Guide to complete application forms

1.0 Key Words ............................................................................................................................1

2.0 Introduction...........................................................................................................................1

3.0 Reference Documents ..........................................................................................................1

4.0 Definitions and Abbreviations ...............................................................................................1

5.0 Sample Form and General Information ................................................................................2

6.0 Application for new/changes to electrical connection ...........................................................3

6.1 When should I complete this form? ......................................................................................36.2 What supporting documents are required? ..........................................................................46.3 How do I complete the form? ...............................................................................................5

6.3.1 Section 1: Particulars of Owner............................................................................................56.3.2 Section 2: Site Supply Affected............................................................................................56.3.3 Section 3: Electrical Representative.....................................................................................76.3.4 Section 4: Preferred Connection Type .................................................................................86.3.5 Section 5: Meter Type ..........................................................................................................96.3.6 Section 6: Reason for Change .............................................................................................96.3.7 Section 7: Date Supply Required .........................................................................................96.3.8 Section 8: Type of Supply ..................................................................................................106.3.9 Section 9: Requested Demand ..........................................................................................106.3.10 Section 10: Requested Energy...........................................................................................106.3.11 Section 11: Tariff ..............................................................................................................106.3.12 Section 12: No. of Phases..................................................................................................116.3.13 Section 13: Tariff Scale ......................................................................................................106.3.14 Section 14: Details of Main Switch .....................................................................................116.3.15 Section 15: Terms and Conditions .....................................................................................12

7.0 Meter Card..........................................................................................................................127.1 What is a meter card?7.2 When do I complete and submit the meter card?7.3 Who completes the meter card?7.4 How do I complete the meter card?

8.0 Certificate of Compliance....................................................................................................128.1 What is a Certificate of Compliance (CoC)?8.2 When shall a CoC be submitted?8.3 Who completes the CoC?

CONTENTS

1.0 Key wordsApplication, form, guide, electrical, assist, connection, applicant.

2.0 Introduction This guide is designed to assist all applicants in completing Customer Services related forms. The content

has been developed on a non-technical level and easy to understand for any person without an electricalbackground.

This guide will assist applicants but not replace Customer Service staff and their knowledge. The guideshall speed up the applicant process, reduce incorrect information and ensure all correct documentationis submitted timeously.

The form will be available online or at any customer service centre.

3.0 Reference DocumentsThe latest revision of the following documents shall apply:

3.1 Application for new/changes to electrical connection.3.2 Meter card.3.3 Constitution of the Electrical Contractors' Association South Africa3.4 Certificate of Compliance3.5 EThekwini Electricity Tariff Brochure3.6 EThekwini Electricity Bylaws

4.0 Definitions and AbbreviationsApplicant Any person whom completes and submits a form. This person maybe but not limited to an

electrical contractor, developer, business owner, property owner or any person duly authorisedand mandated to act on behalf of represented persons.

Form A form may refer to but is not limited to an application form, meter card, CoC and othersupporting documents.

CoC Certificate of ComplianceComms CommunicationsCS Customer ServicesDoL Department of LabourECASA Electrical Contractors' Association South AfricaECB Electrical Contractors BoardEE EThekwini ElectricityID South African Identity DocumentSANS South African National StandardsTRF TransformerVIC Vicinity

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Application for electrical connection - Sample form

5.0 General Information5.1 Read all instructions and requirements carefully.5.2 Use a black pen only. Do not use a pencil, red or green pen.5.3 Complete all required fields in block letters (capital letters).5.4 All supporting documentation must be certified as original and not older than three months.5.5 Any incorrect information can lead to your application being delayed.5.6 Any mistakes must be struck out neatly and initialled or complete a new form.5.7 Fields with options shall be marked with an 'X'.5.8 If you are unsure of any fields or require advise, contact any Customer Services branch for further assistance.

6.0 Application for New / Changes to Electrical Connection

6.1 WHEN SHOULD I COMPLETE THIS FORM?6.1.1 For a completely new development i.e. no existing electrical infrastructure is at the property.

