guestVoice Mobile App

Updated September 2015

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Marriott International Proprietary & Confidential

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On-The-Go Responding

Quick View of Hotel Performance

Snapshot of My Hotel Performance Versus Peers

Benefits/Features: Why Use the guestVoice Mobile App?

Activating the guestVoice Mobile App

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STEP 1: Download the App If you have an iPhone, search for “Medallia” in the App Store. If you have an Android phone, search for “Medallia” in the Google Play store. Please ensure that the App you download is called “Medallia Mobile 2”. Click Open.

STEP 2: Log in to guestVoice on your Desktop In the Upper Right Corner, under User Settings, there should be a selection called “Try our Mobile App.” Click on the link and it will take you to a page with your individual access code.

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Note: Each

User has a

unique access

code available

in the platform!

Activating the guestVoice Mobile App

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STEP 3: Open the Mobile App on your phone, enter your individual access code, click “Log In”.

STEP 4: Click “OK” when prompted with the question – Medallia Would Like to Send You Push Notifications.

View and Respond to GSS

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STEP 1: Click on the guest response. On the next screen, click on “Actions”, then click “Reply by Email” and select the Response Template you would like to use, and then click “Send”.

Note: Only Property Level Responders will have the ability to respond to the guest.

View and Respond to GSS

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STEP 2: Once the response has been sent, click on “Actions” and then “Close Alert.”

Note: Only Property Level Responders will have the ability to respond to the guest.

View and Respond to Marriott Verified Reviews

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STEP 1: Click on the review. On the next screen, click on “Actions”, click “Respond”, write your response, and then click on “Submit”.

Note: Only Property Level Responders will have the ability to respond to the guest.

View and Respond to Marriott Verified Reviews

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STEP 2: Once the response has been sent, click on “Actions” and then “Close Alert.”

Note: Only Property Level Responders will have the ability to respond to the guest.

View the Scorecard and the Ranker

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SCORECARD FEATURES: • Create custom scorecards • Compare scorecard metrics to any benchmark • Apply any calculation • Apply filters

RANKER FEATURES: • Rank by any question • Apply filters • View sample sizes • Always displays user’s property score

For Questions: guestVoice@marriott.com