Guidelines For International Patients Mehriz Fatemeh zahra...

Guidelines For International Patients

Mehriz Fatemeh zahra Hospital

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Guidelines For International

Patients

Fatemeh zahra

hospital by



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endowment of experienced ,promisor,compassionate

staff and by having specialized ward in the shade of the

customer is always right ,responsibility ,group work

morale , certitude and acceleration in giving services and

update diagnosis with high level of quality is ready to

present services to the cliente.

Providing some unique medical equipmet in the city and

attraction of exprienced specialists have an effect on

providing remedial neads in the town and out of the city .

Dear client :

With the health wishes and prompt cure for all of the

patients.

For facility in the process of presenting diagnosis and

remedial services, it is recommended to read the

epenthetic notes in the brochure.

Introducing clinical ward



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Clinical ward Paraclinic

Emegency Ophthalmology Radiology Alimentation&

diet

Very imoportant

person unit (VIP)

Dialysis sonography pharmacy

Intensive care unit

(ICU)

Infectious

disease

exercise test social work

Cardiac coronary

unit ( CCU)

Men echocardiography labratory

Orthopedics Women blood pressure EMG muscle

Operation Room Pediatrics cardiac

monitoring

physiotherapy

Neurology Infants spirometery electroencepha

lography

Labour Room Urology tympanometery audiometery

Surgery endoscopy

presenting confinement and

midwifery service

Kind of patient's admission

at the hospital:



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The patient or his attendant will refer to the reception

unit after receiving the hospitalization form, from his

attending physician. The insurance document and

primary information will be received by the receptionist

and will be entered on the computer . during filling the

specification and testimonial form, the patient will be

leaded to the ward and will be hospitalized there.

Discharge processes

After the patient discharge ,the form will be sent to the

discharge unit. The discharge clerk will conform with

electronic discharge list and if it is complete ,it will be

sent to the computation process

After computing , the bill will be printed and given to the

patient's attendant .The patient's attendant will be leaded

to the cashier . After payment and receiving the bill

,the patient will be refered to the discharge unit.

The discharge clerk after receiving the bill ,will send an

emission ship, and will guide the patient's attendant to

the ward . The emission ship will be delivered to the

ward and the patient will be discharged from the

hospital.

Special physicians :

Full Name Specialty



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Dr Reza Golshan Tafti Lung Specialist

Dr Parisa Akhavan Tabatabayee Endocrinologist

Dr Roya Daryachehee/ Dr Mohsen

Taghavi / Dr Sayed Mehrdad Mirvakili

Cardiologist

Dr Mohammad Reza Ghasemirad Inf. disease

specialist

Dr Sayed Jalil Mirmohammadi Occupationalist

Dr Ashraf Sadat Miratashi/ Dr Ali asghar

Shojaee/Dr Shiva Rafieyan

Internist

Dr Mahdiyeh Amirbayki/Dr Hadi

Salehinia

Surgeon

Dr Sayed Masoud Shahdi /Dr Monir

Najafi/Dr Ali Reza Zarebidoki

Orthoped

Dr Reza Farahat Neurologist

Dr Maryam Fazli/ Dr Zahra Sherafat/ Dr

Golmehr Shamloo

Psychologist

Dr Azam Khangankhani/ Dr Raziah

Rajabzadeh

Obstetrician

Full Name Specialty

Dr Mohammad Ali Hadiyan/ Dr Afshin Pediatrics



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Ghasemi/ Dr Fatemeh Mottahary

Dr Zahra Farzin vash Optician

Dr Najmeh Barkhordari Otolaryngologist

Dr Mohammad Talebian Anesthetists

Dr Nima Narimani Urologist

Dr Maedeh Obohat Pathologist

Dr Abdol Ali Dehghan azad/ Dr Marjan

Hakiminia

Radiologist

The laws special to the hospital

1. The sanitory pack you received including facial tissue ,

brush , tooth past , glass ,spoon ,sandal and dress, therefore

it is necessary to replace your clothes with the hospital

clothes.

2. Avoid keeping nourishment in black nylon, because black

nylon is made up from recyclable matterial.

3. Wash your hands with water and soap before and after

using lavatory . The guidlines for washing hands is set

above the lavatory, please pay attention to this guideline.

4. Dustbin with yellow nylon is special to the infectious

dump and blue dustbin with black nylon is special to

the ordinary dump.



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5. Avoid bringing things such as natural flowers,

watermelon, blanket and etc for health preservation of

the ward.

6. Use the ring above your bed for calling nurses.

7. Avoid handling the serum (decreasing or increasing the

drops ), sharp and trenchant things.

8. Avoid bringing precious things and jwelery and

unnecessary things. In the case of delivering the precious

things to the gurdian ,they will be given back to the

person who presents the belongings form.

9. Refer to the medical document unit then to the labratory

and Radiology unit if you need the copy of paraclinical

proceeding.

10. If you need to receive the certified copy of detailed

service and their costs in English inform the head nurse

to coordinate with reception unit.

11. If you need to use internet , free phone or transportation

services ,laundry and etc , inform the head nurse .

Hospital laws special to the patient's attendant:



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1. Avoid giving food or drugs to the patients without the

nurse's permission.

2. Avoid smoking for the sake of the patient safety and his

right.

3. If your patient need an attendant, receive the attendant

card from the reception unit.

4. Avoid attendance out of visiting time for the sake of the

patient's calmness and the personnel concentration on

taking care of patients as well.

5. The visiting time is from 3 to 4 pm.

6. Attendance of more than one person beside the patient

in ccu and icu at the visiting time is forbidden.

7. Stretcher bedstead for patient's attendant is at the

ward,please avoid to flatten the blanket on the floor.

8. Cover your nose and mouth with handkerchief during

sneezing, avoid kissing patients , especialy children.

9. Avoid sitting by the patient's bed to prevent transferring

the infection to the home.

10. keep your cellphone silent in order to prevent from

disorders in electronic medical equipment and noise

pollution.

11. According to the received tarrif , if the attendant

residence at the hospital lasted more than 6 hours , the

cost of one complete day will be considered

Hospital Facilities



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1. Mosque : The mosque is placed in the yard . parayermat ،

Tayamom stone are existed in the all rooms ، and the

keblah sign is fixed in the rooms .

2. Buffet : buffet is placed at the main aisle in front of the

reception and next to the insurance unit ، it is open every

day .

3. Taxi : hospital phone agency is ready to service all of you

hostelry .

4. Automated teller machine (ATM( : refah bank ATM is

placed at the main.

5. Public phone : free phones are placed at the hospital aile,s

and pay phone is placed at main aisle for the sake of client

welfare .

6. Photocopy : the aisle ending emergency .

7. Greenbelt : beautifull greenbelt ، musical fountain ، alcove

and chair are placed at the yard for the client welfare .

Complaint Consideration

For considering your complaint, dial 222 or put your

written form of complaint in the complaint consideration

box next to the reception unit

Guidelines For International Patients Mehriz Fatemeh zahra...

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