Building supplies for construction sites shall also use this application (The site will be metered).6.1.2 Application for new temporary supply (e.g. show, festival, religious, sport events). This connection

is only permissible for a maximum of fourteen (14) days only and is unmetered. You will be chargedfor estimated consumption before the event.

6.1.3 Changes to existing electrical connection e.g. changing from credit to prepaid, changing meterposition, pole, or connection type (e.g. overhead to underground vice versa).

6.1.4 Power enquiry (quotation for new or changes to electrical connection)6.1.5 Reinstatement of electrical connection e.g. connection may have been stolen, connection removed

due to non- payment.6.1.6 For Lighting applications, the applicant should advise Customer Services on quantity and wattage

of lamps used. Where low wattage consumption is required, consumer to provide actual currentrequirement.

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6.2 WHAT SUPPORTING DOCUMENTS ARE REQUIRED?We have six different types of applications and supporting documents vary per type of application.

Business RegistrationDepending on the type of business, the relevant proof of registration documents need to be provided.

For example:Businesses: CK/NPO/Company registration, member's ID, letter of authority if applicant is not amemberTrusts: Letter of authority/Proxy letter that all trustees sign agreeing to proposed application, letterof authority if applicant is not a trustee

Application form; ID; Letter of authority (if not owner); Approved building plans; Localitysketch (if informal address); Suggested meter box position; Proof of ownership; Businessregistration (if business)

Type of application: Document required:

6.1.1 First newconnection

6.1.2 Temporarysupplyconnection

6.1.3 Changes toexistingconnection

6.1.4 Power enquiry

6.1.5 Reinstatementof electrical

6.1.6 Lighting

Documents required based on application

Application form; ID; Letter of authority (if not owner); Approved building plans; Locality sketch(if informal address); Suggested meter box position; Letter of permission; Business registration(if business)

Application form; ID; Letter of authority (if not owner); Approved building plans; Locality sketch(if informal address); Suggested meter box position; Proof of ownership; Business registration(if business)

Application form; Approved building plans; Locality sketch (if informal address)

Application form; ID; Letter of authority (if not owner); Municipal bill; Proof of ownership;Business registration (if business)

Application form; ID; Letter of authority (if not owner); Locality sketch (if informal address);Proof of ownership; Business registration (if business)

6.3.2 Section 2: Site Supply AffectedThis is the address of where the electrical connection is affected (e.g. installed or modified).

6.3 HOW DO I COMPLETE THE FORM?6.3.1 Section 1: Particulars of Owner

Only the property owner is authorised to make changes to their electrical connection. If land isbeing developed and has no owner, the developer must write their details.

4 5 6 7 8 9

Street No.: Street Name:Unit No. Unit Name:Suburb: Town: ERF NO.: Postal Code:GPS Co-ordinate: Latitude:- Longitude:

2. SITE SUPPLY AFFECTED:

Use decimal degrees format e.g. Latitude: -29.847538°, Longitude: 31.025368°

1 2 3 E L E C T R O N R O A D

SPRINGFIELD D U R B A N 4 0 0 02 9 . 2 4 7 5 3 8 3 1 . 0 2 5 3 6 8

For a formal address: Completed section with sample data

For a block of flats/ complex:

Street No.: Street Name:Unit No. Unit Name:Suburb: Town: ERF NO.: Postal Code:GPS Co-ordinate: Latitude:- Longitude:Use decimal degrees format e.g. Latitude: -29.847538°, Longitude: 31.025368°

3 4 5 S U G A R C A N E RO A D

SPRINGFIELD D U R B A N 4 5 6 7 8 9 4 0 0 02 9 . 2 4 7 5 3 8 3 1 . 0 2 5 3 6 8

5 C O R N U B I A M E W S

Completed section with sample data

1. PARTICULARS OF PROPERTY OWNER/APPLICANT:

Full Name:ID No.:

