Guest Speaker

Pick up Mid-Term

Review Mid-Term

Becoming Marketable in the Work Place

Chapter 6

Career Planning

Communication Skills

– Students need more than just good grades and a degree

– Good Communication Skills are a top priority with companies in evaluating a job candidate.

Communication

is the giving and receiving of ideas and information

Distractions

– Two people talking at each other at the same time

– One person talking to another person who is talking to a third person on the telephone

– One person talking to another person who is focusing on a task

– One person addressing a group in which a second person is chatting with a friend

What to do?

When someone is speaking to you…STOP what you are doing and work to clearly receive what the person wants to tell you

If you want to communicate with someone, ensure they are not distracted by a third party

Speak in terms of your own words Communication can involve

tension, anger, fear, or other emotions and can hamper your ability to speak clearly

NEVER blame someone else for a problem

To communicate effectively the sender should say “I’ instead of “you”

Examples:

“You did not lock the door!” may become, “I felt uneasy when I came into work this morning and found the door unlocked.”

“You always leave me out of the deal!” may become, “I felt disappointed and left out when I realized that the deal had gone though without my input.”

Verbal vs. Nonverbal

Verbally- expressing yourself by speaking words that others can hear

Nonverbally- sending messages by the way you use your body- the way you walk, sit, gesture, twist your facial features, or move your eyes

Ways to improve Verbal Communication (6-7)Think before you speakSay it ASAPOptimum listening conditionsSpeak clearlyBe preciseBe briefBe honestWatch your tone

Nonverbal Communication

Makes up 55% of a first impression– 35% is tone– 10% is words

– Example• “Hello, nice to meet you”

Important Insights

Don’t say anything with your body that you aren’t willing to say with your mouth

Telephone Techniques

Answer promptly

Speak clearly

Use a positive, alert, “smiling” tone of voice

Answering Machine

Do not place a message on your machine that you do not want your “potential” boss to here

Get the job first

Examples:– 6-12

Telephone Tips

Smile before you dial!

– Go over tips on page 6-12 and 6-13

E-Mail

E-Mail is now very critical

It’s being used more and more in the lines of communication:

E-Mail Basic Skills

Practice basic Internet etiquetteCompose clear, concise, complete,

professional messagesUse e-mail to further job and

organizational functionsComply with the organization’s

policies and procedures about computer and e-mail use

Using e-mail has introduced some challengesIs evolving from its original freewheeling

style to a more businesslike professional style

Is a powerful communication tool but causes nightmares for some users

Basic e-mail conventions and policies are still emerging as e-mail use increases

Is a public conversation where image and etiquette are critical

E-mail is a unique form of communication

Generally reliable and usually arrives within seconds in the recipient’s mailbox

However, E-mail does not carry the gestures, body language, and visual cues of a face-to-face conversation

Beware:

Sometimes the writer is more blunt and direct

The reader may miss the point or miss-interpret, miss-conclude, or miss-understand the intended message

Advantages

Inexpensive, reliable, and convenientDocuments can be managedIs effective time management toolIs a collaboration toolHas many applicationsIs a good way to communication (most

of the time)Good way to share job leads and

communicate with your network

Disadvantage

Message may be misunderstoodA sensitive message meaning must

be negotiated face-to-face or voice-to-voice

E-mail written with the proper tone, otherwise it may be misunderstood or come across as sarcastic or harsh

Inappropriate use can cause legal or ethical concernsMessages that contain unethical

practices or trade secrets can make an organization or individual vulnerable to a lawsuit

Can create a uncomfortable or hostile work environment

E-mails are NEVER privateMessage containing copyrighted

materials without proper citation and/or permission could be violating copyright laws

E-mail should not be used when:The message is long, complicated,

or requires negotiationQuestions or information need

clarification and discussionInformation is confidential,

sensitive, requires security, or could be misinterpreted

The message is emotionally charged

Cont….

The message is sent to AVOID direct contact with a person, especially if the message is unpleasant

A response is required quicklyThe discussion involves several people

and their feed back is requiredThe information can be shared more

easily other ways (such as speaking to the person in the next office)

Irresponsible users have gotten themselves

or the organizations in some trouble Clogged databaseE-mail evidence seizedStolen secretsSexual harassment suitesSecret love affairsComputer viruses

Building Relationships

•Self Assessment Handout

* Share results

Getting along with others just maybe more

important than your job skills.People are hired, promoted, and

fired based 80% on attitude and 20% on job skills

A company will overlook less developed job skills before human relations and kindness any day

Why build good relationships?

People who get along will work more quickly and efficiently

You can not choose your co-workers so learn to get along with everyone

Learn to evaluate yourself and others

Getting along with different people at work and at homeIf you can not get along with co-

workers then you will not be successful

This is where knowing about personality styles will be helpful for your professional and personal life

Review the 4 groups of people

People in charge (6-28)

Co-workers/fellow workers (6-30)

Customer and Clients (6-31)

Family and Friends (6-32)

Conflict Resolution

Conflict Resolution

All relationships experience conflictConflict is a normal part of lifeIf you learn to resolve conflict with

relative speed and ease, you will benefit from the experience by retaining knowledge of solutions that you cause to make the relationship stronger and better in the future

Suggestions: (6-33)

Avoid aggressive behavior

Avoid passive behavior

Be assertive– This means you stick up for yourself

without being negative or nasty or over bearing

Group Relationships

Groups are an important part of your educational, personal, and working life

Be aware of the role of others and yourself

Groups need 3 roles to be successful Participating

Leading

Negotiating

Keep the lines of communication openCommunication is the lifeline of a

company- and of the world

Everything happens because people communicate

Homework:

Read Chapter 7 and 8

Exercise 1.1 on page 1-5

(the start of your career packet)