GUIDE TO GETTING STARTEDExperience Extraordinary

DIGICELPLAYTT.COM

Customer Account Number:

To be completed by your Digicel Play installer:

Play TV PIN:

Account ID / User Name:

WiFi Password: Home Phone Number:

Account Password:

This is your guide to using your new Digicel Play service, giving you the essentials as well as handy tips on all our

great features.

1

We’re using the latest and most powerful fibre optic technology in the world to give you the ultimate home entertainment experience – so you can watch TV, play online, stream movies and do more of what you want, the way you want, when you want.

We are Trinidad & Tobago’s 100% fibre to the home network!

What does that mean for you?100% fibre connectivity straight into your living room!

The fastest home Fibre Broadband speeds in Trinidad and Tobago. We can carry more data faster, so everyone can upload, download, stream, surf and game from any device, all at the same time at the speed of light, regardless of peak times or bad weather.

Ultra sharp picture and sound just for you! Experience the sharpest and most consistent digital quality, whether on standard or high definition channels.

Indulge in HD Channels.More HD channels are already included in your packages at no extra cost - that’s more HD channels than anywhere else!

All your favourite shows, movies and more.We offer the best global and local content so you can always find what you love and more. Plus, as our customer, you will always have access to the best and most exciting exclusive content in the region.

TV entertainment your way.Our interactive guide is designed to give you the power to control your TV experience. Now you can easily find more of what you love, and watch what you want, when you want and how you want.

Stay in touch with those you love. Enjoy the clearest and most reliable digital voice connection when speaking to your family and friends at home and abroad. And there’s more –we’ll give you everything you need to get started with a FREE handset and the best bundled minutes.

2

Here’s how you can reach us:Visit yourDigicel Store

Connect onsocial media

Call us today at 866-PLAYor Dial 500 from yourDigicel mobile

Getting Started

Digicel Play TV

Remote Control

Set-Top Box

TV Setup

TV Overview

New TV Features

Fibre Modem

Digicel Play Fibre

Home Phone

4

5

6

7

8

10

12

16

17

19

Page

What do you want to do?

Email us:TNT_Play_Customer_Care@digicelgroup.com

3

GETTING STARTED

Digicel Play TV

Main Menu

My TV

On Demand

TV Guide

Mini Guide

Support

Search

Recorded

Recommended

From here, you can easily go to On Demand, My TV, Recorded, Recommended, Search, Support, Settings and My Account.

Personalise your TV experience with key features such as Favourites, Reminders, Recorded and Recommended.

Browse through the latest new releases, hottest movies, most popular TV series and more – available in both our FREE and Purchase library.

See what’s on now by browsing our programme schedule, filtering by genre or viewing only the channels you have added to Favourites.

This is a smaller version of the TV guide that will help you navigate without interrupting what you are watching.

Learn more about your Digicel Play service with our in-depth tutorial videos and FAQs.

Search by actor, director or programme title in Live TV and On Demand.

See a full list of programmes you have already recorded or have scheduled a recording for. You can also manage your storage space.

Find new movies or shows to watch in On Demand based on what’s trending now or what you like.

5

Remote Control

TV Power

TV Volume

Add/Delete Favourite Channels

TV Guide

Set-Top Box Menu

Back Button

Set-Top Box Volume

RewindFast Forward

Add/Delete Recording

Lock/Unlock Channels

Main Menu

Change Channel

Stop

Search (Live TV & On Demand)Filter On Demand/ Change TV Guide View

Fast Forward

Play/Pause

Rewind

Mini Guide/More InformationScroll through TV Guide

Confirm Selection/Bring Up Mini Guide.

Set-Top Box Power

Mute

Previous ChannelSettings

On Demand

My TV

Our easy to use remote control puts the power in your hand so you can watch TV the way you want. One comes FREE with our TV service.

The Power is In Your Hands

Audio Selection

6

Set-Top BoxUltra-Sharp TV Experience

Our state-of-the-art Set-Top Box (STB) will change the way you watch TV by giving you the best digital quality sound and picture, whether on standard or high definition channels. One comes FREE with our TV service.

PowerOn/Off

PowerSupply Socket USBUSB LAN

PortHDMI Port

AV OpticalPort

7

1. Make sure your fibre modem, set-top box (STB) and TV are all plugged into an electrical outlet.

2. Make sure the equipment is properly connected using the HDMI and LAN cables as shown in the diagram above.

3. Turn on both your TV and STB.4. Using your remote, press the home button. You should then see the following

image.