Land Line: Email:Cellphone: Preferred Contact: Telephone EmailPostal Address:

Postal Code:

T H O M A S

0 8 3 7 0 0 0 8 1 [email protected]

E D I S O NCompleted section with sample data

0 3 1 3 1 1 1 1 1 1

4 0 0 0123 ELECTRON ROAD, SPRINGFIELD, DURBAN

Field Name Description ExampleFull Name Your full name as it appears on your ID Thomas EdisonLandline Landline contact number (include area code) 0313111111Cellphone Cellphone contact number 0837000819Email Email address [email protected] Contact Would you like us to contact you telephonically, via email

or both. Cross the appropriate option with an 'X' Telephone

7 6 0 8 2 5 3 1 4 7 2 3 5

5

Field Name Description ExampleStreet No. Street number 123Street Name Name of the street Electron RoadUnit No. Number of the unit (i.e. for a block of flats, complex etc.) 5Unit Name Name of the unit (i.e. for a block of flats, complex etc.) Cornubia MewsSuburb The sub area of a city SpringfieldTown Large built up area (e.g. Phoenix) DurbanERF No. A number demarcating a plot of land. This number will 456789

This field is not compulsory and will be completed byCustomer Services.

Postal Code Area code 4000Latitude GPS Co-ordinates using decimal degrees format. -29.847538°

This field is not compulsory and will be completed.Longitude by Customer Services 31.025368°

Figure 1: Sample locality sketch required for informal addresses

For an informal address:There might not be defined road names, hence use landmarks such as shops, buildings, schools to describe anduniquely identify the site affected. Further locality shall be added such as the nearest transformer (TRF) and pole(P). You may be required to meet our technical staff at site should they be unable to locate your premises.

V I C Z A M A T U C K S H O PStreet No.: Street Name:Unit No. Unit Name:Suburb: Town: ERF NO.: Postal Code:GPS Co-ordinate: Latitude:- Longitude:Use decimal degrees format e.g. Latitude: -29.847538°, Longitude: 31.025368°

1 0 2 3

SPRINGFIELD D U R B A N 4 0 0 0. 3

T F R 2 0 4 8 P O L E 7

.


How to get GPS Co-Ordinates using Google Maps:1. Go to maps.google.co.za2. Search for your address in the search bar (e.g. 1 Jelf Taylor Crescent, Durban)3. Zoom in/Pan to the correct location4. Right click “Whats here?”5. The co-ordinates will appear in the search bar and the location will appear with a green arrow

6.3.3 Section 3: Electrical RepresentativeThis refers to an Electrical Contractor or Consultant. An Electrical Contractor as defined by theECASA constitution: “a person who is currently registered with the Electrical Contracting Boardof South Africa as an electrical contractor and who undertakes to perform electrical installationwork and/or the verification and certification of the construction, testing and inspection of electricalinstallations on behalf of any other person, but excluding an employee of such first-mentionedperson.”

It's up to you the customer (applicant) to ensure the electrical contractor you use is registered withthe relevant authorities and adheres to SANS and other safety regulations. Their registration withthe authorities shall be valid at the time of installation. EThekwini Electricity does not screen,regulate or suggest any panel of electrical contractors.

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3. ELECTRICAL REPRESENTATIVE

Field Name Description ExampleElectrical Contractor Name of the Electrical Contractor that must be registered Bright Power Electrical

with the DOLPostal Address Postal address of the Electrical Contractor 456 Plane Street, SpringfieldPostal Code Area code 4001Landline Landline contact number (include area code) of 03112134567

Electrical ContractorCellphone Cellphone contact number of Electrical Contractor 0834567890Email Email address of Electrical Contractor [email protected] No. DOL Registration Number KZN-007

Electrical Rep.:Postal Address:

Postal Code:Landline: Email:Cellphone: Registration No.:

B R I G H T P O W E R E L E C T R I C A L4 5 6 P L A N E S T R E E T S P R I N G F I E L D

4 0 0 10 3 1 2 1 3 4 5 6 70 8 3 4 5 6 7 8 9 0 K Z N - 0 0 7

[email protected]


6.3.4 Section 4: Connection Type

6.3.4.1 Preferred Connection TypeComplete this for new applicationsSelect the type of connection type you would prefer. This choice might not always be availableas it's dependant on the existing electrical supply in the area. If you are unsure, leave it blankand a Customer Service staff will advise you. Do not complete 6 (Reason for change, meter andconnection number).


