HP Smart Update Manager Release Notes

HP Part Number: 679985-006Published: March 2013Edition: 2

© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P.

Open source software

• OpenPegasus version 2.10.0

For more information, see the OpenPegasus website at http://www.OpenPegasus.org.

• Mongoose version 2.11

For more information, see the Mongoose website at http://sourceforge.net/projects/mongoose/develop.

• open-WSMan

For more information, see the open-WSMan website at http://sourceforge.net/projects/openwsman.

• zlib version 1.2.3

For more information, see the zlib website at http://zlib.net.

• libcurl version 7.21.6

For more information, see the libcurl website at http://curl.haxx.se/libcurl.

• gSOAP version 2.8.3

For more information, see the gSOAP website at http://gsoap2.sourceforge.net.

• libssh2 version 1.2.8

For more information, see the libssh2 website at http://www.libssh2.org.

• libxml2 version 2.7.8

For more information, see the libxml2 website at http://www.xmlsoft.org.

• libxslt version 1.1.26

For more information, see the libxslt website at http://www.xmlsoft.org.

• OpenSSL version 1.0.0d

For more information, see the OpenSSL website at http://www.openssl.org.

Version5.3.5

DescriptionHP SUM is a technology you can use to update firmware and software on HP ProLiant servers, andfirmware on HP Integrity servers. The HP Service Pack for ProLiant (SPP) and HP Integrity Smart UpdateFirmware bundles include the version of HP SUM that HP recommends using for the set of updates.HP SUM updates servers, enclosures, and other components in your server environment.

NOTE: HP SUM can update some firmware for VMware ESXi 5.x and later.

HP SUM provides a GUI and a command-line scriptable interface for:

• Deployment of firmware for single or one-to-many HP servers and network-based targets such asiLO, OA, and VC Ethernet and Fibre Channel modules.

• Deployment of drivers, agents, and tools for single or one-to-many HP ProLiant servers (supportedin Windows and Linux environments).

Operating systems and devices

HP ProLiant serversThis version of HP SUM is delivered with HP version SPP 2013.02.0 and Red Hat Enterprise Linux 6.4Supplement for HP Service Pack for ProLiant 213.02.0. For more information about this product, seethe HP Service Pack for ProLiant Information Library at http://www.hp.com/go/spp/documentation.

HP Integrity serversHP SUM can deploy firmware to the following servers:

• HP Integrity Superdome 2

• HP Integrity BL860c i2

• HP Integrity BL860c i4

• HP Integrity BL870c i2

• HP Integrity BL870c i4

• HP Integrity BL890c i2

• HP Integrity BL890c i4

• HP Integrity rx2800 i2

• HP Integrity rx2800 i4HP SUM must be running on a supported Windows or Linux system as noted in the HP Integrity SmartUpdate Firmware bundle's Release Notes. HP SUM can update the supported target HP Integrity serversthat are running any OS or none at all at the time of the update.For more information on HP Integrity Smart Update Firmware bundles, see the Manage HP IntegrityServers Firmware Updates website at http://www.hp.com/go/smartupdate/integrity.

VMware ESXi operating systemsYou can update servers running VMware ESXi operating systems remotely while running HP SUM ona Linux or Windows system. HP SUM only supports updating firmware for VMware targets. Firmwarethat HP releases is available in the HP SPP, For information on the recommended driver and firmwareversions for HP ProLiant servers running VMware ESXi, see the VMware firmware and software recipe

Description 3

available on the HP Online Depot website at http://vibsdepot.hp.com/. For more information on thefirmware updates available in the HP SPP, see the HP Service Pack for ProLiant Release Notes.

Supported switchesHP SUM supports the following switches:• Brocade

16GbMinimum supported firmware version: 7.0.0x

◦

Required firmware intermediate updates: 7.0.0x > 7.0.1a

– HP SN3000B 16Gb 24/12 Fibre Channel Switch

– HP SN3000B 16Gb 24/24 Fibre Channel Switch

– SN6000B 16Gb 48-port/24-port active FC switch, Power Pack+

– SN6000B 16Gb 48-port/48-port active FC switch, Power Pack+

– SN8000B 8-slot SAN Backbone Director switch, Power Pack+

– SN8000B 4-slot SAN Director switch, Power Pack+

◦ 8GbMinimum supported firmware version: 6.3.2xRequired firmware intermediate firmware updates: 6.3.2x > 6.4.2b > 7.0.1a; 6.4.2x >7.0.1a; 7.0.0x > 7.0.1a

– DC04 SAN Director Switch, Power Pack+

– DC SAN Backbone Director Switch Power Pack+

– 8/8 Base, SAN Switch

– 8/24 SAN Switch

– 8/40 SAN Switch, 8/40 Power Pack

– 8/80 SAN Switch, 8/80 Power Pack

– Encryption SAN Switch

– EVA4400 embedded switch module, 8Gb

– 8Gb SAN Switch for HP BladeSystem c-Class, 8/12c

– 8Gb SAN Switch for HP BladeSystem c-Class, 8/24c

– 8Gb SAN Switch for HP BladeSystem c-Class, 8/24c Power Pack+

– DC SAN director multiprotocol extension blade

– DC SAN director 10/24 FCoE blade

– DC switch encryption FC blade

– 2408 FCoE Converged network switch

– 1606 Extension SAN switch◦ 4Gb (larger Compact Flash)