TV Setup

Modem

TV

LAN Cable HDMI Cable

8

1. Hold down the Study button for 3 seconds on the Digicel Play remote control while pointing at the set-top box.

2. Hold down the blue power button on the Digicel Play remote for one second, the indicator on the remote control will blink – meaning it’s ready to receive a signal.

3. Using the TV’s remote control, point it at the Digicel Play remote control (keep within 3cm) and hold down the Power button on your TV remote for 3 seconds.

4. The indicator light on your Digicel Play remote control will blink 3 times and it’s ready to go!

5. Press the Study button on your Digicel Play remote to save the power on and off settings. To control the TV volume, please repeat steps 1 to 4, using the VOL - or + button underneath the blue power button and then press Study to save these settings.

Set up your Digicel Play remote as a universal remote to also control your TV.

Play TV PIN

Your Play TV pin is needed to manage your parental control settings and to make On Demand purchases. The default pin is 0000 unless you have previously made a change. To change your Play TV pin, you will need to follow the below steps:

For Assistance: Dial 500 from your Digicel mobile or 866-PLAY.

Press the CH – or + buttons on your remote control. If you already know the channel number, enter the numbers using your remote control to go straight to that channel.

Press the VOL + or - button on your remote control. If this doesn’t work, try using the original remote control that came with your TV or press the volume button directly on your television set.

Change the channel

Control the volume

1. Select Settings2. Select Parental Controls3. Enter your Play TV PIN

4. Select Change Play TV PIN 5. Enter your new Play TV PIN6. Re-enter your new Play TV PIN

9

You can view a full list of channels available in the channel guide given at installation. You can also view your favourite channels by going to MY TV, then selecting Favourites.

You can add or delete channels from your Favourites by first highlighting the channel on the TV or Mini Guide and then pressing the * button on your remote.

From the Main Menu, select Search then press OK. You can then choose to search in TV or press on your remote to search On Demand.

Select My TV then go to Recordings. At the top right hand of the screen, you can view your available storage space.

We’ll connect your STB to your TV at install for you. But just in case, you can find your Account ID and Account Password on the inside cover of this guide or by simply selecting My Account on the Main Menu.

We make recommendations on what we think you might like to watch based on your recent On Demand purchases.

Set your channel Favourites

Search for a specific programme

Find your favourite channels

See how much recording storage space you have left

Log in to your STB

How do recommendations work?

You can use the CH + or CH - button on your remote to scroll through the guide, five to nine channels at a time.

Quickly scroll through your TV guide

TV Overview

10

Press i to bring up the Mini Guide, scroll to the desired programme and press i. The description will then appear.

Press OK or the arrow buttons on your remote control to bring up the Mini Guide while watching Live TV.

Get info for a programme showing at a later time

How to bring up the mini-guide while you’re watching a programme

While watching a programme, simply press i on your remote to bring up the Mini Guide. Press i again to see programme description.

Get info on the programme you’re currently watching

11

New TV Features

To enjoy our multi-screen feature:1. You must first subscribe to both a Digicel Play TV and Fibre Broadband plan.2. Download the Digicel Play Multi-Screen app from your app store.3. Enter your Account ID and Account Password. These are written on the inside

cover of your guide.

Multi-Screen

Now you can watch TV and experience all of the great features of your new Digicel Play TV service from your tablet and smartphone while at home.

Available On:

1. Press the On Demand button on your remote.2. Use the yellow button to filter by genre. Use left or right arrows to

further filter by country or year.3. When you have found what you want to watch, click Rent and then

enter your pin to confirm your purchase. Select Watch Now for FREE.

Make every night a movie night with the newest releases, TV series or kids shows.

Your purchased selection will be available to watch immediately if you are within your assigned credit limit. Any charges for your On Demand purchase will appear on your next bill.

On Demand

12

Don’t miss a moment of Live TV due to unexpected interruptions.

Pause or Rewind up to two hours of any Live TV programming. You can also fast forward within the same two-hour live programme window. Press Stop to go back to the present Live TV programming schedule.

Time Shift (Pause and Rewind Live TV)

Watch what’s currently playing on another channel without changing channels.

While watching TV, press i on your Digicel Play remote. As you scroll up or down through the channel, the Picture in Picture window will appear, showing you what’s playing on the highlighted channel.