4 PreferredConnection Type:

Overhead Underground

6.3.7 Section 7: Date Supply RequiredThis is the date you require the electrical connection to be installed. For installations that arerequired as soon as possible, write the current date of application. Use the date format YYYYMMDD(e.g. 11 August 2014 will be 20140811).

7. Date supplyrequired: 2 0 1 6 0 8 1 1

6.3.5 Section 5: Meter Type

Field Name Description Example

Credit A meter that continuously records electricity consumptionand is read every three months. The consumption is paidafter (post usage) a bill is generated based on theconsumption.

Prepaid (Wireless)

Prepaid (Comms)

Select theappropriatemeter optionwith an 'X'

Electricity units must bepurchased beforeconsumption and no bill ormeter readings areconducted. Once all unitsare consumed there will beno electricity. (Same asprepaid cellphone airtime)

Prepaid meter that does notuse any cables between themeter and keypad butrequires the keypad to beconnected to any plug pointin the house to communicate.

Prepaid meter that usescommunication cablesbetween the meter andkeypad

Bidirectional Meter allows energy to be exported back on the grid,designed for Embedded Generation

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6 Reasonfor Change:

Overhead toUnderground

Existing Meter No.:

BoundaryMetering

Service Cable/Meter position

Demandchange

Tariffchange

0 7 0 1 2 3 4 5 6 7 8


Existing Connection No.: E 7 2 1 0 3 6 5

6.3.6 Section 6: Reason for ChangeComplete this for change to electrical connection

6.3.9 Section 9: Requested DemandResidential customers shall ignore this field.This field is for large power users such as businesses. A kVA is 1,000 Volt-Amperes referred toas apparent power. This field is best suited for an electrical consultant/ contractor to calculateand advise a customer.

8. Type ofsupply:

Metered Unmetered temporary Period (<14 days):

6.3.8 Section 8: Type of SupplyAll electrical connections shall be metered except for temporary supplies that are less thanfourteen (14) days.

9. RequestedDemand (kVA):

10. RequestedEnergy (kW):

6.3.10 Section 10: Requested PowerThis is for pure Lighting Applications where the quantity and wattage of lamps used shall bestated. Where low wattage consumption is required, consumer to provide actual current requirement.

6.3.11 Section 11/13: Tariff / ScaleOur tariff book explains in detail the diferent types of tariffs dependant on the type of electricaluser you are. Refer to the latest tariff booklet as they are revised yearly.

11. Tariff:13. Tariff Scale:

Residential Bus. & General Bulk Other

3 4 8 9 RTOU 1 10 11 CTOU ITOU

30 kVA

6.3.12 Section 12: No. of PhasesThe electrical supply can either have single or three phase. Your electrical contractor or CustomerServices staff will be best suited to advise you on the number of phases you require.Single phase will only have one live wire, neutral and earth. Three phase has three individual livewires, neutral and earth (total of five wires).

Regular residential houses will use single phase. Three phase will be better suited for larger houseswith swimming pools, central air-conditioning and multiple rooms etc. Businesses with large loadssuch as motors, heaters, lighting, cooling should use three phase. The cost for three phase issignificantly more and thus a thorough analysis should be conducted before selecting three phase.

