ALL ABOARD AMAZING

WHAT YOU CAN EXPECT• The centre is open from 6:00 am to 9:00 pm, 7 days

a week.

• Dealing with unique guest circumstances that require great care and empathy.

• Working closely with team members to ensure guest inquiries are dealt with in a pleasant and timely manner.

• Being empowered to think outside the box to resolve guest concerns in a quick, efficient, and cost-effective manner.

• Collaborating with various departments and outside partners is required for optimal resolution.

This position is based in our Vancouver head office. The Guest Experience Centre is responsible for providing end-to-end service, handling all guest inquiries and feedback during and after travel. This role will suit an individual who is proactive, organized, sincere, and resilient with an outgoing personality. Experience in the tourism and hospitality industry or call centre environment is preferred.

GUEST EXPERIENCE CENTRE REPRESENTATIVE

Apply now at: rockymountaineer.com/seasonal-roles

ALL ABOARD AMAZING

THIS POSITION REQUIRES:• A desire to please and impress guests, using empathy

and kindness. • A passion for guest service excellence. • Emotional resilience when dealing with challenging

situations. • Creative thinking. • Self-motivation and problem solving. • Adaptability in a fast-paced environment. • Superior attention to detail. • Confident using Microsoft Windows and a quick adopter

of in-house systems. • Strong written and verbal English required. French,

Mandarin, Spanish and German is an asset. • Professional conduct in an open office setting. • Ability to work with minimal supervision or occasional

shifts on your own. • Working some weekends, evenings, and holiday shifts. • Comfortable working with numbers.

WHILE YOU’RE AT WORK:• 40 hours a week.

• Typically working 4x10 hour shifts per week with three days off.

• Consecutive or split days off—scheduling requests are considered.

Successful candidates must be able to commit to working the whole season (April to mid-October) without any outside constraints to work, including school commitments.