Guiding Light: Guiding Light: Leading a Campus Leading a Campus Through TransitionThrough Transition

Karen MilesUC Berkeley

Dec. 8, 2006 Sakai Conference

2/18

UC Berkeley’s Story

• Implemented Blackboard & WebCT

• Developed and deployed home-grown system, CourseWeb

• No campus-wide integration

3/18

UC Berkeley’s Fall ’05 Preview

• Targeted & invited specific users– Faculty who use BB + CourseWeb– Faculty who use WebCT + CourseWeb– Faculty from depts. with high BB usage

• 48 instructors applied for the pilot• 75 course sites, 4400 students

4/18

See Change Happen

5/18

How did that happen?

6/18

Change Management

Elements of Change

Activities

Communication

Engaged in Process

Appropriate Expectations

Meaningful

Support

7/18

Communication

• Share the overall plan• Discuss the benefits of choosing

Sakai… as a campus… as an instructor… as a student

8/18

The Value of Visibility

9/18

Focus on Activities

• Campus goal = retire two existing systems

• Faculty goal = support learning activities

10/18

Too

ls C

ompa

rison

11/18

Act

ivity

Foc

us

12/18

The Way of the Wizard

• 195 instructors completed the wizardby October 2006

153 bSpacerecommendations

42 Blackboardrecommendations

195 Instructors

13/18

Engage Users

• Create a dialogue with the community

• Respond to user requests for change

• Highlight user impact

Focus Groups Surveys

Daily or Weekly PollsUser-Driven Forums Consultations

Orientations

Review & Prioritize Enhancements

Fall ’07

DIALOGUERESPOND

DEPLOY

14/18

Set Appropriate Expectations

• Display update info for release cycles• Use MOTD as a communication tool• Encourage dialogue during training &

support activities

• Sakai is ever-evolving

15/18

Flexible & Meaningful Support

• Provide options to a mixed audience– Workshops– Online instructions– Support form– Consultations– Content migration service

• Change location of consultations• Model activity-based learning in ETS-

sponsored workshops

16/18

Lessons Learned

• Constant communication is key• Focus on activities, not tools• Engage users in the change process• Set appropriate expectations• Provide flexible & meaningful support

17/18

Moving Forward

• Revealing opportunities• Expanding the support structure• Incorporating new audiences

18/18

Contact Info

• Karen MilesManager, Training & Supportkaren@media.berkeley.edu

• Educational Technology Services, UC Berkeley

http://ets.berkeley.edu

• bSpace Training & Support Materialshttp://ets.berkeley.edu/TrainingSupportCenter/HowToLibrary.htm