Minimum supported firmware version: 6.2xRequired firmware intermediate firmware updates: 6.2.x > 6.3.2d > 6.4.2b; 6.3.x > 6.4.2b;6.4.x > 6.4.2b

– SAN Switch 4/32 Base, 4/32 Full Fabric and 4/32 Power Pack

– SAN Switch 4/32B Base, 4/32B Full Fabric and 4/32B Power Pack

4 Operating systems and devices

– SAN Switch 4/64 and 4/64 Power Pack

– 4/256 SAN Director, 4/256 SAN Director Power Pack

– Multi-Protocol Router Blade

– iSCSI Director Blade

– HP StorageWorks 400 MPR

◦ 4Gb (smaller Compact Flash)Minimum supported firmware version: 6.1xRequired firmware intermediate firmware updates: 6.1.x > 6.2.2e; 6.2.x > 6.2.2e

– 4/8 Base SAN Switch, 4/8 SAN Switch

– 4/16 SAN Switch, 4/16 SAN Switch Power Pack

– 4Gb SAN Switch for HP p-Class BladeSystem, Base

– 4Gb SAN Switch for HP p-Class BladeSystem, Full Fabric

– 4Gb SAN Switch for HP p-Class BladeSystem, Power pack

– 4Gb SAN Switch for HP c-Class BladeSystem, 4/12 SAN Switch

– 4Gb SAN Switch for HP c-Class BladeSystem, 4/24 SAN Switch

– 4Gb SAN Switch for HP c-Class BladeSystem, 4/24 SAN Switch Power Pack

• QLogicMinimum firmware version: 6.9.0.14.00

◦ SN6000 Stackable 8Gb 24-port Single Power Fibre Channel Switch (24 switch ports active)

◦ SN6000 Stackable 8Gb 24-port Dual Power Fibre Channel Switch (24 switch ports active)

◦ SN6000 Stackable 8Gb 12-port Single Power Fibre Channel Swtich (12 switch ports active)

◦ 8/20q Fibre Channel Switch (8 switch port active)

◦ 8/20q Fibre Channel Switch (16 switch ports active)

Enhancements• Added ability for Linux users to log in with a user account and then use Linux root credentials to

deploy firmware components and RPMs to Linux systems.• Improved the Add New Target screen. Added Server/Operating System options to the Target

Type drop-down list.• Updated reports now include driver and agent information, along with NIC/CNA/FC HBA driver

and information for Windows and Linux operating systems.• Reduced memory usage and improved performance when generating repositories.

• Supports updating firmware in the HP SPP for VMware ESXi 5.x and later

FixesThe following known issues have been resolved in this version of HP SUM:

• The HP SUM detail log not being populated after a reboot

• HP SUM does not import SNMP agent configuration parameters

• HP SUM stalls during an RPM build process

Enhancements 5

• HP SUM unexpectedly exits if you enter invalid group information in the input file

• The HP SUM SOAP server does not shut down properly

• Lsi-mpt2sas and Mellanox components might not show up on the Select Bundle screen

• HP SUM shows nothing installed after successful repeated unassigned blade only updates

• HP SUM does not update the GUI with Superdome 2 re-analysis progress messages

• HP SUM does not report FC HBA and CNA firmware versions

• HP SUM displays a password error when you try to log into an iLO

• HP SUM does not time out when the SSH connection quits responding

• HP SUM does not report a connection loss with a target during a file transfer

• HP Host Bus Adapter H220, H221, H222, H220i, and H210i are not shown in HP SUM

PrerequisitesIMPORTANT: Before deploying any components to a system, be sure that a recent backup of thesystem is available in the event the deployment procedure fails.

Enable the network ports that HP SUM uses. For more information, see “Network ports used by HPSUM” (page 10).

Minimum requirements for WindowsTo successfully use HP SUM to deploy firmware and software to targets running a Windows operatingsystem, the following must be available:

• A supported operating system:

Microsoft Windows Server 2012◦◦ Microsoft Windows Small Business Server 2012

◦ Microsoft Windows Small Business Server 2011 & 2011 Essentials

◦ Windows MultiPoint Server 2011 (uses Windows Server 2008 R2 drivers)

◦ Microsoft Windows Server 2008 R2 Standard, Enterprise, Datacenter, Hyper-V, HPC andWeb x64 Editions (Datacenter Edition is for 2–socket servers and above. Full OS and ServerCore OS installations required including Hyper-V standalone.) HyperV is supported remotelyonly.

