Guide for  Team Leaders

Active PCP Cohort Teams Academic Year 2019-2020

1035 Cambridge Street, Suite 28A Cambridge, Massachusetts 02141

617.714.4260

PRIMARYCAREPROGRESS.ORG

Welcome to Primary Care ProgressWelcome to Primary Care Progress (PCP)! By joining PCP, you are teaming up with an incredible group of like-minded colleagues — from the many different professions involved inprimary care — who are doing similar work around the country, supported by a national team of experts in Relational Leadership™ andprimary care advocacy and innovation. PCP National provides opportunities to learn about Relational Leadership™, practice these skills in the context of our programs andprojects, and build a powerful community of primary care leaders-in-development throughout a national network of interprofessionalstudent teams — and we’re excited to welcome you to it! As you already know or are learning first-hand, transformation in healthcare is happening faster than ever before. At PCP, our studentprograms are designed to help you build the skills and capacity to navigate these changes and be able to lead from wherever you stand.We believe in the power of connection, community, and psychological safety to build a more interdependent — and more fulfilled — careteam. This emphasis on relational resilience is the foundation of our Relational Leadership™ framework and the approach of our work atPCP. In the pages that follow, you’ll find information about what makes PCP and our teams so unique, how we approach our work, and thespecific ways we can support you and your team in achieving your individual and collective goals. Please do not hesitate to reach out tous at action@primarycareprogress.org at any time if we can answer any questions or provide you with any further support. We’re delighted to have you as part of the PCP Cohort! 

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Brian Souza CEO Primary Care Progress

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ONGOING COACHING AND LEARNING Each PCP Cohort Team is assigned a dedicated Coach from our Leadership Pathway to mentor them through their project- based work. Coaching calls for case consultations are scheduled on a bi-monthly basis and as requested by PCP Teams throughout the academic year. Additional support is provided by PCP National staff as needed and through bi- monthly virtual workshops focused on Relational Leadership™ learning. Every PCP Cohort Team must have at least one Team Leader attend each of the monthly coaching calls and Relational Leadership™ virtual workshops.

THE PCP COHORT EXPERIENCETOOLKITS AND RESOURCES PCP National Staff creates toolkits to further your Relational Leadership™ learning and support your project-based work. These are available to download or reference at any time online via PCP's Google Drive. Team Leaders and Faculty Advisors may contact action@primarycareprogress.org at any time to request marketing materials such as flyers or PowerPoints, or promotional collateral, that can be used to raise awareness about your mission or cause.

GREGG STRACKS LEADERSHIP SUMMIT August 16-18, 2019 The Summit is our signature annual training event for PCP’s interprofessional cohort of healthcare students, residents, and their faculty advisors. To be held Aug. 16-18, 2019 at the Babson Executive Conference Center just outside of Boston, MA, PCP teams from across the country convene to launch their projects, learn and experience Relational Leadership™, and begin to build connections and community with one another. Attendance at Summit is required for as many Team Leaders and Faculty Advisors as possible from each PCP Cohort Team.

About Primary Care Progress

About the PCP Cohort Program

Primary Care Progress (PCP), founded in 2010, is a national 501(c)3 dedicated to strengthening the community at the heart of care. Grounded in the belief that the future of healthcare depends on a vibrant primary care system, PCP supports care teams, institutions, and the next generation of providers in building a culture where the healthcare workforce can thrive. Whether through one-time or multi-session workshops, or year-long programs, PCP is working to bring authentic human connection and collaboration back into healthcare.

Cohorts are the learning space where PCP Team Leaders develop their Relational Leadership™ practices while making an impact on their communities. Each academic year, every PCP Team decides on their action-oriented and longitudinal project and to advance their own initiatives, like hosting case conferences on interprofessional teaming, advocating for the integration of leadership into their institutions’ curriculum, or creating student-run free clinics that serve the most vulnerable members of their communities. Led by a Coach from PCP’s Leadership Pathway in academic collaboratives consisting of three to five teams, Cohort participants learn and test new skills through coaching calls and case consultation, along with a group of fellow teams from around the country.