Picture in Picture

13

Parental Control

Change parental control settings1. Select Settings.2. Select Parental Control.3. Enter your Play TV PIN (this will be provided on the day of installation and

can be found in the inside cover of this guide).4. Adjust parental control level to desired setting.

Lock/Unlock a channel

1. Press i to bring up the Mini Guide.2. Select the Green button on your remote.3. Enter your password to Lock/Unlock the channel.

You can control the type of content to be viewed in your home by rating, time or channel. On the day of install, we will programme your parental control setting to your preferred rating. This means if you select a programme with this rating or higher, you will need to enter your Play TV PIN in order to view its content. You can also use time restriction to block content within a specified period. Outside of the time restriction window, your Play TV PIN will not be required for viewing.

14

View your recordings

Go to Main Menu then choose Recordings. From there, you can view or watch your previously recorded shows, view your upcoming recordings and manage your storage space.

Find the show you want to record in the TV or Mini Guide and then press the Red button. If the progamme you have selected is a series, you will be given the option to record all episodes in the series or only the episode highlighted.

Record a show

Record and save all of your favourite shows at the push of a button!

Press the Red button on the remote control to begin recording straight away.

Personal Video Recorder

Record a show you’re currently watching

Personal Video Recorder

15

Our Fibre Modem will allow you to explore your online world like never before – with amazingly fast uploads and lightning-fast downloads, you will finally have the reliable speeds needed to match your life. One Fibre Modem comes FREE with our broadband service.

Experience Broadband at the Speed of Light!

Fibre Modem

16

Your Wi-Fi password can be found on the Wi-Fi sticker given to you during installation. It can also be found on your modem as the WPA key.

1. Turn on Wi-Fi on the devices you wish to connect.

2. Scan for Wi-Fi networks and select your Wi-Fi name for example Digicel_WiFi_AABB.

3. Enter your Wi-Fi password as found on your Wi-Fi sticker and press Connect.

Find your Wi-Fi password

Connect your mobile devices to Wi-Fi

Digicel Play Fibre

AABB

xxxxxxxx

Dual Band Capability

Our fibre modems are Wi-Fi enabled and are dual band capable, operating in the 2.4 GHz and 5 GHz bands. The 2.4 GHz band is ideal for everyday use with web surfing, emailing and IM, while the 5 GHz band is less prone to interference and that makes it ideal for video streaming and gaming. With our simultaneous dual band routers, you get twice the flexibility, a dedicated network for video and gaming and the benefit of two separate wireless networks operating simultaneously from one modem.

17

1. Using the extra LAN cable provided, plug one end of the cable into the LAN port found at the back of your fibre modem.

2. Plug the other end of the LAN cable into the port of the device you wish to connect.

Connect your device directly to your fibre modem

18

Home PhoneAmazingly Reliable & Clear Connection

Our superb cordless handset will give you the strongest and clearest signal to call friends and family here or abroad. One comes FREE with all of our Home Phone services.

Ear piece

Display/Caller ID

Clear/Mute/BackMenu/OK

Call

Redial

Phonebook

Flash

Microphone

Up

End Call

Down

19

Home Phone Features

Pre-dialing

Direct calling

Answer an incoming call

End a call

Access your Voice Mail

Dial the number you wish to call and then press the call button on your handset.To delete or re-enter the number, simply press the clear button on your handset.

Press the call button on your handset and then enter the phone number using the keypad.

When the phone rings, press the call button on your handset.

Press the end call button and then place the handset in the base to charge.

Dial *86 to retrieve, save and/or delete your incoming messages.

3-Way CallingNow you and your friends can all speak to each other at the same time from three different phone numbers. When on an active call and you want to add a third party to the call, press on your handset and await the new dial tone. Once you hear the dial tone, dial the second phone number. After they have answered, press and 3 to join both calls.

Call Waiting / FlashDon’t miss important calls while on the phone with someone else. When on an active call and the call waiting tone/beep is heard, press on your handset.

1. Press on your handset and then use the buttons to scroll through the numbers stored or to dial a number directly from your caller ID list.

2. Once you have found the number in the list, press to call.

Caller IDSee who is calling before you answer an incoming call – plus save 10 of the last incoming phone numbers.

20

Contact us: 1-868-866-PLAY (7529)

or 500 from your Digicel mobile.Visit your Digicel store

Print Date: May 2016

DIGICELPLAYTT.COM