◦ Microsoft Windows Server 2008 Foundation & Foundation R2 - supported on single-socketservers

◦ Microsoft Windows Server 2008 Standard, Enterprise, Datacenter, Hyper-V, HPC and Webx86 and x64 Editions (Datacenter Edition is for 2–socket servers and above. Full OS andServer Core OS installations required including Hyper-V standalone.)

◦ Microsoft Windows Server 2003

◦ A local administrative system with at least 1 GB of memory

NOTE: The HP SPP or HP Integrity Smart Update firmware bundle that delivered HP SUMmight require more memory than HP SUM. Check the release notes for those products forinformation on the memory requirements.

• Sufficient hard-drive space of at least twice the file size of the components to be deployed

6 Prerequisites

• WMI enabled on all targets

• All remote targets must be visible on the network by the administrative system running HP SUM

• An account with administrator privileges on each target server

HP recommends that the user name and password for the administrator account on eachtarget server be the same as those on the local administrative system. If administrator privileges

◦

are not set up in this manner, you must have the user name and password available for eachremote server accessible. Alternatively, you can use a domain account on the localadministrative system that has administrator privileges on the target servers.

◦ HP SUM requires the user to be logged in using administrator credentials. A user accountelevated to “Run as administrator” in most cases does not have sufficient rights becauseaccess to protected system files and the Windows registry, which is needed to deploy mostfirmware and driver updates, is restricted. If the logged in account is unable to perform thenet use * \\server\ADMIN$ for Microsoft Windows targets, you do not have sufficientprivileges to run HP SUM to remote targets.

• The beginning and ending IP addresses entered for the range of targets must both be on the samesubnet.

NOTE: When attempting to use the remote deployment functionality of HP SUM on any editionof Windows Server 2008, Windows Vista, or Windows 7, you must ensure that the File and PrintServices feature is enabled and that the File and Print Services exception has been enabled inthe Windows firewall. Failure to do so prevents HP SUM from deploying to remote Windowstargets.

• Enable the network ports that HP SUM uses. For more information, see “Network ports used byHP SUM” (page 10).

Minimum requirements for Linux serversTo successfully use HP SUM to perform dependency checks on targets running a Linux operating system,the following must be available:

• Supported operating systems:

Red Hat Enterprise Linux 5 for x86◦◦ Red Hat Enterprise Linux 5 for AMD64 and Intel EM64T

◦ Red Hat Enterprise Linux 6 for x86

◦ Red Hat Enterprise Linux 6 for AMD64 and Intel EM64T

◦ SUSE LINUX Enterprise Server 11 for x86

◦ SUSE LINUX Enterprise Server 11 for AMD64 and Intel EM64T

◦ SUSE LINUX Enterprise Server 10 for x86

◦ SUSE LINUX Enterprise Server 10 for AMD64 and Intel EM64T

• A local administrative system with at least 1 GB of memory

NOTE: The HP SPP or HP Integrity Smart Update firmware bundle that delivered HP SUM mightrequire more memory than HP SUM. Check the release notes for those products for informationon the memory requirements.

• glibc 2.2.4-26 or later

Prerequisites 7

• gawk 3.1.0-3 or later

• sed 3.02-10 or later

• pciutils-2.1.8-25.i386.rpm or laterBe sure that the following platform-specific compatibility libraries are also installed.

• For Red Hat Enterprise Linux 5 x86 servers:

◦ libnl (required for QLogic and Emulex drivers and firmware)

• For Red Hat Enterprise Linux 5 AMD64/EM64T servers:

◦ libnl (required for QLogic and Emulex drivers and firmware)

• For SUSE Linux Enterprise Server 10 x86 servers:

◦ libnl (required for QLogic and Emulex drivers and firmware)

• For SUSE LINUX Enterprise Server 10 AMD64/EM64T servers:

libnl (required for QLogic and Emulex drivers and firmware)◦◦ e2fsprogs-32bit

NOTE: This library is graphical only, however, it is required to use HP SUM in Console mode.

◦ fontconfig-32bit

• For SUSE LINUX Enterprise Server 11 x86 servers:

libstdc++33-3.3.3-11.9.i586 or later◦◦ libnl (required for QLogic and Emulex drivers and firmware)

• For SUSE LINUX Enterprise Server 11 AMD64/EM64T servers:

libstdc++33-32bit-3.3.3-11.9 or later◦◦ libnl (required for QLogic and Emulex drivers and firmware)

Enable the network ports that HP SUM uses. For more information, see “Network ports used by HPSUM” (page 10).Minimum requirements for Red Hat Enterprise Linux 6 servers

• Ensure that each NIC has an IP address assigned. To get the IP address assigned to a NIC, enterthe dhclient command in the console, which launches the NIC interfaces and retrieves an IPaddress. If a NIC does not have an IP address, HP SUM appears to hang on start up.

• Red Hat Enterprise Linux 6 console mode

8 Prerequisites

NOTE: No X console in either x86 or x86_64 servers. To run HP SUM in silent mode, you mustinstall the base server with defaults and the following RPMs.