FACILITATOR

PROJECT COACH

Facilitate group discussion and team work at our annual, national Gregg Stracks Leadership Summit

Conduct dynamic workshops for PCP Teams

TRAINER

Partner with one or more PCP Teams to support their growth and learning throughout the academic year

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We believe that one’s ability to lead change is dependent on one’s ability to lead people. Again and again, the data is clear: you can’t succeed in practice transformation without engaging constructively and collaboratively with your teams. Connection to others is also critical for another reason — one that hits closer to home for many of us in healthcare: we are evolutionarily wired to be in relationships. A myriad of studies demonstrate the powerful impact community has on our well-being and health — whether we’re patients or practitioners. And with more than half of U.S. physicians suffering from burnout and isolation, we need connection now more than ever. This emphasis on relationships is the very essence of Relational Leadership™ — and the approach of PCP.

Relational Leadership™ is the art and exercise of cultivating relationships as the first step to creating meaningful, sustainable change. Grounded in sociological and psychological research that underscores our human need for community, Relational Leadership™ is about creating a culture of connection, trust, and interdependency in your clinic or institution. FOUR COMPETENCIES OF RELATIONAL LEADERSHIP™

MANAGE SELF | Students and healthcare professionals leverage their strengths and effectively balance personal concerns with those of the organization, the people in it, and the patient. FOSTER TEAMWORK | Students and healthcare professionals understand how to influence and help others, working cooperatively and interdependently to provide the best patient care possible. COACH AND DEVELOP | Students and healthcare professionals cultivate the professional growth and development of others. ACCELERATE CHANGE | Students and healthcare professionals energize and mobilize care teams as they transform approaches, processes, and strategies of healthcare delivery.

Our Approach to Transformation

Our Approach to Leadership As a Team Leader, you are part of PCP's Leadership Pathway. Team Leaders may enter the PCP Leadership Pathway by serving as a Facilitator at the Gregg Stracks Leadership Summit. Progression continues as you develop your Relational Leadership™ skills along the way, and depends on your strengths, interests, and availability.

LEADING A PCP TEAM IS THE FIRST STEP IN THE LEADERSHIP PATHWAY PROGRAM

WHAT DOES IT MEAN TO BE A TEAM LEADER?

PCP refers to all healthcare students on a PCP as Team Leaders, a recognition that every individual in the PCP Cohort should embrace a leadership role. This approach, with the expectation that everyone actively participates as individual leaders, is important for a team to instill accountability and build trust — critical for PCP Teams seeking to make impactful patient, institutional, and community- centered change. Together, Team Leaders participate in ongoing learning and organizing to ensure team sustainability, promote resilience, and create a movement among primary care professionals across the country.

Team Leaders take responsibility for engaging others in their institution and community through their team’s efforts and activities to advance primary care innovation and advocacy. To be successful, teams need to build a core leadership of three to eight interprofessional Team Leaders and at least one Faculty Advisor, and establish a shared purpose (mission) together. This mission informs the types of projects the team pursues, as well as the kinds of events they organize and engage in. From these mission-driven projects, teams work to engage others from their institution and greater community. Teams are supported by PCP National Staff and Coaches, who continually provide support and help with strategy, PCP toolkits, training, and networking.

Attend PCP’s annual Gregg Stracks Leadership Summit — PCP’s foundational training in Relational Leadership™ and the kick-off to the academic year.Maintain contact with the PCP National Office through regular conference calls (coaching sessions), electronic communication (monthly updates), virtual workshops, and live events.Actively participate in PCP programming to develop and share best practices.Provide feedback on programming experiences and any support that is needed.

ON A LOCAL LEVEL, PCP TEAM LEADERS ARE EXPECTED TO:

Work on an action-oriented, longitudinal project or projects that speak to their shared purpose/mission.Foster an interprofessional and intergenerational team of three to eight members and at least one Faculty Advisor representative of the populations they hope to serve.Identify roles and responsibilities for each leadership team member, while creating and carrying out a plan for sustainable leadership. Continue engaging with their institution and local community as they their learning and application of the Relational Leadership™ model, engaging with their institutions and local community within their work.

ON A NATIONAL LEVEL, PCP TEAM LEADERS ARE EXPECTED TO: 

PCP’S OFFERINGS TO TEAMS INCLUDE:

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Relational Leadership™ training at PCP’s Gregg Stracks Leadership Summit.Personalized team coaching and ongoing training in team learning cohorts and collaboratives.Responsive resources like PCP toolkits built upon feedback from team leaders and faculty.A professional network of PCP leaders to support cross-sharing, community, and resilience.Potential for individuals to participate in PCP’s Leadership Pathway.

THE ROLE OF TEAM LEADERS

Together, we're strengthening the community at the

heart of care

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