Guest experience fundamentals - Fira de...

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Jean-Guy de Gabriac CEO Founder TIP TOUCH International PISCINA & WELLNESS BARCELONA 14 October 2015 Guest experience fundamentals

Transcript of Guest experience fundamentals - Fira de...

Page 1: Guest experience fundamentals - Fira de Barcelonamedia.firabcn.es/content/S046015/docs/Presentaciones Wellness/15_10... · Guest experience fundamentals ... ISPA U.S Spa Industry

Jean-Guy de Gabriac CEO Founder TIP TOUCH International

PISCINA & WELLNESS BARCELONA 14 October 2015

Guest experience fundamentals

Page 2: Guest experience fundamentals - Fira de Barcelonamedia.firabcn.es/content/S046015/docs/Presentaciones Wellness/15_10... · Guest experience fundamentals ... ISPA U.S Spa Industry

• engage clients on a deeper level • create a meaningful connexion • leave memorable sensorial impressions

Enhance your G.E.M Guest Experience Management

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New USP Treatments…

ISPA U.S Spa Industry Study 2015: • 74% said they would be adding or creating new treatments • 60% said they would be introducing new product lines • 55% planned the creation of a new spa menu.

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USP Treatments… with a cherry on top

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How many W do you write in « WOW » ?

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fire therapy ("huo liao")

How many W do you write in « WOW » ??? !!!

http://www.odditycentral.com/wp-content/uploads/2013/03/fire-treatment-China.jpg
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The HOW of WOW

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What do you see?

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What do you really see?

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Accessorize… to enhance sensations

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Bring Wellness into Motion…

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The ESSENCE of Massage is PRESENCE

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« Let your love send off so much positive energy, that it shifts the vibrations in the room »

Albert Einstein

The ESSENCE of Massage is PRESENCE


55...2018/02/18  · Guest l aura Britton Guest Kasey Brown Guest Katie Bryant Guest Chadlyr Cabaniol Guest Tangela Caldwell Guest John Campbell Guest Drew Christ Guest Jeff Coffey

55...2018/02/18  · Guest l aura Britton Guest Kasey Brown Guest Katie Bryant Guest Chadlyr Cabaniol Guest Tangela Caldwell Guest John Campbell Guest Drew Christ Guest Jeff Coffey

HOSPITALITY: CONNECTED GUEST IS YOUR GUEST

HOSPITALITY: CONNECTED GUEST IS YOUR GUEST

Guest posting

Guest posting

WELLNESS & SPA SPORTS AND RECREATIONAL FACILITIESmedia.firabcn.es/content/S046015/docs/folder_piscina_en.pdf · wellness & spa sports and recreational facilities gain access to ...

WELLNESS & SPA SPORTS AND RECREATIONAL FACILITIESmedia.firabcn.es/content/S046015/docs/folder_piscina_en.pdf · wellness & spa sports and recreational facilities gain access to ...

시대의 마케팅전략 - contents.kocw.netcontents.kocw.net/document/15_10.pdf · 트렌드 분석 Lead User 정의 분석/활용 (2) 새로운 소비자 집단들: Lead User 2.

시대의 마케팅전략 - contents.kocw.netcontents.kocw.net/document/15_10.pdf · 트렌드 분석 Lead User 정의 분석/활용 (2) 새로운 소비자 집단들: Lead User 2.

DOSSIER SPONSORING - Fira de Barcelonamedia.firabcn.es/content/S046015/AEX/Dossier_Sponsoring.pdf4 WELLNESS & SpA EvENt 2ª EDICIóN: 2015 segunda edición del evento, en un área

DOSSIER SPONSORING - Fira de Barcelonamedia.firabcn.es/content/S046015/AEX/Dossier_Sponsoring.pdf4 WELLNESS & SpA EvENt 2ª EDICIóN: 2015 segunda edición del evento, en un área

Guest Lecture

Guest Lecture

WHAT’S INSIDEfiles.constantcontact.com/de641fee301/6305147a-8c2...guest of Bob Conlin, Mark Lavin, guest of Eloise, Esther Hampton, guest of William, Arno Buhrer, guest of Pat. Harry