◦ Load the hp-snmp-agents rpm and rpms based on hp snmp agent:lm_sensors-libs-3.1.1-10.el6.<arch>.rpm–

– net-snmp-libs-5.5-27.el6.<arch>.rpm

– net-snmp-5.5.27.el6.<arch>.rpm

◦ To build Linux drivers from source:– kernel-headers-2.6.32-71.el6.<arch>.rpm

– redhat-rpm-config-9.0.3-25.el6.noarch.rpm

– kernel-devel-2.6.32-71.el6.<arch>.rpm

– rpm-build-4.8.0-12.el6.<arch>.rpm

– gcc-4.4.4-13.el6.<arch>.rpm

• Red Hat Enterprise Linux 6 graphical mode

NOTE: The following RPMs must be the 32-bit version even under x86_64 architecture as Linuxdistributions, HP SUM, and several of the RPMs require 32-bit libraries installed.

◦ Red Hat Enterprise Linux 6 console mode RMPs

◦ libuuid-2.17.2-6.el6.i686.rpm

◦ freetype-2.3.11-5.el6.i686.rpm

◦ libSM-1.1.0-7.1.el6.i686.rpm

◦ libICE-1.0.6-1.el6.i686.rpm

◦ libXi-1.3-3.el6.i686.rpm

◦ libX11-1.3-2.el6.i686.rpm

◦ libXext-1.1-3.el6.i686.rpm

◦ libxcb-1.5-1.el6.i686.rpm

◦ libXau-1.0.5-1.el6.i686.rpm

◦ libXrender-0.9.5-1.el6.i686.rpm

◦ libXrandr-1.3.0-4.el6.i686.rpm

◦ libXfixes-4.0.4-1.el6.i686.rpm

◦ libXcursor-1.1.10-2.el6.i686.rpm

◦ fontconfig-2.8.0-3.el6.i686.rpm

◦ expat-2.0.1-9.1.el6.i686.rpm

◦ zlib-1.2.3-25.el6.i686.rpm

◦ libstdc++-4.4.4-13.el6.i686.rpm

Prerequisites 9

• For Linux deployments, a root equivalent user account must be used.

• SSH support must be enabled and the firewall opened to allow SSH communications on remoteLinux servers or HP SUM cannot deploy updates. By default, SUSE LINUX Enterprise Server 10and 11 block SSH support through the firewall. To enable SSH support if it has been disabled inthe firewall, use the yast2 command to open the necessary ports in the Linux firewall.

IMPORTANT: HP SUM has limited cross-platform deployment support. Deployments from Windowsto Linux are supported, but deployments from Linux to Windows are not supported.

VMware firmwareThe following must be true to update a VMware ESXi 5.0 target:

• The target must be running VMware ESXi 5.0 or later.

• The target must be active on the network so HP SUM can detect it.

• You are not attempting to run HP SUM on the VMware ESXi 5.0 or later target. You cannot executeHP SUM locally to update a VMware ESXi 5.0 target.

• You are executing HP SUM on a Windows or Linux host computer.

• The VMware server must be running hp-smx-provider-500.03.01.2–434156 or later. You canget the bundle from one of the following locations:

◦ Version 1.3.5 or later of the HP Insight Management WBEM Provider offline bundle. Youcan download the bundle from the HP Online Depot at http://vibsdepot.hp.com.

◦ The provider is included in version 5.25 of the HP Custom Image. You can download the HPCustom Image ISO from the Custom VMware ESXi Image for HP ProLiant Servers website athttp://www.hp.com/go/esxidownload.

Network ports used by HP SUMHP SUM requires that certain network ports are available for proper operation. If you lock downnetwork ports, make sure that the ports listed in the network port tables are open so that HP SUMworks correctly when connecting to remote target servers and hosts. If you are unable to unlock thesenetwork ports, the only option is to run HP SUM locally and update network-based hosts, such as theOA, iLO, and VC modules, through their web interfaces.The SOAP server that HP SUM launches uses ports 443 or 63006. You can define your own ports bymodifying the hpsum.ini file.1. Open hpsum.ini in a text editor. You can find the file in the same folder as the HP SUM

application.2. Look for the following lines:

Port=443

AlternatePort=63006

3. Change the AlternatePort to a port free of another web service.

NOTE: For security reasons, HP recommends that you leave the main port as port 443.

Table 1 HP SUM Windows network ports

DescriptionPorts

A secure data port used to transfer information.Port 443

Connects to the remote ADMIN$ share on target servers. These are the standardports Windows servers use to connect to the remote file shares. If you can connect

Ports 445 and 137/138/139 (Port 137is used only if you are using NetBIOSnaming service.)

10 Prerequisites

Table 1 HP SUM Windows network ports (continued)

DescriptionPorts

remotely to a remote Windows file share on the target server, you have the correctports open.

Default for some internal communications. This port listens on the remote side ifthere is no conflict. If a conflict occurs, the next available port is used.

