIMELINE

20132009 2010 2011 2012

Turkey Ukraine Paris Yemen

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The long-term outlook…

(C) IJET International, Inc. All rights reserved.

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MEGA TRENDS 2030

Increasing Frequency & Severity

Technological Innovations

DemographicChanges

Rise of China

Growing Food, Water & Energy Competition

Globalization of Business

Instability in Arab World

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What should we do?

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Travel Risk Management (TRM)

… is a well defined process to identify risks, prepare travelers pre-trip, monitor threats, and respond to incidents as they arise.

Proactive

Planning

Reactive

TrainingIncident Response

24x7Monitoring

Feedback

Multidisciplinary Process

TravelerHR/LEGAL

Responsible for all employees

Policy & procedures

Corporate insuranceprograms

SECURITY Risk assessment Crisis & evacuation plans Emergency contact info Global response

TRAVEL Advisor and knowledge base Books trips and handles travel issues Provides reporting

MEDICAL Pre-trip health planning Immunizations Medical assistance & evacuations

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How do we keep travelers safe?

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PREPARE: Training

Three levels of Training:

• LEVEL I – Traveler / Employee

• LEVEL II – Professional / Advisor

• LEVEL III – Incident Management Team

PREPARE: Travel Intelligence®

PREPARE: Insurance and Assistance

Who does the Traveler turn to for help?• Insurance – Medical &

Security• International Help

Numbers• Embassy Information

MONITOR: 24x7

• Automated Process for Each Trip

• 24x7 Monitoring of Threats or Hazards

• Push Information Directly to Traveler and Advisor

RESPOND: Are Travelers on their Own?

• Depend on Assistance Providers

• Maintain communications – mobile and social media

• Connect with family and friends

• Major Events?• What is the Travel

Department Role?• Incident Management

Plan?