WHAT’S INSIDEfiles.constantcontact.com/de641fee301/6305147a-8c2...guest of Bob Conlin, Mark Lavin, guest of Eloise, Esther Hampton, guest of William, Arno Buhrer, guest of Pat. Harry

EXPERIENCE vs SUSTAINABILITYmedia.firabcn.es/content/S046015/docs/Presentaciones Wellness/re… · ecnar F, s i raP- tce j o prap-S LEISURE SPAS Destination Spas Hotel & Spas Site

EXPERIENCE vs SUSTAINABILITYmedia.firabcn.es/content/S046015/docs/Presentaciones Wellness/re… · ecnar F, s i raP- tce j o prap-S LEISURE SPAS Destination Spas Hotel & Spas Site

Introduction to Motion Control - Cjoint.com › doc › 15_10 › EJwpf7fWFQd_TM400... · 6 TM400 - Introduction to Motion Control 2 THE MECHATRONIC DRIVE SOLUTIONElectrical drive

Introduction to Motion Control - Cjoint.com › doc › 15_10 › EJwpf7fWFQd_TM400... · 6 TM400 - Introduction to Motion Control 2 THE MECHATRONIC DRIVE SOLUTIONElectrical drive

S701 Guest LectureS701 Guest Lecture - Indiana University · S701 Guest LectureS701 Guest Lecture Dr. Katy Börner Cyy,berinfrastructure for Network Science Center, Director Information

S701 Guest LectureS701 Guest Lecture - Indiana University · S701 Guest LectureS701 Guest Lecture Dr. Katy Börner Cyy,berinfrastructure for Network Science Center, Director Information

Guest Guest RD—YR YYñ7t{— Guest NR World Edunomic … · 2018. 6. 14. · Guest Guest RD—YR YYñ7t{— Guest NR World Edunomic Association Executive Director r Dignity2.OJ

Guest Guest RD—YR YYñ7t{— Guest NR World Edunomic … · 2018. 6. 14. · Guest Guest RD—YR YYñ7t{— Guest NR World Edunomic Association Executive Director r Dignity2.OJ

Guest-Guest Interactions between Small Molecules and …inside.mines.edu/~dwu/classes/chen610/projects/Sp06/Strobel guest... · Guest-Guest Interactions between Small Molecules and

Guest-Guest Interactions between Small Molecules and …inside.mines.edu/~dwu/classes/chen610/projects/Sp06/Strobel guest... · Guest-Guest Interactions between Small Molecules and

BlondZees Guest House - formerly Shroeders Guest House ...

BlondZees Guest House - formerly Shroeders Guest House ...

Guest Service. Service Standards Guest Conflict Resolution Empowerment Diversity Awareness International Guests Management’s Role in Guest.

Guest Service. Service Standards Guest Conflict Resolution Empowerment Diversity Awareness International Guests Management’s Role in Guest.

Guest Inhouse

Guest Inhouse

Guest Designers

Guest Designers

...2016/02/27  · Guest of Angie Lawless 53 * Guest of Angie Lawless 7; Guest of Angie Lawless 53 * Guest of Angie Lawless 8; Guest of Angie Lawless 53 * …

...2016/02/27  · Guest of Angie Lawless 53 * Guest of Angie Lawless 7; Guest of Angie Lawless 53 * Guest of Angie Lawless 8; Guest of Angie Lawless 53 * …

Catering Menu 01.16 · 2020. 2. 21. · House-made Granola with Milk $6 per guest Bowl of Bar Mix $4per guest Popcorn $4per guest Pretzels $4 per guest Chips and Salsa $4per guest

Catering Menu 01.16 · 2020. 2. 21. · House-made Granola with Milk $6 per guest Bowl of Bar Mix $4per guest Popcorn $4per guest Pretzels $4 per guest Chips and Salsa $4per guest

Future - media.firabcn.esmedia.firabcn.es/content/S046015/docs... · spa or not spa - 2008 . making a difference - 2009 . build your spa’s legend - 2010 . authenticity - 2011 .

Future - media.firabcn.esmedia.firabcn.es/content/S046015/docs... · spa or not spa - 2008 . making a difference - 2009 . build your spa’s legend - 2010 . authenticity - 2011 .