Port 62286

Updates are passed to the target and retrieved through an internal secure webserver that uses port 80 if it is available. If it is not available, the Web server

Ports 80 or 63000–63005

uses the first available port in the range of 60000-63005. This allows iLO andVC firmware updates without having to access the host server. It also allows theservers to run VMware or other virtualization platforms to update the iLO firmwarewithout requiring a server reboot or a migration of the virtual machines to otherservers.Remote HP Integrity iLO and Superdome 2 updates require these ports to beopen on systems for network traffic in both directions to transfer firmware files.

NOTE: HP SUM attempts to determine if a server running HP SUM also hostsa web server. In some cases, HP SUM cannot detect an existing web server andattempts to use port 80. If this occurs, installations that are using HP SUM willfail. If failure occurs, you can move HP SUM to another server or workstationthat is not already running a web server. You can also disable the web serveruntil HP SUM installations are complete.

You can use these FTP ports to perform switch updates.Ports 21 or 63006–63010

Table 2 HP SUM Linux network ports

DescriptionPorts

Establishes a connection to the remote Linux server via SSH. For Integrity servers, HPSUM uses this port to discover target settings.

Port 22

A secure data port used to transfer information.Port 443

Default for some internal communications. This port listens on the remote side if thereis no conflict. If a conflict occurs, the next available port is used.

Port 62286

Updates are passed to the target and retrieved through an internal secure web serverthat uses port 80 if it is available. If it is not available, the Web server uses first

Ports 80 or 63000–63005

available port in the range of 60000-63005. This support allows iLO and VC firmwareupdates without having to access the host server. It also allows servers running VMwareor other virtualization platforms to update their iLO without having to reboot theirserver or to migrate their virtual machines to other servers.Remote HP Integrity iLO and Superdome 2 updates require these ports to be open onsystems for network traffic in both directions to transfer firmware files.

NOTE: HP SUM attempts to determine if a server running HP SUM also hosts a webserver. In some cases, HP SUM cannot detect an existing web server and attempts touse port 80. If this occurs, installations that use HP SUM will fail. If failure occurs,move HP SUM to another server or workstation that is not already running a webserver. You can also disable the web server until HP SUM installations are complete.

You can use these FTP ports to perform switch updates.Ports 21 or 63006–63010

Special network configuration notes for HP Integrity servers

• HP Integrity servers have management network and production interfaces. These are usually kepton separate subnets in an installation. To perform full remote administration of the server, accessis required for both networks. If you keep both networks isolated, you need to perform managementand operating systems tasks separately.

• Updates for HP Integrity iLO and Superdome 2 targets require network traffic in both directionsbetween the server running HP SUM and the target. The server running HP SUM creates a local

Prerequisites 11

HTTP server, which is used to server firmware binaries to the target. The target issues an HTTPrequest to the server running HP SUM to retries the firmware binaries during the update process.

Installation instructions• Installing HP SUM from the HP SPP or HP Integrity Firmware bundles:

1. Download the HP SPP or HP Integrity Smart Update Firmware bundle.2. Extract the HP SPP or HP Integrity Smart Update Firmware bundle.3. Do one of the following:

◦ Run HP SUM in online mode—Double-click the hpsum.exe (Windows) or hpsum (Linux).

◦ Run HP SUM in offline mode (HP ProLiant servers only)—Place a DVD or bootable USBkey with the HP SPP into the target you want to update.

For more information on how to install the HP SPP or HP Integrity Smart Update Firmware bundle,see the release notes for those products.

• Installing HP SUM as an RPM:

◦ If you are using a Linux system, you can download HP SUM as an RPM from the HP SDR.This allows you to download and install HP SUM and components from the SDR using commonYUM commands. For more information about downloading and installing HP SUM as anRPM, see the document Linux best practices using HP Service Pack for ProLiant (SPP) andSoftware Delivery Repository (SDR) at http://h20000.www2.hp.com/bc/docs/support/SupportManual/c03479393/c03479393.pdf.

Issues and suggested actionsThe following are known issues and limitations with HP SUM.

General issues

Inputfile commands not included in the HP Smart Update Manager User Guide or HP SmartUpdate Manager CLI HelpThe following inputfile commands were not included in the HP SUM documentation:

DescriptionCommand

Use root (super user) or sudo credentials username to start asession, and discover and update components when the

SUUSERNAME

credentials specified in UID and PWD do not have rootprivileges to update components. When you specifyUSESUDO=YES, SUUSERNAME is considered as a sudousername.When you do not specify USESUDO, SUUSERNAME isconsidered a root (super user) username.

NOTE: To use the Linux root credential functionality, youmust pass the target type /TARGETTYPE =Linux.

Use root (super user) or sudo credentials password to start asession, and discover and update components when

SUPASSWORD

credentials specified in UID and PWD do not have rootprivileges to update components. When you specifyUSESUDO=YES, SUPASSWORD is considered as sudopassword.When you do not specify USESUDO, SUUSERNAME isconsidered a root (super user) username.