12. Number ofPhases: Single Three

6.3.14 Section 14: Details of Main SwitchThis section is best suited for an electrical contractor to complete and advise a customer.Voltage: Example, single phase - 230 V or three phase - 400 VCurrent: maximum load intended for the supplyFault Rating: found on the circuit breakerProtective device: refers to a circuit breaker or isolator that shall be present. If none is found on

site, an appropriate protective device shall be installed.

14. Details of Main Switch

Voltage (V) Current (A) FaultRating (kA)

ProtectionDevice

Existing entire siteProposed entire site

Existing for this app.Proposed for this app.

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I accept that:(a) I am bound to conform with the Legislation and policies in force from time to time relating to

Electricity Supply and undertake to pay any fees levied in terms of such Legislation, and(b) I authorise eThekwini Electricity to use drilling equipment on the building structure to secure

the service connection and equipment referred to in (c) and (d)(c) The cost of the connection will allow for a maximum length of 10 meters of cable from the

connection point on the building to the electricity dispenser, which must be placed inside thebuilding on an outside wall.

(d) I indemnify eThekwini Electricity against any damage, structural or otherwise that might becaused whils installing or maintaining the service cable, service connection, metering andassociated equipment on the propoerty described above.

Signature: _______________________ Date: _______________________(YYYY/MM/DD)

7.0 Meter Card7.1 What is a meter card?

A meter card is proof and pre-compliance (some electrical tests done) that the affected propertyis ready for EE staff to perform changes or install a new electrical connection.

7.2 When do I complete and submit the meter card?The meter card shall be submitted when the premises is ready for the connection / changes tobe completed by our technical staff. Premature submission (i.e. site does not meet EE standards)of the meter card will result in additional charges and delay the completion of the connection.

Failure to submit the card and incorrect information can lead to the job being delayed. 7.3 Who completes the meter card?

The meter card may only be completed by an electrical contractor. Any person (applicant or electrical contractor) may physically submit the card to Customer Services.

8.0 Certificate of Compliance8.1 What is a Certificate of Compliance (CoC)?

An Electrical Certificate of Compliance is a certificate issued by a registered person whom certifiesand deems your electrical connection safe according to minimum standards set out in legislation.

8.2 When shall a CoC be submitted?The CoC shall be submitted no later than 48 hours (two working days) after EE staff have

completed the installation (new, changes or reinstatement to connection). 8.3 Who completes the CoC?

Only a registered person that is in possession of a valid licence may issue a CoC. The personmust be registered with the Department of Labour.

6.3.15 Section 15: Terms and ConditionsThese terms and conditions need to be accepted and signed irrespective of the type of application.It must also be dated using YYYYMMDD format (e.g. 11 August 2014 will be 20140811).

http: / /www.durban.gov.za

ETHEKWINI MUNICIPALITY SWITCHBOARD 031 311 1111

CENTRAL REGION

Durban: Central Customer Services 031 311 9086The Rotunda, 1 Jelf Taylor Crescent

Pinetown: Pinetown Customer Services 031 311 6295/6Pinetown Civic Centre

NORTHERN REGIONUMhlanga: Northern Customer Services 031 311 9509Manhattan House, 15 Twilight Drive

Besters: Bester’s Customer Service 031 311 6945/620 Ntuzuma Access Road

SOUTHERN REGIONIsipingo: Isipingo Customer Services 031 311 5632/31st Floor, 3 Police Station Road

CUSTOMER SERVICE (BULK)..........................................................................................031 311 9285/6/7

ACCOUNT QUERIES (BULK) ..................................................................................................031 311 1203

QUALITY OF SUPPLY .............................................................................................................031 311 9464

IMPORTANT ELECTRICITY CONTACT NUMBERSContact Centre (All Regions) 080 1313 111

SMS Number (Meter Reading/Enquiries) 083 700 0819To SMS your Meter Reading: you may use any cellullar network (Std SMS rate)SMS your reading 5 days prior to your account date (refer sample account -pg 8)SMS your account number, meter number and your meter reading

Streetlight Faults 080 1313 111

E-mail: [email protected]

CUSTOMER SERVICE CENTRES

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