12 Installation instructions

DescriptionCommand

NOTE: To use the Linux root credential functionality, youmust use the target type /TARGETTYPE =Linux.

Specifies that SUUSERNAME and SUPASSWORD are sudo orroot (super user) credentials.

USESUDO

When you specify USESUDO=YES in the inputfile along withSUUSERNAME and SUPASSWORD, then SUUSERNAME andSUPASSWORD are considered as sudo credentials.When you do not specify USESUDO (or USESUDO=NO) inthe inputfile SUUSERNAME and SUPASSWORD are consideredas sudo credentials.When you specify USESUDO=YES in the inputfile, andSUUSERNAME and SUPASSWORD are not specified, then UIDand PWD are considered as sudo credentials.

NOTE: To use the Linux root credential functionality, youmust pass the target type /TARGETTYPE =Linux.

After discovery, HP SUM does not verify there is enough space to update FC switchesHP SUM does not verify that there is enough space on an FC switch to apply a firmware update.Suggested action: Verify that there is enough space on the FC switch before running HP SUM.

HP SUM is unable to configure components on Windows Hyper-VHP SUM will not run on Windows Hyper-V. Components must be configured from a different systemand can be deployed remotely to the Hyper-V server. Hyper-V is only supported as a target server,not a deployment server.Suggestion action: No action. This is expected behavior.

If you deselect a target during the discovery process, HP SUM will continue to discover thetargetOn the Select Target screen, if you deselect a target while HP SUM is attempting to discover it, HPSUM will continue the discovery process. You cannot proceed until HP SUM finishes the discoveryprocess.Suggestion action: No action. This is expected behavior.

On HP SUM for Windows, iLO installed firmware version will show as None, if the ChannelInterface Driver is not installedWhen updating a system using the HP SPP, on the Select Bundle or Select Component page, the iLOfirmware will show None as the installed version and Ready for Installation as the status, ifthe iLO Channel Interface Driver is not installed. The firmware might fail to update if it is alreadycurrent.Suggested action: To view the installed version of the iLO firmware via HP SUM, install the iLO ChannelInterface Driver.

Issues and suggested actions 13

You cannot use HP SUM to deploy Virtual Connect (VC) firmware if one of the followingconditions applies1. If the VC is in one of the following states:

• Unhealthy VC module

• Non-redundant VC configuration

• Not all VC modules are part of a domain2. If you want to:

• Manually choose the order of component deployment

• Back-up the configuration before flashing the VC firmware3. Downgrade the VC firmware.Suggested action: Use HP Virtual Connect Support Utility (VCSU) to perform the update or downgrade.

NOTE: If the VCs are managed by HP Virtual Connect Enterprise Manager (VCEM), they must firstbe put into maintenance mode before HP SUM can perform the VC firmware updates. After they arein maintenance or firmware mode, HP SUM 5.2.0 and higher, and HP SPP 2012.8.0 and later, canbe used to update them. After the update, put the VCs back into normal production mode.

Virtual Connect (VC) update stops after discovery and installation never begins if the OnboardAdministrator (OA) credentials are different from the VC credentialsVC update stops after discovery and installation fails to initiate if the OA credentials are different fromthe VC credentials.Suggested action: Use HP SUM in GUI mode. This issue only occurs when using the command lineand Input File modes for HP SUM.

HP SUM on a Linux system cannot find Smart Components if they are in a directory path thatcontains spacesIf a directory with spaces in the name is created, and a bundle is extracted to that directory, HP SUMcannot find any components when the directory is added a repository.Suggested action: Rename and remove the spaces in the directory path name. This issue does notoccur if the bundle is extracted to a different directory without spaces and then copied to a directorywith spaces.

HP SUM does not run in command line mode without the X librariesHP SUM needs the graphics or X libraries to run from the command line.Suggested action: Install the X libraries to run HP SUM from the command line.

HP SUM reports port 80 might be blocked and the target is unable to retrieve files from theHP SUM hostIf HP SUM cannot connect to a network target, the Installation Log will display the following:ERROR: Target was unable to retrieve firmware files from HPSUM host viaHTTP.

This could be due to port 80 being blocked by a firewall on HPSUM host.

HP SUM tries to use ports 80 and 63000–63006. The error only reports port 80.Suggested action: Make sure the firewall is not blocking the ports HP SUM is using.

14 Issues and suggested actions

HP SUM displays the message HP SUM has stopped working after you re-analyze andinstallIf you attempt to rewrite software or firmware, HP SUM displays the message HP SUM has stoppedworking.Suggested action: Exit HP SUM and restart it.

HP SUM does not update Fiber Channel switch firmware and displays the message Cannotaccess the server. Please check whether the server name or IP addressis valid

If the server running HP SUM has port 21 occupied, HP SUM cannot update switch firmware forBrocade, CISCO, and QLogic switches. The switch IP address also needs to be on the same subnetas the server running HP SUM.Suggested action: Run the following commands:1. Find out what service PID (product identification) is using port 21. Type netstat –a –n –o,

from the command line.2. Type tasklist /svc /FI “PID eq XXXX” to find out which service uses the PID.3. Close or remove the service.

HP SUM does not discover a QLogic Fiber Channel switchThe QLogic Fiber Channel switch has SSH service disabled by default.Suggested action: Enable SSH for the QLogic Fiber Channel switch.1. Type QLogic4GbT #> admin start to enter Set Setup Services to manage SSH and SSL

services.2. Type QLogic4GbT (admin) #> set setup services. The system displays alist of attributes

with formatting and current values.3. Enter a new value, or press the Enter key to accept the current value.4. If you want to terminate this process before reaching the end of the list, press q or Q and the Enter

key.

NOTE: You might need to do more configuration after you enable a service.If you disable a service, you might lose the connection to the switch.

When you enable SSL, make sure that the date and time settings on the switch and the workstationmaking the SSL connection match. You might need to create a new certificate to ensure a secureconnection to the switch. Use the following settings:TelnetEnabled (True / False) [True ]

SSHEnabled (True / False) [False] True

GUIMgmtEnabled (True / False) [True ]

SSLEnabled (True / False) [False] True

EmbeddedGUIEnabled (True / False) [True ]

SNMPEnabled (True / False) [True ]

NTPEnabled (True / False) [False]

CIMEnabled (True / False) [False]

FTPEnabled (True / False) [True ]

MgmtServerEnabled (True / False) [True ]

Do you want to save and activate this services setup? (y/n): [n] y

Issues and suggested actions 15

When HP SUM attempts to discover a switch that is a part of Virtual Fabric Configuration,HP SUM might unexpectedly closeHP SUM does not support discovering switches that are in a Virtual Fabric Configuration.Suggested action: Do not add a switches that are in a Virtual Fabric Configuration as a target.

HP SUMmight display the message Qt : Untested Windows version 6.2 detected!When starting HP SUM in Windows Server 2012, you might see the message Qt: UntestedWindows version 6.2 detected!

Suggested action: This issue occurs because HP SUM detects the version of Windows incorrectly. Youcan disregard the warning and continue with the installation.

HP SUM might select NIC firmware components when you use the f:software parameterin CLI modeIf you run HP SUM in CLI mode, and use the f:software command, HP SUM might select updatedNIC firmware components as components to install.Suggested action: Open HP sum in GUI mode and go to the Component Selection or Bundle selectionscreen. If firmware components have been selected, de-select the firmware components before beginningthe update.

When using the HP SUM CLI, the command /f:software lists firmware componentsIn CLI mode, if you use the command /f:software, HP SUM will select software and firmware forSmart Array controller, hard disc drives, power management controllers, and some NIC components.Suggested action: Use HP SUM in GUI mode.

HP SUM for Windows might not update the Intel IXN driver for Windows 2012 in Hyper-VWhen attempting to update the Intel IXN NIC, HP SUM shows the driver as already up to date.Suggested action: Update the NIC as a standalone component.

HP SUM does not display the Allow shared device tab on the Installation Options screenThis feature was removed from HP SUM.Suggested action: No action.

Hyperlinks do not work in the HP SUM online helpIf you click on any web hyperlinks in the HP SUM online help, the browser displays an error.Suggested action: This is expect behavior. Do not click on any internet hyperlinks.

HP SUM does not detect HP 60/70 Modular Smart Array in offline modeHP SUM does not detect Modular Smart Array 70 in offline mode.Suggested action: Update the target using the HP 60/70 Modular Smart Array Smart Component.

HP SUM exits when you click Next on the Select Targets screenHP SUM might unexpectedly exit if you click Next on the Select Target screen if a group needscredentials.Suggested action: Remove the group that shows a status of Needs credentials.

HP SUM displays two iLO3 or 4 components on the Select Component or Select Bundle screenWhen running on a Linux host, HP SUM displays the same iLO3 or 4 component twice on the SelectComponent or Select Bundle screen. One version of the component is for the Linux operating systems,and the other is for the VMware ESXi operating systems.

16 Issues and suggested actions

Suggested action: Select the component for the operating system you are using.

GatherLogs is unable to find any filesIf the GatherLogs application is in a directory that includes spaces, it will be unable to locate any logs.Suggested action: Make sure there are no spaces in the file directories.

ACU upgrade fails when attempting to update using HP SPP 2013.02.0If you updated the ACU with HP SPP 2012.12.0 and update it with HP SPP 2013.02.0, then theupdate does not happen.Suggested action: After HP SUM displays the error, re-analyze the target, and then run the update.

HP SUM requires you to enter target and repository information when you log in using aregular user account on a Linux systemIf you log in with a Linux user account that does not have root privileges, HP SUM does not store thetargets between sessions. To store target information between sessions, you need to log into the hostsystem with root credentials.Suggested action: To work around this issue, log in with an account that has root credentials. Loggingin with an account that does not have root privileges makes you add repository and target details.

vCenter becomes unresponsive when you are using HP SUMHP SUM and vCenter both use network port 443. HP SUM does not use an alternate port when itdiscovers that vCenter is using port 443.Suggested action: If you are using vCenter, manually edit the hpsum.ini file and change thedefault network port from 443 to another network port. For more information about network ports, see“Network ports used by HP SUM” (page 10).

HP SUM does not upgrade iLO 3 firmware from 1.2x to 1.5xThis occurs because firmware 1.2x is unable to process the file size of iLO 3 firmware 1.5x components.Suggested action: Update to iLO 3 firmware to 1.3x or 1.4x before updating to 1.5x.

HP SUM displays login credentials twice when you enter credentials for OAs when they areAssociated TargetsOn the Select Targets screen, if HP SUM discovers an OA as an Associated Target, it prompts you foruser credentials before you can apply updates. When you click the hyperlink to enter credentials, thescreen displays the Enter Username and Password button twice.Suggested action: This is a known issue, click the top radio button and continue entering credentials.

HP ProLiant issues

HP SUM for Linux might not list the HP Ethernet 10Gb 2-port 530FLR-SFP+/ 530FLB/530MNIC firmware until the driver is installed and the Ethernet ports are enabledHP SUM will not discover Broadcom NIC firmware physically attached to the server unless the driversare installed and all the NICs Ethernet ports are open.Suggested action: To update the firmware for Broadcom NICs in Linux, use the following steps:1. Install the bnx2x driver found in the HP SPP package, the SDR, or the Linux distribution.2. Enable all the Ethernet ports.3. Run the Broadcom firmware upgrade component.

Issues and suggested actions 17

HP SUM displays Installation not needed for HP ProLiant Smart Array SAS/SATAController Driver version 6.24.0.32 for Windows Server 2008When using HP SUM version 5.1.0 to install software, the HP ProLiant Smart Array SAS/SATA ControllerDriver version 6.24.0.32 for Windows Server 2008 is listed as Installation not needed. Thisdriver is required to upgrade the media driver, which is the in-box driver that ships with the operatingsystem, to use the full Smart Array functionality.Suggested action: Ensure that there are no inactive driver files for a device present in c:\windows\system32\drivers folder after a new operating system installation. As a workaround, run the drivercomponent (hpciss2) independent of HP SUM.

HP SUM might pull inapplicable components from the web for certain HP ProLiant platformsafter an installationAfter installing and rebooting the server, if you use HP SUM to download the latest components fromthe HP FTP site, HP SUM might pull some inapplicable components. If HP SUM installs the inapplicablecomponents, HP SUM displays the error Update returned an error.Suggested action: On the Select Components screen, do not choose the updates that do not apply toyour environment. The installation will proceed normally.

HP SUM might show a status for HP ProLiant Dynamic Smart Array RAID controller driver forWindows 2008 x64 as Not Updated Already Current after performing an installation.HP SUM does not install HP ProLiant Dynamic Smart Array RAID controller driver for Windows 2008x64.Suggested action: If HP SUM displays this error, try to install the component as a stand-alone component.

HP SUM for Linux might take longer than 30 minutes to build RPMs on SUSE Linux EnterpriseServer 10Due to the amount of source RPMs that need to build and the build time of each, the build processmight take longer than 30 minutes.Suggested action: For more information about resolving this issue, see the Customer Advisoryc03114183 on the HP support website at http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03114183.

HP SUM does not generate reports on HP ProLiant BL620c G7 servers running WindowsServer 2003 after installing Microsoft hotfix KB932370There is an issue with HP SUM accessing the WMI namespaces after installing Microsoft hotfixKB932370.Suggested action: Run the following script to resolve the issue:1. Open Command Prompt.2. Type cd %windir%\System32\WBEM.3. Execute the following script:

FOR /f %s in ('dir /b /s *.dll') do regsvr32 /s %s

Net stop /y winmgmt

FOR /f %s in ('dir /b *.mof *.mfl') do mofcomp %s

Net start winmgmt

18 Issues and suggested actions

HP Integrity issues

HP SUM does not generate the Failed Dependency report from the command line or inputfiles for Superdome 2 serversHP SUM analyzes Superdome 2 servers after it generates the Failed Dependencies report. HP SUMdetails the failed dependencies in the HP SUM user log.Suggested action: View the HP SUM user log, or use HP SUM GUI mode to generate the FailedDependencies report.

HP SUM exits when updating iLO and I/O firmware during the same sessionHP SUM 5.3.0 and later will unexpectedly exit when you update iLO and I/O firmware on HP Integritysystems during the same HP SUM session.Suggested action:• HP Integrity rx2800 i2 and i4 servers: Run separate HP SUM sessions to update iLO firmware

and then update I/O firmware.• HP Integrity BL8x0c i2 and i4 blades: Do one of the following:

Update the OA firmware when you update the iLO and I/O firmware.◦◦ Run separate HP SUM sessions to update the iLO firmware, and then update the I/O firmware.

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